Decent but understaffed retail outlet although not a "corporate" store so if you ever need any…read moreaccount related assistance it ain't gonna happen here. Stopped in looking to see what that new flip phone deal looks like in my hand and of course they don't have any, so that's gonna have to be put on hold.     There's alot of boasting going on nowadays about who has the most reliable unlimited 5G network and honestly I'm not sure who to believe anymore. But I can only speak about At&t and so far I've haven't had any problems yet. Smartphone Fact: did you know it takes 13 tons of water to manufacture 1 smartphone? Yup it's true, when all things are considered in the mining of precious metals, rare earth elements, plastics, and even the sand for it's glass screen. Mother Earth gives and gives and gives doesn't She. If I were Her I'd have my number Unlisted or at least made Private.       Anyhow Associates here seem pretty helpful but as I already stated they're understaffed so I would definitely take that into consideration for any future visits in here. Maybe I'll just pay more attention to when their peak hours of operation are and stop in when they're a little less crowded.

This store is terrible in terms of assisting. Customer comes in to get help and they straight up…read moredeny it by coding that its not a Corporate store, you should go to Corporate store for any help. Then I wanna know why are you even open just to make sale and make your numbers. We came in to ask that At&t added extra charges on our account and he straight up said you need to call At&t customer service, we can't help in this case. He didn't even put any efforts to call the At&t customer service to see what's going on with the account. So dissatisfied and disappointed.

Interesting one here. Cracked my laptop screen and had to disable touchscreen. Look around to get…read moreit fixed, people love Device Surgeon. OK, let's check it out. We talked for awhile, got the problem diagnosed, the guy at the desk called the owner to confirm the part being ordered, great. Get to a week later, I call back about the part because I need it replaced. "Oh, $, we never got that ordered. I was mowing my lawn when he called me and..." Oh boy. Not good. Let's review: * Immediately refunded my deposit * Continued investigation and found they DID get it ordered * Did not demand a new deposit * Continued tracking the package, even though it seemed to be lost - well beyond the expected Tuesday-Wednesday timeframe. * It arrived while I was at work, really didn't have time to fix it. But he called me up to let me know and we worked out a time - he personally promised to set that time aside for me. I showed up, he confirmed it was the right screen, we went through some tests - it was glitchy - then he rebooted and it seems to have unglitched. As I now touch my screen to confirm, Device Surgeon got it done. They fought the mail, they put the customer first, and navigated a tricky situation successfully. Support your local businesses when they support you.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

Once again Technician Sam to the rescue. This time a PC issue. Sam is quick and accurate and…read morepriced very fairly. Besides repairs he also does retail. Buy a new device and get his expertise and service when making your decision. Thanks again.

Sam at Telstar has once again done me a great favor. I was having issues with my laptop. He…read morediagnosed the problem and resolved the issue in a reasonable manner. Highly recommended.

I can't thank Kyle enough. He took the time to help my dad with his new phone. He made sure he…read moreaddressed all my father's concerns. Kyle is such a great asset to the Denville Verizon store. Thank you Kyle for your patience, kindness and professionalism. You made an 89 year old so happy!

The storm gave us a temporary power outage of less than an hour. We called tech support because our…read moreWiFi and TV were not working, and they helped us realize our Router and Cable box both got fried. We went back to the store twice, not realizing both units were gone. We went the first time for our Router replacement, got it hooked up and running, before realizing the Cablebox also needed to be replaced. Called up Verizon again, and they were able to order us replacements to pick up at this location both times. (They offered to ship it to us for free, but we preferred to pick them up same day to get our WiFi working ASAP to be able to work from home.) Both visits were quick, and the employees in store (and on the phone) were incredibly kind and helpful. Amazing and efficient customer service! The store was clean and convenient to get to for us. We did not have to pay for these replacements because they were covered by Verizon policies.

