Can we say Unethical? Their marketing is deceiving - almost bate & switch level. My son lost his glasses and needed to replace them. He goes back to college on Sunday so we needed them quickly. Most places take 10 days so thought LensCrafters so we could get them the next day. OK - Paid for the $138 eye exam and then went into the optical department. On their website (https://www.lenscrafters.com/lc-us/great-value-package) they have an offer for Frame + lenses starting at $99. Great. In case he finds his glasses this can be a backup. I asked the associate where the frames in that range were. I knew some can be stupid expensive. I'd rather spend money elsewhere. My son picked out a frame. The associate started to ask questions about where they would be used and how. So far, so good. Then he tells us they would be $550. I said that was too much and doesn't come close to their website. I realize starting at can mean a lot but 5.5X. seriously? He said - that price was without prescription lenses - without batting an eye. Without a prescription? Needless to say, I was a bit annoyed. Went home and ordered his new glasses at eyebuydirect [dot] com for $70 with 2 day delivery. Skip LensCrafters. Shop online from now on. read more

Lenscrafters - From their website - Eyewear & Opticians Near Me - Rockaway, New Jersey

Always accommodating & friendly staff that is willing to help with glasses (adjustments and suggestions) Friendly doctors who help with appropriate contact solutions. read more

I just ordered new glasses and was very impressed with the Rockaway store. Everyone was very knowledgeable , and friendly. I was there quite a while trying on many glasses and Tyree was extremely patient and helpful . After a while , he suggested trying a child's frame for a better fit. great idea. Found a pair I liked and they fit much better than the adult frames. Tyree is very professional.Thank you for a positive experience . Look forward to getting my glasses. read more

Thank you to the associate in the Rockaway mall who adjusted my glasses for me at no charge late Thursday afternoon. She was fantastic!

It's your typical Lenscrafters. The staff is friendly and doesn't follow you around. I scored a pair of Ray Ban Wayfarers for $40 less than the Lenscrafters at Willowbrook Mall which was awesome. This place was a lot bigger and has a great selection. They have free adjustments and cleaning and you don't need to bring a receipt. Just drop by and they'll take care of you. read more

Had a great experience here... I never felt pressure . I was welcome several times although there were bustling with business ... I was approached by Bob (optician) who was very patient and took time to see which was the best suited and best deal ... I was definitely a little more educated leaving there I received my glasses in 1.5 hours and am ready to work in style ... I would recommend this location read more

I just had a routine she exam done for eye glasses and have never had so much ease before at a medical office. From the moment I walked in, I was greeted with friendliness. Zen and Rosalyn, took all my paperwork and checking in was quick and easy. Zen led all the vision tests with me and he was funny, kind and knew what he was doing. He actually made the process fun. He helped me when I was unsure with what I was doing for some parts of the tests. He made the whole experience comfortable. When we were done, he then led me to Dr. Meade's office. Dr. Meade was amazing! He was so kind and insightful. He taught me a few things about the optic nerve and didn't rush the process at all. I can now finally stick with one eye doctor to see forever. He is awesome!!! Overall, I had a great experience. The staff and the doctor really know how to make the whole experience wonderful! read more

