BEWARE!! talk about discrimination !! DO NOT EVER go to this place!! horrible experience for my…read morefriend who speak Spanish that went there yesterday. SHE WAS MADE FUN OF BECAUSE SHE SPOKE SPANISH!! I spoke to Sierra, who was there at the appointment yesterday and she, of course, had no clue what I was talking about My friend was then told the frames she was looking at, was unaffordable for her. and then on top of that, her car keys were left on the counter, and somehow they mysteriously had gotten hidden from her. it's unimaginable to me that a place that is supposed to be professional that I recommended to her brought her home in tears. I pray this does not happen to anybody else because nobody should have to be treated this way. Lesson learned.

Front desk were good and nice. Got a spot the next day for a consultation…read more They told me to remove my glasses and dropped eye solution so it would be easier to do the eye test. my eyes were more blurry because of the solution which they told me about. So I couldn't really see anything at all. Given this, I got a call and went to the side of the clinic to take the call. A doctor went up to me and said that I couldn't take the call there. So left and went to the waiting area. When I got there she said I still couldn't talk there. I was like ??? Where do I go to take the call? I was technically blind that time cause I really couldn't see given the solution they gave . Then I ended up going back to the lobby. Weirdly enough the doctor who told me to not talk in the waiting area became my doctor. Lol. So I said, doctor I really can't see anything she was stating that there was a sign or whatever but other people were talking in the waiting area too. Long story short I don't think I'm going back here again. I was being nice during the whole time but it wasn't a great experience for me.

This was an amazing experience in terms of my eye exam and Dr. Robert Meade's level of knowledge…read moreand amicability. The staff for exam intake was stellar. When getting my glasses, I will concede that my insurance benefits were never reviewed and prices of additional options not discussed. I shouldn't have to prompt for this information; it should be standard. I will continue to see Dr Meade for my exams, but I will be looking into alternatives for eyewear purchases.

Can we say Unethical?  Their marketing is deceiving - almost bate & switch level…read more   My son lost his glasses and needed to replace them.  He goes back to college on Sunday so we needed them quickly.  Most places take 10 days so thought LensCrafters so we could get them the next day.     OK - Paid for the $138 eye exam and then went into the optical department.  On their website (lenscrafters.com/lc-us/g...) they have an offer for Frame + lenses starting at $99.   Great.  In case he finds his glasses this can be a backup.   I asked the associate where the frames in that range were.  I knew some can be stupid expensive.  I'd rather spend money elsewhere.  My son picked out a frame.  The associate started to ask questions about where they would be used and how.  So far, so good.   Then he tells us they would be $550.  I said that was too much and doesn't come close to their website.  I realize starting at can mean a lot but 5.5X.  seriously?   He said - that price was without prescription lenses - without batting an eye. Without a prescription?   Needless to say, I was a bit annoyed.  Went home and ordered his new glasses at eyebuydirect [dot] com for $70 with 2 day delivery.   Skip LensCrafters.  Shop online from now on.

Can we say Unethical? Their marketing is deceiving - almost bate & switch level…read more My son lost his glasses and needed to replace them. He goes back to college on Sunday so we needed them quickly. Most places take 10 days so thought LensCrafters so we could get them the next day. OK - Paid for the $138 eye exam and then went into the optical department. On their website (https://www.lenscrafters.com/lc-us/great-value-package) they have an offer for Frame + lenses starting at $99. Great. In case he finds his glasses this can be a backup. I asked the associate where the frames in that range were. I knew some can be stupid expensive. I'd rather spend money elsewhere. My son picked out a frame. The associate started to ask questions about where they would be used and how. So far, so good. Then he tells us they would be $550. I said that was too much and doesn't come close to their website. I realize starting at can mean a lot but 5.5X. seriously? He said - that price was without prescription lenses - without batting an eye. Without a prescription? Needless to say, I was a bit annoyed. Went home and ordered his new glasses at eyebuydirect [dot] com for $70 with 2 day delivery. Skip LensCrafters. Shop online from now on.

Always accommodating & friendly staff that is willing to help with glasses (adjustments and…read moresuggestions) Friendly doctors who help with appropriate contact solutions.

DO NOT go to the Costco Optical in Wharton, NJ. Shop around for another option that has reduced…read morepricing or pay a little extra and get customer service that would/should be expected. Apparently, the Costco store optical and the Costco.com dont know that each other exist.

Lots of choices and the optician was friendly and helpful. Haven't gotten the glasses yet, but the…read moreframes seem to be good quality.

My mother, my sister, and I visited this location yesterday to purchase eyeglasses for my mother…read more We are African-American, and our experience raised serious concerns about discriminatory treatment. Almost immediately after the initial greeting, we were asked whether my mother had insurance -- not once, but multiple times. The question quickly shifted to, "What type of insurance is it?" We were initially assisted by someone who appeared to be in training, and then another employee came over and asked the exact same question again. The repeated focus on insurance happened before anyone took the time to ask what my mother was looking for or offer meaningful assistance with frames. While my mother was trying on glasses, another non-white family entered the store. After their greeting, they too were immediately asked what type of insurance they had. At that point, it became difficult to ignore the pattern. Shortly afterward, a Caucasian woman walked in, and the difference in tone and approach was striking. She was warmly asked what brought her in, what styles she preferred, and was engaged in friendly conversation. We did not hear her being questioned about insurance upfront in the same persistent manner. Insurance is a normal part of the purchasing process. However, when customers of color are immediately and repeatedly questioned about insurance, while a white customer is approached with warmth and general service questions first, it raises legitimate concerns about racial bias. The disparity in treatment felt discriminatory. For context, we spent $900 on two pairs of frames. Despite making a significant purchase, the service we received did not reflect respect or equal treatment. We will not be returning to this location under any circumstances, nor would we recommend it. Management should seriously evaluate how implicit bias may be influencing customer interactions. Every customer deserves equitable treatment.

While the doctor's office in Pearle vision is great the optical department is absolutely horrible…read more I always have issues when dealing with them. Very rude and unprofessional and not helpful at all. All they want is you to spend more money. I would never purchase anything from them ever again. Horrible experience.

Just went to Dr. Millman today. I had to make the appointment over a week in advance, which is a…read moregood thing: a doctor with a lot of business tends to be a good doctor. He and his staff were very friendly, and quick without seeming like they are trying to rush you out of the office. I had my eye exam, picked out new frames and was ready to get paid up within about an hour. Dr. Millman told me the practice has been open for over 40 years, and his father before him was an optometrist. It must run in the family because Dr. Millman is a great doctor :)

Dr. Millman has been my family's eye doctor for over 40 years. My entire family goes to him. We…read moretrust him explicitly. His father was also an optometrist so you're getting 80 years of experience when you see him! His associate Dr. Insinga now treats my mother. ** His unassuming office is located in Dover; it's a 4-minute walk from the Dover train station.

About 2 years ago, I went to WP with a new prescription. I chose glasses that would be included in…read morethe $95.00 advertised price. However, I was unaware that my progressive lenses were priced differently. I was told my bill would be $500,00. I made the purchase but later returned the glasses after several adjustments that were not satisfactory. My charges were refunded and I made a purchase at Costco for $300,00. I recently saw a TV ad stating you can buy glasses and lenses for $95.00. I believe WP should correct their TV ad to state you cannot buy glasses and progressive lenses for $95.00.

Higher adults who know their business rather than kids who don't care when I walked in. It was like…read morewalking into a summer camp and no one cared about the customer.