This is a service I have suffered through for years because of the pricing I got for life. Now that I am moving and trying to disconnect, they will only disconnect as of TODAY, not the day that I move, or the end date of the cycle. So, on the day that I have 5 people here to move my home, I have to get on the phone and talk to these people all over again to get them to disconnect the service. They are annoying and I'm so glad to be rid of them soon. read more

It's pretty difficult to rock a one star average rating on Yelp after 2,200 reviews... you would think a few insider shills and PR flaks would at least add an extra star. No such luck for Optimum/Cablevision who were horrible when I was forced to be a customer in Bergen County, NJ. Imperious pricing and non-existent customer service finally did them in as they are about to file bankruptcy after accumulating $26B in debt buying up competitors to keep their pricing among the highest in the nation... when, the system was actually working and not a digital glitch festival. Thank God for streaming and the happiest of all realities -- being a former Optimum customer. No stars. read more

My Experience with Optimum: Poor Installation, Unreliable Service, Billing Issues, and Disappointing Customer Service My experience with Optimum began on October 29, 2023, the day after we moved into our home. Unfortunately, the problems started with the installation and continued throughout my time as a customer. Installation and Internet Reliability During the initial installation, the technician drilled holes into my upstairs deck banister to run the wiring, left the wiring exposed and hanging, and drilled a hole through my wall in an inconvenient location. The workmanship was disappointing from the very beginning. Shortly after returning to work from home, my internet connection repeatedly dropped. I contacted Optimum and requested a technician. When technicians came out to investigate, they discovered that the original installer had left a kink in the wire, which was causing my connection issues. They corrected the problem and confirmed that my existing modem was working properly. I rely heavily on my internet connection. I work from home, and because cellular reception in my area is poor, I depend on Wi-Fi for connectivity, including calls and other connected devices throughout my home. My alarm system, cameras, television, and other devices depend on a reliable connection. This isn't simply about wanting faster internet. Reliable connectivity is essential in my household. Billing Issues and Unexpected Expenses I initially paid $80 per month for 1-gig internet service. When my promotional discount expired, my bill increased by $20. I contacted Optimum to ask whether anything could be done to accommodate me. I explained my concerns and that I had already experienced service issues. I was essentially told there was nothing they could do. After completing a negative customer survey, I received a follow-up call asking about my experience. When I explained that restoring the $20 credit would help, I was again told that nothing could be done. I genuinely questioned the purpose of that call. If a company contacts a dissatisfied customer to understand how it can improve the experience, shouldn't there at least be an effort to address the concern? Eventually, I upgraded to 2-gig service because I needed better performance for work. My monthly bill increased to approximately $141.75. I was told a technician would come out to replace my router and ensure everything was working. However, when the technician arrived, I learned that the router provided was only a 1-gig router. I was told I needed to purchase a separate router to take advantage of the 2-gig service. This requirement had not been properly communicated to me beforehand. I ended up spending approximately $250 out of pocket for a compatible router. I also purchased another router to use as a mesh extender for approximately $150 because my backyard cameras were struggling to connect and remain connected. That's approximately $400 in additional equipment expenses. To be fair, once I purchased and configured my own equipment, my internet performance improved tremendously. My connection was lightning fast, and that experience made the situation even more frustrating. I had paid for an upgrade, yet had to spend additional money and figure out the equipment situation myself. I also experienced a service outage that lasted approximately a day. I was offered a $20 credit, but that credit was never applied to my account. Customer Service and My Decision to Leave From the very beginning of my relationship with Optimum, I made it clear that I would discontinue my service as soon as Verizon became available in my neighborhood. I repeatedly communicated this to representatives. It was never a secret, nor was my decision an impulsive one. On October 7, 2026, I contacted Optimum to arrange cancellation. I explained that I needed my service to remain active through October 28. I was subsequently told that cancellation could be scheduled for November 7, and I agreed to that arrangement because I still needed internet service for work. During this cancellation process, representative Omar kept me on silent hold for extended periods while processing my request. I was then transferred to Frankie to finalize the cancellation. Unfortunately, Frankie was sarcastic and condescending, spoke over me, and appeared unwilling to acknowledge the cancellation date that Omar had just discussed with me. I had to explain that I was still a customer and deserved to be treated respectfully, regardless of my decision to cancel. On a subsequent call, I spoke with Mustafa and requested a supervisor. I explained that I wanted my service terminated immediately because I was no longer using Optimum, and I requested that my bill be prorated. Mustafa repeatedly interrupted me, spoke in a condescending and sarcastic manner, and made it difficult to communicate my concerns. read more

