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    Jem Appliance

    3.4 (5 reviews)
    Closed 9:00 am - 5:00 pm

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    The Home Depot

    The Home Depot

    2.5(71 reviews)
    1.9 mi
    $$

    Customer service runs a business...remember that as I go on…read more We have been going to East Hanover Home Depot for many years. Frustration abounded with either not being able to find help or if you found someone, they didn't really no much about what you needed. *****About a few weeks ago, my wife and I went to HD to purchase a number of assorted items, either individual or in bulk. Walking in the front door, we were GREETED, YES I SAID GREETED, by 2 young(er) women, who immediately said, "Good morning", can we help you find what you want," I looked at my wife and asked " where are we?"*** I responded by saying to them what we needed. Again, so quickly and politely , both went right to their tablets to check?! Both answered almost in sync, " Please go to Aisle 13, Bay 5". We followed their answer, with directions, and in Aisle 12, Bay 5 there were the items we needed! Ok, 1 time Home Depot was , like, a different , better Big Box Store? We went back to purchase a lot of merchandise needed. AGAIN, WE WERE GREETED WITH A " Good morning" , can we help you find what you. came in for? We told them once again, and again, we were guided to the right aisle! We were greeted by Ria and Chris, both so nice and knowledgeable. Chris sat us down, and we were asked what we were looking for. The entire Department, Ria and , Chris, in particular, took us through what we wanted, needed, then put together a complete plan for us to approve, change, whatever. We were again taken care of with knowledgeable and understanding people. I'll finally end to say that we had to go back, 1 to exchange something that I purchased incorrectly. Taken care of quickly, (with a smile) by Customer Service, then again we're guided to the correct aisle, etc. A new mandate for East Hanover Home Depot definitely. WE CAN RECOMMEND that you can now go to Home Depot, not to wander around looking for (maybe) help, but definite help and with a totally different attitude . Thank you East Hanover Home Depot...we'll be back with confidence to purchase what we need. PS...lastly, their prices are either in line with others, or better.! Finally.

    very helpful with equipment rental, very smooth and easy return option. parking is rather limited…read moreby the front door.

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    Jem Appliance - appliances - Updated May 2026

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