Had a 10am new patient appointment today. I responsibly arrived at 9:45am in case there was…read morepaperwork to fill out. 10:05am rolled around and no one showed up, door is locked and lights are off. What a waste of time, avoid at all costs! Phone just kept ringing. On my way to LensCrafters.

My wife recently had cataract surgery with some minor complications and her vision got really bad…read more So bad in fact that she couldn't drive. She got a new prescription for glasses and needed new ones quickly. Thank goodness for Pearl Vision of Randolph. We stopped there on our way home from the eye doctor and couldn't believe that Dan was able to have new glasses for her in less than a half hour. He was so nice and helpful. My wife couldn't stop thanking him.

I've been going to Dr. Walker at Randolph Eyecare for a few years now and I've never, ever had a…read morebad experience. They always find a way to fit me in for an emergency and the service is always attentive. The front desk has always been friendly and professional as is the staff. I would highly recommend.

BEWARE!! talk about discrimination !! DO NOT EVER go to this place!! horrible experience for my…read morefriend who speak Spanish that went there yesterday. SHE WAS MADE FUN OF BECAUSE SHE SPOKE SPANISH!! I spoke to Sierra, who was there at the appointment yesterday and she, of course, had no clue what I was talking about My friend was then told the frames she was looking at, was unaffordable for her. and then on top of that, her car keys were left on the counter, and somehow they mysteriously had gotten hidden from her. it's unimaginable to me that a place that is supposed to be professional that I recommended to her brought her home in tears. I pray this does not happen to anybody else because nobody should have to be treated this way. Lesson learned.

This was an amazing experience in terms of my eye exam and Dr. Robert Meade's level of knowledge…read moreand amicability. The staff for exam intake was stellar. When getting my glasses, I will concede that my insurance benefits were never reviewed and prices of additional options not discussed. I shouldn't have to prompt for this information; it should be standard. I will continue to see Dr Meade for my exams, but I will be looking into alternatives for eyewear purchases.

Can we say Unethical?  Their marketing is deceiving - almost bate & switch level…read more   My son lost his glasses and needed to replace them.  He goes back to college on Sunday so we needed them quickly.  Most places take 10 days so thought LensCrafters so we could get them the next day.     OK - Paid for the $138 eye exam and then went into the optical department.  On their website (lenscrafters.com/lc-us/g...) they have an offer for Frame + lenses starting at $99.   Great.  In case he finds his glasses this can be a backup.   I asked the associate where the frames in that range were.  I knew some can be stupid expensive.  I'd rather spend money elsewhere.  My son picked out a frame.  The associate started to ask questions about where they would be used and how.  So far, so good.   Then he tells us they would be $550.  I said that was too much and doesn't come close to their website.  I realize starting at can mean a lot but 5.5X.  seriously?   He said - that price was without prescription lenses - without batting an eye. Without a prescription?   Needless to say, I was a bit annoyed.  Went home and ordered his new glasses at eyebuydirect [dot] com for $70 with 2 day delivery.   Skip LensCrafters.  Shop online from now on.

Can we say Unethical? Their marketing is deceiving - almost bate & switch level…read more My son lost his glasses and needed to replace them. He goes back to college on Sunday so we needed them quickly. Most places take 10 days so thought LensCrafters so we could get them the next day. OK - Paid for the $138 eye exam and then went into the optical department. On their website (https://www.lenscrafters.com/lc-us/great-value-package) they have an offer for Frame + lenses starting at $99. Great. In case he finds his glasses this can be a backup. I asked the associate where the frames in that range were. I knew some can be stupid expensive. I'd rather spend money elsewhere. My son picked out a frame. The associate started to ask questions about where they would be used and how. So far, so good. Then he tells us they would be $550. I said that was too much and doesn't come close to their website. I realize starting at can mean a lot but 5.5X. seriously? He said - that price was without prescription lenses - without batting an eye. Without a prescription? Needless to say, I was a bit annoyed. Went home and ordered his new glasses at eyebuydirect [dot] com for $70 with 2 day delivery. Skip LensCrafters. Shop online from now on.

Always accommodating & friendly staff that is willing to help with glasses (adjustments and…read moresuggestions) Friendly doctors who help with appropriate contact solutions.

DO NOT go to the Costco Optical in Wharton, NJ. Shop around for another option that has reduced…read morepricing or pay a little extra and get customer service that would/should be expected. Apparently, the Costco store optical and the Costco.com dont know that each other exist.

Lots of choices and the optician was friendly and helpful. Haven't gotten the glasses yet, but the…read moreframes seem to be good quality.

