Disappointed- After being a customer for 20 years never expected to receive this type of service! My husband called about two months ago about a movie he wanted to order and wasn't able to do through the remote control. The CSR was not able to help and right away was ready to cancel our service. My husband requested a supervisor, finally after long frustration they were able to give us the movie. Once we started to watch it was the wrong movie. It turned out to be a good movie and calling back is such a hassle that we let it go. But last night, my husband called again because he wanted to watch the game and we don't have the channel. Once again CSR is not able to help and needs to transfer to a supervisor. This supervisor was very respectful gave my husband his options and he was he agreed to go with upgrades bringing the bill to over $300 to watch TV. After all he asked the supervisor the number of the channel to watch the game last night and she said is not in the package we purchased, we needed to go to a higher upgrade! So we were like, we give us a second! Taking away from the phone but she could hear us because the phone was on speaker, we were like we can go to a different carrier for much less this is to much. My husband gets back on the phone and tells the supervisor to leave the plan the way it was before all the upgrades because we are probably going to cancel. Her replied was, would you like me to set it up for a week from today! After 20 years, dealing with bad service when it rains or there's even a little wind you can't watch TV ( still pay for it) bad customer service, overpriced services, can't other movies without calling & im sure there's more to remember! You want to set up my cancellation and throw us out the door... why even run a business if you don't want your customers. You did the same to my father six months ago! I'm not to write reviews but you should not have a business if you don't care about your customers! My rating selection to your company if could be 0 it would be "Perfect " read more