This is an authorized dealer for T-Mobile--not exactly a T-Mobile store, but it functions the same…read more You can make purchases, pay your bill, and get help with any device issues--basically all the usual T-Mobile services. The customer service is always great. I always see the same employee (though I don't know his name), and he's always very helpful and friendly. The store is almost always empty, so you get immediate service. It's located in a small shopping complex, right next to Subway, with plenty of parking in the back. This location is definitely one of the hidden gems!

Horrible slow service and doesn't understand anything about phones. Use at risk of losing all of…read morethe information on your phone!

I experienced excellent customer service. A highly knowledgeable staff member helped me switch to…read moreVerizon and purchase new phones. I recommend this Denville business.

The customer service is AMAZING ! Whether the matter is complex or mundane, or who you speak to…read more These dedicated staff will give you the time and effort needed to resolve the pry.

Working with Shawn at the Boonton store was one of the best cellular phone experiences I've ever…read morehad. I had significant challenges with Verizon before working with Shawn, but he helped me through all of them. If you're looking for a Verizon phone or mifi device, you've gotta see Shawn. Well worth the drive!!! (Michael and Roo Roo)

I never leave reviews but starting this new year I promised I wouldn't be taking shit from anyone…read moreanymore. Me and my mom went to go see if there was a problem with my phone while there was a nationwide outage today January 14, 2026. The person working there had nothing but attitude. My mother is a very nice dainty af woman and she was very calm and she had some questions because she was confused, there was another Asian lady there as well and she was being very sweet and she had questions because she was confused. They were both met with customer service that felt like we didn't matter and their questions were too stupid to be asked. In today's society with the fkd up administration that we have the last thing that we need is someone in customer service who can't suck it up and do their job and just be kind and answer these old freaking women's questions without making them feel like they shouldn't be asking them in the first place because they should just know these things. I get it, old people are annoying with technology but you don't have to be an ahole about it especially when that's your job. Everyone is going through shit. There was a man who looked like he came from work and skipped his lunch for this problem. It was just awful customer service. Train your workers better, everyone is going through shit yet we still find ways to be kind. Not to mention the worker tried to talk down to me saying that if I go home I'll have Wi-Fi. I just came from my house that did not have Wi-Fi. Also Verizon you do suck in general, don't think people can't put two and two together on why the service is down for some people.

I went in to upgrade my grandmothers line and the team was very helpful in asking questions and…read moretransferring all her info from the old phone to the new. Would definitely recommend Tamar and the team.

My experience with T-Mobile has been terrible. I got a plan with them, and they gave me a promotion…read morefor two free tablets, and said my bill would be $212 per month. I've never received a bill for less than $280, and every month I have to argue with them. Obviously, they're charging me for the tablets in addition to the plan. Please don't fall for the promotions--never accept anything T-Mobile tells you is free; they will always end up charging you for it. Customer service calls have been useless. I have to wait a year for the contract to end, but I regret leaving Verizon thinking I'd pay less, and I ended up paying more I can't wait for this contract to beover "This happened at the store in Livingston Mall."

Extremely disappointed with the East Hanover Optimum location. The staff was dismissive and the…read moreservice was unprofessional. I went in for a simple modem replacement and was "stealth-charged" for a range extender I didn't ask for ($10/month plus a $5 fee). The hardware they gave me was clearly a used return from another customer; the lights didn't even work. Giving out uninspected, used equipment is not only lazy but potentially unsanitary. If you must go here, verify every "free" item they hand you and check your online bill immediately. This location uses deceptive tactics to hit sales quotas.

For Optimum subscibers (or future subscribers), it's nice to have a brick and mortar store that can…read moreserve your needs. The space is in a Route 10 strip mall, there is ample parking, and you can do the following: return equipment pay your bill subscribe to new services I don't see any reason to complain, as it's nice to have a place to complete processes in person.

