The staff here are wonderful. They are very friendly and truly go above and beyond. Great customer…read moreservice is an understatement! I LOVE them!

Made 2 appointments for my son and I, on the way to the location, got a call we are an hour…read morebehind... we were almost there. So we stopped got a snack. Arrived sorry one of the appointments is cancelled as you were 5 minutes late! Oh well. Won't be using them again.

The employees at this management are slow in the head. I've been going here for a couple years and…read moreeach time I have to get my eyes checked, they always have a problem with my insurance! One of the ladies at the front helped me and said they couldn't take it even though i used it before. Twenty minutes later they said they could but my appointment time passed and i have to reschedule. just don't waste your time with these people. go to morrristown or mount arlington.

I was treated cordially by the staff during the whole process at my first appointment. I had a…read morebilling issue which was resolved for now. Overall, it is a clean and comfortable environment and Dr. Patel was fantastic. She was patient and answered all of my questions. Maryann and Rye at the front desk also helped greatly and were very cordial. I would recommend this eye care facility highly. Ken Z.

The staff were excellent and friendly. Glasses are across the hall. The technician was very…read morehelpful and patient.

I went to Dr. Pinke years ago, very concerned about my vision problems in my right eye. This…read more"Doctor" put me down constantly, told me I was wasting his time, told me I was a "bored younger guy" with too much time on my hands. Legitimately yelled at me in his office. I never, ever forgot it. It just came up that he's still in business and thought I'd share my experience and warn others to stay far away. I've never had a worse experience at any health provider, anywhere.

I've been going to this office for years and never had any issues with the doctor, staff or…read morebilling. I see them for an annual exam every year and have never gotten any bill with my insurance. This year, because they added a diagnosis for an issue that I have not had in 3 years, I was billed $50. I called my insurance company first, to determine what the issue was with my bill and was told that a diagnosis code was added that is not included in my annual exam. I was only there for an annual exam and was not having any issues with my eyes. When I called and spoke to the woman in billing, she was very rude and told me that I can call my insurance company, and do a 3-way call, so they can both tell me that I am wrong. I really did not appreciate being spoken down to in that manner. They have lost 2 patients now, as neither I nor my husband will be coming back to this office.

I believe in always recognizing kindness and always paying it forward. I just had the BEST Customer…read moreService experience and I didn't even get what I went in the store for. Zack, you are the most patient, considerate and pleasant person I've met in a Very, Very, Very Long time!!! You searched my selection, found options for me to attain it and even looked up and got the ISBN number, so I can be guided to the exact selection for the best value. I appreciate you and I thank you for showing me, people like you still exist and it doesn't take much to make someone happy!!! I valued your effort, more than you know!!

This is a cute store, I'm happy they still have brick and mortar locations. They don't have many…read moreemployees and I wish it was easier to navigate, like having the section names hung from the ceiling instead of on the bookshelves. But it's clean and has a nice ambiance. I've been a few times recently and they didn't have the books that recently came out, which was a bummer. Great location

It was time for my wife's annual eye exam. They always get you in here with their "specials", but…read moreI always see the trap three steps ahead and then hit you with the final bill 4-5x the amount. The store was clean and the customer service was always friendly and prompt as they're selling their product, but when you are waiting on them...they are the worst! Got the eye exam and ordered glasses with contacts...waited several weeks before they called to say the glasses were ready for pickup. So, I went there and told them I was picking up my wife's order. The representative gave me the pair of glasses but didn't mention the contacts were in as well. After waiting a couple more weeks without any notification, I decided to call them to get an update on the estimated arrival of the contacts. It was at this time they informed me the contacts arrived prior to my first visit to pick up the glasses. Hence, I was not pleased to make a second trip to their store due to their negligence of not giving me the contacts with the glasses all at the same time. Also, having to initiate the call on the status of the contacts. It was just sitting within their contacts drawer with a note on it that they left a message. I spoke to the manager and informed him of the situation; he was helpless as he kept making excuses for his staff and did not take responsibility for the broken processes his staff had failed to connect the contacts and glasses to the same order! Overall, very disappointing experience with this ABC&E. I need to call corporate to highlight this location's shortcomings and hopefully fix their customer order notification process.

Bummer there was no doctor available that day. BUT! The receptionist saved that day. Jaylene was so…read morehelpful and informative. I've been at the Ledgewood location before. They're a great team. Luckily I could be seen at the Hackettstown location with Jaylene's help.