Today I patiently waited in the small neighborhood storefront in Windsor Terrace while the customer representative helped set up a phone for father & son. After completion, a man (who entered after me) jumped in front to talk to the rep. I was disgusted by his nerve and the fact that the rep didn't stop him in his tracks to say that I was next. Terrible customer service! read more

Great experience at the Verizon store in Windsor Terrace today when I went to get a new phone. I didn't realize it was a smaller store and, of course on a Saturday morning, a lot of customers were popping in, but the gentleman working there handled the stream of queuing customers quickly and efficiently. He was a great sales rep who listened to each customer's needs and made cost-saving recommendations, and he was able to expertly multi-task to simultaneously help customers buy new phones while transferring phone data for prior customers. It could have been an awful experience, but it was great and impressive. Thanks so much! This is my go-to Verizon branch moving forward. read more

Downloading yelp just to give this review. The people that work here are USELESS. God forbid you try to do instore pickup. There system doesn't work ok fine no worries. Can they help find another location "No not my job" ???? What is your job then my guy read more

Verizon store that wont accept Verizon equipment returns. Said the guy who does it is not in today. So now since I have to waste half my day driving around BK, Im writing this review. read more

I would give this store a zero if possible, they are trained thieves. I went here to upgrade my phone and they offered me 830$ and tried to make me buy a totally new plan. I went to the new Verizon store on 9th street and 5th avenue and it was totally different. they honored the 1000$ trade in value that was being given online and did not try to fast talk me into stuff I didn't come for. Oh can I add that the employee at the 15th street location kicked me out of the store after I told him I'd trade it in online and pick up my new phone at his location. Go to 9th street location, not far and less hassle. read more

They have the best customers service ever. The staff took such good care of me and my family. We converted our plan from ATT to Verizon. 3 phones. And the staff was so patient and considerate read more

I went back to return the unwanted devices today. A manager named Ali managed to reverse the extra charges, which I appreciate. But my simple phone upgrade should never have turned into this whole ordeal in the first place. read more

Beware of making a purchase at this store - they aret thieves. First, they sold me, for $30, a charging cable and when I got home and opened the box (they said they couldn't open it in the store) I discoverd that the phone had one. I went back to return it and they said it was a final sale. I asked why they sold it to me and he said he thought I'd need a longer one. BS! I then received a surprise "Welcome to Verizon Mobile Protect" which was going to cost an extra $17 per month +tax. The sales person just put in on without asking us. I will say Verizon was good enough to cancel it when I called and said that the dealer never should have signed me up without asking. There is something very shady about this place. I even had to go back for the receipt because they "forgot" to give it to me. read more

BUYER BEWARE. The exact individual who scammed me is interestingly front and center in many of these glowing reviews. I was sold a used (and useless) first generation iPad for nearly $700 with the manager representing to me that it was an iPad 5. He also added an extra line without my knowledge or consent. When I realized this and returned to the store he brazenly lied about everything and refused to do anything. Actually, he did offer to add insurance and back date it to the original date of purchase so I could get a replacement through the insurer. That's called FRAUD so naturally I declined. Thankfully Verizon eventually made this right for me. Many in the neighborhood have had similar experiences. These guys have been reported to the city's consumer protection agency, BBB and the Brooklyn DAs office. Steer clear. read more

Very well run eating time can be long. Tho can be expected. They treat you nicely. Never do they grip nor are snappy. read more

Worst place! Do not go there even if it is the last place on earth! My boyfriend left his phone for repair there ... took a week to get it back. First time they said two days. After two days, we called, they told us to come after 7pm. At 7pm they tell us tomorrow. Next day the same thing and it has been a week now. So even though the phone was ready and fixed, it took a whole week to actually get it from them. Absolutely ridiculous! Not to mention that my boyfriend's diabetic equipment it linked to that phone so he needs it to track his sugar and all that. read more

The Manager tried to include insurance in my contract when I didn't even ask. I asked him if it is automatic. When he said yes. I called Verizon in the store and he got nervous and told me he'll take it off when before he said it wouldn't go off. He didn't help with taking my mother's info off her old phone to the new phone. Basically just go to 9th st. The dude in there isn't wearing a mask either. read more

I went there as I want to upgrade to a newer iPhone and through the glass door I see the guy who works there sitting in a chair completely maskless. He saw me and didn't even make any kind of move towards covering his face. Not that I would have gone in anyway knowing he's been sitting there with an uncovered face breathing all over. I didn't come here to spend a $1000 and maybe get sick because of you. Odd behavior as inspectors are crawling all over the city looking for exactly this kind of thing. Right by the glass door. Unbelievable. read more

