Personal service and a good hang with other audio lovers. They have an in house expert who will do…read moreexcellent maintenance on your turntables and needles. Also have a nice selection of records to go through while you wait

This place is amazing and I'll tell you why: for someone who is a novice, getting into Hi-Fi can…read morefeel incredibly intimidating. But John and Co. make everything feel relaxed and fun. We get Into it to enjoy music right? So John had my girlfriend and I sit with him for over and hour demoing amps and speakers. I ended up buying a Rega Elex MK4 which was a massive upgrade for me and honestly a big investment, but they really did not push me to spend one dollar more than I could afford. While we were there I told him what bookshelf speakers I had and he connected some similarly sized bookshelves with a pair of REL subs and I was just completely enamored with the suddenly gutsy sound. Fast forward a couple of months and I went to buy the REL, which has totally exceeded my expectations. My system is like new and I am enjoying everything in my collection for the first time all over again. John and everyone at Audio Connection: you guys have a customer for life!

AVOID PAC AT ALL COSTS…read more If you are in the market for a high end audio or home theatre system, or perhaps a seamless wireless internet system, you should seek out a business specializing in these services. You should expect to pay more for the components than at Best Buy or PC Richards, because the selection of the components, the expertise in designing the system, and the overall service pre and post the sale are part of what you are purchasing. But what if you do not get good service, such as being double billed for installation when the component recommended did not meet the proposed purpose? Or if you are billed for service provided and the system is less functional than when the person arrived? Or if you are told to solve the problem yourself through a website, which requires speaking with that company's technical expert, purchasing components you must assemble and install on your own, but the home theatre business decides to sell you those components at MSRP plus shipping, even though they expended no time and left you to solve the problem alone? Or if the head of the service department is nasty and totally lacks any interpersonal skills and is unwilling to accept any responsibility for any issues that are not satisfactory to the customer and will not even grant the slightest credit? I would say that you should avoid that business at all costs and find one that is committed to its customers and provides the services promised as outlined above. This was my experience at PAC and why I would never use them again. It is also probably why I never received the survey mentioned on their website, which I doubt if they ever received back would take it seriously. PAC Client Satisfaction Every project is followed by a survey mailed to the client with a postage paid reply addressed to the owner of PAC Ralph Tarnofsky. I never got this survey and when I did provide feedback, I got the cold shoulder and no satisfaction. Instead, I received contempt and no consideration.

This place really provides lack luster service with premium pricing. 8 or 9 years ago we wanted a…read morepremium television setup in our home in short hills. Having used PAC in the past for installation and wiring we consulted with them about potential ideas for a tricky space. After working with the Richard the salesperson we settled on a variety of components for our system. Once installed for approximately $15k we were pleased with the sound and picture (which PAC has little to do with) but the user experience of the setup was awful. The bracket they chose was a pain in the ass to move and required serious muscle. Fast forward to two years ago and we downsized to an apartment in Summit and called to have them reassemble the system. None of the components were changed. Not a single element of the system except excluding the rear surround speakers differed from their system setup in short hills. Yet for some reason the tech needed to reprogram the $1500 universal remote for literally two hours. This of course gets billed to us. The kicker is that it doesn't work well at all. The remote rarely turns on all the components and the system continues to be a pain in the ass. Picture and sound are good but the "parts that don't come in a box" (their tag line) are not good. You're better off spending half as much on a system that has been dialed in by the manufacturer. Finished systems from these guys make designy stuff from B&O or even Samsung look like a steal once you're paying $3k in cables for a tv and another $3k for labor. We've communicated all of this to them over the years from initial dissatisfaction with the setup to our frustration with the relocating across town. Not sure they know what to do so they just move on to selling the next schmuck on a $75k setup. My two cents, do your homework before committing to a job from these guys.

We spoke to a number of alarm system installers in our area , and then found Berman Home Systems'…read moreexcellent reviews on Yelp. We needed to replace and upgrade a failing wired security system that we had installed in 1990. We felt completely comfortable from our first phone call to Alyssa and Rob who explained patiently, and in great detail, what would be involved and what choices we could make. Within 2 weeks we had a new upgraded wireless system, installed by two amazing young men: Nate and Jason, who in the space of 4 hours, finished the install, explained each step, and left the house spotless. Our concerns about possible damage in removing the old equipment and installing the attractive new system was unfounded: you would never know that any work had been done. After the install, Rob followed up with a detailed complete tutorial on how to use the system most effectively, and strongly encouraged us to stay in touch if any questions or problems arise in the future. We would highly recommend the team at Berman Home Systems.

Frank Berman came to our house to update our security system. He examined our current system and…read moreclearly explained our options. He sent a quote detailing the information the same day. Frank did not push for expensive options and showed us ways to save on the installation. We are very happy with his proposals and contracted with him to do the work.

