I want to preface this by saying I had written a review on google about this location when I had…read morefirst visited, and that was because the staff that were helping me were genuinely really nice, courteous, respectful, and understanding of my situation. I spent about 30 to 45 minutes in the store and most of that time was just standing by and waiting to speak to someone while I picked out glasses, and more waiting while they looked at my insurance. I did not see an optometrist at this location, and that was mostly due to the reviews I've seen here and on google, and I take my eye care very seriously. I came in already having my prescription from another optometrist at vision works, and then I came here to select frames. TO BE CLEAR, this review does not factor in the optometrist at this location, only the customer service I changed my glasses once every year or every year and a half, and I've all the places I've been to, the staff here have give me the most pleasant and honest experience I've ever had when selecting my frames, going over my options, and providing an unbiased review. LensCrafters and vision Works have constantly tried to upsell me on designer lenses and frames, memberships, different payment, plans, and gift cards, and all manner of needless crap. Here: I was given a tray, told to browse their selection (which granted is a little limited considering the space) while they assisted other customers, I picked out four pairs, tell them exactly what it is. I do for a living and what it is I needed (2 pairs, one for indoor use with a blue light filter, one for outdoor use with transitions for driving), I gave them my prescription insurance, they scan with them look at the frame that I had selected commented on the fashion and style, I made a decision, look in a payment plan and I left. Was told I would receive a text when my new frames are ready within a week. I went on Saturday and it's now Thursday as I write this No upselling, No crazy recommendations for any of the premium Ray Bans or weird sports gear, I got what I needed in a very friendly and costumer first manner. -the selection they have is limited -waiting was a little , but not a bother you can run errands while you wait or consider more options. -very friendly customer service -Very quick delivery If you're on a budget and need a new pair of flames in a timely respectful manner, go here. I only gave a four star because I cannot comment on the doctor(s) appointed here. The reviews mentioned such are a little old and I recommend you do your own research and only go to who you trust for your prescription and lens recommendations

The eye doctor (female, middle eastern, was wearing a hijab) was not friendly in the least! She was…read morerude to my child and extremely impatient with him. (My child was being very polite, just a little nervous which annoyed her) She seems like a very unhappy person and I'm not sure why she works there. I tried easing the tension and speaking nicely with her but she completely ignored me which was very awkward for me and my family. Also, I found out after receiving paperwork from my insurance that they assumed we wanted "premium lenses,"and all kinds of other extra things for my child's lenses that are completely unnecessary which ended up costing me out of pocket an insane amount. I should've questioned it, and have learned from this experience. Do not recommend this place at all.

Lens Crafters Watchung is the best place to buy same day eyeglasses…read more Love the professionalism, they have their own lab. Very large selection of frames, from designer to basic eyeglasses. The service is very good. Could not ask for a better experience. Very impressed with their awesome service. This is my new go to vision center to buy eyeglasses. Definitely recommend Lens Crafters Watchung.

I have been coming to this LensCrafters for few years now. Julie and Bryanna are my fav. I can see…read morethat they have new staffs which explains the decline in confidence and customer service. I was standing there for minutes Friday 4/18 around 5pm and none of ill equipped staffs could simply raise their head and speak to say "we will be right there with you!" I just left without speaking to anyone after 20+ mins. Last time they will see me there. Dont worry technology will replace incompetent

Dr. Alvarez is great. Great demeanor and very nice and practical. I can tell he really cares about…read morehis patients. I've been a happy patient for many years, and go to him for medical appointments even though out of network because I trust him.

I have been a patient of Dr Robinson for years but showed up without an appointment with my…read moredaughter. She was seen by Dr Alvarez. No one else was in the waiting room yet he seamed extremely rushed. My daughter had red eyes for months. We thought maybe it was allergies or the fact of playing soccer on turf fields. Spare of the moment I figured let's go make sure it isn't something else. Dr Alvarez was extremely rushed. Wouldn't really answer my questions, LOOKED INSIDE HER EYES, and said they were healthy and just gave her some eye drops that just didn't do anything. Two weeks later while on vacation she just couldn't take it anymore so I took her for a second opinion. Turns out she had EYE MITES. Doctor said she must of been like that for months. How does Dr Alvarez not see that ??? She was prescribed medication and within a day she finally had beautiful white eyes again. Needless to say I will not be returning. Between horrible scheduling, feeling rushed all the time and missing something like this ..... No Thank You !!!!

