Paid same amount 2 years . No notice went up $64 . Pay direct so no phone call Text msg or email saying price going up. So disappointing read more

DIRECTV - Television Service Providers Near Me

I have been a Direvt Tv customer for more than a decade. I am now done with this company. I was a Protection plan customer. When I called to use my plan benefits I was informed that I had been offered the incorrect plan. The customer service representative enrolled me in the premier plan. We I went to file a covered claim I was denied! Direct Tv states the the plan only covers T .V. not laptops, or ipads! When I call Direct Tv to review my plan benefits. I was told that at sign up the representative put in notes that I had a previously damaged device. How did she know that I would file a future claim? This company sales insurance policies that they know they will not approve because the service representative put notes on the account that will make any future claims INVALID! read more

Customer service is horrible. Unable to get a service tech to my home to restore service for 5 days?! Totally unacceptable!

Attempted to sign up for DirecTV. Email was supposed to be sent with instructions for set up but it never came. Called customer service and the 1st rep was totally rude and unprofessional. Called a 2nd rep and she was of very little help. They both suggested I look at a different provider! read more

Quality is good. Responsive no lag. Until you go to app to remove an add on. I spent 30 minutes trying to remove some worthless movie thing. (Not premium) The app would "mysteriously freeze and then stop working when I hit remove. It did have a review changes button also. But that either didn't respond or again, the app would shut down. Still have not been able to remove add ons. I assume they want you to forget, or give up. But, I will call there customer service line which is also a very long and annoying process. I just think it's a sleazy way of doing g business. It's a shame because the actual streaming work great. But good luck if you have an issue. And no it's not my phone. Tried with another phone. Same problem. Really low life kinda thing. read more

Negotiations with Nexstar and Tegna continue to fail. We've been without Fox in small market East Texas for more than a year. Recently NBC was off for several days and now CBS is out for today's SEC Championship Game - Georgia vs Alabama. Of course each party blames the other in the contract negotiation, but my agreement is with AT&T DirecTV - not Tegna or Nexstar. Is DirecTV just biding time financially until they become completely irrelevant due to streaming formats? Surely, there must be hundreds of thousands of disgruntled clients with the same issues. Very frustrating and I plan to "cut the cord" given continued failure to meet even the most meager expectations. Would be nice to hear from a senior manager, fluent in English, with detail on a plan to solve the issue or transparency as to why they cannot or will not. Harold Johnson read more

They have the worst customer service tech "help" ever. The "techs" know little to nothing how to help me. The 800-531-5000 is bogus. That # is for "new customers only, goodbye". I could never speak to anybody. I was able to reach them a couple of times with another #. I have no idea where I got the #. Even Google doesn't have it. That 531-5000#. is bogus. No other choice was offered. One time I called I was told that I had to call (another phone #) That was also a bogus phone number to help me with my issue. By the time I got through I had several #-all were bogus. I'm new to VA and I come from MA where I had Verizon. Unfortunately I can't get Verizon where I'm living. I had absolutely no problem reaching help. Their service was exceptional and the features far out-weighed Directv. Directv even hung up on me a few times. They had no answers to any of my questions. Their "service" sucks big time!!!! I'm sure they never read any of their reviews. I'm just writing to get this off my chest. read more

Screwy lineup with jumbled stations. Remote doesn't work. Voice remote is awful barely works. Picture is not sharp. Ann

negotiations have been on going for 2 months on stations in our area. we are blocked out of several stations we get sports and programs regularly watched we are not receiving services we are paying for. your cs service offered $10 discounted rate for one month. what a joke direct tv..get your act together. give your cs what they are paying for. read more

I have direct tv for years, but i am moving to a new place where the building doesn't accept direct tv, was send to my location 2 tech but the connection it is not possible That was on September when i try to transfer services also i have the payment setup to my account, after i cancelled, they charge me again for two months, i call and they apologies and give me the credit back, but now like 4 months later direct tv wants to charge me 151.42 because i did not cancelled my service spoke with duba supervisor today, very rude, very unprofessional employer, and she say she can give me 20 dollrs credit, please dont subscribed to direct tv , also explain to her the entire scenery and she say that i did not called to cancelled read more

For over 22 years I have watched them go down hill... For over twenty years I have watched my bill go up... I have called once a month for three months to try a lower my bill but all they want to do is cut my service... but they say I have an old grandfather package... I don't care what kind of package I have.... All I want is one of the new deals... But today I'm cutting the cable... Good bye... read more

Jerry just installed my mother's Dish ,w/o incident or issues even though it wasn't the easiest of houses. He was very intelligent, professional, and easygoing to have in your house. Your company is privileged to have him , he's certainly an asset to customer service installation. read more

