One star off because TWC sucks lol But this store is pretty awesome with comfy seats and state of the art technology makes you feel right at home while you wait. They have chargers for your phone! So you can charge your phone while you wait Came on a Tuesday evening at 7pm to return my equipment since I cancelled the service. Only 1 person was ahead of me i was greeted promptly and signed in by I'm guessing the greeter. I was in and out of there in 10 mins! read more

A Chinese lady with very short hair who assisted me was extremely rude, unprofessional, and had a very unpleasant attitude. Customer service is about treating people with respect, and unfortunately, that was completely lacking during my visit. No customer should feel uncomfortable or disrespected simply for asking for assistance. Spectrum really needs to improve its customer service and ensure that employees treat customers with basic courtesy and professionalism. read more

Mario . Very useless guy didn't even try to help us at all. I was really disappointed in him !! 100% on the other hand Daniel was very nice and helpful and went above and beyond . Mario need some customer service training . read more

I had a terrible experiences at the store , worker name Raina and manager Charles are very unprofessional. Be aware, and if possible don't go to this store . read more

Spectrum - Manager Charles - Television Service Providers Near Me - Flushing, New York

If you want to have a not working WIFI then go there. Mine went down more than half of the time and even had whole week with no internet. They will just tell you it's an outage in the area, nothing can be done by their end. Don't waste your money and time. Technical support came over several times and it still the same. Called for manager online will take you 25min to wait with nobody taking the phone call. Terrible service. read more

Spectrum is aweful to deal with! My mother still uses traditional cable tv with a cable box. Spectrum doesn't allow her to purchase a box. It is a ten year old box that can be purchased on eBay for $13.50. instead Spectrum requires that she rent it for $13.50 per month. Outrageous, but unless she moves to streaming she has no choice. read more

Wish I could give you slow minded mofo 0 stars if you here just to pay a bill then great ! Other wise you'll be very pissed off .. and be prepared for a covid line read more

Spectrum - Television Service Providers Near Me - Flushing, New York

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I would give it zero stars if I could the workers are just sitting there doing nothing the line is more than 20 people inside the store I got there at 5 o'clock and now it's 552 and I still haven't got help. I feel like the manager should be doing his or her job and watching her / he workers are doing read more

Spectrum - Television Service Providers Near Me - Flushing, New York

Awful, discriminatory service. I would give negative stars if that were an option. I had already canceled my service with Spectrum and I was just returning their modem. The concierge was a Asian woman who spoke Chinese to me on her own volition so naturally I responded to her in Chinese. I was the first in line but the non-Asians behind me kept getting called first than me. When I asked her why this is happening, she replied, "Oh I didn't realize that you can speak English." So she kept de-prioritizing me to get me paired with a Chinese-speaking rep but did not ask at all if I needed one. So she assumed that if a customer responded in Chinese to her questions asked in Chinese means s/he does not know English. What in the world service is this??? She's Asian herself but yet she decided to discriminate toward people of her own race. What a bigoted and ignorant person! Let's also remember that this Spectrum branch is located in the heart of Flushing which is a predominantly Asian, multilingual community. If I had to guess, she is most likely projecting her own insecurities of low proficiency in English onto others. Don't be a bigot. When you're in customer service, you should be customer driven, not belittling your customers. Do your job and be a professional and ask so you don't make an ass out of you and me. Poor service, uncompetitive pricing, and biased/hateful service. Good riddance! read more

Friendly and quick service. If you're complaining about slow services maybe try to make a reservation on line? Ever heard of that before? So you don't need to wait on the huge line outside? read more

Worst customer service experience I've ever dealt with. They lied about the offer and the technician could not even come in to start the service because the offer didn't exist. I still have no cable/internet/phone and the poor technician waited for 2 hours for a spectrum representative to call and give the instructions and no one from the company was able to help. Still no service after 8 hours of back time back calls, a technician waiting on instructions and me paying for absolutely nothing but I'm bound to a contract with them. Never been more disappointed read more

Terrible customer service and management. TV service was added to my account without authorization. I better record the call when I talk to representative next time, because they would deny their peers offer anytime. "Oh I don't see the note", well isn't the call being recorded? Listen to it! "Oh we can't pull the call, we can't honor it." Very unprofessional! Ready to leave. read more

Spectrum Was is and will continue to be the worst f...ing cable service out there. They tell you they're coming at 7 PM. I get updates through the text telling me that The technician is five minutes away. The next message said "see you soon". 30 minutes later I get a phone call from the technician saying that he's too busy to come over today. He will be able to come the next day at 2 PM. People takeoff from work to accommodate the technician. Now what do I do? No communication terrible terrible service read more

