I've been going to Dr. Walker at Randolph Eyecare for a few years now and I've never, ever had a…read morebad experience. They always find a way to fit me in for an emergency and the service is always attentive. The front desk has always been friendly and professional as is the staff. I would highly recommend.

BEWARE!! talk about discrimination !! DO NOT EVER go to this place!! horrible experience for my…read morefriend who speak Spanish that went there yesterday. SHE WAS MADE FUN OF BECAUSE SHE SPOKE SPANISH!! I spoke to Sierra, who was there at the appointment yesterday and she, of course, had no clue what I was talking about My friend was then told the frames she was looking at, was unaffordable for her. and then on top of that, her car keys were left on the counter, and somehow they mysteriously had gotten hidden from her. it's unimaginable to me that a place that is supposed to be professional that I recommended to her brought her home in tears. I pray this does not happen to anybody else because nobody should have to be treated this way. Lesson learned.

My mother, my sister, and I visited this location yesterday to purchase eyeglasses for my mother…read more We are African-American, and our experience raised serious concerns about discriminatory treatment. Almost immediately after the initial greeting, we were asked whether my mother had insurance -- not once, but multiple times. The question quickly shifted to, "What type of insurance is it?" We were initially assisted by someone who appeared to be in training, and then another employee came over and asked the exact same question again. The repeated focus on insurance happened before anyone took the time to ask what my mother was looking for or offer meaningful assistance with frames. While my mother was trying on glasses, another non-white family entered the store. After their greeting, they too were immediately asked what type of insurance they had. At that point, it became difficult to ignore the pattern. Shortly afterward, a Caucasian woman walked in, and the difference in tone and approach was striking. She was warmly asked what brought her in, what styles she preferred, and was engaged in friendly conversation. We did not hear her being questioned about insurance upfront in the same persistent manner. Insurance is a normal part of the purchasing process. However, when customers of color are immediately and repeatedly questioned about insurance, while a white customer is approached with warmth and general service questions first, it raises legitimate concerns about racial bias. The disparity in treatment felt discriminatory. For context, we spent $900 on two pairs of frames. Despite making a significant purchase, the service we received did not reflect respect or equal treatment. We will not be returning to this location under any circumstances, nor would we recommend it. Management should seriously evaluate how implicit bias may be influencing customer interactions. Every customer deserves equitable treatment.

While the doctor's office in Pearle vision is great the optical department is absolutely horrible…read more I always have issues when dealing with them. Very rude and unprofessional and not helpful at all. All they want is you to spend more money. I would never purchase anything from them ever again. Horrible experience.

Please do not visit this location for an eye exam!!!! the staff at this location is extremely rude…read moreand disrespectful. They keep on cancelling and rescheduling my contact lenses trial appointment without a valid reason. The manager never returns my call and every time I call I get placed on hold for long periods of time and no one has the decency to return my call. They have no regard for the valuable customer's time nor the fact that customers also have a job. At this point I will be asking for my money back and filing a complaint with the better business bureau if someone doesn't resolve my inquiry. Please consider a different store for your contact lenses / glasses needs.

The staff is rude the Manger is worst, they don't care about the patient just the money coming in…read moredon't waste your time here!

i highly recommend this place for anyone who needs eye care. The staff is super organized, very…read moreprofessional and wait time was about 5 minutes. Also, Dr. Mann was very friendly, knowledgeable and a pleasure to deal with during the appointment.

Run away from this place. I went for prescription eye drops. Right away I was swept into the whole…read moreprocess of getting my vision checked and bunch of other "routine" tests. When I mentioned I only needed eye drops script their response was "you have to go through the routine screening in order to see a doctor". I figured my vision insurance (VSP in network) covers annual screening with a $5 copay (and that includes all the tests) so I went along with it. I have thick cornea which makes my intraocular pressure read slightly elevated (which is normal and very common). Dr Levey said let's do a Glaucoma test, it's gonna come back negative but let's do it. It's covered with my VSP so I agreed. The test was not available the day I was there so I had to come back 2 more times to get tested and then to see Dr Levey again for NEGATIVE results, all together it took 3 visits. End of story I got a bill for $430. They billed my medical insurance instead of vision insurance and now I have to pay the whole amount out of pocket. I agreed to all of it knowing I will owe $5 copay. Billing and office manager ZERO help, they said they don't even have my vision insurance on file, front desk didn't bother to look over my insurance card and note that I have one. As I am now looking at their reviews online other patients had exactly the same problem, this place is fraudulent, I am reporting them to BBB and NJ Health Department.

About 2 years ago, I went to WP with a new prescription. I chose glasses that would be included in…read morethe $95.00 advertised price. However, I was unaware that my progressive lenses were priced differently. I was told my bill would be $500,00. I made the purchase but later returned the glasses after several adjustments that were not satisfactory. My charges were refunded and I made a purchase at Costco for $300,00. I recently saw a TV ad stating you can buy glasses and lenses for $95.00. I believe WP should correct their TV ad to state you cannot buy glasses and progressive lenses for $95.00.

Higher adults who know their business rather than kids who don't care when I walked in. It was like…read morewalking into a summer camp and no one cared about the customer.

This man was the dictionary definition of mansplaining. I've been wearing contacts for 30 years and…read morehe patted my leg and told me I didn't know anything. Didn't let me finish a single sentence and took my glasses away when I was asked to take out my contacts for the eye exam. And also gave me the wrong prescription. I got firm when he tried to take my glasses because I am legally blind and can't see anything without them, so I need them as security. He just said that I was making his job difficult. Unfortunately, I have to go back in a week so he can look again, even though I know what my new prescription should be. This is not my first rodeo. But they won't release the prescription until I drive there for another visit. And he even tried to get me to turn in my old optomitrest because of a wrong prescription, which was actually right for the last few years, just changed in the last few months, thus the visit. 0/10 - would not recommend

This is the worst optometrist I have ever been to and I have been to a lot in the past 30 years…read more 1. They gave me the wrong prescription. They told me my prescription had changed significantly so I bought new glasses to the tune of over $500. I would not have bought them if I had known my prescription had not changed. 2. I told them when I made the appointment that I lived in new Hampshire and asked if they could do it in one visit. they said yes. at the appointment they told me they legally had to see me for a follow up and wouldn't give me a contact lens prescription. 3. I had to go to an optometrist in new Hampshire to fix their mistakes..he told me that my eyes had not changed (what I already knew because the trial lenses made my eyes worse). 4. when I called them to complain their excuse was that it was a replacement optometrist and they could have me come back in to redo the exam. I asked for a refund since I had to go see someone else and wouldn't have bought the glasses if I had known my prescription hadn't changed. they refused. This is a scam shop. they are all about getting your money and not about helping you actually see better. do not go here if you want to be able to see.