My mother, my sister, and I visited this location yesterday to purchase eyeglasses for my mother…read more We are African-American, and our experience raised serious concerns about discriminatory treatment. Almost immediately after the initial greeting, we were asked whether my mother had insurance -- not once, but multiple times. The question quickly shifted to, "What type of insurance is it?" We were initially assisted by someone who appeared to be in training, and then another employee came over and asked the exact same question again. The repeated focus on insurance happened before anyone took the time to ask what my mother was looking for or offer meaningful assistance with frames. While my mother was trying on glasses, another non-white family entered the store. After their greeting, they too were immediately asked what type of insurance they had. At that point, it became difficult to ignore the pattern. Shortly afterward, a Caucasian woman walked in, and the difference in tone and approach was striking. She was warmly asked what brought her in, what styles she preferred, and was engaged in friendly conversation. We did not hear her being questioned about insurance upfront in the same persistent manner. Insurance is a normal part of the purchasing process. However, when customers of color are immediately and repeatedly questioned about insurance, while a white customer is approached with warmth and general service questions first, it raises legitimate concerns about racial bias. The disparity in treatment felt discriminatory. For context, we spent $900 on two pairs of frames. Despite making a significant purchase, the service we received did not reflect respect or equal treatment. We will not be returning to this location under any circumstances, nor would we recommend it. Management should seriously evaluate how implicit bias may be influencing customer interactions. Every customer deserves equitable treatment.

While the doctor's office in Pearle vision is great the optical department is absolutely horrible…read more I always have issues when dealing with them. Very rude and unprofessional and not helpful at all. All they want is you to spend more money. I would never purchase anything from them ever again. Horrible experience.

Just went to Dr. Millman today. I had to make the appointment over a week in advance, which is a…read moregood thing: a doctor with a lot of business tends to be a good doctor. He and his staff were very friendly, and quick without seeming like they are trying to rush you out of the office. I had my eye exam, picked out new frames and was ready to get paid up within about an hour. Dr. Millman told me the practice has been open for over 40 years, and his father before him was an optometrist. It must run in the family because Dr. Millman is a great doctor :)

Dr. Millman has been my family's eye doctor for over 40 years. My entire family goes to him. We…read moretrust him explicitly. His father was also an optometrist so you're getting 80 years of experience when you see him! His associate Dr. Insinga now treats my mother. ** His unassuming office is located in Dover; it's a 4-minute walk from the Dover train station.

About 2 years ago, I went to WP with a new prescription. I chose glasses that would be included in…read morethe $95.00 advertised price. However, I was unaware that my progressive lenses were priced differently. I was told my bill would be $500,00. I made the purchase but later returned the glasses after several adjustments that were not satisfactory. My charges were refunded and I made a purchase at Costco for $300,00. I recently saw a TV ad stating you can buy glasses and lenses for $95.00. I believe WP should correct their TV ad to state you cannot buy glasses and progressive lenses for $95.00.

Higher adults who know their business rather than kids who don't care when I walked in. It was like…read morewalking into a summer camp and no one cared about the customer.

The Best Walmart Optician & Eyewear store anywhere. An extremely helpful and knowledgeable staff at…read morethis location, they help to make the choosing and fitting process a breeze. I really can't say enough about the friendly and professional attitude that the staff operates with here. Plus they will go above and beyond in order to make their customers happy. If you find yourself in need of contacts and or glasses I highly recommend that you give them a try.

Walmart? I'm writing a 5 star review for WALMART! Yup. The people who work at Walmart are just like…read moreyou and me. They get up every day and try to do the best job they can. At this particular Walmart, my wife has been getting her eyeglasses for a few years and has always been very satisfied. However, last week, my wife's newest pairs of reading glasses and prescription sunglasses arrived just before closing. The optician, Ms. Diana Corujo, called and said she would wait for us until we got there. We arrived a few minutes before closing time but she didn't rush us, despite being well after her regular quitting time. She carefully fitted each pair. Helped her select the right case to protect here new optics and then spent several minutes adjusting her old pair of regular glasses. Ms. Corujo was personable, professional, concerned that the glasses fit perfectly and unconcerned about the clock - having stayed nearly 45 minutes past normal closing. That kind of service is 5 star worthy and I think she is to be commended for her integrity and both her skill and talent (they are not the same - ask me to explain the difference...) Need glasses? This could be the place for you - but I suggest that you seek the help from Ms. Coujo to experience real old fashion friendly, competent customer service. Highly recommended.