I called a week into a new cycle of my billing cycle to cancel my services with them and instead of charging me for the week I had already used they charged me for the next three weeks. I was given inaccurate information that made me think I was done with them and didn't own them anymore money. Unfortunately, because I had the payments taken out of my account automatically, I was charged another three weeks of services that I didn't want and they won't refund my money!! When they were trying to get me to stay I was told over and over that I was a valued customer. Not feeling much like a valued customer right about now. Feeling more like someone stole $100 from me! I suggest a fire stick from Amazon and buy whatever apps you want. It's much cheaper! read more

Direct TV is a JOKE! Worst service provider ever, worst service. Everytime I called for issues they would hangup or transfer to the wrong department. Its just a shit show. Finally after a year of price hike and terrible service, I have canceled my service. They even screwed that up. I was paid up until the end of the month, and they still turned off my service. On the phone for over an hour asking for a refund for the time I had paid up too, or them to turn my cable back on. No one in customer service knows what they are doing. I am 100% not returning to cable and just paying for streaming services moving forward. Cable is a joke and they have worse service. read more

After 10+ years, DirecTV customer service and technical support could not be worse! I called with a problem with connection to my satellite dish. After following the troubleshooting instructions on-screen myself, the best they could do was repeat the same process, with the same result. They then offered to send a technician but when I balked at the $99 service charge and threatened to quit, they said someone from Loyalty would contact me, which they did not. CS would not try to get the service charge waived "for security reasons". So here we sit-I had to diagnose my own problem (wire corrosion at the dish) and Loyalty is unreachable while I will be charged a $99 service fee plus unspecified fees for parts and labor? Goodbye DirecTV-hello Xfinity! read more

I spoke to a representative from Direct tv today and was behind on my payment due to covid. My wife and I lost our jobs and have 3 small children at home. I explained my situation asked if I can pay 200 today and 150 the next few days. I was late due to the pandemic. He said to me and I quote that excuse was last years excuse covid is over and I sould not be late with my payment. His name was Isaac representative number w2kzms5. I've never dealt with such a inconsiderate slime like this guy in my life what planet does he live on to say covid is gone. I called back and got a supervisor and they did nothing either they said they would look into it. I've been a customer for years and they couldn't even let me pay more then half to turn back on my tv for my kids after the treatment I was given from their representative. This company has no compassion for people. read more

Terrible customer service! My building's management purchased to all apartments basic cable with DirectTv! Well in my apartment it doesn't work! The error 771 occurs! The property manager called them again and again, and ask someone to come and check and equipment but they refuse to do so! Saying everything is fine! I suddenly stopped having the channels! It's been like this for two weeks and you do nothing about it! Your truly unhappy customer with no channels to watch read more

DIRECTV - Television Service Providers Near Me

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Very poor customer service, could not speak to a service representative via phone, needed service to realign dish, took 2xweeks

I don't even know where to start on my recent interactions with Direct TV. I have used them at my home in Fire Island for 21 years. Having had a new roof installed this winter..I had the dish taken down (and I stored it) and now need the dish re-installed. Let me just say: They have not shown up for 2 scheduled appointments in the last 3 weeks (and NEVER called to tell me they weren't coming).. I have spoken with no less than 8 different agents from around the world..wherever their office happens to be.. Have gotten follow up calls from 3 different supervisors (One from AT&T) And have spent a total of 6 hours trying to get this resolved. AND I AM STILL AT SQUARE ONE! Of course, they have billed me through all this..(I just stopped auto pay). They now tell me it will be at least 2 weeks before a technician can come out (I am guessing re-connecting the dish will take 20 minutes). It is really hard to believe that a company run like this is still in business. If I ever treated a client like this..my business would have been shut down. read more

We are without service on a regular basis, often for days at a time. Trying their telephone help line is very frustrating and is not productive. read more

