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    Audio Nexus

    4.1 (14 reviews)
    Open 10:30 am - 6:00 pm

    Services - Audio Nexus

    Home theater calibration

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    Ask the Community - Audio Nexus

    Review Highlights - Audio Nexus

    The owner, Ken Gould, is easy to deal with, has good communication and is on top of every transaction.

    Mentioned in 13 reviews

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    Professional Audio Consultants - B&W 800 Diamond Series speakers on display in the main showroom at PAC.

    Professional Audio Consultants

    (3 reviews)

    AVOID PAC AT ALL COSTS…read more If you are in the market for a high end audio or home theatre system, or perhaps a seamless wireless internet system, you should seek out a business specializing in these services. You should expect to pay more for the components than at Best Buy or PC Richards, because the selection of the components, the expertise in designing the system, and the overall service pre and post the sale are part of what you are purchasing. But what if you do not get good service, such as being double billed for installation when the component recommended did not meet the proposed purpose? Or if you are billed for service provided and the system is less functional than when the person arrived? Or if you are told to solve the problem yourself through a website, which requires speaking with that company's technical expert, purchasing components you must assemble and install on your own, but the home theatre business decides to sell you those components at MSRP plus shipping, even though they expended no time and left you to solve the problem alone? Or if the head of the service department is nasty and totally lacks any interpersonal skills and is unwilling to accept any responsibility for any issues that are not satisfactory to the customer and will not even grant the slightest credit? I would say that you should avoid that business at all costs and find one that is committed to its customers and provides the services promised as outlined above. This was my experience at PAC and why I would never use them again. It is also probably why I never received the survey mentioned on their website, which I doubt if they ever received back would take it seriously. PAC Client Satisfaction Every project is followed by a survey mailed to the client with a postage paid reply addressed to the owner of PAC Ralph Tarnofsky. I never got this survey and when I did provide feedback, I got the cold shoulder and no satisfaction. Instead, I received contempt and no consideration.

    This place really provides lack luster service with premium pricing. 8 or 9 years ago we wanted a…read morepremium television setup in our home in short hills. Having used PAC in the past for installation and wiring we consulted with them about potential ideas for a tricky space. After working with the Richard the salesperson we settled on a variety of components for our system. Once installed for approximately $15k we were pleased with the sound and picture (which PAC has little to do with) but the user experience of the setup was awful. The bracket they chose was a pain in the ass to move and required serious muscle. Fast forward to two years ago and we downsized to an apartment in Summit and called to have them reassemble the system. None of the components were changed. Not a single element of the system except excluding the rear surround speakers differed from their system setup in short hills. Yet for some reason the tech needed to reprogram the $1500 universal remote for literally two hours. This of course gets billed to us. The kicker is that it doesn't work well at all. The remote rarely turns on all the components and the system continues to be a pain in the ass. Picture and sound are good but the "parts that don't come in a box" (their tag line) are not good. You're better off spending half as much on a system that has been dialed in by the manufacturer. Finished systems from these guys make designy stuff from B&O or even Samsung look like a steal once you're paying $3k in cables for a tv and another $3k for labor. We've communicated all of this to them over the years from initial dissatisfaction with the setup to our frustration with the relocating across town. Not sure they know what to do so they just move on to selling the next schmuck on a $75k setup. My two cents, do your homework before committing to a job from these guys.

    Verizon Wireless

    Verizon Wireless

    (4 reviews)

    hate your company and presently looking into leaving verizon. I have been put through hell for the…read morepast 4 months and now the main issue has still not been taken care of. I have spoken to a dozen cust. reps and a manager They have continually either gave me the wrong information or dis nor follow through with the supposed resolution. At this.point the anxiety I get when I know I have to call once again to have verizon do what they have continually promised. It has cost me financially as well. Verizon is not on auto pay yet takes payment from my bank without permission and they are taking up to double what I owe. It has interfered with my rent payment twice now. So it is now over 4 months since verizon screwed up my whole account and the phone that was supposed to be removed is once again on my account and verizon is trying to charge me for it. Verizon has literally given me PTSD. I have actually been brought to tears over the frustration and sheer anxiety verizon has put me through.They over charged me by $192 and I was able to speak with a manager. He said he would refund it and put me on hold. When he came back he said he applied the $192 to my account as a credit. I was furious and told him I needed it put back in my bank account. He said he couldn't!!! I was very short on my rent because of this and I had to pay a $75 late fee. They are truly the most deplorable company i have ever come up against.

    Why would I ever go to Short Hills Mall Verizon store again and wait in line?…read more I live in Summit and recently upgraded my iphone and all the trimmings in the downtown Summit store. I am so happy I did. Tarik and his brother........true gentlemen. Kind, funny and SMART. What I tried to do at home (epic fail) took 2 hours and they were able to get me back online and running in 15 minutes. For all my iphone needs, I will only go to the Verizon store in Summit. Customer service a 10!!!! :) Stacey

    Audio Nexus - electronics - Updated September 2026

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