I found this place online because I wanted a pair of Chrome Hearts and after searching, found that…read morethey were more of a niche brand and not so widely available.
I'm handicapped, so before I travel anywhere far, I will call ahead to find out what obstacles I'm dealing with. The person who answered was the same person (I knew by the voice) who helped me the day I went up here, answered my questions fine, but I can't help but feel this annoyance in his voice and energy. Maybe he was busy at the store, so I didn't really think anything of it.
Either way, I traveled an hour and a half from Cherry Hill, NJ to come here. The store is located on the second floor the Short Hills Mall and it's outside of the Bloomingdale department store.
I use crutches and am an amputee, so knowing exactly where I am is important to me to gauge how much moving I will have to do.
i get to the store and it's a small store with a few brands available on display. My mother came with me because she was interested in buying a pair of sunglasses (which she did) and didn't feel comfortable leaving me to travel alone too far.
We're Korean and she was telling me how the people in the store were judging us because we looked "poor" or not what they would expect people who shop at their store to look like. I told her she was crazy and not to say anything because I just wanted my glasses and to leave.
I had just walked a pretty good distance from the parking lot and I told them that I was the man that called about the Chrome Hearts.
He kind of acknowledged me and was speaking about 10 feet from the counter to the Chrome Heart display. No offer to really help look or even sit. I didn't think anything of it. I asked to sit and started shopping. He brought a few pairs over and I started trying them on. I quickly found one I was interested in and selected the color for the transition lenses (I chose Amethyst). They actually told me that it would be about 2 weeks initially. I asked them to mail them because I wasn't going to come back (I own a business in Philadelphia and I usually cannot leave).
I left and waited to hear back. I was anxious and was awaiting a call for any updates. A week and some change had passed, and I still hadn't heard anything back, so I called them.
They picked up, but acted like they didn't know who I was initially. I even said that I was there buying the Chrome Hearts a week ago. I doubt there are few people coming in here dropping thousands on 1 pair of glasses. Especially that recently.
Anyways, I keep giving them the pass that maybe they're dealing with shit and are too busy.
I asked them what the status was, but no one could answer and they asked who sold me the glasses. I couldn't even answer the question because the guy didn't even introduce himself at all. But I remember his face and I never forget a face. He's a white boy with long hair and glasses.
Either way, they said they would have someone call me back. I waited a couple hours and heard nothing, so I called back again. The people asked again who helped me and I said that I was supposed to get a call back but didn't hear anything. They put me on hold and FINALLY got a hold of the man. He had a very distinct voice and I immediately recognized it.
He picks up and says, "HE is calling", when clearly I am the one on hold and am the one who called. I rolled my eyes and just bit my tongue. Only to find out that the lab was having issues with the tattoo that is imprinted on the lens, and that Amethyst may no longer be an option. He said he would call them and find out if it was possible in anyway, and he also asked if gray was a possibility if Amethyst was off the table. I said it was fine and awaited a call.
I waited and heard nothing. SO I CALLED AGAIN. He then told me, "Oh yeah the Amethyst wasn't going to work, so I told them gray." I'm just appalled honestly. The amount of miscommunication, NO COMMUNICATION, and COMPLETE LACK of professionalism is enough to never come back.
I then waited again for my call, only to have to call back AGAIN, but this time I was pissed so I let loose. I told them that I had seen better service at fast food places and expected MUCH MORE from an "upscale" retail store.
I guess that lit a fire under their pompous and arrogant asses, because they ACTUALLY started calling me.
I received daily updates about my glasses, and then they told me that it was going to take more time because the "LAB" fucked up the lens and it couldn't pass "quality testing".
I'm over it at this point and felt compelled to write this in hopes of saving others from an absolutely HORRIBLE experience.
This place did a revamp and name change and I see why now.
Would never recommend and never go back.
If you're looking for Chrome Hearts, then you are better going to NY and giving your money to people who actually care and appreciate it.
0/5 stars if I could.
