Everything but the weather was perfect that day ...my first time there and the staff,.. the doctor…read morewere all so good and professional and put me at ease..who i told i would write a good review ...I actually had fun ...

Great service friendly people! They do a thorough exam and…read moremade sure insurance covered upfront costs

couldn't give 24 hrs notice to cancel on a Sunday (office closed) for Monday appt. called first…read morething and hit w a $50 cancellation fee! FRONT OFFICE NEVER ASKED WHY. SHOULD I HAVE COUGHED ALL OVER THEIR OFFICE AND STAFF What's worse - the poorly run front office messed up wife's appointment so they had to reschedule WE DIDNT ASK FOR 50 BUCKS AWAITING MY RECORDS The test of quality is when there are issues to resolve WAITING FOR CALL FROM THE DOCTOR

I have been going to Family Vision Care since I was a child, but my most recent experience was so…read moredisappointing that I will not be returning. I came in for a simple adjustment because my glasses were sliding down, and after the optician worked on them, the frames became warped, uneven, and uncomfortable. I went back two more times to have the issue addressed, but the adjustments never fixed the problem and only made the frames worse. On my third visit, I tried to explain that my glasses had been damaged and asked about a fair resolution. Instead of acknowledging my concerns, the optician dismissed me, insisted she had done nothing wrong, and told me I should just get new frames -- despite these being $300 frames that were perfectly fine before the adjustments. What made this worse was the unprofessional way I was treated. My concerns were brushed off, I was told to take my business elsewhere if I didn't trust her, and I have since received no response to my follow-up messages or the phone number I left for the doctor. This is not how loyal patients should be treated. Unfortunately, I cannot recommend Family Vision Care after this experience.

Staff is so friendly. I went for LASIK and the process was amazing. Great follow up when corporate…read more made a billing mistake. They really went to battle for me and didn't relent until the problem was solved. I'm actually sad my eyes are completely heeled and doing so well now; it means I wont have another reason to see them!

Dr. Lee was referred to my son for a very painful condition in his eye by our family optometrist…read more The staff was very responsive and compassionate and I got in to see her right away. Dr. Lee explained things very well and put me at ease with the journey we are on, reassuring me that, day or night I could call with concerns. She communicated with my son directly and made him feel at ease with what she needed to do and what to expect in the next few weeks. I feel immense gratitude and appreciation for Dr. Lee and her staff. I highly recommend going to them for eye care needs.

I was in the market for a new vision Dr till i found out the current at the time had left…read more Dr. Kowalsky is in fact a great upgrade and hell of an addition to the team compared to who (i won't say Dr.) was in there prior. This office is full of rock stars now.

He was very mean and rude to me. I came in with a complex medical issue and I'm upset at how he…read moretreated me. I don't recommend him at all.

Outstanding Customer Service…read more I have been a customer of the Pearl Vision Sparta and Rockaway locations since 2020 and have worn Silhouette eyeglasses for over 25 years. My last three purchases have been through Pearl Vision. With my first two purchases, everything was perfect--no issues at all. Unfortunately, my most recent purchase in November 2024 did not go as smoothly. Due to what I believe is a defective frame, I had to return the glasses for repair three times. However, this was absolutely no fault of Pearl Vision. Each time I visited both locations, the staff members were nothing short of spectacular. They never once suggested the issue was my fault. In fact, they did quite the opposite--they took full responsibility for what appeared to be a flaw in the frame or lenses and handled the situation professionally and promptly. While the customer service during all three purchases was very good, their customer service after the sale was truly outstanding. Thank you for your continued commitment to excellence. Manny Quinoa

We could not have had a better experience with this team of professionals…read more Dr. Patel and her team are absolutely wonderful. I have never needed glasses before and this was my first exam in over 10 years. They were patient with me and explained all the equipment. They were funny at time and the doctor, herself, was extremely knowledgable. By the time I left I felt like part of the Dr Patel & Pearl Vision Family. My husband who needs glasses every year was blow away by the professionalism, knowledge, insight and respect he was shown. The glasses reps on the Pearl Vision side, Rick & Cliff are fabulous. They have such a sense of style, comfort and affordability depending on your needs when helping you pick out frames. Rick is a VSP insurance rep so he knew everything about our plan. Cliff was amazing when working all our savings on the computer and has 35 years experience in optometry and glasses sales. Thank you so much for helping my husband and I. We will be back soon with an appointment for my daughter to join your practice. Hope you all have a happy new year.

NOPE NOPE NOPE! I waited 2 months for an appointment and then when I was 5 mins away and they…read morecalled me to tell me I needed a referral to come in. I NEVER needed a referral before, my son goes to the eye Dr every year. When I asked why she called me 5 mins before my appointment she said "Normally we don't call anyone so we are doing you a favor."

The care they provided was quite adequate. The bill they provided was ridiculously high. We won't…read morebe going back.