Where to start...
The first time I went to the store, I loved them. Very pleasant and friendly. The whole store was involved in my minor purchase of finishing fabric for my quilt. It was an easy decision to bring my quilt top to them to be quilted. I went in twice more. Once before dropping the quilt and once after. The second time they accidentally charged me double and "caught it" on my way out when they saw my studying my receipt to determine why the price was so high. Ok, people make mistakes. Not a huge issue. They fixed it. I brought my quilt top and discussed it with them and gave a date I needed it back, approximately 2 months away. The topper is a memory quilt of my mother, for my dad. So there is deep emotions attached and I did not really want to send it away. They assured me if I brought it in within the next week or two it would be done in time. I stressed that is was extremely important as my dad is coming in from 2500 miles away for my daughters wedding and it was important to give it to him in person as he will be quite sentimental. I dropped off my quilt with a reminder again that it must be completed in 6 weeks or so, giving them an exact date I must have it back. They were in complete agreement. They strongly suggested I purchase new batting for a better finished product. I spent an additional $40 for the suggested batting and again reminded them of the pick up date necessary. We discussed design, placement, and finish binding of the piece. I assume all is well. A week to 10 days past the due date I called and requested to pick up the finished quilt. They stated it has not been started. They assured me it would be started that day after making many excuses as to why it was not completed. I agreed to pick it up in two days. I gave them three and called to pick up. Again they tell me it hasn't been started with a list of reasons, none of which were valid. Several days later, same scenario. Now I am getting pretty upset. I need to add work to the piece and my daughter is getting married. I don't have time. Eventually they give me a pick up date, several weeks late. I go at agreed upon day only to find it is not completed. They again, are completely nonplussed by this and tell me "it's a good thing you didn't travel too far since we didn't call you". I get a call that night that it is ready to pick up. I come the next day as the store is closed. I didn't examine the piece well as I needed it and it didn't much matter. I did ask about many puckers and was told "you should have used cotton batting (which I originally brought) not wool. Whoever told you that was wrong. Just as importantly, the binding was not done. Their response "we don't do that anymore. You can send it out if you want". Three weeks late, I don't have time to fit it into someone else's schedule. It needs to be done and ready to give to my dad in 4 days. They looked at my purchase order and saw I did indeed request binding. Not their problem. I am now going to bind it myself. I sit down to finish it and get ready to bind it. I see up close what a terrible job was done. Many puckers, uneven edges, random squares not sewn at all. Not only this, many squares had rips and tears that were absolutely not there before. The rips and tears were not even in seams, just random places. I have no choice but to work with what I have. Did I mention I am days away from a wedding that has many of its own details to attend to? And yes, despite it all, they changed me more than the agreed upon price. No apologies along the way. They seemed to think that "we got rid of the girl who took this in. She made a lot of mistakes". And "it's not our problem", was sufficient in place of any graciousness. I was so happy to find them in the beginning. I had plans to purchase many thousands of dollars of equipment there, in addition to using them for all my future pieces. Please do not make the same mistake- avoid at all costs unless you are simply purchasing fabric and perhaps taking classes although these I can not guarantee either. read more