Is there a 0.25 star option available? I haven't left a Yelp review in years but this is the first google search that allowed me to leave one. Burn this company to the ground. Absolute horrible service where I resided where every other month it was down for an entire weekend. Try to cancel as part of move and not knowing where I was off to next and they offered me a "no strings attached" deal where they screwed me on my next bill by actually upcharging me instead of honoring the deal they sent email confirmation for. Then you try to cancel and it's the most relentless choreographed retention process I've ever gone thru for anything. Used car salesman would turn their nose at this practice. They delay the cancellation talk and try to pepper in as many different ways for you to say no to them as possible! No means No Ben. I wouldn't wish this company to my worst enemy. read more

-10 stars. Was a customer for YEARS. Internet out for a week. Hours spent every day trying to get help. Support "scheduled" a tech when no tech was ever scheduled. That support person tried to delete the conversation, but I had screenshots which corporate appreciated. No credit for no service. Took two hours to cancel and had to listen to their pleading to not. "But this time we will send a technician." So you really weren't going to send one in the first place? Beware. Better options now. read more

recently upgraded my Optimum internet service expecting an improvement, but ever since the upgrade, my connection has been completely unreliable. My streaming constantly freezes up, and basic daily use has become an exercise in frustration. ​I've called customer support multiple times. They sent out two technicians, neither of whom were able to diagnose or fix the underlying issue. When I called back to schedule another follow-up visit, Optimum repeatedly delayed or straight-up canceled my appointments with no warning. ​I am completely exhausted by the endless cycle of calling in, waiting on hold, and getting nowhere. They have utterly failed to resolve my issue, and trying to get straight answers or cancel service is like pulling teeth. If you are considering an upgrade or new service with Optimum, save yourself the headache and look elsewhere. read more

NEVER HIRE THIS COMPANY! Had them install 15 phones At Our Business. Phones brook daily and service was so poor you couldn't hear clients on the other end. When I returned the equipment and was charged THOUSANDS of dollars in crazy fees. Some Being $960 Hosted voice pls $205 Called partial $655 In what is called Addition Fee, with many other charges. I am not opposed to outsourced customer service, BUT- WOW That was even more painful. Tommy Flowers read more

My mom is 99 years old and enjoys her TV. Her prices were increasing and she is on a fix income. So we decided to decrease the package to save money-what a mistake they took away her favorite programs. I was told that if I went pack to the package that it would increase by 20 dollars. A day later I call to go back to the old package and now it is 141.99 increase. So her bill would be over 369.00. They send me to the retention center now. What a joke. They don't listen and they seem to be like robots reading off a card. I am hoping I get what I wanted for my mom- let's hope. If I could get rid of cable for my mom, I would. I did for myself. I would not recommend them and I would rate them a zero. Cancel cable if you can. The employees are skilled in the job they are doing. They should have packages for our seniors and veterans. Good luck in helping your parents that are elderly. read more

This company is horrible! Constantly raising prices, constant outages, constant billing problems, constant customer service reps that do nothing but keep you on the phone. I called to find out why my bill went up $22 and their suggestion was to add their mobile service to save money! Very unreliable. If you can avoid using this carrier it will save you a lot of time and frustration. read more

My service went out on a Thursday night. Friday I called support and spent 1.5 hours on the phone with no resolution. Saturday I called tech support and was on the phone for 2 hours with no resolution, and it was like pulling teeth to get a technician scheduled to come out on sunday. The technician spent 2 hours working on it and could not fix it. He said he would be back monday, and optimum would call me in 20 min to schedule that. In 20 minutes optimum called and said i needed to reschedule, and the technician was not available monday, and no one could come back until the following monday. That's 11 days with no TV or internet ! I scheduled the appointment, and then went to the verizon store. Came home with a new modem and was back online in 30 minutes. Good riddance to optimum. I hear you are having financial difficulties and will soon be bankrupt. The sooner the better ! read more

Service is on reliable. Customer service is horrible and they don't have regular updates on problems.

