Outstanding Customer Service I have been a customer of the Pearl Vision Sparta and Rockaway locations since 2020 and have worn Silhouette eyeglasses for over 25 years. My last three purchases have been through Pearl Vision. With my first two purchases, everything was perfect--no issues at all. Unfortunately, my most recent purchase in November 2024 did not go as smoothly. Due to what I believe is a defective frame, I had to return the glasses for repair three times. However, this was absolutely no fault of Pearl Vision. Each time I visited both locations, the staff members were nothing short of spectacular. They never once suggested the issue was my fault. In fact, they did quite the opposite--they took full responsibility for what appeared to be a flaw in the frame or lenses and handled the situation professionally and promptly. While the customer service during all three purchases was very good, their customer service after the sale was truly outstanding. Thank you for your continued commitment to excellence. Manny Quinoa read more

We could not have had a better experience with this team of professionals. Dr. Patel and her team are absolutely wonderful. I have never needed glasses before and this was my first exam in over 10 years. They were patient with me and explained all the equipment. They were funny at time and the doctor, herself, was extremely knowledgable. By the time I left I felt like part of the Dr Patel & Pearl Vision Family. My husband who needs glasses every year was blow away by the professionalism, knowledge, insight and respect he was shown. The glasses reps on the Pearl Vision side, Rick & Cliff are fabulous. They have such a sense of style, comfort and affordability depending on your needs when helping you pick out frames. Rick is a VSP insurance rep so he knew everything about our plan. Cliff was amazing when working all our savings on the computer and has 35 years experience in optometry and glasses sales. Thank you so much for helping my husband and I. We will be back soon with an appointment for my daughter to join your practice. Hope you all have a happy new year. read more

Glad to see Dr. Peli at this new location in Sparta. We have always trusted Dr. Peli with our eye care and when an emergency call was placed. They gave us a next day appointment. The front desk ladies were the best! Very professional and friendly making us very comfortable and relaxed. Could not be happier with the service. read more

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Why do I need a prescription to purchase reading glasses from this store? I wasted my time and sat in traffic.

Big shout-out to Abby for all the help finding me the exact type of Oakleys I've been wearing for years! Super polite, professional, and knowledgeable. I'll be back for more Iridium lenses soon! read more

Customer service is excellent. Thank you for repairing two pair of glasses,that were bought elsewhere at no charge.

I went for my eye visit, ordered 2 sets of lenses and frames paid 65% of the bill over $425. Could not pick up my frames due to 5 deaths in the family due to covid within a five month time frame. I went four months after my order to pick up my items, when I got there they told me that because I didnt pick up on time they were going to keep my money 65% deposit and I would get no items. I got upset and then they came around and said I could have one set of lenses and glasses. When I went to pick up my glasses they just handed me the new glasses (no fitting or adjustment and no receipt). What awful client service and rudeness. I'm a public speaker and travel all over the U.S.A. so I know good service when I get it. This place was rude and seemed racist as well. They are new in our community and thats not a good impression. If you can avoid going there, don't go. I was not treated fairly and got ripped off in the process. Shame on them. read more