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    American Appliance Service

    5.0 (1 review)

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    7 years ago

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    Vauxhall Appliance Repair Men

    Vauxhall Appliance Repair Men

    1.0(1 review)
    2.0 mi

    Well, this was one of the most unreal experiences I have ever had with any service provider in the…read morearea. I made an appointment about a week in advance. I was provided a 3-hour window for a technician to come to my home to look at 4 appliances that need repair (stove, oven...both 10 years old, range vent hood, wine cooler). Not a small amount of potential business. I was told I had to pay $110 in advance for the visit. If I chose to have them complete any required repairs they would put the $110 against the final bill, which I felt was reasonable. Today I waited patiently but no one showed up or called, and at 25 minutes after the END of the 3-hour window I called to see what was going on. It took me 5 tries to get a human being (first four times I got an answering machine). They told me they would call me back after they researched what was going on. 20 minutes later they said the technician's assistant never showed up and that they could not complete the call of 4 appliances without two technicians and would need to reschedule. Ironically, during all this I got a notification from my bank that they had charged me the $110. Three things: 1) Had I not called, I might have been waiting the whole day. So terrible communication. 2) That the technician did not call me first thing in the morning and tell me that he could not complete the call due to being stood up by his assistant is at best a disorganized oversight, and at worst selfish and awful customer service. 3) That they charged me for a call that was never made told me this operation is not very professional. I canceled the service call and am going with another company. I am a small business owner so I have control of my schedule. But I lost a half day.

    American Appliance Service - appliances - Updated May 2026

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