Amazing work. Had ordered an install from Best Buy and they failed 2 times with both times. Still waiting on my refund. I ordered cameras on Costco.com and install from hello tech. Simple, easy, reliable, and ON TIME! read more

Really nice guy comes. Says he cannot set up the ring doorbell properly because he does not have any tools to run the wire around the way the exisitng nest doorbell camera was run. All he was willing to do was plug it in and leave the wire hanging. Why doesnt anyone take pride in doing a great job or want to do a great job. read more

This company's service description is misleading. They advertise a service labeled "uninstall/install TV" for $100, which reasonably implies that they will remove the TV from one location and reinstall it in another. However, when the technician arrived, he only unscrewed four bolts, placed the TV on the floor, and stated that installation was not included in the service. According to him, the service covers either uninstalling or installing -- not both. This is not what is communicated in the description and creates a false expectation for the customer. The wording clearly suggests a complete uninstall and reinstall service, not a partial task. This experience was frustrating and a waste of time. The service description should be corrected to accurately reflect what is actually included, so other customers are not misled. read more

On 11/10/25, I was referred to HelloTech by Xfinity for an in-wall cable run and scheduled service for 11/12/25. The technician arrived, began work, then said he needed to leave to get a part and would return later that day. He never came back. When I called HelloTech, I was transferred to the technician, who said he was on another job and would not be returning. I called HelloTech to reschedule and requested a different tech, but they sent the same one. During the second visit, the technician removed my attic access hatch, cut a hole for the outlet, and damaged drywall and paint in multiple areas. He also damaged the attic access door. Shortly after, he began packing up and said he had to abandon the job because he was "not qualified" to do cable runs. When I pointed out the damage, he apologized but said there was nothing he could do. He tried to cover the paint damage by brushing over it, leaving paint streaks and drips down the wall and onto the floor. The drywall hole he cut was left unfinished with plaster dust everywhere. When I contacted HelloTech asking to speak with a manager, I was told I didn't need to and should just submit a claim. I filed the claim, but the response said it could take up to two business days for someone to contact me. That is unacceptable given the property damage and unprofessional service. I am requesting that HelloTech contact me immediately and reimburse me for the cost to repair the drywall, paint, and attic access damage caused by their technician. read more

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I'm waiting to see if they make the appointment that's been rescheduled for the 4th time.

These hucksters are the WORST. They were charging me $20/month ($240 year) subscription fee for the privilege of getting hosed by them. The first time I needed them to come to my house they were OK. The second time is when they really went off the rails. On three separate occasions, I got texts saying the tech was "on their way"...only to get another text saying an issue came up and I would have to call to reschedule. I ultimately had to go elsewhere to get the tech issue solved. Is that any way to run a business? When I called to cancel my subscription, they said I "just missed" my annual subscription renewal/cancellation window and therefore I would have to pay them for an additional eleven months. I asked to elevate this to a manager who could right this wrong and they told me "we can't do that." DO NOT hire them. BTW, they are not accredited by the Better Business Bureau...'nuff said. read more

I normally don't write reviews, but after my experience with this company, I feel compelled to share in hopes of saving others from the frustration and time I've gone through. From the beginning, communication was spotty at best. I scheduled a service with them well in advance and was assured that everything was confirmed. The day of the appointment came and went--no one showed up. No phone call, no email, not even a courtesy text to let me know there would be a delay. I had taken time off work specifically to be available, only to be completely ghosted. I reached out the next day and was told there had been an "unexpected delay" and that someone would reschedule with me immediately. I gave them the benefit of the doubt--everyone has off days, right? Unfortunately, that was just the beginning of the ongoing pattern of unkept promises. They rescheduled... and failed to show up again. This cycle repeated itself multiple times: confirm an appointment, fail to show, offer vague apologies, and promise to "make it right" with a new date. Each time, I cleared my schedule, and each time I was left waiting with no service delivered. After the third no-show, I finally asked for a full refund. I had already paid in advance for a service that, to this day, has never been provided. That's when things got even more frustrating. Suddenly, the customer service reps became much harder to reach. Calls went to voicemail, emails were ignored, and when I did finally get a response, it was full of vague promises that my refund was "being processed." That was over a month ago. To date, I have not received a dime back. It's one thing for a company to run into scheduling issues--life happens, and I can be understanding when people are honest and proactive. But the complete lack of accountability, professionalism, and basic respect for a customer's time and money is unacceptable. Not honoring a refund for a service that was never rendered is not only unethical, it borders on theft. I've since filed a complaint with my bank and reported the company to the Better Business Bureau. If you're considering using their services, I highly recommend you look elsewhere. There are plenty of businesses out there that value their customers and operate with integrity. Unfortunately, this is not one of them. Save yourself the stress. Avoid this company at all costs. read more