Mr. Knapp, the manager, was extremely helpful, courteous, and proficient. He remembered both my sister and myself as we are frequent customers of the store. He knows what shapes of frames work best for each individual face shape and size. The computer systems are swift at accessing insurance benefits. The store itself was clean, organized, and easy to navigate. The lighting is excellent for trying on a pair of frames and evaluating them. The friendly staff is quick to offer trays in which to accumulate possibilities while browsing and narrowing down the selection. The technology for fitting the frames and making sure the lenses are perfectly aligned with your eyes and nose and everything is PERFECT and super accurate. And they offer a really good protection plan for only an extra $35 I believe--not too shabby in the event one should need a replacement pair if the glasses were to get lost or stolen up to the original purchase price (plus whatever the remaining overage would amount to). Also, they will adjust and replace the lenses themselves for the same price you originally paid (plus, if you so choose, any potential upgrades i.e. transitional, glare-resistant, polycarbonate, etc.). Check their website for details and subscribe for their emails/mailing list to ensure that you receive the best deals the store has to offer! The prescription Ray Bans I purchased last year are still life-changing each and every day I wear them--and the days I forget them or cannot locate them in the clutter of my car (!!!), I find that non-prescription non-polarized are horrific and should not be sold as UV protection for the eyes. The non-script ones only serve to more intently hurt my eyes from the direct, harmful rays of sunlight passing through, but they actually hinder my vision more intensely than simply wearing my regular prescription glasses. All in all, a great location with the best upgrades to their technology, a great selection, excellent customer service representatives, and a swift, easy process overall. Will definitely continue to purchase my future pairs from this location as long as the quality remains consistent or (if even POSSIBLE) exceeds it in the next few years! read more

My wife & I can't actually talk about the actual Lenscrafter store sales; we made the mistake of using their in-house opticians ... or at least trying to do so. My wife made an 11 AM appointment for her and an 11:30 appointment for me, and was told to show up 15 minutes early to fill out paperwork. We got there at 10:45, only to find out that they don't open until 11. We then filled out the paperwork and waited. And waited. And waited. At 11:40, they continued to ignore my wife and took me in for a "pre-exam." I was put in a room the size of a walk-in closet with 5 machines and 3 girls who had no idea how to use those machines (at one point, they put a patch over my left eye, had me look into a machine projecting an eye chart to read by the left eye, and asked me to read it. I couldn't even see it!). They then told me to go back to the front and continue to wait for the doctor. When I walked out at 12:55 to find my wife still sitting there (in the meantime, they had taken in other customers who had later appointments but had arrived early), we just walked out. The mall has a JC Penny optical, a Sears optical, and a Sterling optical. I can't imagine why anyone would want to deal with the headaches of the Lenscrafter. read more

In the past, I typically only went to private optometry practices and never considered a chain like Lenscrafters. I was hesitant to go to Lenscrafters, fearing poor "retail-esque" service after reading subpar reviews about them. However, I needed new glasses because I lost mine several months ago, so I decided to go. I made an appointment online and met with Dr. Meade the next day. I had my exam and Dr. Meade answered all of my questions, truly caring about me as a patient. I was very pleased and everything went smoothly. The service was impeccable. I tried on over 30 pairs of glasses and spent a few hours there before choosing the right frame. They were very patient with me and even told me my glasses would be available in one hour. I picked them up the next day and everything was perfect. I can see when driving again! I'd highly recommend this location due to the great service (and selection). I wouldn't hesitate to visit this Lenscrafters location if you need new glasses. I'm very satisfied and will be back! read more

I had always had my prescription glasses made here, and never had a problem until recently. I brought in my prescription, my glasses were made and I was good to go. I had them only a few days when I began to realize that they constantly smudged. I used THEIR cleaning tissues, but I found myself cleaning them a half dozen times a day at least. I was very frustrated, so I went back because they have a good return policy. I explained the situation and was basically told, well, yeah, you didn't get the extra protection/coating as was offered (as if it were my fault that I couldn't see through them.) I figured if I had already spent over $300 (half-price sale), I should be able to see without having to spend more money. I was also informed that I was not cleaning them properly--one is supposed to rinse them in water (never heard that one before), use their cleaning solution and finally their lens towels. I guess that means I have to be near running water 24/7? The employee was quite argumentative and unprofessional in my opinion. Long story short, they gave me the extra coating for free. I knew if that did not happen, I would never return to Lens Crafters again. Because I felt they had worked with me in good faith, I purchased a pair of sunglasses as well. They are great! My regular glasses, however, still smudge all the time and I don't know why. It's very disappointing, but I am not returning because the whole incident left me feeling less than fuzzy. I will try to avoid getting more glasses there, but the convenience in having them within an hour or so is very convenient. read more