Manager was very dismissive and rude. I asked her for her name and she ignored me I have several…read morelines of service and I recently purchased the iPad in this location. Bad service

I came to this T-mobile store after having a horrendous experience at another T-mobile store nearby…read moreand they served me so well! My customer service representative was Kenneth and he was really great. He apologized for my previous experience, he took care of my iPhone and was all around a very happy representative. Good job 5th ave t mobile ! And thank you Kenneth!

I just wasted the better part of my hour to we. First I waited 10 minutes while the employee…read moreresponsible for telling my people to check in scrolled through his phone. Then when I checked in the through the digital system, I watched everyone around me who came after me, get taken care of. Some customers were clearly known to them or their their friends and some spoke their native language. I spoke up and told an employee what was happening and they just said "Have a good day". This is typical poor service of this particular local store as I have been in there 5 times over the course of many years with 5 Verizon lines in my house , and the same quality of service continues. Very frustrating. Verizon can do much better than this.

If you value your sanity, your time, and your hard-earned money, stay far away from this particular…read moreVerizon shop. After surviving a severe bout of pneumonia and having my phone lost at the hospital, I was already exhausted. Verizon's skilled telephone tech coaches did their best to resolve a messy activation glitch and instructed me to bring the defective hardware to this store. The staff here is utterly disgusting. They are aggressively rude, completely incompetent, and dripping with an attitude of total entitlement. They didn't just fail to help me--they actively mistreated other patrons and me in the store. Shockingly, a major corporation allows such gross misconduct to happen on its retail floor. I am escalating this directly to Verizon Headquarters, but local consumers need to know: this store is a toxic waste of time run by a crew that deserves to be summarily fired. Go to a different location.

I just traded in my iPhone 16 Pro Max to a brand new iPhone 17 Pro Max at Optimum Mobile in Bay…read moreRidge, Brooklyn. I had the pleasure of working with Ahmed who was remarkably helpful, professional and incredibly friendly. Naturally, the data transfer took quite awhile but Ahmed just walked me through the entire process and as I thanked him and left - I was left with this fantastic feeling about exactly why Optimum Mobile is by far, the best cellphone/mobile provider in the industry. Thank you once again, Ahmed!

From the owner: Our Optimum store located in Brooklyn, NY provides high-speed Internet, Optimum Mobile, cell phones…read moreand accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.

The staff was really helpful, especially Cristal. When customer service couldn't activate my phone,…read moreCristal handled everything and the process was fast and smooth! Would highly recommend!

T-Mobile store located at 86th Street and 3rd Avenue Ny, Ny on September 18, 2026…read more My son arrived at the store around 6:45-6:50 PM because his phone screen is completely black, and he needs his phone as his primary means of communication. He explained to the manager, Johnathan, that he wanted to upgrade his phone and that he did not mind waiting to be helped because the store was scheduled to close at 8:00 PM. Johnathan told my son that he would not be able to assist him because there were approximately six customers ahead of him. We made it clear that we were willing to wait and had no problem waiting for our turn. Johnathan remained standing near the entrance of the store. We also observed him assist two male Hispanic customers while my son was still waiting and had been told that he could not be served. At some point, two female officers entered the store. Johnathan told the officers that we were being aggressive. The entire interaction left us feeling uncomfortable and unfairly treated. I am especially concerned that my son was told that he could not be helped despite the store still being open for more than an hour, while other customers were subsequently assisted.

It's such a time in this day and age when I want to build my own PC but have NO CLUE what I'm…read moredoing. Yes, YouTube tutorials are one thing but since I'm a hands on learner; sometimes I just can't get it. This 5 star is going to the wonderful Reinaldo! Who saw me looking clueless next to the available graphics cards. Micro center has such a wide variety of everything that it can get overwhelming but he helped me every step of the way and even took a look at the list I made. Constructive criticism may hurt my feelings but his advice wasn't to sway what I wanted but give me more perspective of how it will run in comparison to how it will look. With streaming and my art set up, he knew I'd need a better parts. At this point, I didn't mind paying a bit extra because he EXPLAINED why I would need them instead of just upselling me for the heck of it. 10/10 service and care. Also big 10/10 for micro center getting employees that are knowledgeable and love what they do. Along with having EVERYTHING. (If they don't, the employees can help you find it at a different micro or help you order it to home) Thank you!

Well, I just ended one of the absolute worst shopping experiences of my life. I left this review on…read moretheir other site too. I specifically came here after ordering a Web order of one of the two things they had - and then the following sequence of events happened. 1. My web order was not on the shelf, even though I had a confirmation email, they saw the confirmation email in their system, and then weren't able to find it after 10 minutes of searching. They then told me to go to the floor (no help, no direction on where to go) to go find what they lost 2. I am told to go to a sales representative on the floor. I tell him what I need, knowing that there is still one left in their inventory since I didn't buy them out with my Web order. He searches the generic name of the brother labels i'm looking for (literally "brother's label cartridge"), the results are very long, he doesn't go past the first page, and he tells me that they don't carry that here at all 3. I then show him the page on the website with the right name. He finally looks it up. he tells me it's an aisle seven and tells me to go there. 4. I go to aisle seven I search for another 10 minutes, no help from any staff at this point, and no cartridge to be found - neither the one I ordered online nor the one they had left in inventory. Look, I know mistakes happen, but there was a point of friction on every single step in this process. There was no accountability, no support when things went wrong, and no accommodation once the experience is wrapped up. I've had two negative and two neutral experiences. I've tried. I'm sorry. Never coming back, and I'll let my friends know my experiences when it comes to electronics

Great company to do business and easy to get a hold of, and fantastic service. Every employee of…read morethe company has been extremely helpful when ever needed.

came to return a cable box and save some money on a weekday morning, Long line. Took an hour…read morestanding to finally hand in the box. When I got home I got an email telling me my bill was going up because I just added a box. An hour on the phone to tell them my bill should be going down, not up.

This service is basically a scam. They don't let you cancel service online and when you try to call…read morethey transfer you over and over again demanding to know why you want to cancel while they try to manipulate you into not cancelling. This company should be permanently shut down.

These people are the biggest fucking dolts on the planet. That wouldn't be a problem if their…read moreservice actually worked, but it doesn't. So, before you go with them, imagine me right now, sitting on hold with Clear customer service, Clear account services, and Clear collections, explaining to each one of these mumbling fucks that their service doesn't work and I refuse to pay an early termination fee for their shit service. In summation: 1. Service is spotty and often does not work. 2. Service is slow when it works. 3. There is a built-in early-termination fee that they will try to make you pay when you call to cancel their bullshit service.

Dial up would be faster than Clear. I've had their service for a year now (and I'm supposedly…read moreright next to a tower) and I've never seen my download speeds hit over 1.4 Mbps. Unless I'm on the phone with tech support (yet again) and they "reconfigure the modem". I pay $50 a month for supposedly 4G network. Right. You'd probably get faster download speeds if you lit your $50 on fire and waved it around your computer. Skip this provider.