Paying for less Bronx: First, Optimum cable no longer aired Spectrum NYI News last year. Then their NBA contract expired. Now Optimum's MIB contract is also not avail-able. So in essence, subscribers have less and less. I'm wondering what will be taken away next. I don't think Verizon is available in my neighborhood. Maybe Spec-trum. read more

Optimum Cable/Cablevision - Television Service Providers Near Me

I have not been able to get any service from Optimum for more than a month in Long Island. They have sent technicians 4 times but they were not able to do anything. I have tried to cancel my service but they are now charging me outrageous amounts for no service whatsoever. I have been on the phone with them for a total of many hours for many days trying to resolve but they cannot fix anything and they keep increasing the amount that I owe them. All I want is to cancel at this point but even that is impossible to do. I demanded that they cancel my service but will not allow me to do it. In Eastern Long Island Optimum is a monopoly. They simply do not care about their customers. There is only 1 other option and that is satellite internet. read more

I had a very disappointing experience with Optimum customer service while trying to disconnect my internet service due to an out-of-state move. My billing cycle runs from the 21st of the month, and I requested that my service be disconnected on July 24. I was initially told that I would still be charged for the entire billing cycle, even though I would no longer have service. When I questioned this and explained my understanding of New Jersey's consumer protections, the representatives continued to refuse. Only after I informed them that I was prepared to file a complaint with the New Jersey Board of Public Utilities did they suddenly agree to disconnect my service on my requested date. Customers should not have to threaten regulatory action just to receive fair treatment. I hope Optimum improves its customer service training and handles service cancellations more transparently and consistently. read more

Terrible customer service. They deserve less than one star. It is almost impossible to cancel/terminate your service. Even if you return all cable TV equipment the cancellation process goes on for hours. The reliability of this cable TV provider has been quite poor for the last several months. I am in full agreement with thew last 4 reviewers. read more

I would avoid them. In my experience, they will say they removed a package to help you save money, but it continues to show up on your bill. When you question it, they tell you that you still have to pay until the package is officially removed. My bill kept increasing with little to no explanation. Instead of addressing the issue, I was simply told that I had to pay the higher amount. They also kept pushing their cell phone service. I can't comment on their mobile service because I haven't used it, but based on my experience with their TV and internet service, I would avoid them like the plague. read more

Optimum is awful. Bad customer service. I i had four outages this summer. They said i would get credit for them. So far only received credit for one day. Nothing good about them. If they did not have a monopoly in my area, they would have no customers. read more

If I could leave a negative 10 star I would. SUCKS SUCKS SUCKS. Optimum SUCKs. The customer service actually called me an asshole. They have horrible service. Horrible customer service DONT USE THEM. How are they still in business. read more

I called Optimum NJ on 10/19/2026 at 9:20 am to report an error on my bill. I was immediately connected to the Billing Department- No waiting! I was billed for three (3) cable boxes when I only have two (2). I had a problem with no cable services due to a faulty cable box. After three calls to the Service Department, resulting in exchanging three (3) cable boxes, the charge for the last cable box that was returned was not removed from my account. The Customer Service Representative named Jahlene was both friendly and efficient in handling this issue, and the charges will be removed from my account on the next billing cycle. Although our recent experience with the cable box not working was extremely frustrating, the experience with Jahlene in Customer Service was a pleasure. read more

Optimum. Service designed by safety cones & protective vest. Quality repairing on top wires Value of service Top of the line ‍ read more

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Do not let these companies mess with you when you call with a tv problem. They are capable of fixing far more than they say without a visit to their stores or a visit to your home, since they probably caused the problem in the first place. Their reason? -marketing, promotion, and sales. Value? They waste YOUR time. They wasted almost an hour of my YOM KIPPUR holiday today. read more

The tv service quality is fine, but the customer service representatives are the absolute worst. You talk to one and think you actually agree on a monthly cost and then whatever was discussed is tossed out the widow.They never seem to be able to send an email confirming what was discussed, and trying to talk to a supervisor, of my the elusive supervisor, good luck with that! I finally got so sick of the crab the customer service people keep dishing out that I finally cut the cord. It was their horrible customer service that was the straw that broke the camel's back for me. read more

If I could give 0 stars I would - I am in with my 4th person - now with the retention department 57 min on the phone - no closer to a solution! HORRIBLE read more

