So we go in today to get the red iPhone plus for a new business line we just started…read more It's so funny that my last review ended up being "incomplete" bc I never wrote her name :/ So the girl who burped in my husbands face was named Emily" lol sweet girl. Anyway we go today an was greeted an helped right away by desire. Very nice girl, very helpful an she definitely knows her stuff. Took a little while to open up the account but I guess it was bc we needed 2 lines to be activated... Anyway you guys all already know this is always my go to T-Mobile spot, there official an always have new up to date iPhones in stock. Thanks desire for helping us so prompt an professional an im sorry they blamed you for the burping lol defiantly was not you. Cheers

Called 611 three times this year, and each time they had me n the phone for nearly 1 hour. They…read morewere not able to get my phones to work. I believe they wanted me to get a new plan, or buy new phones. I CANNOT GET TO A STORE. I AM DISABLED. I have run a business in my lifetime, and want them to know something: Short term gains, are short term. What will hurt your overall business is what is passed around by WORD OF MOUTH. - not only for one store but for the entire company. Things like trying to get me to put my sim card in upside down, and later, backwards, cannot be just customer service incompetence. I has to be DELIBERATE. I have been a valued customer for many years. What do you think you are going to gain by this kind of service? UPDATE: after several days of being WITHOUT any of my 4 family lines working, i found the strength to call again. This time, somebody who seemed more competent, enabled two phones after over an hour of work. Sadly, the next day, only one phone worked.

Aidan was knowledgeable, patient and able to explain technical issues so that a lay person can…read moreunderstand them. He walked me through a tangle of hardware and account issues, leaving me with clear options for getting my phone life back in order--all without any sales pressure. The store is small enought to offer personal attention, big enough to have what you need. Highly recommended.

On 23 June 2026, I visited this store. I was on vacation and my phone screen went white. I asked…read morefor a 17 Pro Max with my existing phone plan and stated that I didn't care about any promotions or what it would cost monthly; he was insistent that he find every promotion possible... wonderful, I thought but I need to have every existing perk or keep my existing plan. I was told that it was NOT possible to keep my plan with the new phone. I then said if EVERYTHING will remain the same, go ahead and switch the plan; I made sure I asked several times if my plan would remain the same.... Inquiring about random items such as Travel Pass and Disney+ and I was assured that it would. I get back to my home state the next day, and try to use Apple Music & I'm told within the app that I have to subscribe. Odd. So I call Verizon and they said it'll be an extra $8 to subscribe. So I subscribed. The representative also let me know that there was an additional line added for a 16 Pro Max.... I had a 13 Pro Max (that broke) and left with a 17 Pro Max so now I'm confused. I asked them to remove the additional line. THE NEXT DAY, I'm watching something on Disney+, and now I have ads. The individual that "helped" me with this new phone had completely screwed up my services. So, after chatting with two representatives upon returning home... guess what happened....... They put me back on my original plan. Funny. The same plan I was told wouldn't be possible with the new phone. Not only did I have to pay ($130) in store but I HAD TO PAY ($70) TO GET BACK ON MY ORIGINAL PLAN. The plan HE changed. If I find my receipt I will include his name. The actual customer service was amazing but the deceptive practices and decisions were disappointing. I DO NOT RECOMMEND THIS STORE UNLESS YOU GO LINE BY LINE WITH THEM.

I recently visited Apple Downtown Brooklyn on Flatbush Ave, and overall I'd give it 3 stars…read more On the positive side, the store itself is clean, modern, and well-organized--exactly what you expect from Apple. Many staff members are friendly and knowledgeable, and when you do get help, the service can feel thorough and professional. A lot of customers echo this, noting helpful interactions and strong product knowledge. That said, the experience is inconsistent. The biggest issue is support--both in terms of availability and capability. Wait times can be long, and it's not always clear who is available to help. More frustratingly, I've been told on multiple occasions that certain issues "can't be handled in-store," which feels limiting for a location that's supposed to offer full service and Genius Bar support. This aligns with broader feedback about the store: while many people have positive experiences, others mention delays and uneven service depending on timing or staff. Overall, it's a convenient location with potential, but the inconsistency in support and limitations on what can actually be done in-store make it hard to fully rely on.

Booked an online appointment to replace my iPhone battery. Checked in on time, then waited 20…read moreminutes past my appointment before anyone helped me. First employee tried to talk me into buying a new phone because mine was already almost two years old. Then told me, despite what the Apple app said, the battery couldn't be replaced that day. I explained I only wanted the battery replaced since new phones come out in September. That employee disappeared, and a second person told me the battery wasn't in stock and would take three days to arrive -- plus another two hours for the actual repair. The Genius Bar feels like the Gaslighting Bar. I did my research and only wanted a replacement battery but they made me sit through a sales pitch. If they knew the battery I needed wasn't in stock why would they take the appointment? Apple loves to seem green, promoting repairability in theory, but in practice the process is designed to push customers toward buying new devices.

Idalia went out of her way to take care of me on Saturday - skipping her lunch and staying past…read moreher shift to make sure everything went smoothly with my new phone and transferring my account. Thank you for all of your help !!

I was waiting quite a while to be served. When it was my turn, Carlos insisted on calling on a…read morewoman behind me. She told me he saw her first. She insisted I was in front of her but he just insisted and did what he wanted. As it happens I came in despite recovering from a fractured knee. I didn't ask for special accommodations. I just wanted to go in turn and he was a total jerk. Even the woman insisted, but he insisted otherwise. That's what I call a...hole customer service.

I have been buying all my phones from sunny and randy since so many years. And i always get the…read morebest deals on repairs and purchases. I highly recommend go for it.

From the owner: We specialize in all cellphone repairs Iphone and samsung LCD fix. We also sell unlocked gsm/cdma…read morephones for outside USA. We also unlock iphones, samsung phones and all others. We fix tablet screens. We do retail/wholesale of all cellphones.

So happy this place is near me! After getting a bunch of quotes to fix the front and back glass on…read moremy phone [woops] this was by far the most reasonable. It's also very transparent pricing with the services listed on the website and when you walk in. I was getting my phone repaired to trade in for a newer model, and the gentleman working insisted on helping me pack it carefully so it would arrive in one piece. So nice! Definitely recommending this place to anyone in bk :)

I brought my iPhone 11 to the guys to replace the screen and back cover, they quickly gave me an…read moreestimate and did the repair in 2 hours. Thank you very much. Thank you, I will recommend it to my friends

Came here cause I had a issue with my work phone and James was able to answer all my questions. He…read morewas able to square away all of my issues in a timely manner. I would definitely come back to this store...

I called in looking for a prepaid hotspot because I wasn't able to get internet installed in my new…read moreapartment for another two weeks. I called four or five different places looking for a temporary solution but no one was able to help. I called this T Mobile and Stephany was so helpful. I went to the store a few minutes later and she provided me with the hotspot and guided me through their prepaid packages. Her and Levi showed me how to use the device and add more credit at a later time. I'm very thankful for their service on a very stressful day!