Had a 10am new patient appointment today. I responsibly arrived at 9:45am in case there was…read morepaperwork to fill out. 10:05am rolled around and no one showed up, door is locked and lights are off. What a waste of time, avoid at all costs! Phone just kept ringing. On my way to LensCrafters.

My wife recently had cataract surgery with some minor complications and her vision got really bad…read more So bad in fact that she couldn't drive. She got a new prescription for glasses and needed new ones quickly. Thank goodness for Pearl Vision of Randolph. We stopped there on our way home from the eye doctor and couldn't believe that Dan was able to have new glasses for her in less than a half hour. He was so nice and helpful. My wife couldn't stop thanking him.

The Best Walmart Optician & Eyewear store anywhere. An extremely helpful and knowledgeable staff at…read morethis location, they help to make the choosing and fitting process a breeze. I really can't say enough about the friendly and professional attitude that the staff operates with here. Plus they will go above and beyond in order to make their customers happy. If you find yourself in need of contacts and or glasses I highly recommend that you give them a try.

Walmart? I'm writing a 5 star review for WALMART! Yup. The people who work at Walmart are just like…read moreyou and me. They get up every day and try to do the best job they can. At this particular Walmart, my wife has been getting her eyeglasses for a few years and has always been very satisfied. However, last week, my wife's newest pairs of reading glasses and prescription sunglasses arrived just before closing. The optician, Ms. Diana Corujo, called and said she would wait for us until we got there. We arrived a few minutes before closing time but she didn't rush us, despite being well after her regular quitting time. She carefully fitted each pair. Helped her select the right case to protect here new optics and then spent several minutes adjusting her old pair of regular glasses. Ms. Corujo was personable, professional, concerned that the glasses fit perfectly and unconcerned about the clock - having stayed nearly 45 minutes past normal closing. That kind of service is 5 star worthy and I think she is to be commended for her integrity and both her skill and talent (they are not the same - ask me to explain the difference...) Need glasses? This could be the place for you - but I suggest that you seek the help from Ms. Coujo to experience real old fashion friendly, competent customer service. Highly recommended.

Can we say Unethical? Their marketing is deceiving - almost bate & switch level…read more My son lost his glasses and needed to replace them. He goes back to college on Sunday so we needed them quickly. Most places take 10 days so thought LensCrafters so we could get them the next day. OK - Paid for the $138 eye exam and then went into the optical department. On their website (https://www.lenscrafters.com/lc-us/great-value-package) they have an offer for Frame + lenses starting at $99. Great. In case he finds his glasses this can be a backup. I asked the associate where the frames in that range were. I knew some can be stupid expensive. I'd rather spend money elsewhere. My son picked out a frame. The associate started to ask questions about where they would be used and how. So far, so good. Then he tells us they would be $550. I said that was too much and doesn't come close to their website. I realize starting at can mean a lot but 5.5X. seriously? He said - that price was without prescription lenses - without batting an eye. Without a prescription? Needless to say, I was a bit annoyed. Went home and ordered his new glasses at eyebuydirect [dot] com for $70 with 2 day delivery. Skip LensCrafters. Shop online from now on.

Always accommodating & friendly staff that is willing to help with glasses (adjustments and…read moresuggestions) Friendly doctors who help with appropriate contact solutions.

After posting my issue I was contacted by the manager who offered to complete the work and charge…read moreonly for the parts. I brought the saw back, the tuned it up, charged for the parts and all was good. Any business can stumble and have a problem. It's how they respond that counts the most and here, I can say that Power Place did the right thing. I appreciate their efforts.

I made the mistake to buy a Billy Goat leaf vacuum from someone else and was severely disappointed…read morein the effort that shop put into prepping this expensive, complex machine. Finally, after many frustrating months trying to make the vacuum functional, I brought it here and - like magic - they found what was wrong and then fixed it. Wow! Since then, I have bought a Stihl leaf blower and spare parts for my lawn tractor. Good, smart people behind the counter and on the sales floor. Good mechanics off site at their other location to do repair and prep work. Give this local shop a try - much safer than taking a shot at a big box store.

I'm writing on behalf of this awesome Rockaway location. So, Matt's welcoming and friendly…read moredemeanor creates a comfortable environment where the customer feels like there is no question or concern too small. Matt, and his personality, make a retail shopping experience more like a trip to hang out with a friend to chat about common interests then anything else. And not in some hipster, trendy way either. It's all very sincere and pure hearted. I feel very lucky to have acquired this resource and look forward to the continuing growth of this business. And also I hope to see more of Matt's archetypal example leading the way. Thank you guys!!

Always a pleasure doing business with Matt. was in today for refills cartridges for my Vaporesso,…read morewhich he originally helped me with. It was good purchase. Thanks!

My eyes are very important--I feel good about the service I've received over the years…read more Intake nurse (Carolyn?) is extremely effective and courteous and Dr. Hade beyond knowledgeable and competent while also professional and friendly. Receptionist was also personable and efficient. It's worth a try.

Dr. Hade and his staff are professional and kind. It was easy to talk to Dr. Hade, he took his…read moretime during the examination to answer questions and explain everything in detail, I never felt rushed in any way. I can only recommend seeing him. I am glad I finally found an excellent eye doctor.

Purchased a piano here in December and had an incredible experience with Rick. Amazing selection of…read morepianos and reasonable prices in addition to 0% financing available. Really happy with my purchase, the delivery and the tuner they recommend is incredible

Rick is extremely rude, tells prospective customers that they "are not one of their customers"…read morebecause he didn't like the fact that I wanted model numbers to research prior to purchasing. Stay as far away from this place as possible.

My mother, my sister, and I visited this location yesterday to purchase eyeglasses for my mother…read more We are African-American, and our experience raised serious concerns about discriminatory treatment. Almost immediately after the initial greeting, we were asked whether my mother had insurance -- not once, but multiple times. The question quickly shifted to, "What type of insurance is it?" We were initially assisted by someone who appeared to be in training, and then another employee came over and asked the exact same question again. The repeated focus on insurance happened before anyone took the time to ask what my mother was looking for or offer meaningful assistance with frames. While my mother was trying on glasses, another non-white family entered the store. After their greeting, they too were immediately asked what type of insurance they had. At that point, it became difficult to ignore the pattern. Shortly afterward, a Caucasian woman walked in, and the difference in tone and approach was striking. She was warmly asked what brought her in, what styles she preferred, and was engaged in friendly conversation. We did not hear her being questioned about insurance upfront in the same persistent manner. Insurance is a normal part of the purchasing process. However, when customers of color are immediately and repeatedly questioned about insurance, while a white customer is approached with warmth and general service questions first, it raises legitimate concerns about racial bias. The disparity in treatment felt discriminatory. For context, we spent $900 on two pairs of frames. Despite making a significant purchase, the service we received did not reflect respect or equal treatment. We will not be returning to this location under any circumstances, nor would we recommend it. Management should seriously evaluate how implicit bias may be influencing customer interactions. Every customer deserves equitable treatment.

While the doctor's office in Pearle vision is great the optical department is absolutely horrible…read more I always have issues when dealing with them. Very rude and unprofessional and not helpful at all. All they want is you to spend more money. I would never purchase anything from them ever again. Horrible experience.