I love this optician! Great service, lovely people. Very helpful and accommodating. They take the time and have the patience to help me find the right frames for my individual tastes and needs. I don't feel rushed. They never try to upsell, and they're very attuned to budgetary constraints. I'm always happy with my eyewear. Highly recommended! read more

I had o take the time out to write this review. The ladies at Valenza are AMAZING!! We have been patronizing this establishment for at least the last 7 years. My family and I get our yearly eye exam and then off we go to Valenza!! I feel like I have a personal eyeglass shopper. They take time out with my Eyewear selections. They give me their honest opinion for which style suits my face. I love them!! Highly recommend Valenza!!! read more

Omg, omg. Stay away. If I could, I'd give them negative stars. They sold me a pair of clearance frames (i.e. final sale) which were broken upon arrival. My local optician could not make lenses for the frames. When I called to tell them the frames were broken, the sales lady (Lisa) went nuts on me screaming that they could not possibly be broken. I would have sent a picture to her but she hung on me. And, of course, the merchant is not willing to do anything to make it right. Would never, ever recommend. read more

Valenza Opticians - Broken,damaged frames sold as new. I was denied a refund. Yes, they were "clearance" but that doesn't mean that they were sold as unusable. - Eyewear & Opticians Near Me - Bloomfield, New Jersey

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My mom and I had such a wonderful experience! Lauren could not have been more helpful! Highly recommend for a wide range of eye glass frames and the best customer service! read more

This place needs a ZERO if it was available. Avoid this place, especially if you need progressives. If you have a problem, Lisa refuses to do any of the measurements needed to have a successful pair of glasses. See article: https://hannafordeyewear.com.au/5-reason-progressive-lenses-fail/ and https://www.neurovisualperformance.ca/2020/01/05/progressive-lenses/. Again, if you don't want to waste a lot of money, AVOID THIS PLACE. Glasses are not usable. read more

I personally do not wear glasses but my mom does. I have been here with her many times as she tries on pairs. She has been coming here for years to purchase glasses. The girls who work here are very friendly and always willing to help. I know my mom is very indecisive when it comes to glasses, and both of the girls always are willing to give feedback on the pairs she tries on. read more

I've been going to Valenza for years. It can be hard to find the cool funky frames I love, but I can always find something there. While I would love a bigger selection of the unique frames I go for, I realize they need to carry what sells. Its great that Lisa stocks a little something for everyone and I don't need to spends an arm and a leg in Montclair. They have a MUCH larger selection than most places attached to an eye doctor. What Valenza carries are meant to last. When I asked why they don't carry Lafont, they told me it was because their frames, while beautiful, do not last. Lauren is amazing, knows my family and I well, and knows exactly what to show us. If she ever left I'd follow her wherever she goes. The only gripe I can think of is that there are times (though not too often) there is no optician there. The girl they have at those times messes up my frames every time she's touched them, rendering them unbearable to wear until I can get back to see Lauren -who is now the only person I'll let adjust my glasses. I would recommend Valenza to anyone I know. Denise F read more

This was their last and final opportunity to get it right...they didn't. I waited almost three (3) weeks to get my glasses. For a week they were telling me that they were in coating. The glasses only have two lenses...how long does it take to put the reflective coating on them. Anyway, two years ago I had to bring my glasses back three times. 1st they did not have the reflection free coating on them. 2nd the left eye had the reflection free coating, but not the right eye. 3rd they were not transitions. If that were not bad enough, the owner, Lisa, was arguing with me. She kept telling me that she checked my glasses herself. They were the transitions. After going back and forth, over the phone, she finally tells me to bring them and we will see...YOU WILL SEE THAT THEY DON'T CHANGE COLORS. I bring them back to Lisa and no apology, no nothing...I had to wait another week. Oh and did I mention that they are not anywhere near where I live. I travel at least 30 minutes to get there. This is the last time I go to them. They have had more chances than I can count. It's too bad, because I like Lauren. read more

I've been going to Valenza about 5 years now. I hated where I used to go and hated my glasses. I never wore them out ever. That all changed when I came here. When choosing a frame, I chose an expensive pair, Instead of having me spend the money they asked do you care about name brands? My reply was nOt in the least and she picked me out another pair similar, but so much better than the ones I chose. To top it off she saved me $200. I loved my glasses, wore them all the time and even let myself be photographed in them. Unfortunately they finally broke after 4 1/2years (just goes to show even tho I went cheaper, they weren't crap). I went back Saturday and was informed they no longer made the frames so there was no way a part could be ordered. Saddened if had to go through the process all over finding the right pair. They again took the wheel and said do you mind if I look through and show you what your lens would fit in to save you money. So again she worked her magic and within 20 minutes, I've had another great pair of glasses. Because it was a Saturday, they couldn't be done in the hour it would take. But I honestly didn't mind because I do wear contacts so waiting until Monday/Tuesday was not tragic. I always go whenever I need them tightened because she takes the time to make sure they still are in good shape. Never disappointed. read more

I have been going to Valenza for approx. 12 years. I'm usually very satisfied with their service, but not this time. I go in to pick out my new pair and to have a couple of pairs repaired. One pair needed something simple like a screw maybe and the other pair, the piece had to be ordered. After two weeks, I finally get the call to come because my glasses and part are in. This is at 9:30 am. I tell her great, I will be there at lunch. Welp, I guess she decided to wait until my arrival to decide to "repair" my glasses. What should have been simple, turned into a totally destroyed pair of glasses. And to add insult to injury, this crazy lady suggested that it would be my responsibility to pay for the len that SHE broke. Yea, never mind. I know that you have plenty of County of Essex employees as customers and could probably care less that you have lost a long time customer. Best believe I will spread the word to each and every one of my co-workers that will listen, our union has other eyeglass providers. read more