Great customer service getting my new router. Nice man took care of me and returned my old router…read more Verizon scammed me and committed fraud. I was a new customer. Opened a new account. Had wifi for 5 weeks. The promotion included $200 Visa gift card. After 3 hrs on phone they discovered my account was cancelled the second day. I suspect the phone agent got my business and changed the address to receive the gift card. Of course no promotion today for gift cards. They also tried to bill me again $99 for self install and I had to listen to all their tv sales packages etc. Annoying.

I stopped by, only one guy was working, and the Verizon system was down part of the day (not his…read morefault) making the queue insane and hot outside. It'd be better to get a number (or leave one) and sit in the car and wait with the A/C on in the lot. This is in the small Echo Plaza. Guy was quick, equipment bagged up (cords/remotes in the bucket) and once I was scanned in, returned equipment in less than 5 minutes. Efficient - if they had only a few more people working!

I picked up a new mobile phone from the Union store on Route 22 today. I'd purchased it online and…read moreopted to do a store pick-up instead of shipping. Good experience with Express Locker Pickup - so easy, convenient, and secure. Will opt to do online purchase and express locker pickup next time around for sure. Definitely recommend!

Update 09/02/2026 ------------------------------…read moreI decided to give Verizon another opportunity, so I contacted Brayan Arias the agent who sold me all the Verizon package for my business. Brayan promise me he would be in my shop the next day to fix the problem, that was on August 18, so far many emails back and forth with promises like "I will be there today", "I will be there in 1.30 minutes", "Tomorrow I will be there", today September 02, Brayan is still missing and stop answering my emails. At @Alexsaid, STAY AWAY FROM VERIZON, nobody deserves to be treated in that way. Save your time @Alexsaid and look for another company. Believe me, they don't care about the customer, but the money they can get from them.

Why would I ever go to Short Hills Mall Verizon store again and wait in line?…read more I live in Summit and recently upgraded my iphone and all the trimmings in the downtown Summit store. I am so happy I did. Tarik and his brother........true gentlemen. Kind, funny and SMART. What I tried to do at home (epic fail) took 2 hours and they were able to get me back online and running in 15 minutes. For all my iphone needs, I will only go to the Verizon store in Summit. Customer service a 10!!!! :) Stacey

hate your company and presently looking into leaving verizon. I have been put through hell for the…read morepast 4 months and now the main issue has still not been taken care of. I have spoken to a dozen cust. reps and a manager They have continually either gave me the wrong information or dis nor follow through with the supposed resolution. At this.point the anxiety I get when I know I have to call once again to have verizon do what they have continually promised. It has cost me financially as well. Verizon is not on auto pay yet takes payment from my bank without permission and they are taking up to double what I owe. It has interfered with my rent payment twice now. So it is now over 4 months since verizon screwed up my whole account and the phone that was supposed to be removed is once again on my account and verizon is trying to charge me for it. Verizon has literally given me PTSD. I have actually been brought to tears over the frustration and sheer anxiety verizon has put me through.They over charged me by $192 and I was able to speak with a manager. He said he would refund it and put me on hold. When he came back he said he applied the $192 to my account as a credit. I was furious and told him I needed it put back in my bank account. He said he couldn't!!! I was very short on my rent because of this and I had to pay a $75 late fee. They are truly the most deplorable company i have ever come up against.

Great customer service when I needed a screen protector replacement and I couldn't get one thru the…read morezag website for some reason. He put it on for me and was super friendly Would come back again

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I seldom write reviews unless there is a real reason to share something with other people other…read morethan my friends and family. Matt the GM at Verizon Wireless in Westfield totally took a problem that I had and turned it into a positive experience. My screen cracked and I didn't have an old phone to hook up. I pay Asurion every month for insurance in case my screen cracks or the phone breaks for whatever reason. I was very upset when Asurion told me they didn't have a phone in stock to send me and they couldn't give me a date. Why would I pay insurance if it doesn't work how it's supposed to? (side note: I learned that there is no other company out there that has insurance for phones for ANY other cell company) Matt heard me out and then immediately started to work to make it right for me. He called Asurion himself. Heard exactly what I heard and then called his local Asurion rep. He basically told the rep that he was going to pay with his Asurion credit card to buy me a new phone today. I still had to pay my deductible but I would leave the store with a brand new phone. He then went out of his way to make sure my phone was set up properly. It goes to show you that a great employee is a very valuable asset to a company even at the consumer level. This guy should get a raise... If I was hiring I would try to steal him to come work for my company.