TL;DR: Was overpriced, but the repair went as planned and they fixed all issues in a week…read more Thoughts: I definitely paid too much to get this controller fixed considering the price of the exact same product on Amazon runs you about $114.99. I also read of some of the reviews on here and was worried by the amount of people that had bad outcomes getting this exact same product repaired. However, part of me didn't want to just throw the controller away and I also wanted to see if they could fix it properly. The controller was repaired perfectly for a 54% higher price than a new controller would have been and they did it in a short turnaround. I will definitely not get another controller fixed by Video Game 911, but I'm happy to say that they didn't screw this one up. Product: Xbox Elite Controller Series 2 Issue: Right/Left bumper did not work, the tripper stop adjustment tool had sheared off, and many buttons on the controller would stick (not physically, but remain actuated). Price: $24.07 to ship them the controller via UPS, $153.79 quote for the repair so $177.86 total cost. What they fixed in the repair according to the quote: - New back shell, paddle repairs, left bumper button replacement: $109.95 - Replacement faceplate: $16.89 - Trigger adjuster replacement: $26.95 Turnaround: Shipped to VideoGame911 on 06/26/23 and delivered back to me on 07/03/23. 7 days. Results: The controller is completely fixed. All buttons and issues are resolved and the new faceplate/backplate make the controller brand new.

Repaired my PS3. Used it about 5 hrs. Broke again. Sent it back. They claimed it was damaged in…read moretransit. They said that voided the warranty. How convenient. Paid them again. Now I got 10 hrs use and broke again. Sent them a message and they wont reply. BEWARE! ITS ALL ABOUT THE MONEY! Dont deserve 1 star.

I was looking for a place to fix my screen during lockdown and they're the only open place I can…read morefind in the area! Super responsive and very professional. Would definitely recommend and come back for other services.

Went a couple of weeks ago as I wasn't sure why my new-ish computer wasn't fully turning on. My…read moreissue was addressed and fixed on site within a little over a day. Prices were reasonable and customer service was good as well. Definitely worth it!

Went in last night right before they closed because my hard drive was not detected. He was kind…read moreenough to run several tests for free taking quite a bit of his time to determine the hard drive was done. Offered me a few options. I'm still deciding how to move forward but appreciate the service at no cost. Would have cost at least $200 at Best Buy. I brought my cell phone in for repair previously and they did a great job

They are exactly what they hold themselves out to be and did not disappoint. Nice guys and really…read morequick service. Fixed a cracked screen for me in just a few minutes and I was on my way. They helped multiple people while I was in there and seemed to know exactly what they are doing. Highly recommend!

Had an issue, where my keyboard had to be replaced. FixBox was incredibly attentive, understanding,…read moreexpedient, courteous, and professional. It literally occurred on my personal laptop first day on the job, and they did their best to promptly get the replacement board and fix it, ask the while reaching out to provide me with updates on the status of the part, including fixing it as soon as the keyboard arrived. Much respect and appreciation - earned Five Stars, not given

Alla P. I used Ivan's services for a long time since it was…read moreLaptop MD business. He is very thorough and professional. Always completes customers' requests expeditiously. He is excellent problem solver and diagnoses problems with high accuracy. Ability to solve problems and provide customer with solution options, sensitivity to the cost of repairs, quick and reliable service makes this shop very special. Fixbox is my "go to" place for any computer headache, upgrades. Highly recommended for any hardware and software issues with reasonable pricing and 12 months warranty for the job.

I am so impressed with the service I received from Planet Network! The installer explained…read more everything he was doing and made certain i understood all the benefits I am now receiving-and there are plenty! The picture clarity on my TVs is clearer and more vivid than when they were new. Streaming, downloading and uploading are instantaneous! All this and I am saving $40 and get my first month free! If you are fortunate enough to have Cody Blanchart install your service, you will be as excited as I am!

OMG.. was assured this would be better then Spectrum... NOW with Planet, the picelation and…read morebuffering is terrible. Calling leads to being on hold for ridiculous amounts of time... not to mention I have been waiting on a service request for over a month... walk away... quickly Craig in New Paltz