Efficient and honest…read more My Samsung A52 would not charge. IFix took it in, and the next day charged a very reasonable $85 for repair. The elegant young man showed me how the phone was bowed; slightly bent lengthwise -- probably from sitting with out on my back pocket. I was happy to avoid the almost $500 cost of replacing the phone; the only choice that the T- Mobile store offered (after a long ad pretty dismissive wait to answer my questions) But the next day, after running morning errands, the same problem returned. Back to iFix. A cordial and friendly reception once again -- and when I picked up the phone; sure enough -- no charge!

I had a very disappointing experience with iFix NY Midtown regarding my ROG Ally X repair…read more Last Tuesday, they texted me saying they had diagnosed an issue with the left analog stick controller board assembly, which was affecting input and control response. They said the repair would include replacing the left analog stick controller board assembly to restore functionality. The quoted cost was $230 + tax, with an estimated turnaround time of 2-5 business days. After that, I had to call almost every day just to get updates. Then today, I received a different message saying they had received replacement parts, but not the full set. They said they could replace the damaged analog sticks themselves, but were still waiting for the round LED light rings around the sticks. They also said they could return the device with the controllers functional, but the left stick would have no LED light ring. That was concerning because the original diagnosis and quote were for the left analog stick controller board assembly, but the later message described replacing the analog sticks themselves and leaving the LED ring unfinished. For $230 + tax, I do not think a partial or incomplete repair is acceptable. When I went to pick up the device, I had already called and was told it was ready. But when I arrived, I still had to wait around 30 minutes while they reassembled it. That is not "ready for pickup." To be fair, the owner was there and was kind, apologetic, and professional. My issue was not with him. My issue was with the repair technician handling my device. His attitude was horrendous, and the interaction felt careless and unprofessional. The worst part is that after testing my ROG Ally X in-store, the left trigger felt worse than before, and the light around the stick was no longer working. I brought the device in for a specific repair, and I left feeling like it had been returned with new problems. As someone who runs a tech company and understands customer service, I was shocked by how poorly the repair side of this was handled. I had other products I was considering bringing to them, but after this experience, I will not be returning. A kind owner cannot make up for a disorganized, incomplete, and careless repair process.

My refrigerator broke down and I call my daughter Anita Pecorino at the Upper East Side Store and I…read morehad a Brand New refrigerator the very same Day , the service was phenomenal , the selection and the Value is Excellent , Thank you Anita and P.C. Richards ....5 Stars

HORRIBLE. I purchased a laptop and a few months later, it broke. I was lied to and told by the…read moresales girl that it was a new laptop. I had purchased a warranty so I sent it in to get fixed. A week later, the laptop comes back, and it's still broken. I asked for an exchange, and they told me they don't have the authority to give me an exchange and that I had to go through their customer service. Customer service told me I was out of luck. NEVER BUY ANYTHING FROM THIS STORE AGAIN.

I've been to Drive Tech many times and have always found them fast, reasonable, trustworthy and…read moregenerous. I am so glad to live near them.

Excellent quick service at reasonable prices. I called,…read moreexplained my problem and brought 2 computers in for repair. The problem was diagnosed, I agreed to the quoted price and it was fixed all in the same day. What a pleasure to deal with someone who is honest and technically capable of properly diagnosing the problem and repair and at a fair price.

I went to Sebastian for help because my mid-2020 Macbook Pro laptop had started really having…read moreissues with battery and the "Battery Service" notification had started to come on. To get it repaired by Apple would be about $500, and I'm a student on a budget. Sebastian said he could order the battery ahead of time so he could repair it in 1 day, and he repaired it in a matter of hours. Not only that, but he let me know if I had any issues I could follow up with him. His pricing is reasonable, he is clear and responds super fast to any messages or questions. I highly recommend him!

I would recommend Sebastien to anyone that's looking to get their GPD device fixed. No one wanted…read moreto open my GPD Win 4 and replace the left joystick, when i say no one i mean no one. Called shops all over NYC. They would goggle it and be like no we don't deal with that. I called Sebastien told him what i wanted. He let me know he's Delt with GPD devices before and to bring it. I dropped it off and he had it fixed in a Hour. And the price is good. 1000 stars

Apple Store Madison Avenue didn't disappoint me today. Every employee I came in contact with was so…read morenice and super helpful! They answered all my questions and walked me through the process to set up my new iPhone 16. I decided to buy the case, screensaver and an xtra plug because the phone comes with the power cord but no plug. For some reason my carrier gave me a discount on the plug so I saved. I spent a lot of money but they did all the work. I still have to pay Verizon a $35 connection fee! Ugh This place is super busy and I didn't think I was going to be successful because I didn't have an appointment. I didn't wait very long for the rep Maddy. She said different employees specialize that's why I had to wait for a phone rep. I'm recommending this location. You can make an appointment ahead of time; or go in and be patient until you get what you want!

This store really is hit or miss with the staff. Luckily the staff I have worked with have been…read morehelpful but I have sen others not so helpful. And working here you definitely need patience!

My Husband bought a Motto Android for 150.00 dollars and this phone is worthless…read more and goes off automatically on an important calls. Buyer Beware. Could not give a zero So had to give one star.

Made a purchase with "guidance" of international customer service agent with limited English by…read morephone on applying $25 gift certicate to order. Yes, I asked to speak to USA agent but DENIED & told that is NOT possible. Since my gift certificate expired on Oct 8, I decided to proceed. Mistake. Gift certificate not applied & I was charged full price on a Ninja portable blender Told by rep that transaction can NOT be cancelled. Wrong. It can be cancelled on Best Buy website if request made within 30 minutes of purchase. In the end, I lost $25 gift certificate as rep said it can't be reissued, No blender & my Sunday spoiled by arrogant Best Buy manager who I unsuccessfully appealed to & whose favorite word is NO to a decadeS long but clearly UNvalued customer.

As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

Excellent technical skills! Reliable and efficient. Peter goes above and beyond until he resolves…read moreyour laptop issues. The best service in NYC!

He responded to my inquiry quickly. He advised that it might not be worth repairing but would make…read morea house call within 24 hours for a $100 flat fee. I decided to take his advice & buy a new printer. I would definitely contact him again if I had any computer/printer problems.

Alex was prompt in replying, patient, and thorough. He guided me through a connection problem with…read moreskill and ease. Give him a call!

Davall proved to be a tech guru and did a great job for us. On eBay, I sold a sophisticated…read moreenvelope printer that can print 30,000 postcards in one hour. But, installing it is a nightmare. Luckily, Davall jumped right in and figured out the printer, the driver and the software. His labor rate is very reasonable and he did not bill us for a trip charge.

Davall answered my request quickly, gave me a reasonable price quote, arrived on time and fixed the…read moreproblem. He was courteous, thorough and professional and I would not hesitate to use his services again in the future. it's good to know there are trustworthy people who can help with ever "updating" technology! Thanks Davall! Chris P.

done in 30 minutes! $139.99 before tax for iphone 15 screen and then i got a screen protector added…read morethat they installed :)

My MacBook screen died. I visited the Apple store and they concluded that the screen needed to be…read morereplaced. I did not like the price Apple wanted to charge so I went on ChatGPT and it recommended Fix and Go because of its very high Yelp ratings. I went to this store and their price to replace the screen was about 30% less. Joseph was very pleasant and he said that the computer would be ready by 2PM the next day. In the early afternoon the next day, I received a text saying the laptop was ready. When I picked it up, I asked if he could replace by Iphone 12 battery for a little less than Apple would have charged me. He did it while i waited. Not only did he replace it, but he cleaned my phone case as well. Great customer service. I highly recommend this location.