Called 611 three times this year, and each time they had me n the phone for nearly 1 hour. They…read morewere not able to get my phones to work. I believe they wanted me to get a new plan, or buy new phones. I CANNOT GET TO A STORE. I AM DISABLED. I have run a business in my lifetime, and want them to know something: Short term gains, are short term. What will hurt your overall business is what is passed around by WORD OF MOUTH. - not only for one store but for the entire company. Things like trying to get me to put my sim card in upside down, and later, backwards, cannot be just customer service incompetence. I has to be DELIBERATE. I have been a valued customer for many years. What do you think you are going to gain by this kind of service? UPDATE: after several days of being WITHOUT any of my 4 family lines working, i found the strength to call again. This time, somebody who seemed more competent, enabled two phones after over an hour of work. Sadly, the next day, only one phone worked.

I've been a Tmobile customer for years My husband is a…read moreVerizon customer I have also been to many Tmobile stores through the years spanning Brooklyn, Manhattan to Long Island This store provides super fast, efficient, effective service with a side of personal humor by the staff. Went there today and was greeted in such a welcoming way by S, R and J. They were so kind and made the experience less confusing and scary. Loved it. Highly recommend this store location. Kudos to the Tmobile expert staff members who remain human and are so lovely to work with

Do not trust the representatives at this location. I came in for a simple, cheap basic plan…read more Knowing that I am new in the city as an international student, the sales rep thought he could trick me and sneaked $40 worth of extra monthly subscriptions (Cloud Storage, Family Plus, etc.) into my plan without telling me. He lied to my face, saying my bill would naturally be $94 just for the next two months, hiding the fact that he was charging me for perks I never asked for. I had to manually cancel all of them online. Very deceptive customer service taking advantage of people. Not writing your name here, but congratulations on ripping off an average person just to get a few dollars of bonus! You are doing an amazing job acting as a loyal pawn for a massive corporation that doesn't even care about you.

I came in for a new iPhone and Aidan assisted me. During my time in the store Aidan signed me up…read morefor Home Device Protection, which I didn't want, insisting it was already on my family's plan I just needed to sign to continue it for my device. He then cancelled my two family member's hotspots and my other family member's Apple Music. He likely did this to fudge the numbers so we wouldn't notice what he enrolled us in and so he could get commission for it. Then he added 4 additional accessories to my bill (over $200 more) without asking, insisting that I needed them, and got butt hurt when I asked him to remove them. Now we had to spend 45 minutes on customer service and the damage he did would have cost $130 if not for a very accommodating Verizon customer support rep. It was very manipulative customer service. I've read other reviews of this store saying the same. Would definitely avoid.

Booked an online appointment to replace my iPhone battery. Checked in on time, then waited 20…read moreminutes past my appointment before anyone helped me. First employee tried to talk me into buying a new phone because mine was already almost two years old. Then told me, despite what the Apple app said, the battery couldn't be replaced that day. I explained I only wanted the battery replaced since new phones come out in September. That employee disappeared, and a second person told me the battery wasn't in stock and would take three days to arrive -- plus another two hours for the actual repair. The Genius Bar feels like the Gaslighting Bar. I did my research and only wanted a replacement battery but they made me sit through a sales pitch. If they knew the battery I needed wasn't in stock why would they take the appointment? Apple loves to seem green, promoting repairability in theory, but in practice the process is designed to push customers toward buying new devices.

I recently visited Apple Downtown Brooklyn on Flatbush Ave, and overall I'd give it 3 stars…read more On the positive side, the store itself is clean, modern, and well-organized--exactly what you expect from Apple. Many staff members are friendly and knowledgeable, and when you do get help, the service can feel thorough and professional. A lot of customers echo this, noting helpful interactions and strong product knowledge. That said, the experience is inconsistent. The biggest issue is support--both in terms of availability and capability. Wait times can be long, and it's not always clear who is available to help. More frustratingly, I've been told on multiple occasions that certain issues "can't be handled in-store," which feels limiting for a location that's supposed to offer full service and Genius Bar support. This aligns with broader feedback about the store: while many people have positive experiences, others mention delays and uneven service depending on timing or staff. Overall, it's a convenient location with potential, but the inconsistency in support and limitations on what can actually be done in-store make it hard to fully rely on.