I thought TWC was bad.... This place is a joke, the high school girl at the front was helping us, and when I say helping I mean smirking at every question. Finally after not getting any answers we asked for the manger who strolled out of the back door and spoke to use in the most unprofessional way, as a matter of fact had she not been wearing a "mangers" tag I would have never guessed by her behavior that she was a manger of the establishment. I would consider her rude to say the least as we asked about the change of pricing and packages and not only did she not seem to know more then two options, she also didn't know pricing, she kept asking the girl to look up prices on the computer for her and in addition she made sarcastic remarks about it being "too bad" for us that Spectrum is not TWC anymore and basically tough luck because things are changing.... Horrible customer care, even from the management. Its actually very surprising how little effort they are making to be better then TWC. Hopefully they work with the staff instead of hiring random people off the street and giving them different job titles such as "manager". read more

Worst service! Worst attitude! Worst customer service! Receiving my bills late! One of the representative name denise not even apologizing , saying it's not my problem! Don't want to even give a star! If I could give 0 stars I definitely well! Switching to Verizon. read more

If I can give a negative rating I will give the max negative ratings. -Also I do not know why my location is in Sanfran. I am in Queens NY. What is a manager for in a store? When any or many customers are having a hard time the manager will come to aid right? explain rules and things calmly to the customer. But not Sam. I have asked him nicely and quietly with a policy that they keep changing. All I wanted was to know if the prices will go down when I switch user to the landlord's name, but Sam the manager, big guy got fed up with my second question and starting being extremely rude and loud in front of all the workers and customers. I myself reacted to his loud voice and rudeness. Then go threaten me to shut me up with " IF YOU DONT CALM DOWN IM GOING TO GET SERCURITY TO GET YOU OUT!" The whole thing started with a question of matter if I can give back the service back to the landlord and having internet back on the same day. BIG GUY SAM just keeps denying that he was being loud and rude and just walked away when I asked him with a lower voice if we can just speak like men. Oh and before he walked away he said it very loud in the store, louder than the voice that he used in the start of the argument " IF YOU DONT LIKE OUR SERVICES THEN LEAVE " Do you even know what field of work you're in Sam? Spectrum, WHY do you have someone like this as your store manager? Did you guys get fooled at his interview? read more

So, we all dislike TWC but I have to say, their recent self-hating campaign is great! In this campaign, they exclaimed their commitment to self improving. I guess you could say that the Time Warner Store in Flushing is a step in the right direction. Cute couches, Verizon-style tablet check ins, lack of DMV-ness when you're up? Okay, TWC, I see you. The wait is still pretty long though. But hey, at lease the agents call you by name now. I can't wait to see what's next. read more

Internet is constantly going in and out of service and every time you call they try to tell you it is on your end even though it is not. The Internet is it down shows nationwide outages repeatedly for spectrum Internet. I hate your service. The only reason I have your service is it is the only service I am enabled to have where I live. This whole multiple companies for Competition for better prices is bullshit since I can't change to another company where I live. Your company needs to do more to stop this bullshit from happening all the time. read more

I received a direct mail offer for discounted internet service. When I called the number, Spectrum said that the discount is not available in my area. THEN WHY DID YOU SEND me mail with my address printed on it saying "We are pleased to inform you that your household is qualified for our lowest rate internet service"? I wasted time on the phone calling to find this out. This is false advertising and will be reported to the NYS Attorney General's office. read more

Good location, lot of parking space in skyview centre, walkable to bus stops and the subway station. Not too hard to find but terrible to no service in most of the parts in skyview. Good service and attitude. Helpful and organized and clean place. You need to sign up, so just tell your name to the staff when you first walk in. Bring ur parking ticket because spectrum pays for it. Calling sometimes can take up some time or you need to request for them to call you back when the line's really busy. People go in and out but usually the wait isn't too bad..I'd say like 2-5 mins. Occasionally a bit more but it's still reasonable. read more

I'm very neutral with Spectrum. I've been a Time Warner customer for many years and they were terrible! And the only reason I stuck with them was because they were the only TV and internet providers on my street. Now that Spectrum took over, some things changed for the better which I never thought would happen. They no longer charge a leasing fee on the modem. Its great to see it off my bill now but I can only assume that fee will return again in the near future. HBO, cinemax, and Showtime are packaged together for only $20. Back then with Time Warner, it was a lot more and every premium channel promo they ran was only good for 12 months. After the 12 months, with no warning or alert, they raise the prices and you would have to call again and speak with rep for hours to renegotiate your deal. That was a headache. The one thing that I disliked about Spectrum since they've taken over, their basic channels are pretty darn basic. When it was Time Warner, basic included Disney XD, travel channel, FXX, NBA TV, MLB Network, and many more. With Spectrum basic, you don't get any of those, you would have to upgrade for $12 extra dollars for their Silver Tier package. For the $20 I mentioned earlier would include the silver Tier channels along with your 3 premium movie channels. It doesn't sound like a lot but it does add up after taxes and fees. My goal was always try to keep my Spectrum bill under $150 since I have all three of their services, TV, internet, and phone. But now that you have to pay extra for channels that use to be standard on Time Warner, it statement numbers rises. The biggest bummer and this is how they get you. If you wanna switch over to Verizon, Verizon is not cheap.... And their channel packages and prices are even worse in my opinion. Their basic package doesn't even include ESPN, YES Network, SNY, and more. You have to purchase some kind of sports channel package that gets tacked onto your already expensive basic service deal. Sure they provide higher speeds and all but the total you end up paying for Verizon is just riduclous. And not to mention, they charge some kind of outrageous activation fee. read more

