Made 2 appointments for my son and I, on the way to the location, got a call we are an hour behind... we were almost there. So we stopped got a snack. Arrived sorry one of the appointments is cancelled as you were 5 minutes late! Oh well. Won't be using them again. read more

The employees at this management are slow in the head. I've been going here for a couple years and each time I have to get my eyes checked, they always have a problem with my insurance! One of the ladies at the front helped me and said they couldn't take it even though i used it before. Twenty minutes later they said they could but my appointment time passed and i have to reschedule. just don't waste your time with these people. go to morrristown or mount arlington. read more

I would suggest asking people where they go to get their glasses. This place clearly has their priorities messed up. Your needs wants and concerns are not a top priority, it's more about what their schedule is and how to get you out of their hair. The doctors, both of them were nice the first one was very frazzled. I was kind of in the dark about the whole procedure with my contacts and communication was not there. AT ALL. The staff was hit or miss most were kind, and helpful but others acted as if you were a pain in their ass and they were doing you a favor. My insurance paid for a portion of my exam, etc.. I think I will call my insurance company and see if I can go somewhere else next time. Not a fan. read more

I was there for 3.5 hours to get an exam. This issue I was told was their new computer system. No apology! They made a mistake on the dilation, so I had to go back, another two hours wasted. I had to get new lenses and they never gave me my old lenses. I paid $375 for them, they were mine and Amanda (who hung up on me), said the lab did it, was out of their control. I posted on the company site, Twitter and Facebook hoping someone from corporate would contact me. No matter how many times the store was asked to call me, they did not! They are doing nothing to fix their mistake! $375! I would strongly recommend finding another location in Succasunna, there are plenty of them around. Seems this location just doesn't care and takes your money. read more

Provide eyeglasses that you can see with. When you see better with them off I would say something is wrong.

Great service, nice selection of frames, easy to get appointment, prescription was just right.

Terrible customer service! My sons glasses broke and under insurance it's covered and should be covered under old warranty and the manager said I needed to pay for a new pair. I said it's covered under insurance she then stated they increased the prices of the glasses! That's not my fault to increased your prices and I called insurance and they said it should still be covered. this place is scamming customers!!! read more

I wish there was a way to leave a review without leaving any stars. The customer service here is horrible. I saw the other reviews and actually thought it can't be that bad. Nope, those other reviews are spot on. I went here because my insurance would cover this visit. I verified w/the insurance company. I also gave my insurance information to the receptionist who then verified it and called me back to confirm the verification and exactly what my costs would be. I get there for my appointment and suddenly everything is extra. Extra 20 for a more in depth eye exam. An extra 8o for contact lens exam ...But it's ok, I didn't even make it in to see the dr because when she took my insurance card she informed me that this site did not take my insurance. Then they played the blame game. Yeah, no. I'll find a reputable place to go. If it's this bad before I see the dr. How bad is it going to be getting the correct lens and glasses? read more

Extremely rude staff walked in there 10 minutes early for my appointment and the staff rushed me out like it was the biggest deal in the world also the one receptionist was extremely rude there was one customer who didn't speak english only Spanish and the staff were yelling at the poor lady and they got the ladys information wrong and the receptionist was yelling at the lady even though it was the staffs fault the eye doctor is fantastic very kind other than that horrible experience. read more

Terrible customer service, went on 3/11/21 for an eye exam (never again) . Was belittled , they made me wait on purpose quote " :can I finish my slurpy first " before attending the customer . After being seen by the doctor, her staff were rude and looked like they did not want to work. Her stuff ordered glasses and I was promised to get a phone call in10-14 days to pick up the order. 6 weeks later I still was not able to speak to anyone, they could not answer to the order. They would put me on hold and hang up.... I had to report fraud to my insurance company to cancel the glasses. Still waiting for refund, till now I am not able to get reading glasses. If you want I friendly Customer Service experience please go Somewhere else. read more

This was my first time here and ill honestly NEVER go back. I went in injured with Crutches and they were treating myself and my kids so so rude. The Doctor was nice and calm but you do not interact with her too much so all the contact is with her VERY RUDE staff. The secomd you walk in they all had that "i smell poop" look on their faces like they just wanted nothing to do with me or helping me Or ANYONE IN THE STORE. I watches as they treated us all like this. Finally i pick out the things i liked. When we went in to pay for the items their behavior was brought to their attention they did try to make right and gave a discount which i will thank them for. Their customer service has to change and FAST! read more

I made an appointment for my son a week ahead. We got there and we were not on the schedule. They told us they could not fit us in even though it was their error! I explained that my son works out of state and needed new glasses but they refused to see him. Unprofessional. read more