Idalia went out of her way to take care of me on Saturday - skipping her lunch and staying past…read moreher shift to make sure everything went smoothly with my new phone and transferring my account. Thank you for all of your help !!

I was waiting quite a while to be served. When it was my turn, Carlos insisted on calling on a…read morewoman behind me. She told me he saw her first. She insisted I was in front of her but he just insisted and did what he wanted. As it happens I came in despite recovering from a fractured knee. I didn't ask for special accommodations. I just wanted to go in turn and he was a total jerk. Even the woman insisted, but he insisted otherwise. That's what I call a...hole customer service.

My wife and I walked into this establishment and a representative was out in front ready to assist…read more I have to say this is the first time I experienced this in a cell phone store. It's a wide variety of things and tmoble has been more affordable to me than my previous carrier. The representative informed Me of the tlife app and how to use it effectively.

Thank you Sarah! Super helpful and patient setting up my new phone. She managed to help me with all…read moremy options, while also providing excellent service to many other walk-in customers. A multitasking phenom!

I have been buying all my phones from sunny and randy since so many years. And i always get the…read morebest deals on repairs and purchases. I highly recommend go for it.

From the owner: We specialize in all cellphone repairs Iphone and samsung LCD fix. We also sell unlocked gsm/cdma…read morephones for outside USA. We also unlock iphones, samsung phones and all others. We fix tablet screens. We do retail/wholesale of all cellphones.

So happy this place is near me! After getting a bunch of quotes to fix the front and back glass on…read moremy phone [woops] this was by far the most reasonable. It's also very transparent pricing with the services listed on the website and when you walk in. I was getting my phone repaired to trade in for a newer model, and the gentleman working insisted on helping me pack it carefully so it would arrive in one piece. So nice! Definitely recommending this place to anyone in bk :)

I brought my iPhone 11 to the guys to replace the screen and back cover, they quickly gave me an…read moreestimate and did the repair in 2 hours. Thank you very much. Thank you, I will recommend it to my friends

Came here cause I had a issue with my work phone and James was able to answer all my questions. He…read morewas able to square away all of my issues in a timely manner. I would definitely come back to this store...

I called in looking for a prepaid hotspot because I wasn't able to get internet installed in my new…read moreapartment for another two weeks. I called four or five different places looking for a temporary solution but no one was able to help. I called this T Mobile and Stephany was so helpful. I went to the store a few minutes later and she provided me with the hotspot and guided me through their prepaid packages. Her and Levi showed me how to use the device and add more credit at a later time. I'm very thankful for their service on a very stressful day!

This T-Mobile location is quite possibly one of the worst experiences I have ever had to deal with…read more I went in about a month ago to add my mom to my account and what ended up happening was that they added a 3rd line I never authorized, they added services I never authorized and when I purchased a new iPhone for my mom, instead of fully charging me for the device how I originally wanted the goddamn idiot customer service rep (Jose) decided to put the device under contract without telling me so that I would be charged installments every month which I didn't want because it would make my monthly bill higher. When I got home that evening and checked my account it was only then that I realized the horror I had to deal with and It has taken me a entire month to get this sorted through T-Mobile customer service (1-800 number) to get that 3rd removed, pay the iPhone in full, get the extra services I never authorized removed and get a credit back for the 3rd line because I was still charged for it. I will never step foot in that joke of a establishment again, I know that I'm not the only person that has gotten scammed by that place and I know for a fact that regardless of whatever happens with the fraud complaint I placed on that place nothing will happen to either the manager who runs that location or the jackass customer service agent (Jose). So in the end f__k that place and everyone working at the joke of a store, hopefully it burns to the ground!

This T-mobile location is not the best. The line here moves relatively slow, it's a small location…read moreand the employees are not too friendly but there are helpful. I came in here to pay a bill a couple of times in the past and to inquire about potentially upgrading my device(s). I always bring my photo ID with me just in case they request it. I would only advise coming to this location if it's urgent. If not, head to another Tmobile location, preferably on Fulton Street.