We have had Optimum for several years. There have been issues with the service but they are…read moreeventually worked out. It is the billing side that you need to be careful about. As usual at the end of the year there is a discussion about rates or changing carriers due to increases. It gets settled but seems to be needless aggravation every year. This time is different, After agreeing to a price for 2026 at the end of 2025, the company basically reneges and raises the rate in March. When I called, i was informed one of the line items had changed. If I wanted to have the lower rate, all I needed to do was downgrade my service. The suggestion to me was insulting.

What a horrible experience with optimum. Called to get transfer pins to switch our service. I was…read moreon the phone for more than tso hours trying to get the pins. After the first guy ran through all his deals and I rejected them he transfers me to whoever gets you the pins we suddenly lose cell service. those pos's cancelled our service before i even got the pins, Vindictive $hit! Then I call back on a landline (because they shut off our service) the one i spoke to assured me that our service was still active (yeah right, so why did our phones magically start saying not register on a network and emergency calls only). Then won't transfer me to get the pins until I give her a reason that we are transferring our service. By this time I'm getting super angry, I ask for a supervisor after two minutes she comes back and says two more minutes. After two more minute gets back on and tells me there is none available, I hang up, she calls back says one will get back to me with 24 hours. i hang up again she calls back and asks if I still want to escalate it. I said no, I just want my pin. She then tells me that I have to give her a reason or she can't transfer me. So we went round and round about that, Finally I said because your customer service sucks. She wants to know why. WHY!? ARE YOU KIDDING ME!? Then she won't transfer me without telling her the deal I'm getting. I told her that's really none of your business. Still won't transfer me. So I lied to her because as I said, none of your business. So I finally get to the magic man with the sought after pin numbers. He said the same, I have to give him a reason. I said, ARE YOU KIDDING ME!? Don't you people share information I've told no less than four people already. So he goes into salesman mode tries throwing all these deals at me. I told him after what I've been through with you people today you could make it free for life and I still wouldn't take it. Tries again, I said did you think I was kidding?. Says I have one last deals, you can say no and then I'll get you the pin. Told him I'll save us some time and say no now. And everyone I spoke with had an accent you could cut with a knife. Not being racist either, my wife is from the Philippines and has a heavy accent, tells me they out source their call centers.

I wanted to talk to a FIOS agent. They said that the wait period would be about one week. That's…read moreright I would have to wait on the phone for one week. They said that if I preferred, I could have them call me at a convenient time for them. So, I played their game, and set the call back for Wednesday from 5:00 to 6:00PM. Guess what, that's right they did not call backed. That makes FIOS G.D. liars. Pardon my French, If I said what I planned to say, my comments would have been deleted.

I am a new customer with Verizon Fios my coop had me locked in a decade with Optimum it was torture…read moreI dont what was worst, being married to my X or their service It sucked, over priced the internet was slow as molasses it would randomly just shut down, which with a college student son it was a HORROR I took action enrolled in Verizon its cheaper faster and the customer service is OUTSTANDING i had a small glitch the head executive Lauren looked into it kept me in the loop daily and also her assistant Nicole she's a sweetheart too resolved it swiftly and I can't thank them ladies enough keep up the wonderful work at Verizon you guys rock !!!! V,H Bklyn NY

Horrible wait time, but their customer service personnel tries their best. They have TODAY, one…read morewindow for non-payment issues, one window for Altice Mobile only, and one / two windows for payment only. Guess which line is the longest . They also have a security guard to divert people to the correct line. Despite long wait times, there is no " public " restroom. All their security cameras can verify this. Anyone that has been to this place can verify this. People getting rowdy as well, I guess that is why they need a security guard. ::edit:: this was a one star, but I bumped it up to three Literally after a minute of me posting the one star, two customer service representatives came out of no where to help the " non - payment issue " line. Their staff was helpful in addressing most issues that the people had. Listening to fellow customers and their horrible stories makes me think of the Optimum staff as psychiatrists. Granted this is customer service, no one will wait in line to speak to one if they did not have an issue.