Go to an actual Verizon, not a Verizon authorized retailer. Firstly, I will state that the manager Ali effectively fixed the issue that should not have occured in the first place - I went into the store one evening to get the iphone XR, and was met by Endy. I stated that I wanted the XR in yellow, and asked if that was the one that, when financed, would be around $25 a month, Endy confirmed that and we continued with the sale. It was nearing closing time, so when we went through with the transaction, Endy scrolled through the payment information on the screen, I assumed this was fine, and that the phone was the price we had agreed upon when I walked in. Unfortunately, when I got home I realized it was financed for much more than verizon's price, as this was an authorized retailer, they are supposed to follow verizon's prices. I realized Endy's rushing of the sale was a means of not allowing me to see the price, or he simply didn't care to check. (I'm certain this action was taken on video, if you'd like to try and rebuke this claim). I was also sold a case (broke within a week?) and screen protector, which was a privacy screen style that I had not asked for, and this very specific style of screen was not confirmed with me prior to placing it on my phone. I politely called Endy the next day, stating that this price was immensely more than he had confirmed with me at the beginning and he agreed to take the price from $810 to $710 'not realizing how that happened'. Verizon's price was $650, I made him aware of this. $650 is also the price that business should be offering, if they are 'matching Verizon's prices'. He acted very roundabout, and said that it ended up being more since he didn't realize my phone was broken, although I showed him this immediately when I entered the store, when he confirmed it would be around $25 a month. This whole situation was now frankly suspicious, so I said I'd like to take the phone back, to which Endy angrily replied, the restocking fee would be $75 - though legally allowed based on a percentage of the price of the product, this is a price that is astronomical to any other place's restocking fee, and a certain sign that this was out of spite. I simply wanted to return my phone that I had been wrongfully charged an extra $160 dollars for. I went in several times and eventually caught the manager, Ali, who fixed all of this, and I just opted to pay for the phone outright, at Verizon's correct price, to never deal with Endy's sus salesmanship ever again. Ali and the rest of the guys seem great, I do believe Ali wants to run a good business here. Endy did a very shoddy job that day and did not even try to make it right, and instead became very emotionally irritable. I hope this was a one-off instance, but I will close by saying, if you do have to go here out of desperation, double check everything and try to work with Ali if you can. read more

My old, old phone died and I was desperate to get a new one as my business is tethered to my phone. I found this store online and was very hesitant going in, never having been there before and feeling a bit overwhelmed by technology.. But I was despearate. Anyway, my fears were allayed as soon as I met Bushra and Saad. They were incredibly helpful sourcing a new phone and also a new plan which figures to save me hundreds of dollars per month. Really great service and incredibly positive experience. Thank you! I will definitely be shopping there for my phone needs in the future. read more

Went here to pick up a new phone as I had long been eligible for an upgrade. Before I left the house I called ahead and verified that they had the phone I was looking for in stock at the store and they assured me that they did indeed have it. Sure enough when I arrive less than an hour later they claim not to have it and offer to sell me another model for $100 extra. I said flatly "Hey, what gives? I called and spoke with you specifically less than an hour ago and you told me that you had the model phone I'm looking for. Now you're trying to tell me that you didn't say that?" While in-store I mostly spoke with his associate who was friendly and helpful but this other bozo wouldn't even look me in the eye and really wasted my time by lying to me. read more

There's new management since all these positive reviews were written and the service had gone dramatically downhill.

worst business on earth. i closed my account with them in July. I had a bill collector call me about an hour ago asking for payment for the balance due took them 6 months to get me phone service, then the phone numbers they gave me were WRONG! literally took 6 months to get phones in my business and now even after i dropped them, they're still messing with me DO NOT USE VERIZON read more

Newly revamped comfy interior matched with kind intelligent very patient staff such as Ali I was treated better than I ever expected or any other Verizon store. Ali was so nice to help me set up my new phone and answer all my silly questions never seems to lose his patience and gave me all of his attention. Love the phone and he transferred everything seamlessly and quickly. Thank you so much! Look forward to going back! read more

While I generally loathe and despise the phone company experience, the management at this location makes it not only painless, but pleasant. Gabriel has helped me now on numerous occasions with patience and warmth. I am a bit slow on the technological side, but I've returned because not only was I directed toward cost-effective choices, but I was walked through the steps with patience- and left feeling a bit more educated about my device. Verizon is lucky to have this staff! read more

This business is a great example of people who "get it". I lost my phone on a weekend and they walked me through the process of detaching myself from my corporate plan. They were able to source a buy one, add a second line for free with two Samsung S7 Edge phones and a promotional upgrade for a gift card. Talk about a grand slam which solved my issue quickly. They got me two new devices and with great speed. Danielle, Carolina and Al saved the day for me and we're lucky to have them in Windsor Terrace. If you're looking for a friendly and knowledgeable staff, don't bother with a large corporate store, they get it done! Matt K-S. read more

Amazing customer service fast and very helpful. I bought my iPhone there from Karla and she's very sweet and has great tips and any time I had a problem with my phone she was a call away to help!!! read more

On Friday, my boyfriend and I decided it would be a good time to shop for a new phone for him, and for my child. Rather than go to the Atlantic Mall, which is always way too crowded and overwhelming, we decided to support a local small business, and walked into this lovely little shop. It was there that we were greeted by a sweet bear of a guy named Gabriel Bethune. Gabriel was so very helpful in providing details and specifications on many options that might work for us. He also had the most awesome playlist, if that kind of atmospheric stuff is important to you. Not only did we get the "Friday after Turkey Day" specials, but he also made some helpful suggestions about my services and about my current phone's coverage. I would highly recommend you visit Gabriel and Kahji, his associate. These guys are a class act. They know their stuff. They are friendly, informative, intelligent, and just plain nice! Show your love. They deserve it! read more

