I visited Verizon today at 569 Pompton Ave in Cedar Grove NJ for help with my phone and received…read moresome of the best customer service I've ever experienced. The representative who assisted me, Dimitry, was extremely knowledgeable and resolved all my phone issues. What impressed me the most was his ability to work with multiple customers at once but managed to make everyone feel valued. He remained incredibly friendly, patient, and professional throughout the entire process without showing a hint of frustration. Verizon is lucky to have such dedicated staff! Thank you, Dimitry

While Sam and the other employee at this store were friendly, I questioned…read moretheir statements about having to pay $1.00 per month for 36 months on a new Samsung phone purchase. If I was willing to pay for the phone in full, why did they insist that Verizon wanted me to pay $1.00 installments for 36 months? Their "justification" was that Verizon does not buy the phones. I have been hoodwinked before by a Verizon Wireless dealer at a kiosk at a mall in Wayne, NJ who insisted that I change my phone lines, so my B.S. radar went up. I declined this "offer," which I considered shady and lacking transparency. One poster on the internet said that Verizon employees are told to pitch this shady financing to consumers as a way to ensure they remain with the wireless carrier. Shame on Verizon and Verizon employees who misrepresent the reason for this payment "plan."

I experienced excellent customer service. A highly knowledgeable staff member helped me switch to…read moreVerizon and purchase new phones. I recommend this Denville business.

The customer service is AMAZING ! Whether the matter is complex or mundane, or who you speak to…read more These dedicated staff will give you the time and effort needed to resolve the pry.

Go here. If you need help with anything related to your…read moreVerizon phone plan (phone upgrade, phone issues, plan quotation, new plan)... Go here. I've been to Verizon locations all over the country and I've had some horrible experiences where I was ripped off, lied to, misled and never followed up with. This location has a talented team, that care. I won't name them by name, but I've worked with 3 people here and I would hire them all. Smart, professional, passionate and personable. Nutley is lucky to have this store. Verizon is lucky to have this staff.

Carlos is extremely rude and belligerent. Blatantly lied on a customer of 21 years, called the…read morepolice to make a false report (then retracted and said he didn't want to when he was caught in a lie, refused to give a manager's name and was aggressive and hostile. There is a police report to prove this. In addition, after him berating and being abusive with his customer, the Verizon staff now has people leaving false positive reviews. There is a police report that proves Carlos weaponized the police and falsely reported an assault. Also, I'd advise Verizon security to investigate extra charges for customers because a $10 charge could not be verified. Even through Verizon corporate.

G is fantastic. Very knowledgeable, and didn't blink an eye when i told him the issue that i was…read morehaving with my current carrier. He was able to get me setup, and it was a massive relief.

Best customer service in NJ! Jassi is the most helpful person you will meet and will go above and…read morebeyond to help.

Working with Shawn at the Boonton store was one of the best cellular phone experiences I've ever…read morehad. I had significant challenges with Verizon before working with Shawn, but he helped me through all of them. If you're looking for a Verizon phone or mifi device, you've gotta see Shawn. Well worth the drive!!! (Michael and Roo Roo)

I never leave reviews but starting this new year I promised I wouldn't be taking shit from anyone…read moreanymore. Me and my mom went to go see if there was a problem with my phone while there was a nationwide outage today January 14, 2026. The person working there had nothing but attitude. My mother is a very nice dainty af woman and she was very calm and she had some questions because she was confused, there was another Asian lady there as well and she was being very sweet and she had questions because she was confused. They were both met with customer service that felt like we didn't matter and their questions were too stupid to be asked. In today's society with the fkd up administration that we have the last thing that we need is someone in customer service who can't suck it up and do their job and just be kind and answer these old freaking women's questions without making them feel like they shouldn't be asking them in the first place because they should just know these things. I get it, old people are annoying with technology but you don't have to be an ahole about it especially when that's your job. Everyone is going through shit. There was a man who looked like he came from work and skipped his lunch for this problem. It was just awful customer service. Train your workers better, everyone is going through shit yet we still find ways to be kind. Not to mention the worker tried to talk down to me saying that if I go home I'll have Wi-Fi. I just came from my house that did not have Wi-Fi. Also Verizon you do suck in general, don't think people can't put two and two together on why the service is down for some people.

The most prompt and thorough communicator of the bunch on yelp. Was willing to come out of his…read moreservice area for the job.

Our new door arrived, and was installed. The color is perfect, the holes for our lock Set were…read morecorrect. Everything that we ordered was correct, what more can I say, these people know what they are doing.

My Anderson front door was having issues, and AMC provided incredible customer service and my…read moreservice call was done professionally. Excellent communications, impeccable repairs and service. Very friendly and helpful. I would use them again for any needs.

I needed a locksmith to rekey our front door lock. I called Able Security on Friday afternoon and…read moreEric picked up right away. We scheduled an appointment for Monday at 10am. He and an assistant called ahead to ask if it was okay to arrive early. In the course of rekeying the deadbolt, they advised that replacing the unit was better because the previous one was so old. The door handle was a "camelot" style in brass, and as it isn't the preferred style these days, they didn't have a matching deadbolt. They kindly drove back to their shop to retrieve a brass deadbolt that they had. They came back, installed it, and cut the extra copies of the keys that I wanted. As a courtesy, they also tightened the door handle which I was frankly worried about, since it was wobbly and didn't feel secure, but I didn't have the skills to figure out how to tighten it myself. They didn't have to, but they disassembled the handle to tighten it, and upon doing so, found that it, too, was so old that not only were the screws spinning and not catching the material, but the metal parts inside the lock that should latch together were worn down and wouldn't go back together. So the door handle could turn to open the door, but if you put any pressure on it at all, it slid right off and you were holding a doorknob in your hand. That put a time crunch on their schedule, but they didn't leave with the job half done. They suggested I get a new handle and they put a temporary doorknob on. Once I picked up a new handle, I called back, and Eric fit me in the next morning. That morning, I was running an errand and Eric called right on time to say that he was at the house. I was running late, and he waited patiently for 5-10 minutes until I arrived home. He and his assistant got the handle on in a half hour, and didn't even charge since the reason the door handle wouldn't go back on in the first place was because they were being thorough and tightening the handle which wasn't in the original statement of work, but an extra favor. I really appreciated the professionalism, integrity, punctuality, and advance notice of their arrival. Highly recommend!

Stopped to have an " old key" duplicated and was relieved to find a knowledgeable key guy running…read morethe store. Michael Chiarella was friendly and a pleasure to deal with, making a duplicate that worked perfectly! Next time I need a lock or key, I know where to go. Thank you Mike for a job well done. Stay away from the big box stores go to a pro.