I wouldn't recommend this company. They were referred by my home warranty provider to install a Ring doorbell. They confirmed a 1-5 PM window, but no one ever showed up or reached out. I even took time off work waiting. Poor communication and no respect for customers' time. read more

Made 3 appointments no one showed. I only received notification that no one would show up for the first appointment. Requested a refund after the third no show and I was told it would take 48 hrs for someone to contact me regarding my refund. After receiving the call about my refund I was told that it will take up to 4 weeks to receive my refund. When I asked to speak with their manager I was told there was no manager. read more

****Beware - Don't use HelloTech!!**** I tried for two days to book appointment but there were no techs available. I spoke to a Supervisor on 10/16/24 and she made an install appointment for me for 10/19/24. On 10/19/24 the Hellotech was a "no show" and never arrived, I received no email, no phone call, and no text message from Hellotech about my appointment. On 10/19/24 I called HelloTech at noon and Bryan requested to have a Supervisor call me within two hours. I received no call, no email, and no text message from a Supervisor. HelloTech is a scam and they lead people on to think they will schedule the appoinment based on your availability. Now I see HelloTech canceled my appointment. I still need to have HelloTech install my tv. Please have a Senior Manager call me to set an install appointment. I purchase the large tv and install service through Walmart because they offered an install service with HelloTech. HelloTech refuses to contact me, they refuse to honor their install appointment, and I still need help installing my tv. read more

50 in TV install TV mount install gone wrong. Tech drill so deep from bedroom that he causes 4 holes on dining room wall large enough to see through. He left for 20 min in the middle of the job leaving me with bedroom unfinished plaster and dust in the dining area all while caring for a 2 yr old. He patched up 3 of the holes not 4 but 3 go figure. It took 2hrs and had to call him back to retrieve his tools. Now I have to pay for paint. NEVER AGAIN HelloTech read more

They couldn't find a technician in my area, but continued to charge my membership fee. If they can't provide service, why ask me to pay for it? Chat is not helpful. Been on hold to talk with service now for 45 minutes. They KNOW they don't serve my area. And they are still charging me read more

800 dollars later and my walls a mess and it's still not set up. I cut him off because he took too long. He does not know how to patch a wall. He was able to reconnect my system but that took 3 hours! 5 hours to snake wire through an existing cable hole! read more

HelloTech - IT Services & Computer Repair Near Me

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BEWARE! This is the most dishonest, unprofessional business i ever had to deal with. Why a big store like Wallmart would use this business to do contract work for them with its customers is beyond me. Purchased a big screen t.v.from Wallmart which included wall installation by Hellotech who does their contract work. The first scheduled appointment the tech was late. When we called the company they told us he isnt coming. Made an appointment for the next day and the exact same thing happened. Another appointment was made for today and same thing. No explanations or a phone call that nobody was coming. We sacrificed a lot of time because of this company Check out other similar reviews . This is an awful company. You have been warned. read more

"Terrible Experience with Hello Tech" I would give zero stars if I could. After FIVE missed appointments, all I got was a "sorry, we can't do the job." Each time, I adjusted my schedule and waited, only to be stood up or told there was some excuse. It was a complete waste of time and showed a total lack of professionalism. If you value your time and want reliable service, look elsewhere. I wouldn't recommend Hello Tech to anyone. read more

