Ziggy at the Verizon store was awesome! He put a new screen protector on my phone and made the…read morewhole experience quick and easy. Super friendly, professional, and genuinely helpful. It's rare to get customer service this good these days. Really appreciate the help -- thanks again, Ziggy!

Omar was so helpful and went above and beyond!! His advice enabled us to save money, gain more…read moredata capacity and resulted in new phones for my two sons. Super knowledgeable and would concur that not all Verizon stores are created equal!!

Cell phones are a necessary tool for Yelp reviewers. My ancient iPhone 12 was getting a little long…read morein the tooth so I started searching for Verizon stores near me. The staff at a couple were unhelpful and, sadly, a little pushy. My wife, smarter than I, searched further afield and sent me here. Wow! I was greeted by a tech named Tom. He checked me into their system in about a minute. He made me comfortable working with him because he actually listened to my concerns and needs. After examining my account he recommended a new phone that is the current state of the art ... iPhone 15 Pro ... and a plan that had higher speed and he explained that with a trade in, and a switch to automatic paying with a checking account, my monthly bill would remain the same! There was a minor glitch with the trade in, but Tom went to their help desk while I sat and he cleared everything up. While I waited, he updated the iOS on the new phone and transferred everything perfectly. Tom was amazing. Really. He knows his products. He doesn't sell more than you need, rather he listens and recommends options that he thinks will offer the best value. My experience with him told me there are still people who come to work to do the best job for the customer and properly represent the products his company offers. Quite a rare treat in these me-first days! Great service, amazing sales tech, perfect transaction. Sad I can only assign just 5 stars.

I treated myself to a new iPhone and chose this location for pick-up. I was in and out in under a…read moreminute! When I returned to trade in my old phone, the staff were immediately attentive and processed everything quickly. The service here is excellent--far better than the Morris Plains location. I'll definitely be returning for any future Verizon needs.

Interesting one here. Cracked my laptop screen and had to disable touchscreen. Look around to get…read moreit fixed, people love Device Surgeon. OK, let's check it out. We talked for awhile, got the problem diagnosed, the guy at the desk called the owner to confirm the part being ordered, great. Get to a week later, I call back about the part because I need it replaced. "Oh, $, we never got that ordered. I was mowing my lawn when he called me and..." Oh boy. Not good. Let's review: * Immediately refunded my deposit * Continued investigation and found they DID get it ordered * Did not demand a new deposit * Continued tracking the package, even though it seemed to be lost - well beyond the expected Tuesday-Wednesday timeframe. * It arrived while I was at work, really didn't have time to fix it. But he called me up to let me know and we worked out a time - he personally promised to set that time aside for me. I showed up, he confirmed it was the right screen, we went through some tests - it was glitchy - then he rebooted and it seems to have unglitched. As I now touch my screen to confirm, Device Surgeon got it done. They fought the mail, they put the customer first, and navigated a tricky situation successfully. Support your local businesses when they support you.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

My son and I visited Best Buy on Rt 10 East Hanover yesterday 9/6/26. We needed to address a…read moreprinter's malfunction. At customer service, we had the most satisfying experience, not because we got, necessarily, what we wanted but because of the person behind the desk: Anthony. What a breath of fresh air!!!!! Anthony helped us with much kindness, respect, knowledge and patience!!!! He had a "Will help" and "can do" attitude. He was the only person there and the line was getting longer but he did not lose his patience and was determined to give us the best possible resolution to our problem. We appreciate very much his help. And if Best Buy's managers read this review, thank you for employing great people at your store. We will be back because of this outstanding service from Anthony, at customer service section. Please give him a shout!!! Great job! Miki

2026 has been loaded with a lot of "only me" moments, and my recent trip to this Best Buy was no…read moreexception. I had the misfortune of my car's screen conking out on me, so I decided to try to have Geek Squad do an installation. I booked an appointment online and it's like pulling teeth trying to figure out exactly which parts to buy since you need to go to your appointment with everything ready. There are many components needed if you want a new screen that will work with your backup cam and/or steering wheel controls. Prior to the appointment, I went with my fiancé to inquire about which screens would be the best option for me. We went to the Geek Squad desk, and I explained to an employee that I had an upcoming appointment. I said I wanted to get input from GS in advance on which radios I should browse at the store. The employee walked away and came back a few minutes later to tell me, "The auto technician isn't in right now, but he'll be here tomorrow. So, we can make suggestions today, but they might not be the best suggestions." This was one of the most ridiculous interactions I've ever had at a store, I couldn't believe the absurdity of it. So I wasted my time going there, now I should waste even more time by going again in hopes of speaking to someone for a pretty simple question? After this absolute joke, I cancelled my appointment and ended up going to a specialty shop that knew what they were doing.