Worst Internet provider ever. Your bill keeps changing. Within 12 month mine went up close to 400%…read more You'll find out that closing your account is actually more complicated than opening it. Stay away!

stop the DEI hiring. This store hasn't had any people in it since the first six months it was…read moreopen.. and I am not talking about skin color. I am talking about merit. When they first opened, most of the employees were Black. However, they were helpful, knowledgeable, patient, and professional . Overall, the employees used to be present. I don't understand how you could be in a sales position in a completely empty store; and two people walk in interested in with questions , but she was not interested in anything but getting back to her phone call . I know I am not overreacting because the guy who walked in before me said he wanted to purchase a phone line and keep his number. She gave him a price. He told her the price that he received on the phone..Her reply was exactly this "ok so get it that way then" . She had an annoyed, dismissive tone.. Also she was on the phone before he came in. Now she gets back on with the same person and starts talking smack about the young man who spoke broken English. Tells her friend the story like this guy who was just trying to find out info is a fool. She said "why didn't he get it on the phone then, okurrrr.. and then she went on to make fun of his accent. Now it's my turn and proved the other woman wrong that I spoke to for five seconds and she told me to call optimum and she went on a break.

I went at 4:55 on a Sunday, when it's supposed to close at 5, and the shutters were already down. I…read morewas just trying to return equipment, which should be really fast. It would be fine if they just weren't open on Sundays, or weren't open as late, but inaccurate hours are really annoying, especially when there aren't that many locations, and they're out of the way for a lot of people.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

My Samsung 65" frame tv wouldn't come on. After an hour on…read morethe phone with Samsung tech support, and little to show for it I called Smart TV repair. Fifteen minutes later Rashad had me back up and running. He's amazing!

My 6-year-old TV suddenly stopped turning on, and when I called Best Buy, they wanted $150 just to…read morediagnose the issue. Then Rashad came along like an angel. I reached out to him, and within two days he traveled all the way from NJ to NY and fixed my TV in just a few hours. He is professional, extremely knowledgeable, and trustworthy. I'm so grateful I found him, he saved us $2,000 and is now my go-to for any future repairs. Recommend 10000/10

this is a junk broadcast company operating somewhere from odessa ukraine. the equipment that they…read moreprovide is outdated. yet, they blame internet providers such a verizon, comcast, att. their equipment cannot work on wifi because the technology is 25 years old. they do that to keep the cost down absolutely ignoring signal quality and availability. basically, this is a crap

I got an email promotion. $27 a month service. Went online registered used a promo code from an…read moree-mail and saved $2 . Enjoying my Russian TV and 11 :30 pm I got a call from Kartina TV they woke up my little kids which were asleep. They wanted to let me know that $2 discount only works for a year prescription and they cancelled mine. KArtina tv sent me promo code to MY EMAIL and it worked . BTW i would not mine to pay $29 you offered me $2 off and then cancel it. WHAT A SCAM AND SERVICE!!!! i CANT BELIEVE IT CALLING ME AT NIGHT !!!! CROOKS STAY AWAY!!!!!!!!!!!!!!!!!!!!!

Dennis was very professional, knowledgeable and polite. My 3-year-old portable AC was acting up and…read morenot blowing out cold air anymore. He diagnosed the problem right away and assessed that it would cost more to fix than get a new one. Since I had the warranty, he called it in and he was so great at following up after the appointment to make sure I received the credit to go get a new AC. I would highly recommend Dennis and B&R for reliable, honest service.

The owner and his coworker went above and beyond to deliver and install a new air conditioner same…read moreday for my residence during a heatwave. I highly recommend B&R Electronics and AC.

I have Comcast and what else can you say about them? They have Now XFINITY which has the top shows…read morefrom all the major networks On Demand. It's fun to catch up and keep up with the latest episodes, only with XFINITY from Comcast. I sound like a friggin commercial here. But they do have a deal here tv and internet for like $69.99. I mean if you want cable and Comcast is your only cable provider, you kind of have no choice but to choose them. I have no complaints. For the most part they do have lightning fast internet. Rarely have problems with them. My dvr did break one time, and they showed up the next day. The guy was super nice, he even put booties on his muddy boots so he wouldnt mess up my white carpet haha. Thanks dude!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Unbelievably awful and unprofessional service, Not only we…read morecan't watch TV programs, but there is no one to contact. Website non-existent , no responses over the phone, emails bounce back. They continue to collect monthly fees. Don't get stuck with this company

Great service, I can watch a lot of Ukrainian channels on my pc and smartphone). Thank You…read moreUkrainian TV!