Marc was incredibly helpful. We had already identified a dryer that fit our lifestyle, but he helped us find a slightly smaller model that would be easier to move into our old house with narrow doorways. The delivery men were outstanding! They arrived when promised and easily removed the old dryer. We have had some really bad experiences with appliance deliveries from other businesses. These guys were thorough and efficient - a real pleasure to work with. We will definitely shop at this PC Richards again. read more

This is second time getting something in past 3 months.First 1 in may.Bought AC,opened box and it was CLEARLY broken from being dropped..Went to union store,manager accused me of damaging and returning.Person at customer service was VERY RUDE,CURSED AT ME AND CALLED ME A LIAR.No reply from corporate.Last and final time, received refrigerator, did not get it,person refused to wear mask.Called corporate and they talked to dispatch.Problem solved,it was hooked up week later.UNLESS,I ABSOLUTELY HAVE TO WILL NEVER SHOW AT PC RICHARDS,AGAIN.Not that they care read more

Mark was AWESOME he knows his stuff!! I asked and he answered. I even asked the same question 3x's and he answered it the same way. I thought he would've forgotten. The price of the items were spot on and they price match so it's literally like a 1 stop shop tv, bed , kitchen appliances, they have it all and good warranty!!! No 3rd party!! read more

P.C. Richard & Son - The bed I purchased. On my 2nd visit - Electronics Near Me - Union, New Jersey

Terrible. Bought a brand new macbook laptop, it worked for 2 hours then didnt turn on the screen went black with this message. Dont buy a cheaper product from here because odds are it wont work and they will tell you to go to the manufacturer. Thanks for absolutely nothing. Update is they processed the return. I just explained i had bought the product hours before and its completely broken. With the right management and a conversation we were able to come to a solution I really appreciate. read more

P.C. Richard & Son - Electronics Near Me - Union, New Jersey

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I purchased a Fridgedaire refrigerator 18 months ago. I got the extended warranty. At the end of Nov 25 I started having issues. First with the ice maker then it not cooling. The read hiit shows the temp is high and keeps flashing high. 2 techs came out claiming to resolve the problem. One said it's the door sensor so the refrigerator is not showing the door is closed. And would order part. They didn't. 12/22/25 Now in the third tech who says it's the fan and would order part but can't report it before Christmas. Their techs don't work weekends unless they choose to, for overtime. If you work you have to take off and you don't know until the night before if they will arrive in the morning or afternoon. It's takes a week to get part ans another week to get a repair appointment. I had no working refrigerator during Christmas. Still don't. Twice they claimed to order parts and didn't. I wish I never went PC Richards. Their service is TERRIBLE. Their techs don't seem to know what they are doing. Fridgedaire is not standing behind their product either just the warranty. I do not recommend them. I spent over $2000 to have this problem in less than two years. read more

Always a great experience when shopping there. Great selection and good prices and values for your money!

Iconic ship designed store. This place has existed for very long time. It was 6ave electronics one point if I remember correctly. I have bought multiple appliance here. They are very good. Prices are usually competitive to other stores. I recommend anyone looking for an appliance to check here, you will not be disappointed. read more

P.C. Richard & Son - Electronics Near Me - Union, New Jersey

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Delivery notice is last minute with them. They have used up my time. I recommend that if anyones time is valuable don't waste it on them. Their prices are very close to many other dealers also. read more

I have been to this location before and generally had a great experience but today was not the case. I figured I will complete my online purchase and while doing laundry run an errand or 2 in this pouring rain. That was picking up the purchase from PC Richards. To be fair the email says to come with ID. But I was running and totally forgot my pocketbook at home. All good I have a credit card on me. I have the email. I can call my daughter on FaceTime to get my ID right? Well nope not the case. I told Joe the "Manager" my situation. Told him I could show him via FaceTime my ID. Nope nothing. So I asked for a refund. Without questions or a solution he refunded my $300.00+ dollars. Not everybody is a damn crook and the simple fact that you let me walk out of that store shows me this is not the type of company I want to give my money to anyway. I will not be returning. read more

