When visiting this location, please know you're visiting an authorized retailer. They are very…read moredifferent from AT&T corporate - I was having issues with my connectivity (issues not done by my own doing) and I called 611. My AT&T representative over the phone said "you need a new SIM card" - I go to the nearest location near me (this one). The store rep tells me - it's $5.44 for a SIM card. Authorized retailers want to be like corporate so bad, then you should be uniformed. Why am I being charged $5 for a SIM card when it's suppose to be free?

Destiny R. and company (other employees) don't know how to do their job. My family comes in trying…read moreto see our options for upgrading phones. We decided to upgrade two phones. One phone is there with us in store the other, is not. She decided she didn't feel like taking her time during the order and ended up activating one of the new phones when my family member was not there (out of town on business) to transfer anything leaving her with no working phone. When this happens Destiny catches an attitude and proceeds to tell us to depart from the store with no explanation. No one was rude nor disrespectful to her or her coworkers during the entire time of the store visit but you can tell these hourly employees were pressed for their time to clock out. .....customer service 0/10. Patience 0/10. Product knowledge 0/10. Oh and they never even tried to bringing up any type of protection plans on the phones. So idk what job they paid to do but they might as well be walking statues. Coming from a person in this same industry. DO BETTER.

The tech who attended to me at The Fix was Buket (pronounced bouquet) yes my arse called the lady…read moreBUCKET *I'm embarrassed* Five solid stars and the following interaction is why I think she, they are deserving of a top rating. My phone needed a facelift and Ms. Buket quoted my $15.00 for material (I didn't realize at the time her service fee was included in that quote). I was shocked as I thought it extremely reasonable and would have tipped her as well. She did her magic in under two minutes and presto, my phone looked brand new. However, when she attempted to recase it my new protective shield kept bubbling. She informed me it was because of the type of case I had. Shxt, I've been walking around with a tight arse case damaging my phone all this time! Yikes! Anyway it wasn't her fault and as I attempted to pay her 20 bucks she said to me "no just give me $5.00 because this didn't fit well." **mouth open**. I mean 15 bucks wasn't bad to start with, in fact I felt like I was ripping her off but now she only wants to charge me for her material when the shield not fitting my phone was my mistake wow! I was happy to still tip her. Integrity from a business goes a looooooong way with me. My Yelp pals know I've been slipping with writing my reviews but this one I had to pen asap because I didn't want it to get lost in my review vault. Great customer service deserves to be shared as sadly, it's no longer the rule but the exception. For future phone issues **knocks on wood** The Fix definitely has my business. Give them a try. Thanks Ms. Buket! The End.

Yeah I wouldn't recommend anyone this place, not only me but my coworkers also had a very bad…read moreexperience here. I recommend going to the downstairs kiosks or straight to the Provider's store if you need something more than a screen protection. I came in with problem and left with another which costed me more and taught me a valuable lesson. Not only I was very upset since i realized the error days later, i came in to explain the situation, I was given a washy lame excuse, they didn't want to even accept to their mistake and cursed me out using Vulgar speech! This is how you all treat your customers especially first timers? Good thing the manager is a nice person to even out the crappy disrespectful customer service. Next thing you know, The provider for my device told me today said it's 99% on them. Main point don't be like me, AVOID THEM!

I just got my iPhone 6 screen repaired here today. The man is so nice and knows exactly what he is…read moredoing. The work is quality and he uses genuine parts which is important to me. My phone works perfectly and looks brand new. I'm happy I found this place because I am always skeptical of using someone I don't know but I made the right choice!

I have been having issues with my Dell laptop. Finally it was said that I needed to have my battery…read morechanged. After going to Best Buy twice, I looked up laptop battery replacement shops. Cyber on U was the first store. Max was in constant communication. The change out was done in under 5 minutes. Max even showed me that I have space to add a hard drive. The price was also good. I am considering to go back for a cracked iPad. However, I know I have a place for my clumsy self if anymore of my electronics need some TLC.

I never heard of this place until my husband bought a groupon for $75 to fix my ipad mini…read more First off, that's the original cost so that's not a savings at all. My ipad mini dropped by accident and the screen was cracked. It was still working fine except the glass was broken and you could easily get cut. Again, everything was working like normal and the screen was just cracked..that's all. The ipad was brought in for repair on a dead battery because I forgot to charge it. I get a call from the guy here who said the ipad was charged up and the crack actually caused a black spot on the screen. If I wanted this fixed it's an extra $75. I told him I played with the ipad numerous times after it fell and there was no black spot. He stayed quiet. He probably thought I never saw the screen after it fell...not the case. I told him no, dont fix it and I'll see what he's talking about when I pick it up. Went the next day to pick up and saw the round black spot. I told him this was not there when it fell. Again, he said nothing. I told him how did the black spot appear and he said from the drop. Um, no thats not the case and I told him this wasn't there. Again, he said nothing. Once I got home my husband was very upset and called the location. He spoke to the guy and told him this was a crappy job he did and asked how the spot appeared. He actually told my husband the spot got worse after he opened the ipad to fix it. Clearly the spot appeared after you attempted to fix the glass. Why should we pay to fix your mistake????!!!! He never offered to fix his mess. What kind of customer service do you provide? None apparently. We actually thought bringing my device here was a mistake and we shouldve went to kings plaza mall and had the kiosk people fix it or even my neighborhood guy who does good work with apple products. Now, I have to pay double to fix his mistake. I will not leave this here, I'll be looking to file a complaint with this so called company. I will post a picture of the spot he caused on my ipad.

