On the last day of my vacation, my cellphone was stolen. My flight was in 4 hours and I did not want to travel back across the country without being able to communicate with my loved ones. I was nervous about missing my flight, but luckily Richard was able to help me. He had me in and out of there within an hour. He assured me that I wouldn't miss my flight, charged my new phone, completed an iCloud backup, and even helped me pick out accessories! Richard then told me I can give him a call back about saving money on my current cellphone plan. This was by far the best experience I've ever had at a Verizon store. I would give him more stars if I could. Thank you so much Richard! read more

If I could give them 0 stars, I would. They sell you a device telling you it's "free". When you try to cancel within their allotted "30 days to cancel", they assure you the problems you're having won't continue. When you don't cancel in the forst 30 days, you're on the hook for the full value of the devices. They give you credits on the bill. Until the very next month when it jumps again. They tell you it won't happen again. Until it does and you spend hours on chat and phone to get them to credit what they never should have charged you to begin with. They tell you your deivce is "free" but that's not true. Buy a crap device and go with a prepaid service. You're better off. read more

Don't no matter what just Don't! Recently ordered a new Fios service in Lefrak City Queens NY - Huge complex. Without any prior notice or alert they rescheduled my appointment to 20 days later. In an email with false statement they claimed "they tried and couldn't reach me". (A Rep over the phone admitted that there are no record of any phone call or text placed to me about this rescheduling) When escalated to a supervisor her response was take it or leave it! (That was the same response of the sales person when I reach out to him about this incident). Disrespecting prosecutors client's time indicates a subpar unacceptable customer service practice with a 3rd world approach to come further down the road! Don't! just don't be tempted to engage with Verizon despite their competitive pricing tactics! read more

I have NEVER had such poor service after leaving a company. All I want is a copy of my bill. I can't access my online account. I have called for a copy of my bill FOUR times (800-922-0204) and haven't gotten it. They can't send it to my email, so they will send it to my home address. It's been over a week, still nothing. I can go to the store one hour away to get it. Sure. I'll make the trip and they won't provide it either. Also cannot call the corporate office because the phone service isn't with them anymore - automated answering that hangs up on you. Unbelievable. I was a customer in good standing for 20 years and this is my information I'm trying to get. I won't be back, that's for certain. PLEASE MAKE SURE YOU DOWNLOAD ANY INFO YOU NEED FROM YOUR ACCOUNT BEFORE YOU SWITCH SERVICE WITH THEM. read more

Not for this store specifically, but here is the letter I just wrote to Hans Vestberg, the Chairman and Chief Executive Officer. Before you move to Verizon, consider the following - and I know of many others who have had similar struggles: Mr. Vestberg, I write to you only after hours on the telephone, in chat and in the Verizon community messenger system (communicating with Verizon representatives) trying to get problems resolved with your employees. I have been promised the problem would be resolved over and over, only to find that nothing has been done. Short version: I ordered an upgrade to my Verizon phone on July 26. When it was not ready for pick up several days later, I contacted Verizon for the first time. To be honest, I have spoken to so many employees who have made promises, I cannot take you through a clear sequence. I would encourage you to review all records of my communications on the phone, in chat and in the Verizon messenger, where you will find that I have been promised that my phone order would be completed within days, my trade-in balance would be waived, or that the order would be cancelled so I could start again. Each time the representative seemed very certain and very pleased that they had handled my problem. I asked that the issue be escalated on many occasions, and the representative I spoke to last week assured me it had been escalated and it will be taken care of. As of this writing, my account still shows that the upgraded phone is ready to be set up, despite the fact it has been neither delivered nor received. The online system will not let me make any changes to my account because of this pending issue (this has been the case since July 26). I am ready to move to another carrier - my account is basically frozen, and I have spent way too much time trying to get it resolved with Verizon's representatives. At this point, I am researching options to have this issue addressed by a governmental agency, only because I've run out of options. I also intend to transfer my service to another provider - the only reason I have not done so yet is that it will likely require a visit to a provider's store and hours more of my time. Again, I have run out of options. I can be reached at . The Verizon account number is . I grant permission to review my records for the purpose of investigating the claims in this email. Thank-you, Phillip read more

Fraud as clearly detailed by the REAL reviews of this illegal operation deceiving customers, cancelling contracts and immediately re-signing as new customer, keeping phones they are allegedly (fake, doctored "Verizon" bill) being traded in and PLEASE READ - both my wife and I received calls from our Bank's fraud department to validate recent credit card transactions. I am taking legal action, feel free to write a comment if you'd like your experience included in my case. SAD BUT REAL. read more

This place is only good if you're looking to get conned. The staff here is apathetic and complacent and all they care about is making a sale. They will tell you anything to get your business and then deny what they said. I visited the store in February 14 and asked them if they had used iPhone 6s. They said they did but then proceeded to sell me the 6 instead of the 6s. I'm no phone expert and didn't know how to the tell the difference so I just trusted them. That was my big mistake. I went back twice to try to resolve the issue and they will not give me what I paid for and they refuse to refund the transaction. Wow. They wouldn't even give me a business card with the manager's name. I ended up having to call AMEX to file a dispute. If you don't believe my experience with them just spend a few minutes in the store and listen to all of the customers who are complaining about being scammed. You have been warned! Just go to a regular Verizon company-owned store for an honest & accountable experience. read more

I had a terrible experience. He only told me about the iPhone X and XS without even giving me the option to get the XR. I found him pushy and feel like he talked down to me. When I tried to return it they have additional fees; "store policy" says their restocking fee is $100 when Verizon officially only charges $50. After I shared how frustrated I was about the process, they apologized but continued to tell me I am getting the better phone anyways which just made me more upset because that's my decision to make. Go to an official Verizon store not this independent store. read more