Beware of the salespeople in this store. When you go in to buy a phone, they will try to give you extra products that you don't want for "free". The problem is they are not really free- you will get a surprise when you check your monthly bill. Good luck getting those extra charges off. Stay away. read more

My family purchased a phone at this location one week ago and it was made clear that the phone was going to be used abroad very soon. No mention of a '60-day lock period' was made which means a SIM card cannot be used on this phone until the 60 days is up. Don't expect an expert when you visit this location. Go to a certified corporate Verizon store instead for superior customer service. read more

My mom totally got taken advantage of at this location. She went in to get some help with her cell phone. The representative then gave her a free tablet which he said was a promo for anyone over 65. Mind you it was a KIDS' tablet! Of course, her statement was more than double what it should be and there was a new phone line added to her account. When I went to the store to return the tablet and to complain, the rep justified his actions saying that he had spent a long time with my mom and explained everything about her telephone to her--(note, he did not say he explained everything about the tablet.) Obviously, during the time he spent helping her with her phone, he could sense that she was a vulnerable 78 year old woman. When I objected to the additional charges, he tried to give me the runaround by saying that the charges were for a two month period and that the next month, her bill should go back to normal. Please, I see the added line and the charges associated with it. When I said that my mom should be able to get help with her phone without being taken advantage of, he told me they were a retail shop and not a customer service provider. He finally took back the tablet but only after charging me a $32 restocking fee. The people here are extremely shady. Everyone should take their business elsewhere. read more

These guys are absolutely great. Whenever I need a new phone or accessory, I check with them first. They give good, honest feedback and recommendations that back up what I've read online, but they also ask me questions and suggest things I may not have thought of. read more

I've received nothing but superb customer service from the staff at this location; they've helped me out with multiple phone malfunctions (thanks, Verizon!), and in one case, they spent the better part of an hour working with Verizon's corporate tech support on my behalf. I couldn't be happier with this place, and I recommend them to everyone in the area. read more

I just love this store so much. I have only had to go there a few times, but I dread going to cell phone stores like I dread going to the dentist, and EVERY time I go to this one it is such a pleasant experience that I can't imagine going anywhere else. There is a young woman who works there who has helped me a few times and she is just so calm, patient and nice. I never thought I'd bother reviewing a cell phone store, but this place made me want to. read more

This Verizon was awesome, open late, Deepak was great. He has patience, and walked me through everything.

Great customer service from a local store. Took my iPhone in to get a broken button fixed. It wasn't ready in the time they said it would be but they made up for it by delivering to my apartment. I recommend this place. read more

I was overwhelmed by the Service and information shared by Ali! We went in the shop to get support for my daughter's upcoming semester abroad. Ali simply mapped put a plan and patiently explained all to us. This local windsor terrace verizon store continues to support our needs over the years. read more

This location has the best customer service ever. They helped me choose the right kind of service plan and phone for me. When I had my three year old son with me and things were taking long, Danielle offered to drop the phone with me to the pizza place down the block so my son and I could go get dinner. They even guided me on how to handle an issue with the manufacturer with my new phone. I highly recommend this Verizon location. read more

Sales folk Tina and Ezra were courteous, professional, and patient with smart-phone newbies like me. Visited the store a couple of times and they helped hubby and me with selection (bought Samsung Galaxy S5s), filling out rebate forms, and navigation of often confusing menu choices. We'd definitely go back! read more

Danielle at this Verizon is top notch customer service. She effortlessly guided me through resetting my new iPhone and I am a very busy user in real estate so everything had to be sensitively handled. I highly recommend her and this particular Verizon store for all who require this service. read more

This place is awesome! The customer service here is truly on a different level. Any question, no matter how ridiculous will be answered.

Unless you intend to BUY something, don't go here. If you do go there and Michael Levi is the rep. , turn around and walk out! I was there today with a problem I had with my I5s phone that I purchased from Verizon on-line. He said " I can't spend 2 hours helping you when I have paying customers. " There was no one else in the store! I went to another Verizon store on Kings highway where the rep. Julius Fixed the issue in 10 min. ! read more

I enjoyed my experience at this Verizon store I was helped efficiently and the customer service was amazing - thank you for great service the girl and guy at the store went above and beyond to help solve my issue read more

New phone -- didn't even purchase it here but Kahji took care of me and in moments my phone was right and I was stress-free. Great guys at this store. Highly recommend. read more

THE BEST customer service ever!! Karla manages to assist me in all my screw ups. I have managed to (whilst being technologically ignorant) break/ruin 7 blackberry's and she has helped out every single time. She is extremely patient and quite knowledgeable about the technology that she handles. I remain quite the loyal customer, due to her diligence and knowledge with the Verizon equipment. The store is clean and is up to stock with the latest equipment as well as accessories. I vehemently recommend this location to everyone. It has surpassed my needs on every occasion. read more