My boyfriend and I tried on glasses after an exam there , one pair came to $1000! The other pair…read morehad insurance but still came to over $500. Anyway, we decided to get our prescriptions and order the glasses online. Turns out we were not given all of the pertinent information necessary to order the glasses. When we called they said they absolutely would not give it to us because we didn't buy their overpriced glasses. Do not go there unless you're willing to pay big bucks. The same glasses online are half the price. Update: my boyfriend and I just got second opinions on our prescriptions and our original ones were incorrect!!! Stay away from here!

Given the wrong prescription glasses & a lecture on how it was my fault, not their mistake. The…read moreONLY reason I tried this place was they were covered by my insurance. Initially I was extremely happy with the exam and how quickly I was seen that I had referred four other people to the office. Then I picked up my glasses and as I'm sitting here writing this review I'm completely astounded by the total denial of accountability and disregard I experienced. First, I have been wearing glasses since I was about 7 or 8 years old so single vision glasses are NOT something I need to get used to. I'm at that age that I now need THREE distinctly different prescriptions, one prescription to drive, walk around, do random things like cook, clean, watch TV, a second prescription to work on a computer and a third to read a book, menu, ingredients on a package or directions on medications. Progressives really didn't work well for me so I wanted to get all 3 of my prescriptions updated and order glasses for the computer because I was starting a new position that would have me looking at a computer screen more that 10 hours a day between work & personal activity. When my glasses arrived, they were simply given to me and not checked on me for proper fit or anything else, just handed to me that's it. I get home, sit in front of my computer and put on my new glasses and no exaggeration I can't read anything on the computer screen no matter what distance I position myself from the screen! Now not just the words are so blurry they are almost a smear and completely indiscernible, but the icons and background are also blurry and distorted. So, I grab a piece of mail ok I can read that perfectly no problem at all even the miniscule print! Thing is I was VERY clear I ordered glasses for my computer prescription, so I called the office to let them know they had made a mistake when they ordered them because I can't read the computer screen at all. To which I was told I must try to get used to them for two weeks! I insisted they are the wrong prescription they are the reading prescription. The receptionist lectured me on how they did NOT make any mistake and it was my fault because I told the doctor when he examined me that I was able to see with the prescription they ordered! The lecture continued and she went on to state that I needed to understand that I'm part of a "TEAM" with the doctor and it is my fault for answering the doctor the way I did during the exam!!!! I have NEVER heard a line of BS so astoundingly ridiculous in my entire life!! Additionally, the receptionist informed me that the doctor refuses to see me to check the glasses unless I pay $64 for a recheck fee as my insurance will not cover that fee!!!! It's blatantly obvious the reading prescription was ordered and this place refuses to take any responsibility for their error. I've made sure to rescind my 4 referrals before the people I told to go here can make an appointment, so they can go elsewhere. I also plan to report this to my insurance carrier immediately, but I'm doubtful that will matter to this facility or to the insurance, but if you have read this review, you would be wise to choose another provider like Lens Crafters or someplace that at least stands behind the glasses they prescribe. If you must pay out of pocket and do not have insurance that covers vision, DEFINITELY go somewhere that provides some kind of guarantee and won't blame you and charge you for their gross ineptitude.

Watch out with this place. They don't tell you this when you make your appointment but they use a…read moredifferent way of checking your eyes so they don't have to dilate them, which in theory is nice because you can see fine afterward. But they charge you an extra $50 for that--and you can't opt out of it, because they "no longer offer" the traditional exam. But that's just the beginning. Then they label your contact lens or glasses exam a "premium" exam, based on absolutely no actual standards, so that your insurance (for which they are supposedly in network) doesn't cover it. So instead of being out of pocket a $35 copay, you end up charged $138. The best part is when they tell you that your insurance companies "told us" to charge you that. I just got off the phone with mine and they were appalled by the pricing practice.

Everything but the weather was perfect that day ...my first time there and the staff,.. the doctor…read morewere all so good and professional and put me at ease..who i told i would write a good review ...I actually had fun ...

Great service friendly people! They do a thorough exam and…read moremade sure insurance covered upfront costs

Staff is so friendly. I went for LASIK and the process was amazing. Great follow up when corporate…read more made a billing mistake. They really went to battle for me and didn't relent until the problem was solved. I'm actually sad my eyes are completely heeled and doing so well now; it means I wont have another reason to see them!