Simply put HelloTech is a terrible company. We booked an appointment and the company charged our credit card for this. We waited four hours for the technician only to find he bailed on showing up. The company rescheduled for the next day. The next day the company canceled the appointment AFTER we again waited four hours for the technician. The appointment was then rescheduled for the third day and again we waited four hours but no tech appeared. We called the company representative and got absolutely stone walled by her. We repeatedly asked to speak with a manager and we got an endless run-around from her. She told us our service wasn't done by the company when two previous reps said it was. This company should not exist. The quality of customer service, knowledge of the representatives and overall company performance is absolutely horrible. read more

I ordered service for my Nest thermostat as p Google. first appt cancelled, second and third were "no shows"--still waiting for tech. They assured me tech would show second time--but they failed. Now they tell me they only look for a tech after you make the appt--and make you sit and wait without telling you they do not have anybody. Terrible and frustrating. read more

Worst experience ever. I make an appointment 2 weeks in advance. It was confirmed by "Technician 1" the day after the appointment was made. I take off work, and ready on the date scheduled. 15 minutes AFTER the appointment was supposed to commence, the technician asks me if I can move the appointment from 9am ( it was already 9:15am ) to 4pm. I say no because I have other arrangements. He cancels it. I call and complain. They assign a new technician for 1pm. OK, fine. At 12:30pm the new technician calls and asks me to choose a DIFFERENT DAY. I explained that I took off work for this. He says, "OK" then hangs up. Two minutes later, I get the cancellation notice. "Your technician is unable to make the appointment, choose a different time." I call and they state they cannot refund me except through PayPal, and it takes 30 DAYS! The most unreliable and unprofessional service I have ever attempted to use. First and last attempt. Buyer beware. read more

PC Repair done by Mark---I set the appt and he called to verify the issue (appt was for next day) He then said hows today (Sunday!) and he was there in an hour--spent 2 hours on a tough problem and fixed it saving be the cost of a new PC. I joined with membership after Hello Tech installed my home safety system--super nice and super fast and so far super talented techs. read more

purchased television with Walmart and Walmart uses Hello Tech for installation. Hello Tech cancelled 2 nights in a row and acted like no big deal wasting 2 of my nights. Don't use them read more

Awful experience. My AC stopped functioning on a hot summer day after my nest thermostat installation. They wanted to charge me an additional 100+ to "fix the issue". I have emailed on several occasions requesting a refund and have not received an answer. I had to call a HVAC technician and he said it was not wired properly. Will never use again and will not recommend. read more

I do not recommend HelloTech. I purchased a Logitech smart doorbell and as part of the package, included installation with HelloTech. Scheduling on their website was easy and straightforward but it went pretty downhill from there. The technician contacted to let me know he would be an hour late. I appreciate the call. He arrives a little before 7:00 PM and starts getting to work. I was feeling pretty confident it would go quick since he said he does smart doorbells all the time. He connected the doorbell and it didn't work. He disconnected and re connected it again, but it didn't work. When removed and plugged into an alternate power source, it worked fine. He didn't have his own micro usb cables to test power to the unit so I had to scramble to find my own. I also became more worried since he wasn't sure about the different color indicators meant on the doorbell He suggested to upgrade the power transformer for the doorbell. He didn't have the parts with him, so he went to Home Depot. Upon return he installed the transformer. But something happened and he said he fried the transformer unit. He was scared that the doorbell was fried too. Luckily it wasn't. At nearly 10:00 pm he said he'd come again the following day. The next day he came at about 10:45 AM and installed the doorbell. He was more prepared because he had a transformer with him. The doorbell worked! But it wasn't connected to the chime inside my home. He kept trying but it wasn't working. He left at 12:45 PM and I have a doorbell that does video. But doesn't make a chime inside my house - yea the most basic function of a doorbell. Summary: unprepared tech who didn't know what he was doing. 5+ hours of time for something that doesn't quite work right and HelloTech charged me an extra $79 for the transformer. If you have a choice stay away from this company read more

Scammers! I ordered a TV mounting service which was ok, but 6 months later I found out they had subscribed me to a membership and charged me $20 a month without my authorization. They still refuse to give me my money back! read more