Changed my mind... Sorry guys but this place is terrible Don't come to this location. I will NEVER again! Don't say I didn't warn you read more

Recently we needed warranty work done on our 2023 Keystone Passport. We can't tell you how happy we are with the work. Rich Loeffelbein (the service manager) took care of everything, no questions ask. Despite the fact that the service department was swamped, he made sure the work was done to our satisfaction. At the completion, he walked us through all of it and made sure we were happy with it. A big thank you to Rich & Son, especially Rich! read more

I recently purchased a GE French Door Refrigerator from the Union location and it was installed on May 22, 2024. My LG French Door refrigerator died after 13 years without any problems! I purchased that refrigerator also at PC Richards. My experience with my most recent purchase at the Union location was really phenomenal!! 'Saint' was my sales representative and he was absolutely delightful to work with. He provided me with the most excellent service with his knowledge, sincerity with all of my concerns and patience with answering ALL of my questions!! ALSO, the two men who came to my home to install this refrigerator were absolutely amazing! They were like magicians and they made the entire process look so easy when it isn't!!! They were brothers and they worked so well together! They were polite, extremely professional and knowledgeable! I had to write this review because it is really rare these days to have such a wonderful experience from beginning to end and this was one of those rare occasions!! PC Richards has 'never' let me down. I absolutely love my new GE refrigerator! Thank you Saint and the two wonderful men who did the installation!!!!!!! Dana Schwartz read more

I went to PC Richard & Son after much frustration of shopping around for a stove that matched my must have list and in my price range. Within 30 seconds of walking in the door, I was greeted my Elijah who asked if I was picking up, I stated that I was shopping for a gas stove. Elijah advised me that the stoves were upstairs and said he would be up to answer my questions. Although the model I wanted was on back order ( same as all other stores) he was kind enough to check their inventory & showed me similar models that boast the features that I desired, while being respectful of my budget. Long story short, I will soon have a new stainless steel stove with an air fryer, convection oven & self- cleaning features to adorn my new home. I'm great full for the stellar customer service that I received today from Elijah @ PC Richard & Son on art 22 in Union. If the delivery goes well I will be back for my Dishwasher very soon. read more

P.C. Richard & Son - Electronics Near Me - Union, New Jersey

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They have a good selection at the store and their prices are decent too. But the customer service I experienced wasn't the best. Not sure if the guy had a bad day or something. read more

Bought two appliances there. Ask for Rohan, he's great...knows his stuff and very professional!

Alfredo in the Union, New Jersey store is wonderful. It's so important to find a person at P.C. who is really buttoned up. I wasn't enjoying dealing with the store near me and was so lucky to find Alfredo. He follows up and is very knowledgable. I will only deal with him for my appliances. JudyD read more

Elijah saved me so much time and money! I had already worked with him recently getting a refrigerator for my job. The delivery came quickly and flawlessly. Now I need slide in AC units for my condo. He knew the dimensions right off the top of his head and was able to find me models that would fit at a price 100s less then what I was looking at. Outstanding service! read more

Not to pleasant experience with the sales rep who was very much into his phone texting while conducting a sale. Needless to say when my item was delivered the delivery guys almost got into alterations with each outside my door. All on camera. Definitely not a good experience at. I will not be going back ever again read more

Avoid this place like the plague.... they are wearing mask below their noses or not at all. It's like horrible used car lot. They do not price match as they say they do. We found a tv at a competitor and they said they couldn't match that because it wasn't their pricing... policy long story short .... we closed our account read more

Went to PC Richards in Union tonight, and Shonn was the salesperson that helped me....we were greeted at the door and was knowledgeable and helpful! Totally went out of his way!! Awesome salesperson. Would come again . read more

Never been so hassle to spend my money ..I went to the store knowing exactly what I wanted an it's was like signing in to my iCloud had to go over to start the purchase then go over here to pay ... read more

I am highly disappointed. I would rather go elsewhere for anything. Purchased deep freezer, it stopped working. I called service center and they never followed after they said they were ordering a new part. I had to call and email them No accountability whatsoever. NEVER AGAI. They suck! read more

