Clueless and useless. First, every other AT&T store I've used opens at 10AM on Sunday. Here, it's 11AM, so I had to return a second time to pay my bill. Strike 1.
Next, the payment kiosk (looks like an ATM), was inoperable. (This location is maybe open a month). Strike 2.
A woman employee tells me she can help me after she's finished with the couple she was serving. I then noticed another staff member was also assisting the couple. After waiting several minutes the woman said 'I guess I can help you now'. Er, why not earlier? She then insists I provide ID to pay my bill. I refused. I don't need to provide ID to the payment kiosk taking my credit card or cash, or when I buy a coffee a few doors down at freakin Panera. I had my AT&T phone in my hand! It took all of about 30 seconds to process my payment in Union.
I'm not sure who trains staff here, but two words describe it-epic fail. read more