My first time to Tmobile Flatbush and 7th Ave in a minute.. All I can say is, I'm so glad I did…read more!!!! Huge shout out to Will and the team Raymond, Jose and Dionicio!!! Will was non stopping in figuring out my phone issue. The team went far beyond to help me for almost an hour!!!! The dedication they showed truly proved their customer service and urgency to help. If you ever have an issue with your phone I would def suggest this team.

What's with the pink? I have no idea, but I'm not really a fan of it. Anyway, the store is enormous…read moreand it smells like Starbucks is seeping through the walls (probably because it is - Starbucks is right next door). The staff at this place is iffy. When I came in here on a Sunday afternoon, the staff member that my friend was talking to seemed bored and uninterested. The other woman at the counter was in a slightly better mood but still didn't look too happy to be there.

I've been a Tmobile customer for years My husband is a…read moreVerizon customer I have also been to many Tmobile stores through the years spanning Brooklyn, Manhattan to Long Island This store provides super fast, efficient, effective service with a side of personal humor by the staff. Went there today and was greeted in such a welcoming way by S, R and J. They were so kind and made the experience less confusing and scary. Loved it. Highly recommend this store location. Kudos to the Tmobile expert staff members who remain human and are so lovely to work with

So we go in today to get the red iPhone plus for a new business line we just started…read more It's so funny that my last review ended up being "incomplete" bc I never wrote her name :/ So the girl who burped in my husbands face was named Emily" lol sweet girl. Anyway we go today an was greeted an helped right away by desire. Very nice girl, very helpful an she definitely knows her stuff. Took a little while to open up the account but I guess it was bc we needed 2 lines to be activated... Anyway you guys all already know this is always my go to T-Mobile spot, there official an always have new up to date iPhones in stock. Thanks desire for helping us so prompt an professional an im sorry they blamed you for the burping lol defiantly was not you. Cheers

Nick is amazing He was fast in fixing my issues team was…read morevery helpful and attentive .

I spent an hour here setting up my WiFi account and they were supposed to come Monday between 8 AM…read moreand noon , they never come and then they tell me I don't even have an account , so I have to come back and spend another hour getting it setup again - total time wasted 6 hours . The guy never even set up my account - ???

I recently visited Apple Downtown Brooklyn on Flatbush Ave, and overall I'd give it 3 stars…read more On the positive side, the store itself is clean, modern, and well-organized--exactly what you expect from Apple. Many staff members are friendly and knowledgeable, and when you do get help, the service can feel thorough and professional. A lot of customers echo this, noting helpful interactions and strong product knowledge. That said, the experience is inconsistent. The biggest issue is support--both in terms of availability and capability. Wait times can be long, and it's not always clear who is available to help. More frustratingly, I've been told on multiple occasions that certain issues "can't be handled in-store," which feels limiting for a location that's supposed to offer full service and Genius Bar support. This aligns with broader feedback about the store: while many people have positive experiences, others mention delays and uneven service depending on timing or staff. Overall, it's a convenient location with potential, but the inconsistency in support and limitations on what can actually be done in-store make it hard to fully rely on.

So I came in last Thursday with an iPhone 15 that had water damage, trashed back glass and a…read moreblacked out screen. I didn't have much hope but I work from my phone- my whole life is on there and I was locked out of my apple account bc I changed my number so I was very desperate to find anyone that could help me out. I had a 6pm appt and was taken in fairly quickly, two team members came but the one that has left a lasting impression on me was Jason. He's a genius and he actually needs to be promoted to manager or given a weekly demo class to teach customers/staff how he does what he does. He was not only friendly, professional and prompt, but I watched him help so many other ppl during my appt and they all left looking very happy and pleased with his service. He work relentlessly on my phone and somehow was able to get into it on a remote viewing screen, unlock it, update my phone settings so I can transfer my data to another phone (all free) and it was NOT easy but he did not give up or try to up-sell me a new device. He was very compassionate and I can tell that although he was under pressure, he was consistent in his professionalism, he was tenacious in figuring out how to not only safely transfer my data, make sure my new device was working, and that I was kept in the loop about what he was able to do. He even taught me how to troubleshoot my phone in the event that it ever happened again. I think he's the best person on the team and this location made a good call on making him a team member. I found myself asking him if he does IT work outside of apple bc, he literally deserves a higher pay, larger platform and maybe his own teaching segment at apple- idk but the guys a rockstar. While he was working on my phone, another team member came to him to show him their improvement on their own performance and cited him as inspiration. I'm lucky to have gotten him as my customer service help. Jason, you're amazing and you should definitely be promoted to a higher position/salary. Possibly even explore other opportunities that showcase your talents. I hope this year is prosperous for you and thank you again for the crazy work you did on my phone!!

Idalia went out of her way to take care of me on Saturday - skipping her lunch and staying past…read moreher shift to make sure everything went smoothly with my new phone and transferring my account. Thank you for all of your help !!

I was waiting quite a while to be served. When it was my turn, Carlos insisted on calling on a…read morewoman behind me. She told me he saw her first. She insisted I was in front of her but he just insisted and did what he wanted. As it happens I came in despite recovering from a fractured knee. I didn't ask for special accommodations. I just wanted to go in turn and he was a total jerk. Even the woman insisted, but he insisted otherwise. That's what I call a...hole customer service.

I have been buying all my phones from sunny and randy since so many years. And i always get the…read morebest deals on repairs and purchases. I highly recommend go for it.

From the owner: We specialize in all cellphone repairs Iphone and samsung LCD fix. We also sell unlocked gsm/cdma…read morephones for outside USA. We also unlock iphones, samsung phones and all others. We fix tablet screens. We do retail/wholesale of all cellphones.

So happy this place is near me! After getting a bunch of quotes to fix the front and back glass on…read moremy phone [woops] this was by far the most reasonable. It's also very transparent pricing with the services listed on the website and when you walk in. I was getting my phone repaired to trade in for a newer model, and the gentleman working insisted on helping me pack it carefully so it would arrive in one piece. So nice! Definitely recommending this place to anyone in bk :)

I brought my iPhone 11 to the guys to replace the screen and back cover, they quickly gave me an…read moreestimate and did the repair in 2 hours. Thank you very much. Thank you, I will recommend it to my friends

Came here cause I had a issue with my work phone and James was able to answer all my questions. He…read morewas able to square away all of my issues in a timely manner. I would definitely come back to this store...

I called in looking for a prepaid hotspot because I wasn't able to get internet installed in my new…read moreapartment for another two weeks. I called four or five different places looking for a temporary solution but no one was able to help. I called this T Mobile and Stephany was so helpful. I went to the store a few minutes later and she provided me with the hotspot and guided me through their prepaid packages. Her and Levi showed me how to use the device and add more credit at a later time. I'm very thankful for their service on a very stressful day!

This T-mobile location is not the best. The line here moves relatively slow, it's a small location…read moreand the employees are not too friendly but there are helpful. I came in here to pay a bill a couple of times in the past and to inquire about potentially upgrading my device(s). I always bring my photo ID with me just in case they request it. I would only advise coming to this location if it's urgent. If not, head to another Tmobile location, preferably on Fulton Street.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.