I appreciated the professional attention of Ms. Marilyn Rubino, Optician at Madison Eyes. She noticed that my prescription was unusual, and rather than just going ahead and routinely filling it she was concerned enough to call my Optometry Doctor to inquire and confirm the prescription. She also saved me money by suggesting that I use my old frames for new lens rather than buy new frames, and by checking the coverage of my insurance company resulting in a 20% discount. Care, attention, and professional service. read more

Madison Eyes will give you a tasteful, expert, detailed selection process when you're picking your eyeglasses. They have a wide selection of normal-looking frames, as well as more distinctive choices that the staff will be excited to show you. It's worth stopping in if you want some choices that you won't be able to find elsewhere. My left eye is -6, my right eye is -4, and I have strong astigmatisms in both eyes too. Mintze, my optician, set about looking for frames that had adequate support for the thicker parts of my lenses-to-be. When it came time to pick the coatings, she warned me that the blue light filters would really harm the transmission of the thicker parts of the lens. I appreciated this attention to detail. Really, you're coming to Madison Eyes because you want a neutral person's appraisal for how the frames look on you, and because you want greater selection. It's definitely not cheap to buy glasses here. But it's worth it for making the most of my sight, my most important sense. I'm posting photos of my top two choices from this year. Vote for the one that looks better on me! read more

Madison Eyes - Angular frames on Dan - Optometrists Near Me - Madison, New Jersey

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The prescription they gave me is out of focus on one eye so I went in to get the prescription updated and the doctor is on maternity leave so they had me see anther doctor there and she would not update the prescription. This was a huge waste of my time and money. I ended up going to Costco and had to spend another $100 to get my perscription updated. I do not recommend. read more

Love the selection of eyewear here - it's the most extensive and unique selection of anywhere I have been. Best place, by far, to find thick, dark frames (just like I like). Customer service is good, although there's been instances where some of the ladies behind the desk (some time ago) seemed rather short in their attitudes and it came across as rude. Needless to say, that was not my experience this time around, which was nice. The doctors are knowledgeable, take their time, and of course you get freebies. The wait time is 5-10 min, even if you have an appointment. This place is not for someone who is on a budget. It IS expensive, even after insurance. But like I mentioned before, you get a nice selection to choose from. Plenty of parking around the plaza, easy to get to. Recommend. read more

Madison Eyes - Optometrists Near Me - Madison, New Jersey

Their mistake cost me $528 extra. The staff told me my insurance covers glasses and contacts. No it doesn't. A series of mistakes on their part ost me an extra $528. I wrote a letter documenting what happened and they blamed me - I should have known by insurance better than what their staff said. I should have remembered certain extra charges from my last visit 3 years ago. They're super nice until something goes wrong and then they're super nasty. Go elsewhere. read more

A bastion of excellent service, would 100% recommend. For example: I had to miss my appointment because of a family emergency. The associates there helped me to make a new appointment and gave me some contacts to hold me down. Best eye place ever. - Mohammad A read more

I have been going to Madison Eyes for many years. My usual doctor is Paul Naftali, who I really like, but I got pink eye from my little grandsons and wanted to see a doctor quickly. I was able to get an appointment for the next day with Dr. Lacott. I was very impressed with him also. I love the screening they do first with state of the art equipment and both doctors I have seen there are caring, good listeners and extremely competent. I think this is a wonderful facility and I will continue to go there with whatever doctor I can get an appointment with when I need one. The women at the desk were very helpful and I am totally happy. Both my daughter and my significant other go here too and so did my 100 year old mother. Great place. read more

I was in urgent need of a replacement pair of glasses on a holiday after misplacing my pair. Molly Larkin, an optician, at Madison Eyes was extremely understanding and patient. She worked quickly to find my prescription and work with lens that they had in the store, calling me after hours to advise that she and a colleague were able to create a replacement pair that was pretty close to the ones that I misplaced. I cannot thank Molly and Madison Eyes enough for this professionalism, kindness and courtesy. When you need them, they really come through. Kathy L. read more

It's a nice enough place, but be careful with what you ask for when seeing the eye doctor. You could land yourself a $99 fee for saying something like "hi, if I have a stigmatism, would that affect how contacts work on me?" And their answer will cost you $99. You might not even want contacts, just asking a bs question and it'll cost you. Not a nice surprised to be honest. read more

