I am a convert from Sprint to T-Mobile. I settled with Sprint for many years. After hearing about T-Mobile, I loved the promotions and the messages I have been overhearing about them. I am very excited to join the T-mobile family. However, this location is very misleading and would say anything for a sale. I am in the business of customer service and you would honor what you say to keeep your customer satisfied. According to T-Mobile advertising's, "They remove barriers and do good by their customers and ranked number 1 in customer satisfaction". I traded my paid off IPhone 7plus and got the full value T mobile offers which is $390. The rep there explained to me that $109 dollars will come out of the available credit onto the activation fees and taxes on my new phone. The remainder will get credited to my bill. This confused me as I got thrilled in excitement and asked the rep, Joseph. How does this get credited? He replied to me you won't be paying a bill until your credit is finished. $281 dollars remained, so WE both did the math. $281 into $105, my bill amount, which equated to 2.5. I asked Joseph when will I be paying for my bill. He confidently replied March. I then asked him a few more times before making my exit. He ensured that I was 100% not responsible for both January and February bill because of my credit. I received my bill statement and seen a balance. This troubled me. After revisiting the store and following up with Joseph, he conveyed to me that my credit is now spread amongst 24 months and not given as a full lump sum. I asked him why did you tell me other wise. He said that he did it for another customer previously and they got the full lump sum. On Top of the misleading and deceptive initial conversation, there was no credit on my account. If I did not follow up with first fib. I would of never gotten my credit.
In the past T-Mobile was known for its hidden fees, which as been corrected. However, it transfigured itself from hidden fees to hidden messages.
T-Mobile thank you for being my service provider. Nonetheless, I would never recommend this location to any persons, because I would not want them to be a victim of fictitious information. read more