I like this place I have been going here over 7 years. I like the lady optimist. She is so comforting and knowledgeable! Rest of the staff is just okay. Lol read more

Wow talk about rude. The only reason I got my glasses here was because I was in a rush and didn't have time to shop around. I should've taken the time. Their buy one get one deal is a scam. They tried charging me $500 for a pair of glasses in the BOGO offer. I ended up just getting 1 pair of glasses which took a long time to come in. They're only open till 230 on Saturdays which is ridiculously inconvenient. I was on my way to pick up my glasses when I realized I wouldn't get there until 235. I called and asked if anyone was going to still be there and the response I got was "the doors close at 2pm" I asked again if someone would still be there, the response I got "once the doors close we don't reopen them to let people in" so I said " uh okay then" and she said "ok" and hung up. Absolute terrible customer service and will not be shopping here again. read more

This is the worst eye experience I have had. Been waiting 2 hours to be seen. Staff was rude and doctor flustered. No idea if exam even accurate. Avoid at all costs! read more

I wish I could do no stars .. This place is terrible. The one receptionist isn't very pleasant at all and they are very unreliable as far as calling you back. Not to mention my eye doctor was a little wacky. She was all over the place moving around a lot and acting very unsure of herself. She didn't answer a single one of my questions with confidence and she got my prescription wrong twice. I left there with contacts and had to come back and pay for more contacts because she messed up. (I'm still waiting for a call back for those contacts) read more

Having used Visionworks in the past I have had nothing but a very good experience. Not this time. From the first time I contacted them to my actual exam I was made to feel like they do not care. When I called to make the appointment for myself and my wife I was given appointments that were quite far out, I mentioned that there were earlier appointments online, and was told why don't I just make my appointment online. So that's what I did. Went to my appointment and again was not promptly greeted but a "what do you want". We were rushed with paperwork and through the eye exam. The doctor (Cynthia Guenzel) didn't seem to care about anything except not wanting to be there. Prescription stayed the same so I wanted to get another pair of glasses. One one the employees handed me a box and said to find a pair, my insurance company covers X dollar amount and find something. She also clearly did not want to be there and was putting on her coat to walk out the door. I look around and I'm told that since my prescription didn't change I'm not eligible. Ok no problem, however I find it strange that I have never used this coverage before. I tell them ok I'll pay out of pocket. They are clearly annoyed and I tell them never mind I just need a copy of my RX. I'm practically pushed out of the building and I reminded them I need my RX. I eventually get it. Never again will I not only visit this location, the staff at Visionworks have made me feel extremely uncomfortable and frankly I will never again do business with this brand. I strongly suggest everyone heed my warning. Unless you wanted to be treated like a piece of garbage, go elsewhere. Customer care is not a priority here. read more

I never leave reviews but this is needed. Most of the staff had nasty attitudes and the doctor had an even worse attitude. She was not helpful and gave me attitude and got frustrated with me when I asked questions about the contacts and she tried to rush me so she can go get food. Worst experience of my life truly. read more

Who do these people think they are? They are still using crazy restrictions for Covid when there are no mandates for masks. Yet, you can't come in without a mask. They wouldn't even let me in unless I sanitized my hands! So I left. My daughter is still waiting for new glasses! read more