i worked with MB and i have NEVER worked with anyone better…read more She spent 2 hours the first day and another 2 hours the next day with me. She not only fixed and synched all my devices but she went above and beyond and analyzed my plan and altered it to save me money when I did not even ask. She was patient, smart and amazing. The store is so lucky to have her- give that girl a raise :)

Clueless and useless. First, every other AT&T store I've used opens at 10AM on Sunday. Here, it's…read more11AM, so I had to return a second time to pay my bill. Strike 1. Next, the payment kiosk (looks like an ATM), was inoperable. (This location is maybe open a month). Strike 2. A woman employee tells me she can help me after she's finished with the couple she was serving. I then noticed another staff member was also assisting the couple. After waiting several minutes the woman said 'I guess I can help you now'. Er, why not earlier? She then insists I provide ID to pay my bill. I refused. I don't need to provide ID to the payment kiosk taking my credit card or cash, or when I buy a coffee a few doors down at freakin Panera. I had my AT&T phone in my hand! It took all of about 30 seconds to process my payment in Union. I'm not sure who trains staff here, but two words describe it-epic fail.

Store hours started at 10 on a Saturday. I called the day before and made an appointment for 10…read more The person that I made the appointment with said that he would personally be there for my appointment. I arrived on time for the appointment and no one showed up to open the store despite scheduled hours (both on the store door and website). I waited for over half an hour and still the store wasn't opened. Go somewhere else with better customer service.

Shout out to Chris, Assessed what I needed to repair my phone and had it working in less than 90…read moreminutes. Great service.

Lately, I've been trying to shop away from the typical giant retailers. To that end, I've found…read moreBatteries Plus a convenient alternative. Pricing is fair, and though I don't love the location on US22, shopping is easy enough and parking is convenient. Staff have been friendly when I've visited. I assume the negative reviews are folks with an axe to grind, bless their hearts.

My son dropped and broke his phone right before we were going on an international trip. eRepairPlus…read morecame through and quickly replaced the screen. They did a great job. Reasonably priced too.

Poor part quality and zero customer support…read more I had a screen replaced here that cracked spontaneously after only a week of normal, careful use. The store refused to honor any kind of warranty or refund, claiming the crack was my fault despite no evidence of a drop. They define their "premium" screens as simply having "touch functionality," which is misleading to the customer. Save your money and go to a shop that stands behind their repairs.

Can someone say CROOK?! worst customer service when things go wrong…read more Can't believe I was dumb enough to go back after 5 years ago when they omitted to tell me I had insurance on my broken phone and could get it replaced - instead tried to sell me a new one. Went to a real Verizon store at Mall who gave me legit info and was able to get my replacement covered under insurance. This time went there b/c we live locally and thought it would expedite things. 1 worker. We waited over an hour for the 1 person ahead of us ( who had to leave and come back b/c her phone update was still not ready) Courteous and friendly when selling a new phone. I also bought a 5G hotspot that I need for work. Was a dud. ( Verizon customer svc determined After extensive amt of time on phone troubleshooting) left notation on my account that "dead on arrival - needs replacement since within 30days" To facilitate when I got to the store). 1st day I attempted to return it to New Providence- rep said had no idea what I was talking about. after troubleshooting again - told come back when manager there. 2nd day - ( I sent my husband) he came back miffed that manager tried to say I used all my data. Wanted me to buy more. After arduous checking again, and admitting was a defective unit they sold me, assured my husband for all our troubles, was giving us " the newest and better MiFi at no add'l charge promising it was 5G". When we opened it, it was an Orbic 4G LTE, cost $49. He tried to swap after I paid $399 for a TCL 5G. We will head back today- day 3 and see what he says now. Don't know how owner sleeps at night. DO NOT GO HERE unless you feel like being shafted repeatedly. If I could give negative star I would.

Good service. Isaac was very helpful, courteous, and patient. Made the process of upgrading my…read morephone very easy.

For the 1st time since dealing with any T-Mobile, someone named Kevin from T-Mobile store on Rt…read more 22W in Union, was patient, knowledgeable, and very helpful. He made sure all my emails, text messages, Whasap, Facebook, pictures, videos, and Instagram were completely transferred from my S23 to my new S26 Samsung cellphone. I really appreciated his patience and knowledge. Thank you T-Mobile for hiring Kevin, and thanks for all your help today Kevin. Blessings today and always

Whatever you do, whatever you do, do not get a t-mobile phone service. I had t-mobile for 19 yrs. I…read morehad to cancel as I got a free service from xfinity for being a veteran. as soon as I cancelled they padded my bill including billing me for 9 days over my cancellation date. going to the t-mobile did me no good, they just wanted my $. stay away from t-mobile