I was on the phone for over half an hour trying to cancel my Optimum internet service because I got a much better deal bundling my AT&T mobile and internet. I was passed through three reps and had to finally hang up because I had an appointment to get to. The last rep would not hurry up the call even though I told her repeatedly I couldn't stay on the phone. She argued that I had to listen to her speech about why I should stay with them. It was unbelievable. I still don't know if my account has been cancelled and will have to call back when I have half a day to kill. read more

Incredibly Poor Customer Service We bought an empty lot in Vernon NJ. It has an Optimum Cablevision in-ground service pedestal and optical cable buried on it that used to service a neighbor. We've tried for many months to have the in-ground equipment pedestal removed. We've literally spent hours on the phone trying to get Optimum to come and remove the pedestal. Yesterday, when we called, we got shuffled between seven representatives in Retention, Sales, West Technical Service, Billing and probably one or two other departments. We finally got connected to their East Technical Service department, which is the region they say our empty lot is in. They said they would schedule a technician to remove it and call us back to confirm. They never called us back. The confirmation call never came. This process of going through more than an hour of call transfers and promises to schedule a tech visit and call back to confirm it happened another time too. No technician has ever come to remove the in-ground equipment pedestal. Optimum is literally the worst company I've ever had to deal with. And all we're trying to do is to get them to remove *their* in-ground equipment from *our* property, where we have no Optimum account and never did. --- Update September 6, 2026: On Trustpilot I posted this same review. Optimum seemingly responded to my 1-star review there with a request that I describe what I need in an email to the address they provided (BrandReviews at Optimum dot com). I did that. (I say "seemingly" because there's no way to identify that the respondent "BrandReviews" is really a customer service representative at Optimum. They provided only a generic Optimum email address - no personal name, no personal email address, no direct phone number.) I've had no response as of yet. I'll post if and when Optimum actually responds, and describe how they respond. --- There's no way to reach any specific customer service representative directly. They hand you off from one representative to another, and one says that a supervisor will contact you or fix the problem, but they refuse to give you direct contact information, so you can't name the people you spoke to, or contact them if they decide to ignore you. And they do ignore you. This is true even after multiple calls, more than 90 minutes on each call, and being handed off to more than five, six or seven representatives in three or more departments on each call. No one there takes responsibility. No one can be contacted again. Seemingly, no one there cares to make things right. It's truly as bad as I say. --- Here's what I wrote to BrandReviews: [Start] After my one star review on Trustpilot, you asked what you can do for me. Literally for months we've been trying to get Optimum to remove an in-ground equipment pedestal on our empty lot property at [address removed]. There is no Optimum account associated with that address. If you want to do something for me you'll arrange to have a technician crew come and remove that in-ground equipment pedestal. It sits to the right of the [name of electric supply company] transformer at the right side of the property, around 10 or 20 feet from the street. I won't be holding my breath. [End] read more

I had optimum installed last year. The other day I got home and saw that a wire ion the side of my house had been severed. Followed the wire and found it was internet/ cable. It was easy because the installation was so bad the wires are just dangling off the house and in some parts lying on the ground. I called them immediately Sunday. And was told that 1) it's dangerous 2) my kids shouldn't be near it etc... and that the earliest appt was in five days In other words everyone I spoke to noted the dangers, were aware of the presence of children and did absolutely nothing to rectify it. I finally argued long enough to get some one to come in 2 days. I was told 11- 2 and my wife 2-5. So who knows when (or if) someone's coming at all. It took 6 hours on the phone to have someone come. And everyone of the people I had the displeasure of speaking with tried to sell me products. I learned a few basic points: - Optimum is terrible. Service, customer service. Safety you name it - optimum couldn't possibly haves cared less about the safety of my family or self. There is no one you can email to forge a complaint. No one is held responsible for anything. It's a gross company. I feel sick I even have to give 1 star. They don't deserve it read more

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I found customer service for optimum to be misleading and untruthful. Last week spoke with the retention department from um regarding lowering my bill. They promised to lower my bill and keep the same channels as I currently have. A few days later I lost half my channels. I contacted the retention department and they informed me in order to lower the bill they had to eliminate the channels. I informed customer service that's not what I was promised. The retention department said there's nothing that they can do. I would not recommend optimum for any service at all as they are misleading and untruthful. read more

Returned a cable box and never received credit for it. When. We realized some time latrt that we're paying for an extra cable box, we got the run around. Finally received a 28 dollar credit! Are you kidding me??? Check your bill each month for accuracy then be prepared to wait on hold for 2 hours to speak to a representative. Optimum is not for folks that rely on good customer service or fair pricing and billing practices. If you want to cancel your membership, good luck with that! They make it nearly impossible to cancel. Consumer beware! read more