Madison Eyes, Dr. Paul Naftali, billed me twice for a copay that I told them was incorrect. But they continue to send me a bill every month. I won't do business with this office anymore because they (Doctor and staff) are incompetent. read more

Consistently bad. The mismanagement of this office is frustrating. The personnel seem confused and inattentive. You get a different answer, depending on who picks up the phone. I have been placed on hold for more than 30 min. several times. They "promise" to call back and never do. The doctors change every time you go in and, therefore, they're very impersonal. I've been a patient for 5 years. I've tried to overlook their failings. This last appointment (in May 2023) I left with my prescriptions. I'm never going back! read more

I have been going to Madison Eyes for my annual eye exams for several years. Madison Eyes has a wonderful staff who make scheduling appointments easy, take the time to do extensive testing prior to seeing a Doctor, and Doctor's who take their time with each patient. I am never rushed, and I am confident that I am receiving the best care, with the most up-to-date technology available. read more

Horrible experience. Will never use again. Made me wait for a scheduled appt. They obviously overbook and then make excuses. Apparently they use zocdoc and it doesn't handle their appts correctly. The service was no better than a place in the mall but at much higher prices. I probably will just use Walmart or Costco next time. Cant be any worse and I know it will be much cheaper. Reply: Completely false. 4 appointments were not missed. The appointments were updated using your service Zocdoc. Apparently you consider changing an appointment on zocdoc a "missed appt", which is nonsense. Nobody from your office called to confirm the appt. or to discuss anything. We found out when we arrived you had unilaterally cancelled it. Either way, the response from staff was unacceptable. If clients are treated as disposable commodities, finding another optometrist for routine (yet pricey) exams, contacts, glasses, etc, is easy enough for us. Apparently you have enough local business that ours isn't important to you. That attitude usually catches up to you sooner or later. read more

Extremely overpriced. They charge you for everything. I have been getting contacts here for a while. When I went in for my yearly exam they charged me for a contact evaluation even though the same OD did my exam and contacts thought that was weird. Then they charged for an extra eye exam because of COVID. So I walked out with a $100 bill. Glasses are insanely expensive. Later on I called for my prescription and it was like pulling teeth to get it from them. Also, the female OD who I saw had zero bed side manner. Kept getting frustrated with me that I was having a difficult time seeing. Was so rude. She is the reason I will not be coming back. It was very clean and COVID safe at the office. read more

Ahh I can't say enough great things about this optical shop. From the moment I walked in I felt so welcome. I was greeted by the front desk manager, I think her name is Nicole. She had such a bright smile and helped me find an optician to help me pick out some glasses and sunglasses. Helen was so nice and helped me find the perfect glasses and sunglasses for me. Best shop in New Jersey! read more

I called twice this week and both times I was told to email them to get an appointment to see an optometrist so that I could get a new pair of glasses. So I email them and their response to my email states that I should call the office to book an appointment. I guess they are too busy to take on new customers. read more

Incredibly helpful staff, clean office and great selection of glasses! The doctors are very accessible, patient and thorough. Helen is so helpful with eyeglass selection, in fact I really only love the frames that she has recommended for me. Our whole family & extended family has been going here for more than 9 years! read more

Two friends recommended Madison Eyes so I called to make an appointment. After speaking with the receptionist on the phone for 4 minutes, I decided to say bye and not to go there no matter how great the doctors are. read more

I have had many bad experiences purchasing eye glasses, and I was relieved to find Madison eyes today. They take my insurance, have the largest selection of frames I've ever seen, and the woman that helped me choose my lenses and frames was helpful, competent, and I felt no pressure at all in my selection. She listened well to what I wanted, and didn't try to pull any of the craziness that I've experienced at other shops. Highly recommend. read more