If I could leave a negative star that still wouldn't be enough of a complaint! This place is HORRIBLE! The nightmare started when I made my appointment. I set it for a Thurs. & had to change it to the following week for personal reasons. The guy (not a gentleman) argued with me that I didn't have an appointment. Turns out he was looking at the wrong person or month & when he found it - not even a normal "cordial" response. He was horrible! I had no choice but to still make an appointment because of my insurance coverage. Before I left for my visit, I called my insurance company to recheck my coverage. Their response to me was "you already had your visit" - what! I explained to them that I reset the time. It turned out that when they made my appointment, they also put their payment claim! If I chose to not go there, it would have been a hassle proving I didn't go there yet. They got paid BEFORE my visit! Very "crooked" business practice! When I got to my appointment, not even a greeting. The place was not busy & they let me wait a good half hour before even talking to me! I felt invisible. I finally go in with the doctor for my exam & she has the wrong person on her computer. She was challenging me as to who I was because the other person had the same 1st name! It didn't matter that she was 25 yrs. younger than me, had a different last name, address - even a different town! They had all my insurance cards & ID! The doc was confused to say the least. Even though I filled out all my documents online, she was totally confused. So she changed everything in the computer & my exam was a few minutes. I told her I was ordering glasses & wanted scripts for glasses as well as contact lenses - it is standard practice to leave with your prescriptions. Now I go to pick out frames for my glasses with NO assistance. The gal that was going to place my order, has the wrong person on her computer! I had to go through the same problem with her too! And they acted pissed off even though I did my part in having everything done weeks in advance for them. Before ordering anything, now they charged me $60 for a contact measurement when everyone else charges $25. It's actually a scam charge anyway because there's no special test but they get away with charging extra for it. She wanted her money 1st before doing any paperwork! (the money was taken out of my account before I got to my car). Well, now I had to go back in the exam room because the doc didn't do the measurement I told her to make sure it was done! What a disaster! Back to the "order my glasses lady" who has a nasty attitude! I have a $100 allotment from my insurance company to use towards either glasses or contact lenses. They only applied $65 & made up some fake reason for only applying $65 when I know my exam is covered 100% by my insurance. I ended up spending a total of $95 that day - I never had to pay this money anywhere else, ever! The doc never wrote out my scripts so I asked them to have them ready when I pick up my glasses in 1 week. Three weeks later I call to see if my glasses are in & scripts ready. Turns out they were there but no one called me. I explained that I was going to stop in on my way to work & to please have them ready... they said "no problem". I walk in to get my glasses & scripts - they say "your things are on the table over there". No one assisted me as I looked for my things while that hung out chatting with each other. My scripts are not there. Long story.... it took 3 months, 10 phone calls, numerous calls from my insurance company to them to receive the wrong prescriptions 3 times! I give up! My contact lenses are the wrong strength & I need to go to a different place to be re-examined! STAY AWAY FROM THIS PLACE!!! ***THIS YELP REPORT SAYS I'M FROM CALIFORNIA. THE VISION WORKS I WENT TO IS IN SUCCASUNNA, NJ & I'M FROM NJ*** read more

I've been going to Visionworks for years for my annual eye/contact exam. The staff is always friendly, attentive and accommodating. I have a hectic work schedule so I find it really helpful that I'm able to make same day appointments so easily on their website. read more

My experience was great. Staff was friendly and very helpful . My exam was the best Doctor was thorough comforting and a dog lover. I lock them in my phone. read more

I visited the office and the service that I received was fantastic! I walked in and I was greeted upon entering. Veronica P. has such a pleasant personality not to mention the welcoming smile. I felt relaxed immediately. They were extremely organized and the entire visit went smoothly. I have a difficult time choosing my glasses and they were more than willing to share their opinions and recommendations. I am ultimately happy with my visit and purchase, and will definitely return as needed. read more

The doctor was great. And, one of the ladies at the counter was very comforting. However, the other staff wasn't very friendly. My name was incorrect and instead of being polite about the error they made they asked "why did I give the wrong name and date of birth" I replied with a blank stare. On top of that my baby was cranky so maybe that is what set the tone. Anyway, still waiting for my contacts. Called today and they told me they call me back whether or not they had them with an update... so... I guess next week. read more

Made an appointment for Sunday morning online and got a bunch of reminders/ confirmations, however, it turns out the facility is closed on Sundays??? Really?? read more

Great place, staff is very helpful and store manager is very nice too! Doctor was great and gave me free trial lenses. Cant recommend them enough! read more

Upon entering this location was a friendly welcoming atmosphere. The receptionists were very pleasant. My attendant was Alison and she was an excellent representative. She took me through my choices of frames and lens so professionally making it very easy for me to have made my choices and decision of two beautiful glasses of unbelievable price. She was timely in explaining the variety and differences of the various brands and types of frames and lenses. She displayed great marketing and sales skills which helps making my decision and choice easy and visit comfortable. My overall experience will always be remembered and without reservations highly recommended. Though it was freezing cold that day the customer service received brought warmth. Keep up the excellent service!!! read more

I've never had an eye doctor get my prescription wrong. It's been over a month and I'm still waiting to get contacts in my hands. I had to go there a second time to get the right prescription because the first time I couldn't see anything out of my contacts. i was driving home from N.Y.C and had to pull over and let my husband drive because I couldn't read any of the signs .I had to notify customer service so they can get an answer out of these people on to where my contacts are. (Waited another two weeks for my right prescription )I then had to talk to the manager Allison who said she did all that she could for me. first step is calling me back letting me know where my contacts are. Enough is enough....hope to never come back here again. I wish I didn't even have to leave A star. read more

