Had a 10am new patient appointment today. I responsibly arrived at 9:45am in case there was…read morepaperwork to fill out. 10:05am rolled around and no one showed up, door is locked and lights are off. What a waste of time, avoid at all costs! Phone just kept ringing. On my way to LensCrafters.

My wife recently had cataract surgery with some minor complications and her vision got really bad…read more So bad in fact that she couldn't drive. She got a new prescription for glasses and needed new ones quickly. Thank goodness for Pearl Vision of Randolph. We stopped there on our way home from the eye doctor and couldn't believe that Dan was able to have new glasses for her in less than a half hour. He was so nice and helpful. My wife couldn't stop thanking him.

I've been going to Dr. Walker at Randolph Eyecare for a few years now and I've never, ever had a…read morebad experience. They always find a way to fit me in for an emergency and the service is always attentive. The front desk has always been friendly and professional as is the staff. I would highly recommend.

BEWARE!! talk about discrimination !! DO NOT EVER go to this place!! horrible experience for my…read morefriend who speak Spanish that went there yesterday. SHE WAS MADE FUN OF BECAUSE SHE SPOKE SPANISH!! I spoke to Sierra, who was there at the appointment yesterday and she, of course, had no clue what I was talking about My friend was then told the frames she was looking at, was unaffordable for her. and then on top of that, her car keys were left on the counter, and somehow they mysteriously had gotten hidden from her. it's unimaginable to me that a place that is supposed to be professional that I recommended to her brought her home in tears. I pray this does not happen to anybody else because nobody should have to be treated this way. Lesson learned.

This was an amazing experience in terms of my eye exam and Dr. Robert Meade's level of knowledge…read moreand amicability. The staff for exam intake was stellar. When getting my glasses, I will concede that my insurance benefits were never reviewed and prices of additional options not discussed. I shouldn't have to prompt for this information; it should be standard. I will continue to see Dr Meade for my exams, but I will be looking into alternatives for eyewear purchases.

Can we say Unethical?  Their marketing is deceiving - almost bate & switch level…read more   My son lost his glasses and needed to replace them.  He goes back to college on Sunday so we needed them quickly.  Most places take 10 days so thought LensCrafters so we could get them the next day.     OK - Paid for the $138 eye exam and then went into the optical department.  On their website (lenscrafters.com/lc-us/g...) they have an offer for Frame + lenses starting at $99.   Great.  In case he finds his glasses this can be a backup.   I asked the associate where the frames in that range were.  I knew some can be stupid expensive.  I'd rather spend money elsewhere.  My son picked out a frame.  The associate started to ask questions about where they would be used and how.  So far, so good.   Then he tells us they would be $550.  I said that was too much and doesn't come close to their website.  I realize starting at can mean a lot but 5.5X.  seriously?   He said - that price was without prescription lenses - without batting an eye. Without a prescription?   Needless to say, I was a bit annoyed.  Went home and ordered his new glasses at eyebuydirect [dot] com for $70 with 2 day delivery.   Skip LensCrafters.  Shop online from now on.

Can we say Unethical? Their marketing is deceiving - almost bate & switch level…read more My son lost his glasses and needed to replace them. He goes back to college on Sunday so we needed them quickly. Most places take 10 days so thought LensCrafters so we could get them the next day. OK - Paid for the $138 eye exam and then went into the optical department. On their website (https://www.lenscrafters.com/lc-us/great-value-package) they have an offer for Frame + lenses starting at $99. Great. In case he finds his glasses this can be a backup. I asked the associate where the frames in that range were. I knew some can be stupid expensive. I'd rather spend money elsewhere. My son picked out a frame. The associate started to ask questions about where they would be used and how. So far, so good. Then he tells us they would be $550. I said that was too much and doesn't come close to their website. I realize starting at can mean a lot but 5.5X. seriously? He said - that price was without prescription lenses - without batting an eye. Without a prescription? Needless to say, I was a bit annoyed. Went home and ordered his new glasses at eyebuydirect [dot] com for $70 with 2 day delivery. Skip LensCrafters. Shop online from now on.

Always accommodating & friendly staff that is willing to help with glasses (adjustments and…read moresuggestions) Friendly doctors who help with appropriate contact solutions.