DirecTV's Support is abominable. I called them to upgrade my receivers to their whole home Genies, but told them I want to install them myself. I'm not new to technology, and I don't like other people poking around in my wires and connections. Also, I've replaced all of my receivers multiple times, so no biggie, right? When the receivers arrived, I couldn't get them to work. Some simple troubleshooting and Google revealed that the switch in my basement as well as the LNB would need to be replaced in order to work with the new equipment (It would have been nice to know that when I placed the order, but whatever.) I called them and explained the issue, hoping to bypass all the needless troubleshooting on their end and just get a tech scheduled to come do the upgrade. The first person I spoke to had me explain the entire issue twice before explaining that she is in Billing and needs to transfer me to Support. No idea why I got the Billing group when the number came from their website. But whatever. The next person was clearly first line support and was following a script. I explained the exact problem, how I'd come to the conclusion, and provided my switch model, which is CLEARLY not compatible with their SWM technology. I told her I can't get past the first screen because an error message is displayed reading "Cannot detect SWM." Nevertheless, she kept asking me to try things like unplugging the cable, resetting the box, making sure the remote had batteries, etc. Then she said she has to activate it from their end. She asked me to go to the next screen, and I explained for the nth time that I cannot move past the initial screen because the error message prevents it. After about an hour of explaining that IT'S THE DAMNED SWITCH AND LNB, she finally says she's going to send me to their second line support. Second line support did THE EXACT SAME THING she did, so after around another hour of practically screaming "IT'S THE GODDAMNED SWITCH AND F'ING LNB", she finally says, "Sir, we're going to have to get a tech to come look at it. I'll put in a service order for you." FINALLY!! The next morning, the tech showed up and looked at my setup. Within 5 minutes of seeing my boxes, switch and dish, he says, "This isn't a service call, it's an upgrade. You need a new switch and eyeball" (which is what he called the LNB.) Really? I need a new switch and LNB? WHO WOULD HAVE THOUGHT? He then tells me he has to go because it's not a service call, and DirecTV will need to change it to an upgrade. I begged him to stay while I got DirecTV on the phone to fix the issue with the order. He laughed and began doing the necessary work, commenting that he'd be done long before they figured it out on their end. Boy was he right. He completed all the work and I was STILL on the phone with DirecTV for literally three more hours trying to get it straightened out on their side. This complaint is in no way a reflection of the tech; he was fantastic, and offered to help me set anything else up later that day after DirecTV got its act together. But DirecTV Support is so disorganized and clueless it would be laughable if I wasn't forced to deal with them any time I need to fix or upgrade something. read more

We've been DirecTV customers for 9 years. Price kept going up and going up. We're on fixed income and decided to cancel the service in May 2023. Was told as soon as our returned equipment arrived back to DirecTV the credit of $82.35 on our account would be refunded to us within 60 days via a prepaid Mastercard. Today is the 60 th day. DirecTV got their equipment back on May 26. Was told a refund request was made May 28th. Now we're being told that the $82.35 credit on our account was promotional monies credited to the account and an investigation is being done by their financial team ( in a foreign country) as to whether or not we should get our refund at all. I would rate a zero for this company if I could. Don't ever sign up. They're going to screw you over any way possible. read more

I pay $170 a month and it doesn't work.... try to call and ask for help, and all you get are leading questions that take you full circle of nowhere... and on hold for 40 to 50 mins every time. Yes read more

Our remote failed after many years so we had Direct TV send another one very quickly. We had a very smart friend try to sync the new one but was never able to do it. Our tv turned itself off and we cannot get it going after many talks with the company and many hours on the phone wi no positive results. We called the company and got tech support but are not able to do what they wanted. We requested a tech person to come and help us. The operator said there would be a month wait! We decided to go with another provider and will be set up in 5 days with a tech. DTV is the biggest joke on the planet, bar none. They do not give a care about the customer of many years. I am really steamed about the whole matter and will get a lot of joy out of recycling their equipment including the new antenna when we reroofed our home. That tech should get a medal or something for his care, concern in servicing us. Now the company is on our hate list. They suck big time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

no one should get direct tv ever . they installed their equipment without my permission on my home damaging my roof and refuse to remove it . their customer service is horrendous , its impossible to reach a corporate office or get them to rectify the situation or accept liability/ responsibility. their policies are unethical and assinine stay away from them !!! no stars for them none read more

Our home was located in SWFl and totally destroyed on 9/28/22 by Hurricane Ian. At that time we had a 79.00 credit with Direct TV. Our service had been placed on vacation status until 12/2/22. At that point we had no phone, no TV, no electricity and actually NO home. Once we got the services back and mail delivery we received a bill from Direct. I made contact with a customer service rep. mid Jan and they said we owed the bill because we didn't cancel on 12/2 and that we would have to pay the entire contract. Direct continues to issue bills, says they didn't understand the IAN issue and that we would have to pay the bill. Customer service had me on hold over and hour and a half on 4/14 and then called back that night. They are holding us to the bill. I am in my 80s, husband had a stroke and our Fl. home destroyed. I cannot and will not pay the bill. I hope the people who work in customer service can find a company to work for that cares for their customers. read more

Direct TV and ATT are the most awful service providers ever. Since ATT bought direct TV things went to hell. Their ability to integrate is awful. I have asked to combine these two accounts and they said they did but did not. For the first in 25 years with ATT, we are searching for new providers. I have spent 2 hours today to remedy it to no avail. They just don't get it. read more

I bought a brand new LG Smart TV only to find that DIRECTV is not supported natively and I would need to use a Roku or like product to enable it. I was told and it was confirmed by DIRECTV that the app was not compatible. In 2022 DIRECTV chooses not to support one of the largest smart TV platforms...ridiculous! read more

twenty five years with DTV and the customer service gets worse each year. Only reason I stay is because of the NFL Ticket, which they are now giving up. Latest problem is cannot use app because system does not recognize my account, and two technical support reps have told me that I will be contacted by a specialist in three days to correct problem they don't understand. Surprise, two weeks later no call. Keep getting passed to other reps without success. Only way to get out of this mess is to call retention and threaten cancellation, which is certain after this football season. read more

