Quickly delivered my Wi-Fi box. Easy set up and great streaming power. Plus great service…read moredepartment on the phone ready to send you a new box if any issues. Thanks

From start to finish my experience with Optimum Online has been just wonderful. when I called…read morecustomer service for anything they stayed on the line with me and walked me through all the troubleshooting until the issue was resolved. Internet service was mostly glitch free but the customer service really stands out head and shoulders above the pack!

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

If you got any questions or doubts this is the store to visit no lines & get helped right away…read more 10/10 service

Outstanding experience at this store. We received excellent service and Prem did a great job to…read moreensure we got a great deal on upgrading our service package.

My first experience at the Optimum store in Pelham was excellent. Lizmary is kind, knowledgeable…read moreand went above and beyond to provide support. Her colleagues were likewise warm and helpful. The store itself is inviting and modern, and offers conveniently extended evening hours. If I need anything, I will definitely return to this location!

Optimum agent, Ms. Rochelle was quite pleasurable during our conversation. I appreciated the fact…read morethat she didn't try to oversell or convince me to add something to my account, which I knew for a fact, I wouldn't benefit from. Her answers to my questions conveyed in an understandable an uncomplicated manner. Thank you so very much for your assistance, Ms. Rochelle.

The day of Packer Lion big game our internet and TV went down. My wife works from home so having…read morethe internet is critical. We saw a spectrum truck on the next block. My wife opened a support ticket. In the process, the First Lady she spoke with spent her time trying to sell her more services causing more aggravation as we we were down. After 20 plus minutes, my wife got transferred again. My wife explained that we lost both our TV and internet at the same time. And she told her there was a Spectrum truck nearby. The lady stated "the truck was around for a different issue" and not related to our issue and was rude and insistent about it. They determined our issue had to do with an issue with the feed into the house. Soonest the could get a tech out was in two days. Tech came out Saturday and I explained what happened. We both went to the amplifier and opened it and determined that the Tech driving around Thursday disconnected our cable and forgot to reconnect the coax. The tech reconnected us, but mentioned he sees this two often. He was a good technician and our service was restored. My biggest issue here is that my wife gave Spectrum technical support all of the pertinent information to help resolve the issue. Not only did they insult her by trying to sell her services when we we down, but she didn't bother to contact the tech in the area that day to have him follow up on a nearby outage. Had she contacted the technician, he could have returned to fix the problem, easily by reconnecting the coax cable. It would have taken him a minute to fix. Instead we were down two days. All resulting from a tech in the area doing sloppy work and an untrained phone agent who didn't bother to do her due diligence to contact the field technician. I mean here we have an outage, followed right after someone was right in the area. How much common sense does it take put two and two together. A very rude and stupid lady. Inexcusable! End result, my wife had to drive 50 minutes each way to her office the next two days to work. We also lost access to be able to watch the big game from home. After all the extra gas money, and frustration, Spectrum offered a $4.60 two day credit. What an insult and joke! I am a long time customer of Spectrum and have been patient after numerous outages, increases in bills, poor customer service. This was the final straw. I am going elsewhere now. Spectrum, you deserve a grade F!

I just moved into a new apt on July 1....Open my mailbox and I literally have 9 letters from…read moreSpectrum. My building is pre wired for cable. So I only wanted to order JUST TV....I had an appointment and was on hold for 20 mins to cancel it and then transferred to another person, only to be put on hold for 40 mins! Then, someone calls me the next day to tell me they are in the neighborhood and could they stop by for the installation ...after I had cancelled it the day before. Three weeks later I made another attempt to actually visit the Spectrum store to try to get JUST cable again....After speaking to 2 people in the Fleetwood store ...Being told I needed to present a copy of my lease. Really Spectrum?...Horrible customer and follow thru!

My experience as a customer at the Verizon location store in Yonkers, store S E49301…read more I was billed for extra phone lines that were added without my consent or acknowledgment. A customer purchased two phones at the Verizon store in Yonkers (Store S E49301, 2586 Central Park Ave.). The customer expected one line per phone, as clearly documented on the invoice/order summary. However, the store associate, Nyiah, added two extra lines without the customer's knowledge, resulting in billing for four lines for nearly a year. When the customer called Verizon Customer Care to dispute the charges, they were informed that retail store associates sometimes receive incentives per line added, which may explain why these extra two lines were activated without consent. For 11 months, the customer experienced repeated service disconnections, was locked out of online billing, and no representative properly investigated the account--until December 8, 2025, when one agent finally acknowledged the unauthorized lines. The customer lives out of state and could not return to the store, leaving them entirely dependent on Verizon support. Verizon must remove the unauthorized lines and refund all charges. Under federal telecommunications regulations, this is classified as cramming--a form of telecom fraud prohibited by the FCC and state regulators. Your store is responsible for correcting this issue immediately.

This place has the rudest staff ever. If you need help do NOT come here. They laugh at you and make…read moreyou feel less than. I will never go back to this location.