Kimi is very good at his job, very skilled at iPhone repair. Every time I go to him he does a…read morewonderful job. I would highly recommend him to anyone that needs a iPhone repair guy.

Kimi was very VERY nice, so nice that I almost feel bad writing this review... He took me right…read moreaway and replaced the broken glass on my older model ipad within the hour. Unfortunately, the iPad has never worked the same since. It goes dark automatically/randomly for a second and I have to wiggle it to get it to turn back on. I have brought it back to Kimi twice - the first time he fiddled with the settings, restarted it - I was hopeful, but the problem persisted. The second time, he replaced the glass again (free of charge) and now the problem is even worse - the screen has several air bubbles and is frequently unresponsive & still turns off randomly, usually when I am working with a client and need to show images. It is also a lot darker than it should be (even at the highest brightness setting). JUST BE AWARE: that it might ruin your ipad/iphone irreperably. At your own risk.

Amazing service explain the issue with the charger breaking into the iPad, fixed it within 20…read moreminutes

STAY AWAY, TERRIBLE. I came in with one cracked lens. The guy fixed it in 10mins, great. I TESTED…read moreout my camera and there's a black smudge. I took pictures all morning and the entire month with the cracked lens and NO smudge on my camera. If there was a smudge, I would've immediately got it taken care of quick. We argued back and forth, basically I paid for the cracked lens and I will have to PAY AGAIN $150 to get the camera part fixed. This SMUDGE was created by their employee when he was working on my lens. I asked if they can just redo it, clean it up or check. NOPE. $150 new camera or zoom in to .9x every time to avoid the smudge (JOKE) or go somewhere else. No accountability and it was either pay to get fix or leave. They blamed ME for having the smudge me. Please check other places first and see their options/process. Also please read negative reviews first as well. SO furious and scam artists. "Bring car in to change the oil and now gotta get a new engine". The manager, dirt bag DGAF. Don't get fooled. 100% scam. Same owners, two stores. I tried to work with them, I just want my camera to be fixed with no smudge, not even 50/50 or showing any decent customer service. The guy who was working on my phone accidentally took a picture of himself with NO smudge and then after there's a smudge.

Brought my wife's 2nd generation iPad Pro 11in to replace her screen not working properly. King…read moreDigital not only had the one of the lowest prices from the quotes I requested (through Yelp), the work done was top notch! It's been several months now and you can't tell the screen was replaced. No issues with responsiveness, touch sensitivity or anything at all. Highly recommended and will be my first choice in case of future needs.

Take this as your sign to just go to the Apple Store…read more First they placed a Samsung screen on my iPhone 16 Pro Max. Red flag number one! The colors were off and looked terrible, and it had a chin at the bottom. I went back and paid $250 for a proper oled iPhone screen. I was happy with it. I even went back to him weeks later for a screen protector. Everything looked and worked great for 3 months until it didn't. The screen started to glitch when I set it to full brightness then it started to flash and glitch with any movement. Finally my screen just failed. An ideal place would at least have a 90-day warranty or at least try to fix it, especially for a returning customer. He definitely recognized me because I was there 3 times within the past 3 months. Who would want to come back 3 times anyways? He had no intention whatsoever to help me. I asked if he could just check on the screen but he didn't bother answering any questions or concerns. Instead he was rude and I, the customer, had to ask "So how can we fix this?" He wanted $250 AGAIN to make me pay for a new screen. Why would I do that if the first one completely failed? Fool me once. Tuh! He just lost a loyal customer and I cannot recommend this place. You will feel regretful. Just go to the Apple Store so you won't lose out on your money.

My order with PayMore was accepted and payment processed, but they (Matawan location or processing…read morewarehouse in New Jersey) abruptly canceled it days later without any explanation or outreach. This reflects poorly on PayMore's internal processes and customer service standards. A simple explanation would have been appropriate. I will be taking my business elsewhere and advising others to be cautious when ordering from PayMore until they improve reliability and communication.

owner is very aggressive and angry , my son went over there to sell a few items and was turned away…read moredisappointed after the owner failed to realize how his anger scared him . He Then Proceeded to try to fight him . All over negotiation i do not recommend.