Why would I ever go to Short Hills Mall Verizon store again and wait in line?…read more I live in Summit and recently upgraded my iphone and all the trimmings in the downtown Summit store. I am so happy I did. Tarik and his brother........true gentlemen. Kind, funny and SMART. What I tried to do at home (epic fail) took 2 hours and they were able to get me back online and running in 15 minutes. For all my iphone needs, I will only go to the Verizon store in Summit. Customer service a 10!!!! :) Stacey

hate your company and presently looking into leaving verizon. I have been put through hell for the…read morepast 4 months and now the main issue has still not been taken care of. I have spoken to a dozen cust. reps and a manager They have continually either gave me the wrong information or dis nor follow through with the supposed resolution. At this.point the anxiety I get when I know I have to call once again to have verizon do what they have continually promised. It has cost me financially as well. Verizon is not on auto pay yet takes payment from my bank without permission and they are taking up to double what I owe. It has interfered with my rent payment twice now. So it is now over 4 months since verizon screwed up my whole account and the phone that was supposed to be removed is once again on my account and verizon is trying to charge me for it. Verizon has literally given me PTSD. I have actually been brought to tears over the frustration and sheer anxiety verizon has put me through.They over charged me by $192 and I was able to speak with a manager. He said he would refund it and put me on hold. When he came back he said he applied the $192 to my account as a credit. I was furious and told him I needed it put back in my bank account. He said he couldn't!!! I was very short on my rent because of this and I had to pay a $75 late fee. They are truly the most deplorable company i have ever come up against.

I usually don't leave reviews, but I feel like I need to share my recent experience at this…read morelocation. I had ordered a pair of sunglasses online for in-store pickup. When I arrived, the employee helping me (David) was new and couldn't initially find my package. After about 20 minutes, he located it. I checked the sunglasses and didn't like them, so I decided to return them right then and there. David was kind but clearly didn't know how to process the return. He asked me to initiate the return from my phone, which I did. He then tried calling his manager but got no response. Another employee, Kim, came to help. She was polite and really tried to assist me, even calling their manager (Eric) from the Sunglass Hut upstairs in Macy's. After almost an hour of them trying and failing to find or print a return label, I was told I needed to go print it myself at a Staples 6 miles away. Despite my frustration, I remained calm and didn't say a word out of line to anyone. I was just hoping someone could help me. I eventually went upstairs to speak to Eric myself. I approached him very politely, hoping he could understand the situation and maybe help me print the label, since it was his team who told me to initiate the return the way I did. Unfortunately, Eric's attitude was incredibly rude and dismissive. Instead of listening or helping, he told me it was a "liability issue" and that I had to figure it out myself. He didn't apologize for the inconvenience or the time I'd already spent trying to get help. I walked away in tears. I didn't raise my voice or blame anyone, but Eric's behavior made an already frustrating experience so much worse. Ironically, a kind employee from another store nearby (Alberto, from the watch section) helped me print the return label. He was the only reason I was finally able to finish the return process. To be clear: David and Kim were inexperienced but at least made an effort and were kind. Eric, on the other hand, was unprofessional, rude, and completely lacking in empathy or basic customer service. I understand mistakes happen, and people can be new but it's the attitude and how you treat your customers that really matters. Sadly, Eric failed at that completely.

I stopped in this morning and was helped by a gentleman named Stephen. Great, helpful non-obnoxious…read moresalesperson. I got the perfect pair of sunglasses at a great price. I wish every salesperson had his personality. I don't normally think to rate stores but a great experience deserves recognition. Thank you, Stephen!

We got a flyer from Karl's appliance in east orange for a Samsung top of the line $5,000 fridge for…read more2,000. We took the flyer to P.C and after a lot of questions and picture taking and sending to corporate in disbelief THEY KEPT THEIR WORD AND HONORED THE PRICE!!!!!!!!! Kudos!!!! We will return. They delivered it the next day and took our broken fridge away no hassles VERY HAPPY NO COMPLAINTS! Written for U. Sorathia as we sit on a family vacation enjoying his incredible fridge and impeccable hosting!

I bought $20k of appliances from this branch. Their install team visited my house three times to…read moretry to correctly install them, but they didn't send the correct team and they did extensive damage to my house. They are refusing to accept responsibility, stating that they did not install the appliances at all, despite visiting my house three times. It's an absurd and disappointing scenario. Run, don't walk, from this place.