I'm not a Direct TV customer but I spend a lot of time in a house that uses it. I find it difficult and non intuitive. And I'm often asked to "fix" it. Which is hard as I can't even get it to work when it's on. I've had them come to the house to fix things and they say "it's Verizon". Verizon often says "it's direct TV". So I don't know what to think. It got to the point where I had both the Verison and Direct tv people at the house at the same time to get it all working. It was hard. Finally I was able to convince the house to go to TWC. Yes, sometimes more costly, although right now it's $60 a month less. But at least TWC doesn't point at anyone else. They just help you solve the issue. I know this because I've had TWC in 8 different locations over the years. read more

Where do I start? I lost service when the sky was just cloudy. DVR worked when it wanted to or not at all. When I tried to rewind a live show it would play from the beginning for a minute then kick me out. TV shows randomly froze. Customer service? A joke. Wild goose chase to get anything done. A miserable girl (named Selena) gave me attitude when I called to cancel my service then hung up on me! The next day I tried to cancel again and my pin code and security question were somehow not working, hmmm?!! Don't order Direct TV! Go with Time Warner or Sling or anything else!! read more

Hate their service. The tv cuts out whenever it rains. Bad when you are watching a riveting scene of a movie or show. Literally watching Walking Dead and it started raining! And the box stopped. Also bad when you are watching a soccer game. Instead of goal, we were screaming NOOOO! They have horrible customer policies. Like when you paid every bill on time for 21 months and you had to cancel their contract for personal reasons. They charge you for the rest of the contract. So you are paying them for 3 months of service that you are not getting. OMG! Never Ever again. read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

Why is DirecTV Streams canceling accounts of long-time customers w/ grandfathered plans? They canceled my account when a bank card replacement failed to propagate to them, but not my AT&T account I also pay bill through for both services on same app. Now they claim their hands tied; bad faith, breach of contract. Called their service five times and spent hours on phone. Repeatedly tried to use their app last week, updated my autopay info with AT&T who then transferred me to DirecTV. After AT&T agents explained the situation to DirecTV Stream members, they all claimed that my account had been "canceled", that they "had no option" to "renew" grandfathered plans, and kept trying to get me to accept a clearly lower quality package, despite it still working on my iPad and bedroom TV, but not main room smart tv. After posting about DirecTV Stream's bad-faith response and breach of contract, they asked me to DM them, assuring me they would be able to fix the situation. I told them I reach out the next morning but now had reduced expectations after all the "messaging" I was given by their team. I told them I want my grandfathered package and my account restored. I auto-payed for years and after one error from the bank their team took the first opportunity to cancel my plan. After DM this morning no response; don't trust their customer service, all scripted talking points/messaging with fake concern, and no desire to assist long time customer or honor their contracts. read more

Have been on hold for an hour now just to speak to a supervisor. They were paid in full on January 31, 2020. Then have now turned us into a second collection agency after being paid in full the first time. Also has been reported on my husband's credit report after we have taken time to clean up his credit report. Do not do business with them. They will lie and cheat you every time. read more

lower than that. i would say it's BIG 0. They are horrible, they lie and then they hang up on you. They tell you they can help you then they tell you that the information you provided for authorization verification is incorrect and they can't help you and they hang up on you. I spent hours being lied to and hung up on just to be told I had to go into an art store to show id. I don't have a car and don't have a way to get there but they still refused to help me. All because I don't know my email address. I don't give them the right one they say and I only have one. I made 10 calls to fix my problem and they wouldn't help so my advice is to never get directv and tell everyone you know not to use it read more

If zero stars were an option I would have opted for that. I have been a DIRECTV customer for 12 years, and was fortunate enough to have limited issues until my equipment failed in early September. My experience with getting my services up and running was HORRIBLE, and too long of a story to write here. My advice, if you need to replace your equipment, do yourself a favor and explore other options. read more

Beware of Direct TV streaming. Expensive for what you get, Expensive to cancel, lack of tech support, repetitive OLD programming. Sound cuts off when attempting to watch a movie, pixels go missing on screen too often. Generally, not a good service. read more

Don't choose Direct TV, over priced and your cable goes out everytime the wind blows. Hassle to get a human on the phone. Our internet is out. I work from home and my kid goes to school online. Their internet goes out often. My bill is almost 300 a month and we have regular cable, no pay channels. Save yourself the hassle and go with anyone else possible. We are canceling as soon as possible read more

I am sad to leave this review....we have been direct tv customers since 1995 I think..we used to encourage people to sign up because of how great the customer service was...it is now awful...we recently dropped direct tv and that was the only reason....poor service...it pains me to see a once great company just crater. read more