Dr. Barrios was very professional and office staff were very helpfulread more

Review of my insurance coverage actually revealed Barrios Vision lied to me about my insurance…read morerequiring a retinal scan when that is not true. A retinal scan is not required by my insurance coverage and is not required in annual exams. Hmm..

The eye exam was great. The doctor (young east Asian man) was very friendly and professional. I…read moreloved his energy. Tell the staff to cough in their arm not their hand. The tech did this and then used the same hand to adjust my head during the eye machine exam. I was horrified. The prices for lenses are too high. I'm buying my frames elsewhere.

Today was by far the best experience ever. Thanks to Gabby for the excellent customer service…read more LensCrafters no longer claim "Glasses in about hour!", but our glasses were ready in a couple of hours. I will definitely come back in the future, not to mention their prices are reasonable and they have a great selection of glasses. In the end of 2021 I got glasses from somewhere else and the lens popped out on two days, then in the end of 2022 I got glasses from LensCrafter which are nicer & sturdier, yes they cost more than the 2021 glasses, but with that came better customer service, better quality glasses and keep in mind, "You Get What you Pay For!" & to Lenscrafters, "I'll see you this time next year, keep up the great work!"

Reviewing an eye exam place might seem a bit funny, but I've had the best experience for a vision…read moretest in this spot inside LensCrafters. The staff is highly professional and very approachable, and they were transparent about their services and pricing. Definitely helps that my insurance covered a bit of their services, but I did opt for some extras, such as checking my eye health (they had the digital version so I didn't need that liquid to dilate my eyes). Dr. Alvarez was very thorough is explaining the results and made great recommendations for my needs, including for contact lens. I definitely felt like I was in good hands from start to finish.

Had an appt. 3-17. No one informed that Eyewellniss took over on March 1st. An email should have…read moregone out to let patients know. My records were not scanned in. They were asking ME what kind of contacts I wore, what my eye prescription was. It wasn't a thorough exam and it was rushed. Dr. Mosel was wonderful as usual. I was very disappointed. They even scheduled me an exam for next year without my approval.

Wonderful, friendly staff. Very helpful and taught me new information about the glasses and…read moreexplained the lack of vision I had very well. Referred me to glasses regarding my face. Definitely recommend to anyone who is looking for glasses or need eye exams.

I have been going to Plainfield Vision Center for years. Good service at a good price. I would…read morebring frames in and they would fill the prescription, no problems. The last 2 years have changed, I would bring frames and the prescriptions would 1.- take at least 2 months to receive and 2. - frames would be returned damaged with the new prescription lenses. In December 2024 I returned a pair of frames that I ordered because they were blurry. I was told they would redo it and get back to me. After the 2nd set were also blurry I returned the lenses for my $ back. I have been told come back Tuesday, come back Friday, come back Saturday, we will Zelle you back - All excuses. I am not sure why the change in service quality. But it's really really Bad.. Beware !!!

So when you make an appointment, and they ask about your insurance, and put you on hold for a long…read moretime, shouldn't they tell you which doctor takes your insurance, rather than allowing you to get a sitter, show up for said appointment and being told that they have to reschedule because only another doctor takes your insurance?

My eye exam experience at Eye Care & Surgery Center of Warren:…read more 1. The actual eye exam was NOT performed by an optometrist, but by an ASSISTANT. Is this even legal? And if it is, I consider it UNETHICAL. 2. DOCTOR only performs the PORTION of the exam where your eyes are dilated (considering the other cost-cutting measures, I wouldn't be surprised if EC&SC uses off-brand drops too, my eyes were uncomfortably blurry, not just dilated, for hours afterward). 3. DOCTOR dismissed my question about a part of the exam I felt was missing. My former eye doctor gives a thorough test in that area and tells you exactly what your options are. 4. They make you fill out a ridiculously long online form. 5. The staff I dealt with were indifferent. 6. The in-house optician (or maybe another assistant?) gave me a dirty look when I asked for my Rx and has a laughingly small selection of frames anyway. I am going back to my original optometrist/optician, who, despite now being 45 minutes away (I moved a year ago) and a bit quirky, at least cares about his clientele.