The Salman was good the delivery people were rude and arrogant we will no longer get anything from P. C . RICHARD

I purchased a damaged HP all in one PC from them and received no assistance in returning it. I took full responsibility in acknowledging that I passed my time to return the item. I tried to tell the store manager that someone at the store had to open or process it as a return because the box had instructions for a refrigerator in it. He completely ignored that fact and referred me to the manufacture. After I was put on hold by HP 4 times and each time my calls dropped I finally got someone on the phone to assist. Long story short. I send it to HP manufacture for repair because it's 'under warranty' Judy to be told I have to pay $381 for an already damaged computer. I learned 3 key lessons. 1. Have the store plug up my appliances in the store. 2. No longer shopping at PC Richards. 3. No more HP appliances. read more

After receiving a glowing sales pitch I purchased 2 appliances from this company with the assurance that I would receive the correct items. When the items arrived, one was the incorrect item and the other had a problem. The salesperson would not even speak to me after several calls and the manager would hardly listen. Eventually the manager did resolve the problem. Sales personnel need to realize you may make the sale but you lose the customer for good. I will never purchase from this company again. read more

I was looking for appliance and they have a great selection of appliance on the 2nd floor of this place, they actually carry some high end appliances as well. their prices are pretty good. They only had one salesman on the floor and he was with someone the entire time I was there, but as I was leaving he ran over and asked me if I needed help. He was very helpful and polite. I will be going back with my girlfriend to see if they have anything we can get for our new place. read more

I bought a Samsung refrigerator at PC RICHARD on route 22 and it was delivered this afternoon, I bought this refrigerator because of 10 years manufactured warranty logo that was on it. Unfortunately the one that was delivered has no the 10 years warrant logo on it and I called to ask a question about the warrant but a lady picked my call but dropped the phone on me I thought it was a mistake and I called back again the same lady picked it as I was trying to ask her my questions she dropped the phone call again I wanted to talk to the manager they didn't let me talk to the manager they pretended has if they did not understand my language so painful. Everyone that are working at this location are very nice people before. it's so sad sad. read more

Best service here found best prices great sales man sameer helped me find the best prices can't believe it saved a bunch of money just coming here read more

Absolutely the worst customer service. I went into the store to get a TV that the website said was in stock in the store. I waited for 20 minutes for someone to pay any attention to me to help me. She looked up the TV and said they don't have it in stock. I went home, looked It up again, and it said that it was in stock. So I called back but the store and asked for somebody to look it up, and they said that they do have it in stock. Very frustrating. read more

Absolutely the worst delivery service I had ever seen Was told window was between2:15 and 5:15 Got numerous calls while I was in a meeting at work saying the delivery people were in front of my house and it was only 12 noon Asked if I could be there in 5 minutes I work 45 minutes away So much for a window They said they could wait 45 minutes Had to leave my meeting rush home The delivery guy said good thing I came home when I did because they couldn't wait too much longer and I was their last delivery so they could have taken it back Took my old refrigerator away Water spilled our from the bottom and they didn't even offer to clean it up Brought the new one in chipped my wall (noticed after they left ) Didn't take any wrapping off just wanted to get out of my house so they could finish their day The worst delivery crew I have ever had Very rough with everything they touched. Heard from P.C. Richards immediately after this review was posted Offered to send my complaint to upper management and make it right and review the delivery service Very Happy Management reached out to me to make it right Thank you read more

I have been going to this location for years. I am a landlord, so I am always in need of upgraded appliances. In the age of all things being purchased via online, this is the must go to spot for deals and impeccable customer service. I recently had a delivery and wanted to know the window and timing. I got several calls and the sales rep I worked with Amir was outstanding. He called me the day before and made sure everything went smoothly. I would recommend them to anyone!!! There is no better appliance company out here. read more

