Idalia went out of her way to take care of me on Saturday - skipping her lunch and staying past her shift to make sure everything went smoothly with my new phone and transferring my account. Thank you for all of your help !! read more

I was waiting quite a while to be served. When it was my turn, Carlos insisted on calling on a woman behind me. She told me he saw her first. She insisted I was in front of her but he just insisted and did what he wanted. As it happens I came in despite recovering from a fractured knee. I didn't ask for special accommodations. I just wanted to go in turn and he was a total jerk. Even the woman insisted, but he insisted otherwise. That's what I call a...hole customer service. read more

the most horrible customer service I ever experienced in my life not only I lost over thousand dollars because I had to take off time to drive to the nearest t mobile and still didn't get their mistake tak care off. Been their customer for 9 years with over 6 likes please recommend a different wireless provider it cannot be happening read more

I was in two nights ago and I have to say Paris & the team were phenomenal. No only were they still in high spirits 7pm at night they were offering T-Mobile knowledge to every single guest. As a district manager myself these are the tings I love to see! Paris keep that amazing energy going!!! Happy Holiday read more

I recently bought a phone at this store. Manny was extremely helpful in walking me through the process of switching providers. I'm no longer young to understand technology. He was very patient with me read more

NEVER SWITCH to T-Mobile! There has been a "glitch" in processing your rebate. I ended up with massive fees from my original carrier due to T-Mobile. Two bills now! They call it "Carrier Freedom" I guess you define freedom as wasting my time, not following through, and costing me a lot of $, then that definition is right on. read more

I have had such a great experience at this store. I have gotten all of my phones, upgrades, and pay my bills at this location. I will wait and pass other stores so that I can be helped here. The customer service is top-notch. The sales associate Wil is very patient and always has time to help set up my phones, link my contacts and whatever I need. I highly recommend this store, ask for Wil. read more

Check your bill. This location is BIG on adding Apple Care and other add ons without telling you. Just bought a phone there and discovered that AppleCare was added without being told or asked. Nice little perk for the sales person for selling the add-on, I'm sure. This has actually happened to me TWICE at this location. Shame on me, I guess. read more

The customer service here sucked but I assume the employees were new and just needed to get into the swing of things. I dont go here to ask for gadgets anymore. Just to pay my bill at the Kiosk, when its working. read more

I just went to T-Mobile to switch over from AT&T and I had Donovan helping me out! Donovan was great! He helped me set up my phone plan with a plan that works best for the amount of data I use. I was also switching to an iPhone that used to be my brother's phone from AT&T. He helped to unlock my AT&T phone, transfer all my contacts from my old phone to the iPhone, and then switch my phone number to my new phone so I can keep my number! Halfway through his manager told him he could go because his shift ended, but he made sure to finish our transaction and did not rudely leave in the middle. He was helpful and professional- give that guy a raise! I took off one star for T-Mobile because they don't have their stuff together with contracts. First of all, T-Mobile has new plans that don't require a contract holding you for a period of time, meaning you can switch plans or cancel your plan at any time without penalty. However, they still have contracts to sign that are more for "agreement of service" but the old part of the contract is still there regarding penalties! So basically, they haven't updated the wording on their contracts to match what they're advertising. Donovan then had to scribble out the stuff that is no longer valid and sign his initials there. That's absolutely ridiculous and irresponsible, T-Mobile. Update your contracts and stop letting dumbos who don't read the contracts sign on a document with invalid wording. It left me feeling a little bit wondering if something tricky is going on. I dislike that. read more

I have sprint. walking into this store for a car charger instantly reminded me of why i left tmobile. The phone service is slow. Customer service is slow. The people are slow everything is just sluggish like damn smh i wouldve just let my phone died if i wasnt awaiting an important call read more

Don't normally do yelp reviews but I rushed to this location after work to discuss my phone bill and I actually wanted to purchase ear pods for my iPhone. I arrived at 7:30 and the store was already closed. The door and online clearly says that this location closes at 8:00pm so I don't see why it was closed so early. This looks bad. It's a no star rating for me. I just selected one star to have this review posted. read more

First class customer service can only describe my experience today at tmobile. I needed to change my SIM to a micro sim. when I entered at the store was empty so I got fast service which is always nice. I was greeted and helped by Angel D. When I asked about the SIM transfer he informed me about a10 dollar fee, which I was happy to pay. He then asked me if I had contact service line with tmobile to wave the fee ... Which I was again gladly to pay. The automated service wasn't very helpful but again Angel was there to assist me. He did his part with the automated service and computer and my account and my fee was waved. Sweet!!! No more Atlantic ave location they're rude there read more

worse service ever. had me waiting a half hour to tell me they dont have the phone i wanted. even though the day before, they said they'll have it. read more

The Court Street team members are amazing. I was a great and pleasant experience being helped by Pavlove. They are knowledgeable of the products. Great team work OJ and Pavlove...impressive customer service. You guys rock!! read more

I am a TMobile customer for one year but i just had the worst experience ever in that store I was about to switch and get both a smartphone and a plan, but the salespersons didn't allow me because i am a resident, not a citizen and a prepaid .... After 25 mn, I had no help no solution from anybody, the manager stuck in his/her office never shows up, only giving 'info (?) to the employees, the online customer sce was very rude and inefficient, so I left the store (which, by the way, was empty) letting them know that I ll probably find another store or provider more respectful read more

Customer Rep. lied about when minutes expire. Called Tmobile and they did nothing. Worst Customer Service Ever!!! Will be switching to Verizon. read more