Got my Verizon service set up at the Steinway location, account was an absolute mess, wrong address, had to pay my bill over the phone, all kinds of issues. Arrived at this location, walked out 6 minutes later with everything corrected. Can't recommend them enough. read more

Professional, prompt, and trustworthy. Highly recommend! I dropped off my dead MacBook - diagnostic $150+ tax. Within the hour I got a call to explain one port was working but other wasn't - for $100 they could fix within 15 minutes. And they cleaned my laptop! read more

Made an appointment through the Genius Bar to drop off my laptop for hardware repairs. I arrived at the store right on time and left after being completely ignored for 15 minutes. No one even acknowledged I was there waiting or that I had arrived for my appointment. Same drop off would've taken 2 minutes at an Apple Store. I had to make a new Genius Bar appointment somewhere else read more

I cannot thank Anthony (Mgr.) and Lazaros enough for taking the time to sort our a mess that they didn't even create! These guys are true professional(s) and they will leave you confidently knowing that you are in good hands and can forget about anyone else. These are my guys from now on and I highly recommend anyone using Steinway's Verizon location or the 30th Avenue location that you check out this location because I've been to them numerous times and Anthony/Lazaros run circles around them. I don't usually write reviews, but it would be a crime not to in this situation. Best Verizon in Queens, no 2nd place!! read more

Was charged $56 for an attempt at a factory reset, which means just plugging my phone into a computer, clicking a button, and waiting 20 minutes. The factory reset did not work, and my phone is still nonfunctional. I understand the charge is for labor, but something about paying $56 for no outcome really just get's my goose in this economy. read more

This spot is my #1 go-to for any phone related needs. I've been going there way back from the iPhone 5 through to the XS Max and these guys have always taken care of me. They're knowledgeable, resourceful, and seem very interested in making sure I get the best deal. I like when a local spot has a vested interest in making me a happy customer. They even saved me from overpaying when Verizon tried to get me to up my data plan. Thanks to these dudes, I have absolutely zero interest in going anywhere else. Customer service is 11/10. read more

Very professional employees and amazing service! I've gone there quite a few times and they always took care of me. Great customer service and very capable people who know what they are talking about! I highly recommend this store whatever are your needs, new phone, switching a carier, adding a line, accessories. I would have given them 6 stars if they existed. Maurizio is the best as well as all the other. read more

I brought my family there to get new iPhones and switch from AT&T. Maurizio, Anthony and Laz each helped us while we were there and we received a great deal and great service. They explained everything and answered every question. They walked us through activation and transferring over all of our phones and even helped my wife and son set up new Apple IDs for iCloud. read more

This location provided the best service I've ever experienced at a Verizon store. Quick, informative, answered all questions, and truly helpful in getting the best deals for both the phone and accessories. Love the new decor of the store too. Definitely will recommend and will be back for any future phone needs. read more

Same awesome service as their Frankin Square location except they open earlier!!! Great guys with more product knowledge than the factory stores. Check them out. Just. Follow up. They called me the next day to see how the phone is working. Who does that anymore??? Thanks again Jerry and team. read more

My wife & I have been to this store many times, & we received great advice & customer service. I work in Manhattan, & walk by many Verizon stores - but I always go to this store because nothing beats good customer service. read more

I went to this location for the first time today after returning from living abroad and not having a phone plan within the US for the past year. I honestly expected to be there for awhile and spend a lot of time trying to get a prepaid plan to use for the next month and braced myself to fight off phone plan offers or struggling to keep my own phone. Well, how wrong I was! Anthony and Maurizio were so incredibly helpful and nice. I said exactly what I needed and they gave me several options and didn't try to talk me into purchasing the larger plan or anything of the sort. They helped me find which prepaid data amount would be best for me and my situation and my interaction was so smooth and easy and fast! I left with a smile on my face and feeling very productive for the day thank you to Anthony and Maurizio. If I lived in NYC or maybe when I return for the next time and am ready to set up a plan I will be paying these two another visit! read more

The BEST verizon store in Queens.. (probably Manhattan, as well..) Anthony and Mauricio are two of the nicest, most helpful guys you will ever meet. Not only do they help you get the best phone, with the best plan, for the best price, but they go the extra mile by adding in accessories, uploading your data from your old phone, and even applying screen protectors. I have gone to many different stores in my many years of upgrading phones and there is no way that I will go anywhere else- for anything phone related. They know their stuff, and they are kind! Phone issues can usually be a super pain and ruin your whole day- these guys make sure that you leave happy. It can get busy in there, but they are super attentive and make sure you know that you are not being ignored. Also, they will talk to you about more than just phones, which makes it an overall enjoyable experience. p.s. It's also super close to the Astoria Ditmars NW train. Go here! I promise you won't regret it! read more

I was having MAJOR problems with my phone (Internet freezing, volume adjusting on its own, etc) and Anthony was unbelievably patient, knowledgeable and helpful! In fact, I had to swap out two additional phones because the problem continued with each new phone. On my third phone, the issues were finally resolved but not without Anthony's help! If you need a great Verizon tech, Anthony is your guy!! read more

This store is the best Verizon retailer I have been too Many time they have been extremely helpful in answering questions about my account or providing me with the latest money saving package This store is also very convenient for all my wireless needs read more

These guys are amazing! I had been trying to upgrade my family plan to beyond unlimited, when i had called verizon they told me it would take 5-10 days to upgrade! Went it to this location and with the help of Anthony had my whole family upgraded in less than 10 minutes!! I highly recommend them for all your Verizon issues! They all are extremely helpful! read more

I have been going here for over four years - Anthony and Maurizio are the best; they not only know everything about phones, tablets, etc., but they are infinitely patient with any questions or concerns I have. The Platonic ideal of what a small business should be and a pleasure to work with them. read more

Outstanding customer service! I went in because I had an issue transferring Verizon service to a new phone. Not only my issue was solved on the spot (ugh... I tried to do it online myself without being able to fix it), but the specialist was spot on, very polite, knowledgeable and friendly! Had my problem solved in less than 5 minutes! read more

I switched from a company iPhone to a personal iPhone in January of this year. Verizon handled the transfer without a hitch. When I experienced technical back up issues in July, they supported me, in partnership with Apple, to a more than satisfactory conclusion! Signed, A Happy Customer :) read more

I have come here several times for various reasons (phone issue or buying accessories) and Anthony C is always so courteous and efficient. He has replaced my screen protector several times and has done so flawlessly and quickly. Thank you!! read more