Horrible customer service both my husband and I had eye exams ordered six months worth of contact lenses as well as glasses for him. I mentioned I was low on contacts and needed some to hold me over. The Dr. gave me a few of my new script because the front desk couldn't find them and then said they were out of them which was clearly a lie. They also said it would take a while to receive our order which we understood with covid however when we finally received our orders via mail both of the prescriptions were ordered incorrectly!! The employee that ordered the lenses argued with me and I had to verify the script verbally 3 times before it sunk in! I asked to speak to the doctor was told she was out for a few weeks wasn't much she could do to fix it. I asked her to check my chart she said nothing. I asked for samples to hold us over until they could correct our scripts that they messed up and all she could do was give me one pair of my old script and that I had to come before a certain time to pick up today (Saturday) which also happens to be my son's birthday to accommodate her schedule and wait for a new shipment for both of us. Unreal! read more

Excellent service form Jesenia she was very helpful go out of her way make sure I understand about all the type of lens there are on the market I will come back buy a new pair eyewear read more

Madison Eyes has a ton of high tech equipment and experienced doctors. The purpose of my visit was eye exam and getting a prescription. Scheduling an appointment was easy and simple. Exam was thorough. I enjoyed the conversation with Dr Naftali. The prescription I received had everything except for pupilary distance (PD), which renders it useless because it cannot be used to make glasses. When I asked the staff at Madison Eyes to measure and add PD to the prescription they refused. The reason - "you need to buy glasses from us". I understand they need to make money selling glasses. However doing a little extra for the customer goes a long way. That's what sets 5-star businesses from average 3-star. read more

I had not been to the eye doctor in years. Never had a need to go. Rather than go to a chain vision center I decided to try a local spot. I was very impressed and happy I chose Madison Eyes. The second I walked in I was greeted and assisted promptly. Their waiting area is small so take the time to peruse the selection of eyeglasses and even sun wear. After a brief wait I was escorted to a room with state of the art eye tests. The two young ladies were patient and explained everything in detail. After another short wait I was greeted by the Dr. N himself. We chatted for a short while. He was compassionate and very friendly. Didn't pressure me to purchase unnecessary eye-wear. From start to finish Madison Eyes does it right! Bonus points for deep discounts due to my vision insurance. Location is across from a Starbucks. Parking can be a little hairy however there are designated spots for Madison Eyes. ENJOY! read more

II've been going here for over 20 years. The staff is always professional and friendly. They have a huge selection of eyewear. So you can get everything done in one stop. Great place read more

I had such a pleasant experience here! My doctor was super careful, and the staff very helpful in assisting me with a choice of frames.

It took an hour for my routine eye exam at a time when they weren't particularly busy. At the peak of my frustration (and without voicing anything) one of the assistants gave me a Starbucks gift card. No, I cannot get back the 30-minutes I spent waiting for dr. Naftali, but yes - I appreciate a team who recognizes things out of the ordinary with the experience they want their clients to have and I appreciate their desire to rectify. In addition to that, the experience itself was very thorough, the entire team took the time to explain everything to me and dr. Naftali even went through the scan of my Eyes to highlight everything so I can better understand the process. Because they were so thorough and because of their level of customer service, even though I was frustrated at the long wait I left really appreciating this place. For anyone in the local area, I definitely recommend. read more

I saw Dr. Lacott for the first time last week and I have to say I was more than impressed with this service and office. I work in healthcare so I tend to be highly critical and not so easy to please. This office really impressed me and I feel like I was in the best hands. It was a massive snow storm and I was the first appointment of the day. They still took me on time for my 8am appointment and I did not feel rushed at all during any of the time I was there. They have state of the art equipment and I feel this is the best and most complete eye exam I have ever had. Everyone made sure to check with my insurance plan before doing anything and talking to me about the cost I would be incurring for glasses and contacts and there was absolutely no pressure to buy anything. I really feel like I am in great hands. read more

Visited this location after being unbelievably disappointed with lens crafters and their inability to provide a comprehensive exam as well as glasses fitting/styling/recommendations. Madison eyes is a gem. The staff was very knowledgable, friendly and receptive to My needs/questions. I was hesitant to try a place that's not a "chain" but so far I'm very happy with my visit. I went in for a routine eye exam, thinking I'd keep my current glasses and replace lenses if needed. I left with great service and honest opinions on two new pairs of glasses to add to my wardrobe! Waiting to receive them in the next few days. The selection of designer glasses was very current/ up-to-date and the young woman helping me was SO wonderful. I will definitely be recommending this place and doctor Naftali to anyone I know in the area. There's really nothing this place could do better! If anything at all, maybe add more high end frames to their *already* great collection, (Didn't see Cartier or Tiffany). Thanks for the quality experience! read more