They just mean. It's uncomfortably weird. It's like they put on the most expensive Burberry pants and walk around with the zipper down. I hope they stay open forever with no customers. They should just exist to pay rent and no customers. read more

The customer service at this location is despicable. They prey on elderly Chinese who don't know better with false information and bully them to rent modems and pay higher monthly fees. Their attitudes are deplorable. Management at this location should consider hiring people who would actually appreciate the Spectrum customers that allow them to have a job in the first place. read more

Poor service and technical support: For over a month I didn't have channels 1,3,4 and a few others. I did call Spectrum They came twice and the diagnosis was poor signal coming from the main box on the street (that the technicians said they would report to a specialist to come to fix) We still have the same problem. I made a third appointment. Spectrum scheduled the appointment from 9 a.m. to 10 a.m.. After a couple of calls the technicians showed up at 11:08. They were working on the problem up until 11:45 time to have to leave to make other task. I received a call from the manager who promised to fix the problem and follow up. The only credits I got to reimbursement 2 days of services and 14 dollars. for lost of services read more

This company has the worst customer service. It gets worse and worse the longer you have to deal with them. Incredibly disappointing.

My brother Patrick passed away on 11/11/2018. TW was notified and they demanded a copy of the death certificate which was sent. They are still sending bills and sending harassing emails. They are demanding money for services thy never provided. # 718-465-8788 read more

Spectrum keeps rescheduling appointments, I'm without service( tv, Internet, telephone) for the last 9 days, the last appointment was 3 to 4 pm, it's 5 pm nobody showed up, Ready to change to other provider, more professional as Verizon. read more

I feel like I am at DMV except this is TWC.... I am trying to return some equipment. Started at #14 and 50 minutes later, I am at #5. It is horrible just like the rest of the other branches... read more

I called up and they sold me service through the 800 number and told me to go in and pick up the "SELF INSTALL KIT" they told me everything was in the box and you guessed it... it was missing two essential parts and then it took a week to get a install guy... read more

Spectrum is the worst internet provider I have ever used. My family and I switched to spectrum because it was much cheaper than Fios (our previous provider) and it is now clear why. First off, most spectrum deals offer 60Mbps internet speeds. This would be an amazing speed. However, it only applies through the use of an Ethernet cord and even then it's never that fast. Secondly, the internet connection is extremely unreliable. At least 2 times a day, I find myself resetting my router or call customer service (whom of which are no help). The internet will crash leaving me unable to do school work, play online games, or chat with friends. I have been penalized from several video games due to the number of times I have disconnected from servers due to internet crashes. Please do not sign up for spectrum I'm sure you will regret it. read more

I had some problems with my internet and called for a service today. When I asked who I was talking to but agents were refuses to tell me their full names. One said because she is not comfortable giving her name to customers and the others said because of their privacy. How about customers pravicy? read more

If I can give no star I would. The manager here is this kid that has no idea what he's doing, he makes these rules that don't align with TWC actual policies. I called TMC to set up my accounts and the representative said I just need to go a TWC location show my ID and pick up my equipment. However, when I get there, he tells me I have to close my other account entirely, give them back the other equipment and open up another account. He wanted me take away my promotion price too, which made no sense. There is a possibility that the phone representative gave me the wrong instructions but afterwards another representative called me to follow up after the visit and she confirmed the same information that was given to me by the first phone representative and that the store manager is wrong. read more

I tried the branch in Queens Center Mall in Elmhurst. That one is okay. This one I haven't even tried, because after 15-plus years, I HAVE HAD IT WITH TIME WARNER! It monopolizes a huge chunk of the NY metropolitan area so people have been stuck with lousy service for as long as there has been internet service. FIOS is not available where I live and when it'll be available is anybody's guess. I've been to other countries and I couldn't believe how technologically behind the U.S. is. Other countries' internet service is superfast, and they don't even have to use keys to lock their doors--their doors lock and open using voice-recognition technology. TW is a symptom of this country's backwardness. read more

Came here to return my cable boxes but I kept my internet. Wasn't for low quality tv. Just don't have time to watch tv these days. They were very helpful and the wait for mid day Saturday was about 10 minutes. Much easier experience than I expected. read more