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Sterling Optical - Rockaway

3.2 (25 reviews)

Services - Sterling Optical - Rockaway

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

Sterling Optical - Rockaway Photos

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Recommended Reviews - Sterling Optical - Rockaway

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3 years ago

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4 years ago

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4 years ago

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15 years ago

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6 years ago

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8 years ago

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5 years ago

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10 years ago

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5 years ago

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8 years ago

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7 years ago

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9 years ago

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9 years ago

In the Rockaway Mall. Very helpful. No problems. Definitely recommend!

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13 years ago

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8 years ago

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9 years ago

Huge selection of high end frames. Very friendly and knowledgeable staff. Been going there for years! Couldn't imagine going elsewhere.

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10 years ago

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13 years ago

Dont bother of youre buying a voucher from living social staff is extremely rude there are plenty of other optics to go to

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11 years ago

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13 years ago

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10 years ago

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8 years ago

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Ask the Community - Sterling Optical - Rockaway

Is it currently open?

Hi Beth, Yes, we are open mon-Sat 11-7pm and Sun from 12-5pm. Please call us if you’d like to… Read more

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LensCrafters

LensCrafters

2.9(17 reviews)
0.1 mi
•$$$

Can we say Unethical?  Their marketing is deceiving - almost bate & switch level…read more   My son lost his glasses and needed to replace them.  He goes back to college on Sunday so we needed them quickly.  Most places take 10 days so thought LensCrafters so we could get them the next day.     OK - Paid for the $138 eye exam and then went into the optical department.  On their website (lenscrafters.com/lc-us/g...) they have an offer for Frame + lenses starting at $99.   Great.  In case he finds his glasses this can be a backup.   I asked the associate where the frames in that range were.  I knew some can be stupid expensive.  I'd rather spend money elsewhere.  My son picked out a frame.  The associate started to ask questions about where they would be used and how.  So far, so good.   Then he tells us they would be $550.  I said that was too much and doesn't come close to their website.  I realize starting at can mean a lot but 5.5X.  seriously?   He said - that price was without prescription lenses - without batting an eye. Without a prescription?   Needless to say, I was a bit annoyed.  Went home and ordered his new glasses at eyebuydirect [dot] com for $70 with 2 day delivery.   Skip LensCrafters.  Shop online from now on.

I made an in store purchase of new frames and lenses on 8/15/2020 with a promised delivery within 2…read moreweeks. I called the store to follow up on 8/29/2020 and spoke with an associate named Ryan. Ryan gave me 3 different answers in 3 sentences. He told me my ordered was shipped but not received and then not shipped. When I questioned him on the contradictions in his answers he became belligerent and testy and answered that the order was shipped and not received. No apology but an offer of a $50 credit when my order arrives. It seems that Ryan does not understand the basics of customer service. There was no need for his attitude. An explanation and not the standard of delay is due to COVID-19 and an apology would have been sufficient. The response and attitude were and are not appreciated. This is not my first purchase at this location but it may be my last as service here has deteriorated over the years. Initially I chose this location for the doctors and the fact that glasses were made on site. There is nothing like 1 hour service. The doctors are great but for a few years no onsite production and no staff with attitudes. With so many businesses competing for my patronage, why should I continue to use your services?

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LensCrafters
LensCrafters
LensCrafters

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Lenscrafters - From their website

Lenscrafters

3.6(11 reviews)
0.1 mi

Can we say Unethical? Their marketing is deceiving - almost bate & switch level…read more My son lost his glasses and needed to replace them. He goes back to college on Sunday so we needed them quickly. Most places take 10 days so thought LensCrafters so we could get them the next day. OK - Paid for the $138 eye exam and then went into the optical department. On their website (https://www.lenscrafters.com/lc-us/great-value-package) they have an offer for Frame + lenses starting at $99. Great. In case he finds his glasses this can be a backup. I asked the associate where the frames in that range were. I knew some can be stupid expensive. I'd rather spend money elsewhere. My son picked out a frame. The associate started to ask questions about where they would be used and how. So far, so good. Then he tells us they would be $550. I said that was too much and doesn't come close to their website. I realize starting at can mean a lot but 5.5X. seriously? He said - that price was without prescription lenses - without batting an eye. Without a prescription? Needless to say, I was a bit annoyed. Went home and ordered his new glasses at eyebuydirect [dot] com for $70 with 2 day delivery. Skip LensCrafters. Shop online from now on.

Always accommodating & friendly staff that is willing to help with glasses (adjustments and…read moresuggestions) Friendly doctors who help with appropriate contact solutions.

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Lenscrafters - Some of the frames on display

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Some of the frames on display

Pearle Vision

Pearle Vision

3.6(20 reviews)
0.3 mi
•$$

My mother, my sister, and I visited this location yesterday to purchase eyeglasses for my mother…read more We are African-American, and our experience raised serious concerns about discriminatory treatment. Almost immediately after the initial greeting, we were asked whether my mother had insurance -- not once, but multiple times. The question quickly shifted to, "What type of insurance is it?" We were initially assisted by someone who appeared to be in training, and then another employee came over and asked the exact same question again. The repeated focus on insurance happened before anyone took the time to ask what my mother was looking for or offer meaningful assistance with frames. While my mother was trying on glasses, another non-white family entered the store. After their greeting, they too were immediately asked what type of insurance they had. At that point, it became difficult to ignore the pattern. Shortly afterward, a Caucasian woman walked in, and the difference in tone and approach was striking. She was warmly asked what brought her in, what styles she preferred, and was engaged in friendly conversation. We did not hear her being questioned about insurance upfront in the same persistent manner. Insurance is a normal part of the purchasing process. However, when customers of color are immediately and repeatedly questioned about insurance, while a white customer is approached with warmth and general service questions first, it raises legitimate concerns about racial bias. The disparity in treatment felt discriminatory. For context, we spent $900 on two pairs of frames. Despite making a significant purchase, the service we received did not reflect respect or equal treatment. We will not be returning to this location under any circumstances, nor would we recommend it. Management should seriously evaluate how implicit bias may be influencing customer interactions. Every customer deserves equitable treatment.

While the doctor's office in Pearle vision is great the optical department is absolutely horrible…read more I always have issues when dealing with them. Very rude and unprofessional and not helpful at all. All they want is you to spend more money. I would never purchase anything from them ever again. Horrible experience.

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Pearle Vision
Pearle Vision
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Sterling Optical - Rockaway - optometrists - Updated May 2026

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