I have been an ART customer since the days of Cingular with multiple phones scattered through the…read morefamily. I have been to this location multiple times and never fail to be forced to wait long periods and often confounded by surely staff who do not view their responsibility to assist you. This last time yesterday was the worst, walked out after almost an hour without being helped so I walked passed a verizon store and stepped in. They will payoff two phones and give me new phones for six others and reduce my monthly cost by about 40%. So I will be leaving ATT, going to Verizon and Will will speak to the office manager at my firm and switch over the 20 phones there. I am sure ATT will not care and we could not do worse

I have been to this store several times it being the closest AT&T store to my house. I have also…read morebeen an AT&T customer before Cingular was AT&T. Twice I have had interminable waits, surely staff who seemed not to care that a customer waited for a long time. This last time when I took a call having waited a very long time, one of the staff didnt advise me that she would have been available but simply waited on another custoemr who had just arrived and when I asked she said in a dismissive tone that the other customer had arrived first. This is the old AT&T, no competition and no service. I walked down the street and was welcomed by Verizon and who will buy out several phones that still have time before upgrade and I will have new phones at lower rates. Six phones now becoming none soon. I will go back to my firm and suggest (tell) my staff to switch services. We will not miss AT&T and unfortunately I do not believe unfortunately they will miss my and my firm's business.

The experience at this location left a lot to be desired. T-mobile customer care misquoted how much…read moremy monthly fee would be as they did not realize that my discounts are not stackable. Was directed to return newly shipped phones to the store. Dealt with Abraham, the store manager, who informed me that I would be liable for $70/line (total 7 lines) restocking fee even though the phones were never opened and in their original packaging. I asked him to call customer care to help resolve the issue. His response "If you're asking me waive the restocking fee, I could lose my job. Would that make you feel better?" Needless to say, I won't be a t-mobile customer in the foreseeable future.

I tried calling this location multiple times and they never answer their phone! So I went to go and…read moreask if they had my screensaver in stock since they won't answer the phone and said they didn't and that they'd call me and they never called me back, ended up going to a different location.

Good service. Taken care of asap. In & out, quick. I was unhappy with their 5g wireless, cancelled…read moreservice online & returned equipment to store, no questions asked.

Placed an order with this location and it how it takes them to get an order ready. Just…read moreunprofessional

My iPhone 7 audio failed After some research it seems that…read moreit I pretty common problem with IC chip connections breaking Found The Device Shop in Westfield NJ online and drove there I explained that my business is very dependent on this phone Matt, Andre, and Isabelle were exceedingly understanding and agreed to fix it while I waited About an hour later I am posting this from the iPhone they repaired If I could rate them higher than 5 stars, I would In today's high tech world skill and customer service are necessary to survive The Device Shop has both Thank you Matt

I sat on a sharp rock with my phone in my back pocket. You can't fix stupid, but they did--for a…read moreprice. They replaced the cracked glass on my iPhone in less than an hour. I'm happy to pay for good service, and the guys at The Device Shop delivered. Having this resource close to home is very convenient, but, hopefully, I won't need them again for awhile.

I had an appointment at 2pm on Friday 2/17/2025. i was 15 minutes early. a tall ungroomed, sloppily…read moredressed male came up to me, no name badge, no indication he worked for VZW. He asked me if I wanted to check in now or at 2 pm, a strange question. What us the benefit of waiting? i walked around the store, killing time. 5 minutes later he had already forgotten what i was there for. i reminded him i have a 2pm appointment. It didnt matter what my question was, the answer was NO. He thought he was a big deal bc he worked there for 2 years when i told him i have 32 years in telecom, sold FIOS and had fios. His answer was "a lot has changed in 30 years". UH Fios hasnt been around 30 years. The point was I know what im talking about and he was trying to bs his way out of it. He told me he cant get a phone # from another company. the phone#s ALL are local Verizon #s. NONE were in use. i checked as was my job previously. he had no reply to that. IF he had paid attention(he really didnt have the listening skills) I wouldnt have needed to repeat myself. there was a 20 something obese woman sitting on a stool with VZW garb so at least she was dressed appropriately even tho she was nodding her head in agreement to the incorrect answers. YOU lost a sale I will be sending this to the store manager AND head of customer service