Great office, with friendly people and good magazine selection. Dr Naftali was very informative, not making me feel rushed at all, and answering all my questions and showing off some of their cool diagnosis tools. The frames and lenses seem to cost a small fortune, but Helen has put me in a number of frames that were just perfect. Sometimes you get glasses and its just, "meh" - and you're thinking about what you could have gotten. Not with Helen. For the last 3 visits, I've come away with a pair that I love and wear every day. And its right next to the Starbucks if you need a little something before/after. read more

Poor experience. Chased me down and harassed me for $25. They forgot to take my co payment and wanted me to pay it months later after spending $600 on glasses. Customer service from the business side is extremely poor and unqualified. They are worse than Verizon or Comcast when it comes to customer service. read more

Very dissatisfied. An employee made an error during the catalog selection process and then lied about it when the product was returned. When Madison Eyes finally agreed to fix the issue, I was told, "we can only do this for you ONCE," as if the customer should be responsible for the business' mistake. read more

I needed to find a new eye doctor and was recommended by the Alain Mikli Short Hills store to go to Madison Eyes. I checked out reviews and they all seemed good, so I went ahead and made an appointment. Staff were very helpful with that process. They also called before confirming appointment. The eye exam was on time and everything went well and things explained clearly. I would recommend Madison Eyes. read more

Dr. Naftali and staff are very welcoming, thorough and knowledgable. They take the time to really understand your needs. I have had some issues with contacts recently bc of an allergy I have developed and he was able to fit me with a newer version of lenses that are perfect! I had almost given up hope of being able to wear contacts full time again so was thrilled. I highly recommend Madison Eyes read more

I've used Madison Eyes for my entire family, and have always been very satisfied. More recently, I took my 89-year-old mother there for new glasses. Long story short, she had difficulty adjusting to her new glasses, and Molly went above and beyond to help us. Her patience was extraordinary, and she very kindly made my mother feel "heard". Molly is a consummate professional and an asset to an already terrific business. read more

Great experience. All my information was pulled prior to my arrival and I had a very good exam with Dr Malani. Molly helped me pick out glasses and was very patient and thorough. Would recommend to anyone. read more

I have been to Madison eyes for two annual check-ups, including getting new contact lenses and a visit for an eye emergency. I have seen both doctors and find them knowledgable, informative, thorough and friendly. I would also give high marks to the technicians and office staff. I am a long time contact lens wearer, but my last pair of lenses were no longer working for me. My previous eye doctor was either unable or unwilling to take the time to fit me with a suitable pair of lenses. Dr. Naftali provided me with a well-fitting pair of lenses that provide excellent vision. He also stayed later one evening when I called with an eye emergency. I have been to about 5 different eye doctors in the last 15 years for my annual eye check-up and have been displeased for one reason or another. Now I have finally found an office that I can recommend. read more

Great staff, excellent selection of frames. Easy to make an appt and they handle insurance claims like pros. Had my glasses ready in about a week (this included a weekend and a holiday). This is as good as it gets when it comes to optometrists. read more

Loved my recent experience at Madison Eyes. Dr. Lacotte was fantastic as was the technician and woman who fitted me for glasses. All were friendly, knowledgeable, and very good at what they do. Can't say enough nice things about them! The only reason this is 4 stars and not 5 is because the "front of house" staff (reception/admin) have some room for improvement. You may have to stand at the desk for a few minutes before being acknowledged. But don't let that stop you! read more

I want to thank Madison Eyes for being so kind during this pandemic. We had some mix-ups (understandably given how hectic and chaotic things are right now) and today I was given top-notch customer service to resolve the issue. I'm not sure who I spoke to over the phone today but they went above and beyond to make sure I was satisfied and handled the situation like true professionals. Thank you Madison Eyes! read more

Wow -- The entire staff were a pleasure to deal with from the moment you step into the office they truly treat you with compassion,and answered each,and every question forthright. Molly who fitted me with the frames a wonderful person with the patience of a saint who picked out a great looking frame that i love. Dr. Lacott has a winning personality,and conveyed a professional demeanor with a quick wit make me feel at ease,and a pleasure to deal with throughout the examination. Michael read more