It's noon on Sunday Aug 7th 2016. And you still haven't opened yet.. Customers and employees…read morewaiting to enter.. Bad, Bad service ..

Brought in an unlocked phone bought from another carrier…read more They had no idea how to help me besides trying to tell me I made a purchasing error. NO, all I needed to do was wait a long time for stupid ATT bloatware download on to my phone. Got it working after a couple reboots on my own. Thanks for nothing ATT.

So I bought an iphone 8 from ReFone. Fully refurbished, but no where did it say that the water…read moreproof, or even water resistant feature was nixed. The phone got very wet for a very short amount of time. I figured no big deal. I tried to turn it on immediately after and it still worked, so I dried it off and set it out to dry. It never came back on, so I did the rice thing. Still nothing. I contacted the company and they said I could return it. I had only had it about a week. Ended up being super shoddy, because in a few days the back of the phone came off. I have no idea what that was about, but seems it was a horrible refurbish job in the first place. Well today they issued me a refund of $2.84 on an order of 281.11, their reason was the sim card tray was so scratched they could not determine it was the phone they sent me. I had the phone for a week, if it was scratched it came that way from them. I don't have a treasure trove of iphones laying around. But I cannot prove it and that's what scammers use. They get garbage, resell it to a sucker like me. Then when it breaks they keep your money. Stay far away from refone. Or check for a scratched sim card tray, no idea what that's about, maybe I need a microscope. When you have a company that scams people, they assume everyone is also a scammer. While I'm not, I sent back the phone they sent me a couple weeks after they sent it and it was garbage. The only way the tray was damaged was if it came that way from them. So make sure to check your sim card tray because if they pulled this on me, I bet they pulled this on someone else too. This is the garbage they sent me, then wanted to claim it was me that switch phones on them. So they wrap up garbage, ship it to unsuspecting people, then when it breaks, they get it back and claim the user switched it out. No way to prove it, but there is a way to warn people.

From the owner: Vexwire is a leading provider of post-manufacturing products and services for the wireless…read moreindustry. Our wholesale products include: - GSM, iDen and CDMA cellphones - Laptops, Notebooks and PC Computers - AirCards and USB Wireless Modems - Wireless Accessories Our services include : - Reverse Logistics - Repair and Refurbishment - End-of-Life and Recycling Programs - Wholesale Re-marketing, Redistribution and Liquidation - Excess Product : Buy & Sell Please contact us with all your wholesale inquiries: info@vexwire.com

‍The guys at Cell Doc are awesome. I cracked the back glass of my iphone X and they fixed it up,…read moregood as new, and quickly, too! I checked all the other places around and these guys have very fair prices, plus a nice collection of cool cases for all makes/models. 5 STARS

Lots of accessories as you come in here. Located in the Livingston Mall…read more While they weren't able to fix my phone, they were right upfront and told me so and helped redirect me to other service providers in hopes they could help me. They are best with iPhones and major Android brands like Samsung or Motorola.

Went in last night right before they closed because my hard drive was not detected. He was kind…read moreenough to run several tests for free taking quite a bit of his time to determine the hard drive was done. Offered me a few options. I'm still deciding how to move forward but appreciate the service at no cost. Would have cost at least $200 at Best Buy. I brought my cell phone in for repair previously and they did a great job

They are exactly what they hold themselves out to be and did not disappoint. Nice guys and really…read morequick service. Fixed a cracked screen for me in just a few minutes and I was on my way. They helped multiple people while I was in there and seemed to know exactly what they are doing. Highly recommend!

I am so impressed with the service I received from Planet Network! The installer explained…read more everything he was doing and made certain i understood all the benefits I am now receiving-and there are plenty! The picture clarity on my TVs is clearer and more vivid than when they were new. Streaming, downloading and uploading are instantaneous! All this and I am saving $40 and get my first month free! If you are fortunate enough to have Cody Blanchart install your service, you will be as excited as I am!

OMG.. was assured this would be better then Spectrum... NOW with Planet, the picelation and…read morebuffering is terrible. Calling leads to being on hold for ridiculous amounts of time... not to mention I have been waiting on a service request for over a month... walk away... quickly Craig in New Paltz