I must have called a dozen places for an reasonable price on two unlocked iPhone 11 models. After…read morereaching out to 'You and Me Wireless' on the phone, the guy gave me a considerable price that was cheaper elsewhere which sealed the deal Furthermore, the gentleman were polite and courteous. They gained my business and definitely would purchase again if needed!

Great service. Very friendly people. I understand how dreadful it is to wait for your phone to get…read morerepaired. But don't worry! These guys will help you make it less difficult to cope with the wait. AMAZING service with top notch DEALS on mobile phones and accessories

I went here on 3/19/25 and though their name appears on the awning, the store is now a coffee shop…read moreand inside, their name also appears. I went inside and was told that they are no longer here and their phone number is not in service. Gave it 1 star cause they do not exist.

For the first time ever, I dropped my iPad glass side down on the hard ceramic floor. It cracked,…read morebut it was still working. I stopped by the store, and spoke to the guy there, and he told me he could replace it, has the part in stock, and that it would take approx 2 hours. Later that same day he called and for $75. It's like having a new iPad. So convenient, quick and reasonable.. be aware it's located in the back of the Over the Moon cafe.

These people are beyond rude and disgusting never hooked my phone up to check diagnostics I called…read morein advance and they told me they can fix it without rebooting but when I got there they had such attitudes and wouldn't take the time out to plug my phone up so I'm going to another cellphone repair shop these people were a waste of time and energy and to top It off told me they would not even help me with my phone if they could... stay away there's a better place close by on 40-12 ditmars Blvd they treated me with much better respect and they can actually fix my phone

From looking at the reviews of places in the area. I went to 4 places to fix my phone. They had the…read morebest price. I went with them, stated need to order face covering be in next morning. No response, go to store at 4, ohhh the delivery driver did not bring it. Will be in tomorrow, morning, Back at 4 will need 3 hours to replace glass. Pick it up, price is now $30 more. No longer the best price and two days to fix it. Very poor service, gave a discount for delay and 3 hours fix phone. Did they download all my files?

I bought a pair of earphones from here. They didn't work so I returned them. The owner not only…read moregave me a refund, he gave me a sweet cool new pair of earphones FREE. I mean when do you get a free pair of earphones after a refund?! What a store, great job, hope to see them franchise.

Customer service is very good. Very friendly staff. They have a wide variety of products at good…read moreprices.

My mom went in for help with her phone and was told she had to pay $270, but no one could explain…read morewhy. Instead, they told her to call T-Mobile herself. That's unacceptable--staff should be able to explain charges. Really disappointed, especially with how older customers are treated. Wouldn't recommend to come here.

There's no organization of staff so upon arrival, I had no idea where to go. Every staff seemed…read morelike they were in a full on conversation with other people and I was left standing there with another person who had no idea of what was going on. Luckily, a staff came out from the back and walked right past us but we had to chase after her for help. Although she was very friendly, I was extremely disappointed for wasting time standing around.

Yes the waits can be long in which case try to go during an hour with less people traffic…read more But this is the only metro pcs that kept a company promise to upgrade a phone for free. Andrea in particular is the consummate bilingual professional who was honest and ethical compared to colleagues on smaller stores who only wanted to make money and contradict company policy. Lies included stating the network upgrade promo was only intended for new customers. Bulls....t. I dislike jerks who insult intelligences that can motivate going somewhere else. Good thing Metro Jackson Heights had Andrea working for them.

Get better customer service. Refused to give away corporate give aways and didnt assist me with…read more getting a new line. I wont shop in that garbage store never again