They are Certius and helpful! There I got my phone bill paid'. Convenient location too. read more

This is such a dishonest and down right scummy place, they will charge you things you never even said you needed, wouldn't classify anything and just lying to try to get you to get anything you didn't ask for. And when you ask for receipts or anything, they will make excuses like "we delete our records every 3 months ago" despite the fact they were able to pull up who we were talking to when we wanted to get something done From 4 months ago, there were many other problem but it was way too much. read more

This store is the reason I am a hub member For my business Loyalty Dedication And Most of all is the smiles of joyful read more

T-Mobile - Top-tier wallet of iPhones handed to me from the goddess herself. Dish store is.. A 100 - Mobile Phones Near Me - Staten Island, New York

Buying a new phone is exhausting but with the help of Jeremy and Candace, they made it very seamless. The conversation while waiting for data to transfer was helping pass the time. They are very helpful. I can't forget Carl who helped me set up my phone in July 2023. read more

Candace Gubnitsky got rid of a pop up on my phone which I had for 8 yrs. I had asked many Tmobile people and they couldn't do it. She spotted it and removed it. Thankyou read more

Best T-Mobile on the island! The staff was extremely helpful & kind. Matthew was able to resolve my issue instantly. Highly recommend.

Terrible customer service, no one welcomes you in, make you wait forever !! Definitely don't recommend this spot

T-mobile on hylan blvd is NOT HANDICAPPED ACCESSIBLE. They have handicapped parking but there are stairs, no ramp to get inside the store.

We all know what a pain it is to lose your phone, and especially if you haven't been diligent backing up your personal data. Well, this happened to my 90 year old Dad a couple of days ago. However, his misfortune was turned into a blessing when he met Ms Candace Gubnitsky, the Retail Associate Manager at this T-Mobile location. Ms Gubnitsky truly went above and beyond starting with replacing his phone (he didn't know he had insurance), and then went on to recover all his data (emails, texts, contact info, etc). This woman took a pretty crappy situation and made everything right, and did it with a smile and a wonderful personality. Based solely on my Dad's interaction with her, I cannot recommend this business more highly. Candace Gubnitsky is a credit to the T-Mobile organization. If you're looking for top level customer service from a cell provider, look no further than this T-Mobile location. Thank you Candace, for helping my Dad in his time of need. read more

When you look up the term "caring" in the dictionary, the staff of this store "pops" up! YOU CAN NOT GET A BETTER CREW OR TEAM! This entire store embodies the term "Team" and "caring about customers" more than any other business I've seen in a very long time! I lost my iPhone 8 Plus, and I felt sickened! I had no ones numbers or emails! My best friends of over 30 years could not be reached. My business was sufferin! But this team not only helped me, but solved ALL my problems. In 2 days time, they gave me a replacement phone with my number, and I got a new iPhone 8 Plus (GET THE INSURANCE)! And they restored all my numbers and apps. It was like my old phone was resurrected! Great job, great team! I'll never use any other services! They are all a class act! read more

I'd give zero stars if possible. The people here really need to have a customer service workshop because they're ridiculous, hate their jobs and rude to the core. Plus the Wi-Fi in this store is trash, how tf does the best carrier in the nation have trash Wi-Fi service for data transfer from phone to phone. I even tried making convo w the rep and even then - rude, lazy and hates his job. Gtfo if you're sick of it. His name was David, but don't even bother going to this store read more

The worst T-Mobile on the island. Customer service sucks! You have to almost beg to get assistance. Everybody to busy playing with their phones to help you. My first time here and definitely my last. read more

I've been a customer for a long time and every time I would have a problem these people would help me in the store and make any phone call to help me but today was not the case instead this sale person didn't he refuse to take the time to inspect my phone and refuse to get me the proper help. Instead he insist of me calling Apple and he told me that t- mobile don't deal with Apple phones in which is bullsh*t. This is was excuse not to help me, I'm so disgusted by how I was treated and how he couldn't answer my question and how he refused to help me. It was unprofessional. Smfh. Every time I went to that store they helped always but this a$$hole didn't and boy it pissed me off. Disgusting I love t-mobile and I love their service but the way he treated me today was unprofessional and I'm disgusted with this behavior. The others employees didn't even get in the middle to try to help they just watch on the side not even try to help my situation. disgusting and unprofessional. I give u guys 2 stars for today service and I put the other star because I love t-mobile but not this Hylan Blvd service I would recommend t- mobile but not the service at this location go somewhere else Do better Hylan Blvd staff !! Smfh read more

Came into the store in desperate need of New Earbuds. Mohammed helped me tremendously and told me all my options. Extremely positive experience! read more

I have to go out of my way to talk about service member Alan A! Truthfully , one of the most honest , thorough, knowledgeable salesman I've ever worked with at a T-Mobile store and I've been a member for over ten years . He answered all my questions, he knew every detail about the devices being sold. He makes customers feel comfortable, you don't feel like you are getting cheated when you deal with him. I'll be back to get the new iPhone at this specific hylan location all because of Alan A. read more

Air conditioned store, spacious . I had a problem and needed some obscure paperwork, Greg went above and beyond and really helped me out. He actually hand wrote out the neccesary documents, did all the math and did so with a smile. True customer service. read more

Liars, will do anything to get you do sign a deal, make sure you check your bill statement because they will add on chargers and fees of services you never asked for read more

The employees at this store are rude and not well trained in what T-Mobiles policies are. I feel this team needs to be retrained! This is not how a store should be run or customers treated. #Tmobile #rudeemployees #interventionneeded read more

I'm very impressed with the service that was given, it was clear direct and without hesitation. Not to mention that the store is organized and spacious. Overall great place. read more

Great service by all reps, but one in particular stand out for me. His name is Alan A he was absolutely amazing helped me with all my needs, gave me amazing service, transfers all my stuff to the new device, made me really feel like part of the t mobile family, HIGHLY recommend you see him for any of your future needs, amazing salesman and does not look to screw you over but to help you out with what works for you and not what will make him money read more

They are great we purchase the family plan a note 5 a iphone and a tablet George was a representative and I tried real hard to get the number right also the manager was real good I already recommended them to my friends and my family read more