I wanted to talk to a FIOS agent. They said that the wait period would be about one week. That's…read moreright I would have to wait on the phone for one week. They said that if I preferred, I could have them call me at a convenient time for them. So, I played their game, and set the call back for Wednesday from 5:00 to 6:00PM. Guess what, that's right they did not call backed. That makes FIOS G.D. liars. Pardon my French, If I said what I planned to say, my comments would have been deleted.

I am a new customer with Verizon Fios my coop had me locked in a decade with Optimum it was torture…read moreI dont what was worst, being married to my X or their service It sucked, over priced the internet was slow as molasses it would randomly just shut down, which with a college student son it was a HORROR I took action enrolled in Verizon its cheaper faster and the customer service is OUTSTANDING i had a small glitch the head executive Lauren looked into it kept me in the loop daily and also her assistant Nicole she's a sweetheart too resolved it swiftly and I can't thank them ladies enough keep up the wonderful work at Verizon you guys rock !!!! V,H Bklyn NY

I just traded in my iPhone 16 Pro Max to a brand new iPhone 17 Pro Max at Optimum Mobile in Bay…read moreRidge, Brooklyn. I had the pleasure of working with Ahmed who was remarkably helpful, professional and incredibly friendly. Naturally, the data transfer took quite awhile but Ahmed just walked me through the entire process and as I thanked him and left - I was left with this fantastic feeling about exactly why Optimum Mobile is by far, the best cellphone/mobile provider in the industry. Thank you once again, Ahmed!

From the owner: Our Optimum store located in Brooklyn, NY provides high-speed Internet, Optimum Mobile, cell phones…read moreand accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.

Optimum. Service designed by safety cones & protective…read morevest. Quality repairing on top wires Value of service Top of the line ‍

What a horrible experience with optimum. Called to get transfer pins to switch our service. I was…read moreon the phone for more than tso hours trying to get the pins. After the first guy ran through all his deals and I rejected them he transfers me to whoever gets you the pins we suddenly lose cell service. those pos's cancelled our service before i even got the pins, Vindictive $hit! Then I call back on a landline (because they shut off our service) the one i spoke to assured me that our service was still active (yeah right, so why did our phones magically start saying not register on a network and emergency calls only). Then won't transfer me to get the pins until I give her a reason that we are transferring our service. By this time I'm getting super angry, I ask for a supervisor after two minutes she comes back and says two more minutes. After two more minute gets back on and tells me there is none available, I hang up, she calls back says one will get back to me with 24 hours. i hang up again she calls back and asks if I still want to escalate it. I said no, I just want my pin. She then tells me that I have to give her a reason or she can't transfer me. So we went round and round about that, Finally I said because your customer service sucks. She wants to know why. WHY!? ARE YOU KIDDING ME!? Then she won't transfer me without telling her the deal I'm getting. I told her that's really none of your business. Still won't transfer me. So I lied to her because as I said, none of your business. So I finally get to the magic man with the sought after pin numbers. He said the same, I have to give him a reason. I said, ARE YOU KIDDING ME!? Don't you people share information I've told no less than four people already. So he goes into salesman mode tries throwing all these deals at me. I told him after what I've been through with you people today you could make it free for life and I still wouldn't take it. Tries again, I said did you think I was kidding?. Says I have one last deals, you can say no and then I'll get you the pin. Told him I'll save us some time and say no now. And everyone I spoke with had an accent you could cut with a knife. Not being racist either, my wife is from the Philippines and has a heavy accent, tells me they out source their call centers.

My Samsung 65" frame tv wouldn't come on. After an hour on…read morethe phone with Samsung tech support, and little to show for it I called Smart TV repair. Fifteen minutes later Rashad had me back up and running. He's amazing!

My 6-year-old TV suddenly stopped turning on, and when I called Best Buy, they wanted $150 just to…read morediagnose the issue. Then Rashad came along like an angel. I reached out to him, and within two days he traveled all the way from NJ to NY and fixed my TV in just a few hours. He is professional, extremely knowledgeable, and trustworthy. I'm so grateful I found him, he saved us $2,000 and is now my go-to for any future repairs. Recommend 10000/10

What can I say working here at Viacom 345 Hudson location has been a such great experience. Many…read morefriendly faces and many work alcoholics! This location would be considered the little brother/sister of the bigger location located around time square. Definitely an enjoyable work place with great perks and events.

Terrible service. I battled with them for months and had many service requests to fix the wifi…read moreissue, which was never fixed. I spent hours of my time dealing with them without a resolution. I finally cancelled and am so much happier. Go with a different provider. My service was meant to be turned off at the end of the day, but was turned off in the morning. When I called to have it turned back on, I was told the only way to do that was to open a new account. Even though I told them not to, she did it anyway and I was charged an additional $30 that was never refunded. Three minths later, endless harassing calls to pay them even though I was told I wouldn't owe anymore money. I finally paid to get then to stop and filed a dispute with the better business bureau. Do not waste your time or money with them.

This was my second stop after the first spectrum store I went to was out of modems. I was in bad…read moremood especially after moving apartments but Michelle was so sweet and helpful and made the process seamless. No line and I was in and out !

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.