Bose headphones. I got my first pair years ago, the noise cancelling ones for the plane. They…read morewere great. Except a little too big to carry easily, but worth it for long flights where you may want to sleep or otherwise ignore your neighbor. Then I graduated to the "in ear" kind, which are terrific. Hearing through them was like being in the room with the band. For me anyway. Then they created noise cancelling in ear ones. The list goes on. This store carries these things and displays them well. I find the employees here to be happy to work here, which I always like to see. Recently I picked up the radio with cd and remote. Forgot the name, but they are also very well regarded and work well.

I stopped in as my Bose headphones were not working. I had them over a year, and honestly, outside…read moreof the warranty time. I planned on sending in for repair as one side was not working. The service was friendly and they actually replaced them with a new set, something which was not expected as I had no issue paying. I will certainly return - very friendly customer service !!!

Honestly, couldnt recommend Dennis enough. My system is ~10 years old and somewhat complex (4…read morezones, each with audio through a centralized sonos port/amp system, and video). He was able to diagnose potential fault points and correct them quickly. Thanks for making a daunting task quick, painless and affordable.

Dennis showed up on time and provided great service. He went above and beyond diagnosing the…read moreproblems with my surround sound. I was totally satisfied with the work and results.

They did a great job. My old theater projector stopped working, and they were really helpful in…read morerecommending a replacement. Will be calling them for my home electronics needs.

Jason and his team did an excellent install job on my TV and sound bar. Their prices were fair and…read moreJason was an excellent guide. I even changed my mind on the TV last minute and Jason was totally cool with the change and made it happen. If you are looking for a professional install, there is no reason to go to best buy or amazon and try to find an installer after. He'll match their prices and also make sure all components are compatible. Just call Jason and he'll take care of everything.

We are a relatively simple and small customer for a company that does large, complex installations…read morein homes and businesses. They took the time to explain our options, made some great recommendations, gave us a fair price, and did a seamless install in a 110 year old house. After installation they took the time to show my wife and I how to use the system. Far better experience than I had with a national chain.

This summer we finished a down to the studs renovation of a large old home in Morris County. It was…read morea complex project including security and fire alarm systems, indoor and outdoor cameras, remote temperature and lighting control, and tv and music available throughout the property. Our GC recommended this company. We couldn't be more pleased with the result. Almost all of the controls are remotely accessible using our phones. We can even remotely change the key code to specific doors, a surprisingly useful feature for allowing temporary access to baby sitters and other service workers. I spend substantial time on the road. For the first time I feel like my family is 100% safe and secure while I'm gone. This company has the expertise and professional demeanor that set them apart from other vendors. Our expectations were substantially exceeded.

Have used Glenn and his team twice to outfit our whole house with motorized blinds. Have to say…read morethey are awesome. They are completely knowledgeable on all the technical aspects and are completely helpful on picking out the perfect blinds, both expensive and the more economical ones. Would highly recommend Total Home Interiors if you're looking for that high tech automated home!

Total Home was extremely easy to work with. Glenn gave me great direction and new his materials…read morewell. I was completely satisfied with total home I highly recommend this company

These guys are awesome. As videophiles/audiophiles and gamers, they care enough to make sure the…read morejob was done right, and exactly how I wanted. I'm now enjoying a next-level game room thanks to SVI. Great Job all around.

From the owner: Stereo & Video Integrators, Inc. is a custom audio and video design-build company. We are located…read morein Fair Haven, NJ and service the entire state. SVI specializes in customer service! Our goal is to install an integrated system that will allow you to use today's powerful and exciting technologies without any expertise on your part. Stereo & Video Integrators specializes in multi-room audio systems (Sonos, Triad, Speakercraft), matrix video distribution, wireless networks (Pakedge), lighting control (Lutron), climate, motorized shades, remote control (Crestron, Savant, Elan), power management and protection (Panamax, Furman, Bluebolt), security cameras (IC Realtime, Visualint) and pool & spa control. SVI proudly serves Monmouth County and Ocean County as well as Northern NJ and Southern NJ and parts of NY and New York City. If you are building a home or office, or would like to improve your existing home or office's technology, SVI can help. We can provide all the steps necessary for a complete automation and custom A/V system including design, wiring, equipment install, custom programming, and service. We can personalize your system to meet your needs and technology comfort level. Our systems are easy to use, and will make your life easier. Click on a link to learn more about our services, systems and product lines.

Allow return of Faulty Appliance was disallowed. Whirlpool…read moreDishwasher was broken and Carl the owner refused to allow it to be replaced or returned within 1 month of purchase

We just purchased our 2nd major appliance from Colonial and we couldn't be happier. The sales team…read moreis knowledgeable and not pushy. Their prices were the same as Best Buy and Lowes and delivery showed up right when they said they would. Great job!