I just a new desktop computer and ordered service from HelloTech for the first time ever - for a single home visit to help install my new PC. While the process was simple and fast, I got an invoice for a monthly membership with them, which I never enrolled in. Chatting with the rep, apparently there was a box that I didn't un-tick or something, which I never saw, which automatically enrolls you into a subscription. Where I come from (I Founded a TV channel with a monthly membership), this is considered Freud (or dis-honest at the very least). I cancelled the appointment and was SOO disappointed that in year 2021 services will mis-lead customers like that. Although I'm still in desperate need for a technician (help, anyone?), I would never use this company again. I prefer to pay more and get honest technicians. ): read more

This is not a safe company to hire if you are a woman. Just had a technician leave, who cussed at me and I had to ask to leave my house. I had asked him to install a C-wire and he said he didn't know how to do it. I told him that was the job I hired him to do, and he said he was unable to do it. I had clearly put my needs in the order upon booking. I said I was frustrated because I had clearly communicated what I needed, and he began yelling at me. I told him to get out of my house, and the situation escalated. If you are a woman who expects a professional to show up, this is not a safe company to trust to have in your home. read more

I'm so disappointed in this company. I wanted to get my nest systems installed and the Tec was unable to do it he left within 30 minutes. I immediately called hello tech to let them know the insulation was not complete and I need my refund. They told me they would be refund and it was in process. That was a week ago. Every day I call and they say it's in process and call my bank they don't understand why I don't have it. Finally I found out it's still in processing but they don't know when they're going to process my refund. I called my credit card company to get a credit. I will never use this company again please read this and find someone else to do your work. I very rarely write reviews but I am so irate that I had to let everyone know....PURE FRAUD wish they had negative stars. read more

Bought there service from Target. They referred me to their website. Their website didn't work. They have technical problems. I had paid for their service and could not find anywhere to call them. I sent emails to them and received messages that I shouldn't use their address. I found their phone number by looking at the source code of the website. I gave detailed information and agreed to pay $30 more. They took my credit card number, but none of the detail. The tech wasn't prepared. I ended up helping him for an hour and he wanted to leave with the tv mounted incorrectly. I get it. They have a tight budget. The Tech was not the problem. It's the company. The Tech was a nice guy. He wasn't set up to succeed. All is well. You may get a better experience if you use them. read more

I made an appointment for a technician. In the meantime my son happened to come by and resolved my issue so I cancelled the appointment three days prior ! They charged me $25 for what? read more

Hello Tech installed my tv for $169. The entire process took about 3 minutes. He simply hung tv on brackets. They then proceeded to bill me $14.99 a month for the last 7 months for Surround Sound. I did NOT sign up for this, nor do I have surround sound!! Just realized this error on my charge card. Be very careful with these people, shady. read more

I contracting this company through Target over a month ago for "Professional Installation" of a 50 in TV. The process to just get the appointment was backwards and should have been my first clue that this was going to go left. However, I continued on ad scheduled the appointment only to have a tech (and use that term very loosely) come to my home and strip and damage my existing coax cable and disconnect my router leaving me no internet or TV service to my other devices. Contacting the Customer Service Department located in the Philippines was just a run around and being placed on hold. The process was frustraing to say the least as they instructed me to open a damage claim which to this day has not been resolved and I ony get contacted about it when I call them! I am still trying to et someone to get back to me on this! Target won't even help me... Save yourselve the headache and just don't use them. read more

I used HelloTech when their name was GeekAToo. They may have been bought out by HelloTech, but what do I know lol. I loved the service then too and still love it now. Anytime I need a tv mounted my go-to is HelloTech. All the other places I looked, want ridiculous amounts of money to put up even an average sized tv (40 inches or less); I'm talking $300 and better. I got both my 46 inch and 65 inch TVs put up for less than that. Their website is easy to navigate and the process is really straightforward and transparent. If you need a tv mounted I would advise you to check HelloTech first. The technicians I've encountered are friendly and knowledgeable. Experiencing any confusion in the process? Just give them a call. read more

HelloTech - My 46" TV. - IT Services & Computer Repair Near Me

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Don't hit the panic button in the picture. Call Hello Tech for your installation needs! read more

HelloTech - Key fob and panic button from Simplisafe. Don't hit the panic button! Call Hello Tech to assist you with installation needs. - IT Services & Computer Repair Near Me