Dr. G gave me the most thorough eye exam I have EVER received. Not only did she listen to all of my concerns, she also explained everything she was doing and the reasons behind it. I will be back for my exam next year! I have to edit my review because of my experience today. Dr. G once again gave an amazing exam and if this review was only about her, I would keep the 5 stars. However, it's not. At my yearly exam today I was recommended to buy glasses and contacts since my prescription had changed. No big deal. They dilate my eyes and send me to try on glasses. First few pairs were fine, but then the dilation kicked in and I couldn't see anything. Long story short I ordered a pair of glasses out of pocket for home, 2 hours later decided I had liked another pair better. Called and asked to change my order, was told I had to come in (no big deal, I understand that they needed the specifics on the pair I choose). Come in and am treated like a second class citizen because I changed my mind. The women I dealt with was very rude and acted like I was wasting her time. (The pair I chose was the exact same price as the ones I decided didn't look great on me). She made me sign a paper sayin I would not be changing my mind and reminded me that I could no longer change my new order once it was placed. I do not appreciate the way I was treated especially since I had just spent over $300 of my own money at this establishment. read more

Selection of eye glasses is ok. The fact that they close at 7pm doesn't fit most people's schedules. Maybe they could consider staying open late one or two nights until 9pm. Receptionist at the desk doesn't think twice about eating while speaking with customers. In general the staff is standoffish and rude. Getting a text message stating that your item is in might require further phone calls. Good luck.....nasty on the phone they are. Will not go back to this location. read more

Cynthia Guenzel was a great optometrist - she answered all of my questions, had so much patience, and was very nice. Would definitely recommend her for an eye exam. However, the staff was pretty disorganized and not that friendly. I'll still come back though. read more

The eye Dr is amazing, if I was just reviewing her it would be 5 stars. However the process of ordering glasses is a nightmare I took me three days to receive an accurate price, at one point the two girls behind the counter were each giving me a different price. If you go there make sure you know your insurance and what you should pay!! read more

The only thing about this place that was good was the Dr. The staff she has around her is horrible and it is a shame because the receptionist has been there for a long time and is the worst kind of person. She is has a nasty attitude, the way she speaks to people is unacceptable and feels she can do this over and over because there are no repercussions and I know I am not the only one to complain. They have no idea what they are doing they call at the wrong time tell you to pick up stuff that is not in. The wait time is also ridiculous because they do not know how to properly schedule appointments and need training. Most of the staff should be fired and or trained properly. This was the worst experience ever! read more

I have worked with many top eye care physicians in several states and was very pleased to discover Dr. Guenzel at Visionworks in Succasunna NJ. Dr. Guenzel is a consummate professional who provides in depth comprehensive exams and has a great personality that makes a trip to the eye doctor a pleasant experience. It's always great to find a doctor that you can trust and look forward to seeing again. Our eyes are among our most valuable resources so it's great to find someone that gives you a high level of confidence. Very highly recommended. read more

Went Back to this location with my niece the staff was awesome, went the right time again for the sale. Dr G and her staff were great, I will definitely make more recommendations for this location. Amazing staff they know what customer service means read more

I love the service I received at this location. I took my daughter in to get new glasses and I was attended to in a timely and professional way. read more

Receptionist who handles transactions is rude and tries to scam money out of people. Tries to charge bogus fees and is constantly changing the payment price. Optometrist is alright, but seems a bit.. off, from my few experiences. Not bad, but not great. Find another place if you value not being screwed out of your money. read more

These guys are the horrible.. I have been wearing my trials, which are wrong, for a month and I still don't have my contacts. Allison, the manager, said that the correct trials are on back order and that they are waiting for the vendor to get back to them on when they will be shipped. That was last week. Still no call. I also asked for a different vendor, they never got back to me. I'm going to call today and see what they are going to do for me. read more

Would give less stars but cant. They Made me wait a whole hour to see the doctor because they took some man complaining who's appointment was after mine first. I finally got in picked some frames in a green color i liked. A week later they get them. I go to school in a different town so i could not pick them up but my parents got them for me. My parents video chat and the frames are all wrong they are blue and not even close to the right frames. I call and the desk lady (Beverly) blames me and keeps telling me if the prescription matches they're mine even after i told her multiple times that the frames are the problem not the prescription i just wanted to know if she gave me someone else order. She wouldnt check and just kept blaming me. I call my parents to tell them to bring them back and then Beverly calls me again and insists i am wrong the frame order matches. Then hangs up when i argue that i know it isn't correct because besides the frames not looking right the color was wrong. She HUNG UP on me. I am fuming about how horrible my experience was i am returning the glasses and buying them somewhere else and never coming to this place again. read more

The eye doctor was great. When I called I was given a lower price than on my bill. One of the girls said to me I'm putting in a lens cleaning kit in your bag. I didn't think anything about it until I got home and went over my bill. Was charged $7.99, I never asked or was told there was a charge for it. Called them back and said I was returning the item. They charge you for each lens, plus a coating on the outside, eye exam and $19.99 extra if they have to put drops in your eyes. There are a lot of add ons. Was never told about any specials going on even though there was a sign out front with buy one get one half off. Don't think I would go back , my frames were only $99.00, but my end bill was over $500 read more