Shopping for vision services within an industry dominated by the Luxottica monopoly (the sprawling…read moreItalian conglomerate that owns 80 percent of the frame, lens, retail and insurance markets in the US, think Lenscrafters, Pearle, Oakley and EyeMed, among many others) can be a damnable, frustrating and outrageously expensive exercise. Ironically, Luxottica has taken a page from the extremely lucrative US funeral industry which is dominated by the Service Corporation International and StoneMor Partners conglomerates that set pricing on caskets and services on the vast majority of all funeral services sold in the US. They then distribute all the profits through a soothing network of corporately-owned, local origin funeral homes - that have long since sold out but maintain the ghoulish illusion of community roots and competitive pricing. Sensing this opportunity, Costco will sell you a highly discounted casket (for real) and ship it to the local parlor of your choice... I swear on my grandmother's grave. However, no retroactive discount for you NaNa. Forget Amazing Grace, they should blow Taps for your bank account at every funeral since ultimately, everyone pays the Ferryman on their final journey. But back to your glasses... by the time a typical consumer walks out of Lenscrafters (or other Lux retailer) with an exam, frames and lenses the damages can easily burn a $500+ hole in your pocket, even with insurance. They'll sell you glasses but apparently, transparency and legitimate price competition is for chumps. So what can you do? Personally, I go to Costco where I can get out the door with stylish eyewear for less than $200 outside of the Luxottica cartel and still submit an insurance claim through EyeMed, recouping another 30 percent (approx.) of the cost. After years of rolling loaded dice at the Luxottica casino and being robbed, literally blind, it's refreshing to beat the House on occasion. I was blind but now I see. Amen.

DO NOT go to the Costco Optical in Wharton, NJ. Shop around for another option that has reduced…read morepricing or pay a little extra and get customer service that would/should be expected. Apparently, the Costco store optical and the Costco.com dont know that each other exist.

Super helpful staff, really nice during COVID as well. In network for VSP, which is honestly a…read moregodsend. Really helpful and nice staff, good COVID precautions, good experience in store. Only downside is frames are way more expensive than other places. My VSP plan had an allowance to $250, but I found the exact same frames for $100 less at LensCrafters and even less on other websites. If you're paying completely out of pocket, I would definitely shop around. For what I needed (in network VSP), it came out pretty good!

My mother, my sister, and I visited this location yesterday to purchase eyeglasses for my mother…read more We are African-American, and our experience raised serious concerns about discriminatory treatment. Almost immediately after the initial greeting, we were asked whether my mother had insurance -- not once, but multiple times. The question quickly shifted to, "What type of insurance is it?" We were initially assisted by someone who appeared to be in training, and then another employee came over and asked the exact same question again. The repeated focus on insurance happened before anyone took the time to ask what my mother was looking for or offer meaningful assistance with frames. While my mother was trying on glasses, another non-white family entered the store. After their greeting, they too were immediately asked what type of insurance they had. At that point, it became difficult to ignore the pattern. Shortly afterward, a Caucasian woman walked in, and the difference in tone and approach was striking. She was warmly asked what brought her in, what styles she preferred, and was engaged in friendly conversation. We did not hear her being questioned about insurance upfront in the same persistent manner. Insurance is a normal part of the purchasing process. However, when customers of color are immediately and repeatedly questioned about insurance, while a white customer is approached with warmth and general service questions first, it raises legitimate concerns about racial bias. The disparity in treatment felt discriminatory. For context, we spent $900 on two pairs of frames. Despite making a significant purchase, the service we received did not reflect respect or equal treatment. We will not be returning to this location under any circumstances, nor would we recommend it. Management should seriously evaluate how implicit bias may be influencing customer interactions. Every customer deserves equitable treatment.

Just went to Dr. Millman today. I had to make the appointment over a week in advance, which is a…read moregood thing: a doctor with a lot of business tends to be a good doctor. He and his staff were very friendly, and quick without seeming like they are trying to rush you out of the office. I had my eye exam, picked out new frames and was ready to get paid up within about an hour. Dr. Millman told me the practice has been open for over 40 years, and his father before him was an optometrist. It must run in the family because Dr. Millman is a great doctor :)

Dr. Millman has been my family's eye doctor for over 40 years. My entire family goes to him. We…read moretrust him explicitly. His father was also an optometrist so you're getting 80 years of experience when you see him! His associate Dr. Insinga now treats my mother. ** His unassuming office is located in Dover; it's a 4-minute walk from the Dover train station.

About 2 years ago, I went to WP with a new prescription. I chose glasses that would be included in…read morethe $95.00 advertised price. However, I was unaware that my progressive lenses were priced differently. I was told my bill would be $500,00. I made the purchase but later returned the glasses after several adjustments that were not satisfactory. My charges were refunded and I made a purchase at Costco for $300,00. I recently saw a TV ad stating you can buy glasses and lenses for $95.00. I believe WP should correct their TV ad to state you cannot buy glasses and progressive lenses for $95.00.

Higher adults who know their business rather than kids who don't care when I walked in. It was like…read morewalking into a summer camp and no one cared about the customer.

I visited this shop with my sister about a week ago because my sister was looking for reading…read moreglasses with low power. The Salesperson was friendly and tried to help us with our inquiry. She showed us various reading glasses in different designs and colors. We didn't find anything we liked but I have to say that the service was good.

Dr Doerr was timely, courteous and answered all my questions…read more Javier and Mark we're fantastic. They both assisted with my glasses and helped with my best cost options. Excellent experience!