On a stifling hot humid summer's heat wave 2025 Monday afternoon I entered and there is only one…read more(1) sales associate who was servicing all customers. At first I stood waiting for my turn and then sat waiting for perpetually twenty (20) minutes. The associate somewhat satisfied all my request and needs, but I obtained the WRONG cable 4ft USB C to type C braided cable for $19.20! I required USB A to type C braided cable. I wasted $19.20 which was totally and utterly futile!! I required a cable to upload photos and data to my USB-C devices. I do not know if AT&T accept returns. I find my experience bad at nearly every AT&T location to be in egregious error. Some of my other needs to remove unnecessary charges/fees to reduce my monthly bill were indeed remove as requested by this associate. This location is somewhat of a trek at the peripheral reach of Howard Beach, Queens, but accessible by MTA NYC Transit buses Q53 SBS, Q52 SBS, Q41, Q21 and QM15 at Cross Bay Boulevard.

I switched to AT&T and it has been an absolute disaster…read more I signed up under the First Responder program as a nurse working in a Level 1 trauma center, expecting professionalism and honesty. Instead, I've dealt with poor communication, lack of accountability, and a major financial issue that still has not been resolved. My husband and I were promised a switcher promotion after trading in our phones. We paid over $1,000 out of pocket to pay off our previous carrier, with the understanding that AT&T would reimburse us. That reimbursement was never processed because the store manager failed to submit the claim. Now I am being told there is no record of it, and because there is a submission deadline, I am at risk of losing that money entirely due to THEIR mistake. To be clear: AT&T currently owes me over $1,000, and no one has taken responsibility. I have gone back to the store multiple times and have been given the runaround. I've been told to call different departments, and the manager claims he is "working on it," yet weeks later there is still no resolution. I have tried to be patient and gave this situation over five months to be resolved, and I have still received nothing. At this point, I have no choice but to start making this issue public and leaving reviews everywhere I can. As a night shift nurse, it is extremely difficult for me to keep going into the store during their limited hours. I should not have to repeatedly chase down an issue that was caused by their staff. This is completely unacceptable. I upheld my end of the agreement and paid off my previous carrier -- AT&T needs to uphold theirs. This needs to be resolved immediately. If this is not handled promptly, I will be forced to take further action.

Great experience at the Verizon store in Windsor Terrace today when I went to get a new phone. I…read moredidn't realize it was a smaller store and, of course on a Saturday morning, a lot of customers were popping in, but the gentleman working there handled the stream of queuing customers quickly and efficiently. He was a great sales rep who listened to each customer's needs and made cost-saving recommendations, and he was able to expertly multi-task to simultaneously help customers buy new phones while transferring phone data for prior customers. It could have been an awful experience, but it was great and impressive. Thanks so much! This is my go-to Verizon branch moving forward.

Today I patiently waited in the small neighborhood storefront in Windsor Terrace while the customer…read morerepresentative helped set up a phone for father & son. After completion, a man (who entered after me) jumped in front to talk to the rep. I was disgusted by his nerve and the fact that the rep didn't stop him in his tracks to say that I was next. Terrible customer service!

I went to this T-Mobile store on 3 separate occasions, once to find out information about plans,…read morethe second time to port over 2 lines, and a third time to port over another 2 lines. Each time I stopped by the staff members were really attentive when dealing with me and were really friendly. The staff looked like they enjoyed what they did so it made the experience amazing. Porting my lines over were quick and painless. Processing my ETF fees were also quick and painless, but the paperwork that the staff needs to fill out is a bit much for a who touts paperless for their customers. However, while the process was painless, getting to a staff member might take a while. When I visited the store, there were usually a lot of people in line or being helped. The store usually had 4-5 people in there, but there wasn't enough staff to handle all the people at the store. I think that's due in part to the popularity of T-Mobile these days so if you do decide stop by the store I recommend visiting it early. Also I wanted to mention that I dealt with Diana and Vinny who took great care of my family and I and I don't normally write reviews on Yelp, but their fantastic customer service compelled me to write this review. If you go to the store, know that these two staff members will take care of you! Overall, this has been a really positive experience!

Can't believe how people are attracted to a fancy store front and displays. This has always been…read morethe popular T-Mobile store in the neighborhood. The next closest branch is only 4 blocks away on 67th Street; which was used to be a Sprint store. The 63rd Street branch is my favorite T-Mobile store and it was there that I got my free beach towel reward in less than a minute. Curious, I decided to checked in to see how the T- Mobile Tuesday rewards was going at this 67th St branch. I could not believe that there was a line half way down the block waiting for their beach towel. The store just opened 35 minutes ago. The beach towel is one of the more popular type of rewards but to wait in the sun on a hot day? There was even a tent set up to distribute the towels. People should think smart and go to the less popular branches instead of waiting in line for their rewards.

We are finishing up week #1 of the one-month trial and so far the speed tests have been good (i.e…read more around 800 megabytes per second for download). Our time with Honest has been good so far. The highlights: Andre did the install and I've not met many ISP techs in my life but we could tell right away he knows his craft inside out and enjoys it. We spoke to Rachel later to iron our some contract/money issues and that went very smoothly as well. It also helps that when you dial the number, you don't get that [expletive] "Hi! Thank you for calling [name of (expletive) company here]. Please listen carefully as our menu options have recently changed (no they have not). Also we are experiencing higher than average call volume, which is our way of saying that we don't know the concept of "average." You get a ACTUAL PERSON (or at least a very convincing artificial intelligence), thank heck. Lastly: the night of 1/6, our speed tanked. I texted the customer support # and within minutes got an answer, and shortly thereafter our down/up speeds were back to normal. All in all, so far so good.... my Cherophobia keeps insisting that /something/ will go tits up but so far it's been solid!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

had my white iPhone 4S screen and back panel changed with no nonsense while I watched, and it took…read moreless than a half hour!!! a great job at a fair price: $80.00 for the screen + $20.00 for the back = $100.00

I purchased a dishwasher and we're very pleased. They're kind understanding, professional. I would…read morerecommend this place to my friends and family. Very grateful to have dealt with wonderful people helpful and they're nearby my house. Thank You for your service!