My friend who is 83 years old and I went to this Verizon store yesterday. The associate Cassandra…read morewas so very patient, helpful and professional in helping my friend to select her new apple phone. It took quite a long time to find the right phone, but Cassandra went out of her way to find what my friend was looking for. What an exemplary employee Cassandra is! We would definitely come back to this Verizon location. Thank you for your help!

hate your company and presently looking into leaving verizon. I have been put through hell for the…read morepast 4 months and now the main issue has still not been taken care of. I have spoken to a dozen cust. reps and a manager They have continually either gave me the wrong information or dis nor follow through with the supposed resolution. At this.point the anxiety I get when I know I have to call once again to have verizon do what they have continually promised. It has cost me financially as well. Verizon is not on auto pay yet takes payment from my bank without permission and they are taking up to double what I owe. It has interfered with my rent payment twice now. So it is now over 4 months since verizon screwed up my whole account and the phone that was supposed to be removed is once again on my account and verizon is trying to charge me for it. Verizon has literally given me PTSD. I have actually been brought to tears over the frustration and sheer anxiety verizon has put me through.They over charged me by $192 and I was able to speak with a manager. He said he would refund it and put me on hold. When he came back he said he applied the $192 to my account as a credit. I was furious and told him I needed it put back in my bank account. He said he couldn't!!! I was very short on my rent because of this and I had to pay a $75 late fee. They are truly the most deplorable company i have ever come up against.

Why would I ever go to Short Hills Mall Verizon store again and wait in line?…read more I live in Summit and recently upgraded my iphone and all the trimmings in the downtown Summit store. I am so happy I did. Tarik and his brother........true gentlemen. Kind, funny and SMART. What I tried to do at home (epic fail) took 2 hours and they were able to get me back online and running in 15 minutes. For all my iphone needs, I will only go to the Verizon store in Summit. Customer service a 10!!!! :) Stacey

Good service. Isaac was very helpful, courteous, and patient. Made the process of upgrading my…read morephone very easy.

I was delighted with the service I received at this Verizon Wireless One Location. You would…read morethink that the online offers from Verizon would be the same as their Short Hills Location and this location. They weren't! This location saved us SEVERAL HUNDRED a dollars! The service was prompt, professional and courteous. Isaac was the representative who assisted us. He was knowledgeable and helpful. I was impressed with the products and the service!

I wish I checked Yelp first! I ordered a store pickup and it's been nothing but a disaster. As…read moreeveryone said, this is not a real Verizon store. I know they're going to respond and say "yeah but we have a partnership, please email blabla to get everything straightened out", but it's useless. Just avoid this store. The one fun thing though... if you like the show Severance, this actually feels like one of the rooms on that show! I'm not positive if the employees are allowed to leave or have hopes, dreams, or lives outside of the building, but I don't think that they do! Very depressing place with some pretty incredibly bad service.

Service has always been the absolute best at this Clark NJ, Verizon location!!…read moreManager Ed has an exceptional staff- Rohit, Christian, Liz, and Calvin. I didn't purchase my new IPhone at this location but i have stopped in many times to ask questions about usage of this Apple product. Rohit is very patient and willing to answer all questions passed by him, and in a clear and concise way. Same for the rest of the staff. There's Plenty of parking here and wait time is less than most Verizon stores! Enjoy the service here, it's well worth the visit!!! Thank you all for being so kind and welcoming always!

Great customer service . Both Employees ensured the problem I was having wasn't my fault . Which…read morewas great and a relief. Also they attempted to out on a promotion which would had lower my monthly service. Unfortunately I didn't qualify . But the idea they even tried was satisfying. Thanks Lauren Ortiz .

Ramen is the absolute best. Always able to help our family out when needed. He is the bestread more

Great customer service when I needed a screen protector replacement and I couldn't get one thru the…read morezag website for some reason. He put it on for me and was super friendly Would come back again

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