This is the second time I have gone to pick up a UPS package that was dropped here and the store…read morewas closed before their published 7:30pm closing time. When I tried to call, it says the voicemail is full. Now it will be returned to sender. Unfortunately I do not have a choice as to where UPS drops my packages or I would not be back.

These guys are great I brought my phone in with a broken…read moreglass screen. In 1/2 an hr these guys had it fixed like new.. At a very reasonable price.. These guys know what their doing..

I just used this location to drop off my Verizon Vios equipment. They were the closet to me as far…read moreas a place to drop off my modem and cable boxes. Unfortunately, the area where I moved does not yet have Vios but you can request it. I guess once they get enough people interested they will install the data lines or whatever they need to get Vios going. The young man behind the counter was polite and fast getting all of my equipment signed back in.

Honestly gotta give it all up to Teddy in this review…read more Let's be honest, dealing with phone issues and going into a storefront is most likened to entering one of Dante's inner sphincters of Hell, second to probably only like the DMV or Penn Station before the holidays. After it's less-than-graceful swan dive out of my pocket onto the tile floor, my iPhone had only two functions on its screen: pitch black, and flashing green as if it just ate too much ecstasy at a 90s rave in Ibiza. I biked over and then there I was... a hot mess in the middle of august dreading yet another customer service interaction and the corporate bureaucratic BS that comes with it. Cut to Teddy: Nothing I love more than a person who takes me as I am and offers me solutions. I'm probably the worst apple product owner and have done zero work to sync my devices and respect the cloud. He listened unphased and then gave me two options, and also offered his honest opinion about what would save me money and provide more flexibility. Then, this absolute EARTH ANGEL of a human sat with me patiently for 2 hours as I pulled out my trusty iPad and rounded up the rest of the folks on my family plan to access my Verizon account info to move forward with an insurance claim. Verizon outsources their insurance, and so it's nothing on NYCOM or Verizon personally, but that was a nightmare (yeah @Asurion, we're lookin at you). I ended up coming back later in the afternoon, and Teddy rang them up and told them that their processing time for my claim was unacceptable as I need this line to run my business. We ended up moving forward with an upgrade instead, and being probably Jesus Christ reincarnate, Teddy rang up his homie to lend us a new iPhone screen so that I could proceed with backing up my phone and not have to lose any of my business documents or precious photos of my cat. He set me up with a new phone, case, and screen protector, as well as retrieved all of my information. I can't stress this enough: albeit long, Teddy made this the most positive and satisfying customer service interaction of MY LIFE. Working a job where people come to you frustrated about problems that they need quick solutions to is Gods work. Does Teddy have RBF in the mornings? Maybe so. But I would urge you to stick around and see how good Teddy treats his clients, looking out for their best interests even on their worst of days. Especially if it's after a Red Bull :)

The staff here is excellent. I am a 70 yr old customer that switched from Verizon to att…read more Purchased a new I phone and a new plan. I was there twice and the staff was extremely helpful, safe, fun, and extremely knowledgeable. Top shelf

Really great experience. I came in at 5pm on 6/14 to ask several questions about my AT&T service. I…read moreasked about 10 questions. None of which the guy had an answer to. After my last question, he responded, "Dude I don't know, I don't have AT&T". Lol

Got my Verizon service set up at the Steinway location, account was an absolute mess, wrong…read moreaddress, had to pay my bill over the phone, all kinds of issues. Arrived at this location, walked out 6 minutes later with everything corrected. Can't recommend them enough.

Professional, prompt, and trustworthy. Highly recommend! I dropped off my dead MacBook - diagnostic…read more$150+ tax. Within the hour I got a call to explain one port was working but other wasn't - for $100 they could fix within 15 minutes. And they cleaned my laptop!

Brought in my totally destroyed Iphone.. 1.5hrs later... my phone was brand new!…read more Great service and communication.