Dr. Lee was referred to my son for a very painful condition in his eye by our family optometrist…read more The staff was very responsive and compassionate and I got in to see her right away. Dr. Lee explained things very well and put me at ease with the journey we are on, reassuring me that, day or night I could call with concerns. She communicated with my son directly and made him feel at ease with what she needed to do and what to expect in the next few weeks. I feel immense gratitude and appreciation for Dr. Lee and her staff. I highly recommend going to them for eye care needs.

Outstanding Customer Service…read more I have been a customer of the Pearl Vision Sparta and Rockaway locations since 2020 and have worn Silhouette eyeglasses for over 25 years. My last three purchases have been through Pearl Vision. With my first two purchases, everything was perfect--no issues at all. Unfortunately, my most recent purchase in November 2024 did not go as smoothly. Due to what I believe is a defective frame, I had to return the glasses for repair three times. However, this was absolutely no fault of Pearl Vision. Each time I visited both locations, the staff members were nothing short of spectacular. They never once suggested the issue was my fault. In fact, they did quite the opposite--they took full responsibility for what appeared to be a flaw in the frame or lenses and handled the situation professionally and promptly. While the customer service during all three purchases was very good, their customer service after the sale was truly outstanding. Thank you for your continued commitment to excellence. Manny Quinoa

We could not have had a better experience with this team of professionals…read more Dr. Patel and her team are absolutely wonderful. I have never needed glasses before and this was my first exam in over 10 years. They were patient with me and explained all the equipment. They were funny at time and the doctor, herself, was extremely knowledgable. By the time I left I felt like part of the Dr Patel & Pearl Vision Family. My husband who needs glasses every year was blow away by the professionalism, knowledge, insight and respect he was shown. The glasses reps on the Pearl Vision side, Rick & Cliff are fabulous. They have such a sense of style, comfort and affordability depending on your needs when helping you pick out frames. Rick is a VSP insurance rep so he knew everything about our plan. Cliff was amazing when working all our savings on the computer and has 35 years experience in optometry and glasses sales. Thank you so much for helping my husband and I. We will be back soon with an appointment for my daughter to join your practice. Hope you all have a happy new year.

I was in the market for a new vision Dr till i found out the current at the time had left…read more Dr. Kowalsky is in fact a great upgrade and hell of an addition to the team compared to who (i won't say Dr.) was in there prior. This office is full of rock stars now.

He was very mean and rude to me. I came in with a complex medical issue and I'm upset at how he…read moretreated me. I don't recommend him at all.

couldn't give 24 hrs notice to cancel on a Sunday (office closed) for Monday appt. called first…read morething and hit w a $50 cancellation fee! FRONT OFFICE NEVER ASKED WHY. SHOULD I HAVE COUGHED ALL OVER THEIR OFFICE AND STAFF What's worse - the poorly run front office messed up wife's appointment so they had to reschedule WE DIDNT ASK FOR 50 BUCKS AWAITING MY RECORDS The test of quality is when there are issues to resolve WAITING FOR CALL FROM THE DOCTOR

I have been going to Family Vision Care since I was a child, but my most recent experience was so…read moredisappointing that I will not be returning. I came in for a simple adjustment because my glasses were sliding down, and after the optician worked on them, the frames became warped, uneven, and uncomfortable. I went back two more times to have the issue addressed, but the adjustments never fixed the problem and only made the frames worse. On my third visit, I tried to explain that my glasses had been damaged and asked about a fair resolution. Instead of acknowledging my concerns, the optician dismissed me, insisted she had done nothing wrong, and told me I should just get new frames -- despite these being $300 frames that were perfectly fine before the adjustments. What made this worse was the unprofessional way I was treated. My concerns were brushed off, I was told to take my business elsewhere if I didn't trust her, and I have since received no response to my follow-up messages or the phone number I left for the doctor. This is not how loyal patients should be treated. Unfortunately, I cannot recommend Family Vision Care after this experience.

NOPE NOPE NOPE! I waited 2 months for an appointment and then when I was 5 mins away and they…read morecalled me to tell me I needed a referral to come in. I NEVER needed a referral before, my son goes to the eye Dr every year. When I asked why she called me 5 mins before my appointment she said "Normally we don't call anyone so we are doing you a favor."

The care they provided was quite adequate. The bill they provided was ridiculously high. We won't…read morebe going back.