The first tech they sent was useless, He couldn't get my doorbell to work. The second tech they sent out Christopher did a great job and got things working He knew his stuff!! read more

Booked for them to come and build a vanity. As they requested prior to them coming, pictures of the vanity were sent over to them (with dimensions). No mention that it would require a 2 person job until after I inquired that they decided to charge my card double once the technician left. it took over a week for them to get back to me as to why I was charged double. 1) when pictures were sent prior to them coming, that should have been communicated so that I could decide if I wanted to proceed with the appointment 2) no mention while the technician was here that it could be a possibility for extra charges due to the complexity of the vanity. I was blindsided with extra charges and no explanation why until I continuously pressed for it. I will no longer be using the services of this organization for anything other than a computer issue (my experience with that was very positive). Very unprofessional to just charge extra (double) and not communicate beforehand or even while the technician was at the home building. read more

Had two appointments with Hello tech. They confirmed the appointment a few hours before the scheduled time but didn't show up. I waited a total of 4 hours for nothing. They obviously use outside contractors so not sure it's even a safe service to let them in your house. I needed an alarm repaired and they now have jeopardized my safety by not showing up. I could have called other services that would have showed up. Do not waste your time waiting for them to show up read more

BEWARE a scam of a service!! They are trained to lie to you! They ask you to sign on their tablet BUT THEYLL NOT TELLING YOU WHAT YOU ARE REALLY SIGNING. When you file a dispute with your credit card company they tell them the customer signed THERE IS NO REFUNDS!! When ever you do call them you will notice HARDLEY NOT ONE AMERICAN CUSTOMER SERVICE REPRESENTATIVE!! Hello Tech is a BAD PLACE TO DO BUSINESS!! If a tech does mess up its the customer that pays for it ! STAY AWAY FROM THIS COMPANY !! Hello Tech will LIE their ways to make $$ ! The tech can do damage and Hello Tech will LIE their way out of it !! They use sub-contractors !! REMEMBER BEWARE !!! read more

Was charged $113 for a job that didn't result in the functioning of my Ring door bell. The tech didn't have the instrument needed and we spent about an 40 minutes trying to resolve. Our landlord ended up finding us someone to come out and they fixed the doorbell in :30. read more

I scheduled an appointment for tech service on my laptop. The tech canceled the appointment at the last minute. Annoyed, I ended up resolving the computer issue myself. Months after this occurred, I started to see monthly charges on my credit card for some kind of "lite membership" with Hello Tech. I canceled the membership online. When I followed up with the company (waiting about 30 minutes for an operator), I was told that I had signed up for this "membership" when I scheduled my service call. The company acknowledged that my membership was canceled but will not refund the money already charged to my card. This is only $10. I get it. But this is bad, deceptive business practice. The BBB has multiple complaints relating to the exact same issue. I submitted my credit card in expectation of service which I never used. For my good faith, I unknowingly subscribed to a monthly service plan and was charged money for a service I never used. read more

I contacted HelloTech to help me reconnect my Chromecast equipment to my Samsung TV. Previously I did this by myself. I recently switched providers. When Directv installed the new equipment I lost the ability to broadcast and stream shows. I tried to hook up the new equipment but was not successful. It was so frustrating! I finally gave up and found HelloTech. They are very friendly and efficient. My appointment was made for the next day ($79.00). I was impressed with their safety protocols. I was asked to wear a mask during the service appointment. He also wore a mask. The tech was on time, very personable and confident. He reassured me, explained what he was doing and why. I learned a lot. He quickly resolved the problem. I thanked him and am considering buying a membership with HelloTech ($100.00). I am not a techie and when I need help, I can call them. Such a relief! Now I'm going to watch a movie on Netflix! Yay! read more

We scheduled to install our nest thermostat, doorbell and lock at .11am. 11:15am the technician called saying he was late (really?) and would need another hour to come. We agreed to wait. 3 hours past, no one showed up, online support has been useless They make you accept a cancellation policy that would make you pay for the full appt if not canceled far in advance - but what about the other way around? Is someone paying me $225? Extremely unprofessional read more