A Disclaimer for anyone using T-Mobile insurance: If this is your assigned repair location, do…read moreyourself a favor and double check everything they try to sell you after your repair. Do not just take their word for it. I came here to get my screen fixed through T-Mobile insurance. The repair itself was fine, but the customer service afterward was an absolute joke. After the fix, they pushed me to buy a screen protector. I normally order mine from Amazon because in-store ones are usually cheap and poorly made. The only reason I agreed was because the employee assured me that if there were any issues at all, I could bring it back and they would replace it with no questions asked. The younger guy who installed it clearly did not care about doing a good job. He applied it lazily, and while it looked okay at first, within a week the protector started peeling from the bottom left corner. I went back fully expecting them to honor their own words and instead got told it would be 12 dollars to replace it. At no point during the original conversation was this replacement fee ever mentioned. The employee then pointed to some random sheet of paper nowhere near where we talked, trying to justify it. That is not how you do honest business. This is a classic bait and switch and it shows they have zero interest in standing by their word. I walked out without paying because I refuse to reward shady practices. If this is how they treat customers, I would not trust them with anything more than a basic repair. Bottom line: If you have a T-Mobile insurance claim, be extremely careful here. Record what they promise you, get it in writing, or better yet, take your business somewhere else

If you want great customer service see ebonie. She went above and beyond to help me. So very happy…read moreto have her help me. So kind and professional. She gives you detailed information. Made sure I understood everything she showed me about my phone. It was a great experence. Thank you for everything.

DO NOT GO TO THIS STORE! It is going on 5 months that I am on with Verizon customer service once a…read moremonth to dispute my bill. When I traded in my phones at this store the Manager, Nick, never sent two of the phones back. So my account was charged for the phones, one month my bill was almost 900.00. I have been paying close to 500.00 every month, my bill was not SUPPOSED to go up. My bill was supposed by the same 320.00 BUT it wasn't, do not go in to this store. Nick is a fast talker but once you leave, he does not want to help you. I have been on with Verizon for HOURS.

This place has really improved since the last time I visited. Even before, they were always…read morereliable and knowledgeable, but now everything feels even better. The space is incredibly organized and clean, with clear labeling that makes it easy to find what you need without asking questions. Their service is outstanding, and I especially appreciate that they can print directly from emails you send them--it's such a convenient touch.

I brought in a simple landscape document and they still managed to bind it on the completely wrong…read moreside. The man working there was rude, uninterested, and acted like fixing his own mistake was too much to ask. And for work this shitty, they still overcharge like crazy When I said I wouldn't be coming back, he just said "okay" like losing a customer meant nothing. The audacity of calling this place "Five Star Printing" is honestly laughable. This was one of the most careless and unprofessional experiences I've ever had. I wouldn't recommend it to anyone. Do yourself a favor and DO NOT EVER GO HERE

Microcenter is the Home Depot for IT, digital video, and more. They are also great at repairs.read more

WORST EXPERIENCE EVER -- I WOULD NOT RECOMMEND THIS PLACE!…read more I brought my laptop to Micro Center because one hinge had come loose from the back cover, but when I dropped it off, the laptop was still together and the screen was working perfectly. I was told they needed to take it apart a little to determine how it could be repaired. When I went back to pick it up, I was shocked to see that both hinges had been removed and the LCD was literally hanging from a wire. This is NOT the way I brought my laptop in. Then I was told that the only way they could fix it was to replace the entire LCD assembly, which would cost $395 PLUS tax, on top of the $50 diagnostic fee. That would have been a very expensive repair for what I originally brought the laptop in for. I was also extremely disappointed with the customer service. I felt like I wasn't given a clear explanation as to why both hinges had to be removed or why replacing the entire LCD assembly was supposedly the only solution. The staff was not friendly or helpful, and I left feeling extremely frustrated. I decided to take my laptop to a local laptop repair shop for a second opinion. They looked at it and told me that I did NOT need to replace the entire LCD assembly. They said they could replace just the cover and repair it for $190. I'm very glad I didn't agree to Micro Center's repair. I strongly recommend getting a second opinion before spending hundreds of dollars here. I dropped off my laptop with it still assembled, and I got it back with both hinges removed and the screen hanging by a wire. Extremely disappointed with how my laptop was handled and with the customer service I received. I would not recommend this place.