Came in because my screen touch wasn't working and John helped explain the issues and all my options! Great customer service

Backstabbing thiefs, rude with customers, fees invented on the spot, 5 hours on support because of them. Avoid at all costs! read more

Awful would be an understatement. Travis tried to charge me for something additional that I should not have paid for when picking out an international plan. This almost cost me $130. Luckily I looked online while I was in the store and found that the rates he was charging were not accurate. Stay away from this Verizon location. I have now been there twice and had two similar experiences with the same manager. Extremely aggressive and deceitful. I am surprised the manager is still working there. read more

First and foremost JOHN was amazing! He looked after me 100%! Came in with a broken phone, left with a smile and updated brand new phone. This is my new go to phone store. 100% recommend to other customers, 5 star customer service!!! read more

John has been exceptional in helping me get the best out of my phone plan and upgrade experience. Fast and attentive service. Friendly. Recommend. read more

Great service!! I was really reluctant about switching from Samsung to iPhone because I'm not so tech savvy. They were such a great help and made the whole process pain read more

Very helpful at a very stressful time for me. John was knowledgeable and professional, and I very much appreciate that.

The guy that works or owns in this store is a crook. He took a lot of money from me. He charged me 4X the amount for the phone I bought and then wouldn't give me a refund. Stay away. (6/6/2019) read more

Absolutely the worst experience I have had purchasing a phone. I wanted to see the phone in person and they would not allow it. I ended up purchasing a phone that I did not like and wanted to exchange it. I called the store and Kevin was extremely rude and said he would not discuss over the phone. He told me to come into the store the next day. I came into the store the next day and he was not there. His employee, Brian was quite arrogant, rude and outright disgruntled. I was calm and patient, he was making up lies and excuses as to why he could not "get into the system" to complete the exchange. I ended up having to leave since nothing could be done and he promised me he would waive the restocking fee for the massive inconvenience. At this point I lost all trust in this place. I had my husband go the next time since I felt they were taking advantage of me as a woman. Now they outright refuse to waive the restocking fee. The amount of blatant lies told to us has been astounding. This place is a SCAM. Avoid at all costs!!! read more

They were extremely helpful and accommodating both times I had to go in. They were extremely friendly and professional. The best Verizon store in New York City and definitely will be coming back whenever I need assistance! read more

Great place! Brian was very nice and very helpful getting me set up and helping me find a plan. He also walked me through setting up a new phone even though he didn't have to. Thanks guys! read more

Con artists and cheaters. I stumbled upon this crooked place by accident and like everyone else, I got conned here too. Buyer beware. Don't step foot in this store. They charge hundreds more than official Verizon and apple stores. read more

A terrible experience after being a 20 year Verizon customer. John , who I think is the manager of this satellite establishment ( they just sell Verizon product) was like a greasy used car salesman. Sold me extra product saying it was a promotion. I am thinking it will only be the monthly charge for data. I get my bill not only am I paying for data but I am billed every month for the items. They work on commission I found out. Customer beware of JOHN he is not the most honest. I did report him to Verizon customer Service and they allowed me to return the product. read more

Avoid at all costs -- this place is a den of fraudsters and crooks. When simply trying to switch a device from one line to another, they first tried to charge me $130 for a screen protector. When I protested, they lowered the price to $30...but then they put a device payment agreement on my account, FOR A DEVICE I ALREADY OWNED. This is costing my hours of time resolving this fraud with Verizon. Pay attention to all the 1-star reviews here, and go to an official store instead of these thieves. read more

Ask for Ralph - his customer service is excellent. My phone case and glass broke and he helped me pick out an awesome new one and installed both the glass and case for me as well. The store is super convenient - I was in and out in no time! read more

My husband and I were having lunch in the area and decided to pop in this Verizon location to see about upgrading my Apple Watch and both our phones. John not only walked us through the entire process thoroughly but we both left we the Iphone XS and I got a new Apple Watch as another Christmas gift! John's professionalism & high quality customer service was amazing and appreciated. I only want to come to this location because he's so great!!!!! Verizon cooperate needs to be VERY generous with his yearly review. I will be back soon. THANKS JOHN read more

I had to replace my iPad. The staff was very helpful as it took a long to transfer my data and I had to decide whether or not to add an Apple Watch. They were good sales people read more

Very happy with this tote services I will always come back to this store they have very good price on my new iPhone

Great service, very helpful! Very happy best deal in town very helpful store in Fulton street is the best

Verizon on Fulton Street is the best! If you desire great service and a sexy salesman; see John. While you're in the neighborhood, stop by the South Street Seaport Museum; because SSSM has the best fleet of historic ships in the country. W.O. is hot! Xox read more

John saved my life today. My bf and I ordered new Verizon service and phones online for store pick up in Brooklyn (Atlantic terminal - avoid them at all costs). The Brooklyn store handed us our bag and said "Just turn them on and cancel you old ATT service and your numbers will work." So I did that this morning and then checked in with Verizon and Verizon said my ATT number needed to be connected in order to transfer properly. I freaked out and ran to the Verizon store at my office (104 Fulton) - John was already working with a customer but I was clearly frazzled and upset and he spent over an hour working with me to get my phone fixed, including calling ATT for me to re-connect my number, then properly ported my number into Verizon service, and advised me of additional promotions I was unaware of (because again, the Atlantic terminal store is garbage). Thank you, John! Wished we had just come in here from the start!!!! read more