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    Optimum - Nostrand

    1.0 (1 review)
    Open 10:00 am - 8:00 pm

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    6 months ago

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    Altice U.

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    Ask the Community - Optimum - Nostrand

    Optimum

    Optimum

    (55 reviews)

    Flatlands, East Flatbush

    Horrible wait time, but their customer service personnel tries their best. They have TODAY, one…read morewindow for non-payment issues, one window for Altice Mobile only, and one / two windows for payment only. Guess which line is the longest . They also have a security guard to divert people to the correct line. Despite long wait times, there is no " public " restroom. All their security cameras can verify this. Anyone that has been to this place can verify this. People getting rowdy as well, I guess that is why they need a security guard. ::edit:: this was a one star, but I bumped it up to three Literally after a minute of me posting the one star, two customer service representatives came out of no where to help the " non - payment issue " line. Their staff was helpful in addressing most issues that the people had. Listening to fellow customers and their horrible stories makes me think of the Optimum staff as psychiatrists. Granted this is customer service, no one will wait in line to speak to one if they did not have an issue.

    My experience with optimum- using internet has become challenging after disided to switch off…read moreservice. 2 month coming from phone call to office and back. Luckily switched off. Why switched off, after understanding that provider and people who served this internet coming from the city I have came and understanding that some of them belongs some not pleasure religious organisation , I decided do not use their connection any more. The after finishing all switching of , I was glad to receive the conformation about 0 balance. But happiness have continued not so long , until collectors start avoiding RICO low, become following me with other charge. Calling offices always finishing that you have 0 balance, but papers show that I need pay more and more. More than aware that this is tha same collectors who is comming from Kiev and Vinnytsia with name of Sunrise Credit Services, ASA international.Ms. Luara Salas. Be ones this name I have met yet in NYC when the first time coming city. So New York congratulations , You start to be corrupted and criminal Ukraine Sovet Union Repablic.

    Astound | Long Island City

    Astound | Long Island City

    (113 reviews)

    Woodside

    Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

    As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

    Bway - Bway Wireless 100M in Soho

    Bway

    (10 reviews)

    SoHo

    Was considering signing up with them but....I'm not so sure they are truly a 'local' NYC-based…read morecompany. When I called to sign up (THREE times now, but still no call back) it was as if I was connected to some 'answering' service in a backroom in the Midwest somewhere. (I don't know many local companies with answering services besides doctor's offices or plumbers or something.) Also, the woman seemed to have an accent (NOT New York). She also seemed to not know NYC neighborhoods...when I gave her my Astoria address she was like 'ok, so that's in Astoria, New York, 11105'? The way she said it, it was as if she'd never heard of Astoria. I then said to her 'is this an NYC-based company?' She seemed to hesitate. I told her I was under the impression it was. She then said 'oh yes'. I said 'and where are you located?' She said 'I'm at the head office....Broad Street...I mean...Broadway'. Hmmm.... Another time I called and was told that 'Josh' (apparently the only person at this 'office' who can set up a new account)...that Josh was 'on vacation' apparently abroad...that he was 'asleep right now'...but that they'd send him another message to call me. Also interesting is that of the FEW reviews they have on Yelp, one reviewer has only written ONE (stellar) review ...naturally for Bway.net....and the other reviewer has only written TWO reviews. Hmmm

    Bway is simply everything good left in this world. A human touch to the service with actual…read moreinteraction with people you can get to know. The barren cold alternative I tried was the big corp internet provider in NYC. Bway offers amazing reliable and fast service. An internet you can rely on. While all these perks come at a higher tag, there is an astounding amount of frustration you are saving yourself from. Trust me. Every little interaction with the big corp internet providers in town will leave you feeling frustrated, empty and violated. Bway is worth every penny. In addition, they offer a static IP as a standard. You always have a dedicated reliable line. That opens up a multitude of potential.

    Abstract Enterprise Security Systems - Intercom Installation Rosedale queens NY ring has nothing on this product

    Abstract Enterprise Security Systems

    (39 reviews)

    East Flatbush

    I called Anwar for a quote. He provided me with a colorful flayer with four choices of different…read moresecurity camera systems and warranties. He gave me the quote that I modified, and then I requested to write down the conditions of the four years warranties. He wrote on it just four years under normal condition, and he got very upset when I requested to describe the condition clearly on the contract to avoid future disagreements. I am glad I did not signed his contract under his own conditions without( me) the buyer opinion.

    This review is intended to not deter business, harm in any way shape or form, but is intended to be…read moreinformational according to the actual facts that have occured in my dealings with Abstract Enterprise Security Systems. January 13, 2023 Anwar Timothy from Abstract Enterprises Security Systems came out to provide a quote. He was pleasant to deal with, was very educational and seemed to know his stuff. January 19, 2023 I followed up on my quote and he had yet to put it together. Anwar pledged to get the quote to me on January 19, 2023. January 24, 2023 He had yet to provide me the quote and in fact stated that he wanted my contractor services instead of providing me the requested quote. January 25, 2023 I provided him the recap of all services required which he should have already had when he came out the first time to build the quote, and to date he has yet to reach out to me with the quote. Reached out February 10, 2023 to follow up on the quote and he told me that he was "talking with his wife" and never called back. This morning February 11, 2023 I followed up with him around 11:30 AM and he berated me scolding me telling me to "stop calling him that he would reach out when he needs my services". Meanwhile he never gave me a chance to even say "hey dude where is my quote" because he always puts me on hold or hangs up. Would I recommend him? No! Why not? He has a failure to execute and lacks fidelity. He does not stick to what he says he will do, and appears to have temperamental inadequacies and lacks professionalism. I am just glad perhaps he did not provide me a quote and that I rendered him funds for a job perhaps that he may not have started, and if started, then not completed, and if completed, not completed well.

    Optimum - Nostrand - televisionserviceproviders - Updated May 2026

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