Internet goes out for many hours on a frequent basis. Bill went from $40 to $75 in 1 year. Canceled tv because price was frequently raised. Tried many times to talk to someone about problems without success. They have an F with Better Business. Do not use this business!!!!!!! read more

Well optimum did it again the schedule an appointment from 11-2 no one showed up. This is the third time they have done this. Plus no service for 3 days read more

worst service leading to the worst customer service one of the customer service representatives named yasmin kept calling me and harrassing me like a stalker high priced and trash service read more

Horrible customer service. You will be on the phone for ever. Zero help. Inefficient and can not solve any issue.

I just about had it with Optimum services. I've been a customer with OPTIMUM for close to 10 years now in the last six months, the challenges in the services that I have been receiving has been horrible. It started out with pixelation it continue on to getting a blank screen with three dots. I have continuously called Optimum every time this problem arises and all I get is the troubleshooting which only puts a bandage on the problem. So every time I incurred the same problem, I do exactly what they've done when they get me on the phone. They troubleshoot on their side then they troubleshoot on my side. None of it has helped the situation they have sent out Technician on numerous occasion they've swapped my devices. They removed the router to be in the same room as where the TV and the cable is it worked for about a week or so the problem keeps coming back. Every time I call, I have to go through the whole thing all over again. I'm a loyal customer. I pay my bills on time. I'm on auto pay I'm never late with my payments. All this Started six months ago. It's getting to the point where I am gonna do my homework and look for other providers like Verizon T-Mobile or anybody else that can provide me the services that I'm paying for that Optimum is not doing. Today has been the worst day. I'm watching a movie and my TV goes blank with the three dots and a black background when I switched the channels all the other channels are doing the same thing I reboot that doesn't help. I call OPTIMUM. The guy that I spoke with couldn't help me. All he did was SCHEDULED another technician to come down and see if the problem is coming from elsewhere, but at the same time I asked for some kind of credit for all the interruptions and the bad services that I've been receiving and when I was transferred to billing, they said that they couldn't give me a credit I'm very disappointed. I will continue trying to see which PROVIDER would do better off other than OPTIMUM because they're not helping me. They're not doing anything for me at this point. read more

Absolutely horrible company. They outsource their customer service overseas and the people who work for them there never follow through on what they promise they will do. They keep you on the line for way too long with ridiculous dialogue and then tell you they have done as you requested until you get your bill and see they have done NOTHING. Scammers and BS read more

This is by far the worst company in terms of competency I have ever had the misfortune of working with. My service was accidentally turned off on the wrong day, and they could not return the service, even after hours of being on the phone with them. They connect you with various departments and nobody can connect a service. You have to repeat things numerous times to them and they cannot provide answers. When they sent someone to the house, they were 30min late. This is for basic cable service. It's not surprising how many people have cut the chord. Completely incompetent and unprofessional. I would rate a zero if possible. read more

Don't waste your money on optimum spend and get a company capable of handling a simple thing. They transfer you and transfer you and no one knows what they're doing. Completely horrible experience, absolutely unacceptable. I'm in a service business I'd be fired if this is the job i Did read more

Horrible customer service and concern. Requesting more than 24 hours to correct a service outage. Certainly not the quality phone, cable or internet service implied in their extensive advertising campaigns. read more

This service is basically a scam. They don't let you cancel service online and when you try to call they transfer you over and over again demanding to know why you want to cancel. This company should be permanently shut down. read more

33 yrs with the worst internet service provider because there's no other choice. My cable has been more out than on last 2+mos. Customer service sounds caring tho hard to Understand when from another country. The owners of Optimum don't give a bleep about its customers because they are our only option. Disgraceful. Worst company ever. Shame on you. Ready to go to the local red station and they give u a $15 credit off a $330 bill. read more

One star to their offshore customer service. You can't get someone in America unless you go in person. Its extremely annoying to speak to these people who ask you so many questions do all this talking when you have a basic issue they cant even resolve but then will transfer and transfer because their specific department doesn't deal with that. Finding out how to return my modem/router and scheduling to disconnect my service was an issue because I could not log in to my account. Logging into my account was another issue. I decided to give up and just cancel the same day I return the modem/router in person. Saved me the headache. read more