Here we go again..worse experience with P.c. Richard and son. About 2 months ago I posted a comment about how bad costumers service function with them. After all the mistakes and bad service rendered, the technician who came to my house didn't find what was wrong with my washer but said he will order a part, as it turned out I called a month later and came to find out he never did, ok so they sent some else who said he will order the part but still didn't find the root of the problem but my washer is still leaking water, 3 weeks passed I called a d nothing was found in the system however the young lady promised to look into it a d have a manager called a d let me know what happened..well that was more than a week ago and I'm still waiting..p.c.richard and son you worth nothing to me when it comes to customer service. What does it matter to buy warranty if service is not warranted! read more

I would leave zero stars if I could. Our customer "service" experience, from the site manager to the corporate level, was atrocious. Go to any other appliance store and save yourself the damage to your home, as well as a major headache. While delivering our refrigerator the men were reckless and left large gouges all throughout the stairway of our condo building, chipping the paint and destroying the wall in multiple places. The delivery men didn't use a dolly and left numerous scratches on our hardwood floors AND our kitchen floor. After two appraisal visits scheduled by P.C. Richard, a colossal waste of hours of our time, the contracted delivery company denied any damage to the hallway and only took responsibility for two of the many scratches on our hardwood floors. All they offered was a $225 settlement check which appeared to be the standard offering for P.C. Richard. That only covers a small fraction of the full damage to our property. I am disgusted with how this has been handled by the damage claims department and don't want to see anyone else go through this horrible experience with this unprofessional, poor excuse for a company. P.C. Richard should be ashamed of themselves for how they treat their customers and conduct their business. read more

Great service and Joshua took the time to explain everything to us. Very friendly and definitely want to continue doing business with him and this store in the future. Thanks! read more

I went to PC Richard to buy a whole new kitchen and a mattress. I basically knew nothing about what I needed or wanted, and they have a very large selection of products which made it even more difficult for me. So I relied on one of their salesman, Brian. He was very helpful and knowledgeable. He guided me through all of the decisions I had to make and I was confident that he helped me make the best choices. Now my kitchen is beautiful and I'm getting a great night sleep in my new bed. I'm a happy camper! I'll definitely be contacting Brian and PC Richard for any of my appliance or electronics needs in the future. read more

Soo.. It took three attempts but finally all has been made right. The installation in now completed and done correctly. I must say the folks at P. C. Richard were very contrite and responsive thus three stars. I will give them the opportunity to earn five stars however. read more

Great service and awesome prices. Ask for Rob he'll def take care of you. Always have what I'm looking for.

Love it here. Always the best prices and great customer service. I went on Memorial Day for an entire kitchen appliance package and worked with Alfredo there. He was honest and so great to work with. He followed up with me constantly and got my delivery/install in to the exact day I needed (since it was a complete kitchen renovation and everything had a timeline). A small hiccup with the microwave (I ordered too deep for the cabinet I needed) and he resolved the issue promptly and carefully. Then delivery and install was prompt and neat and careful! Thanks Alfredo! read more

I did some research and then got an education. A nice fellow named Joshua greeted me as I walked in. He walked me over to the tvs and chatted about what I thought I wanted. This man knows his electronics! His manager Rob is delightful. I ended up with two new tvs and the proper cables. When it's time to do the kitchen, Joshua at PC Richard on Route 22 gets my sale! Very happy. read more

Okay, I will start off saying I like this company as a whole. I think their services are great, their promos are good, and overall in the past their customer service was good. My two star rating is for this location particularly. Now, I know right now stores are crazy with pick-ups and deliveries. But, I ordered online for curbside... and waited all day and did not get an email for pick-up. I figured, it's busy let me call and find out if it'll be done tomorrow. So I called, they told me "wow I'm sorry but this item is out of stock" so I asked, if they could order it... they said "no, it's completely out of stock even at the warehouse" so I called the website customer service to cancel my order, kind of annoyed no one let me know it was out of stock... the man over the phone told me that their store started the day with four of that product in stock! Ha must have been an impressive sales day.... so then I said well is it possible to have it delivered to me and the man did it for me and it was at my house the next day. This tells me it was not out of stock "completely" perhaps in the store although that's highly debatable... so the two stars is for the incredibly terrible customer service at this location. read more