I experienced excellent customer service. A highly knowledgeable staff member helped me switch to Verizon and purchase new phones. I recommend this Denville business. read more

Verizon Authorized Retailer - Wireless Zone - Mobile Phones Near Me - Denville, New Jersey

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The customer service is AMAZING ! Whether the matter is complex or mundane, or who you speak to. These dedicated staff will give you the time and effort needed to resolve the pry. read more

I was completely screwed at this location! After I left and got three new phones, I thought that the main guy Chris here gave me the deal of a lifetime. After a few weeks of getting these phones, I realize I was being charged for two extra lines that weren't mine which I continued to be charged for for months. I didn't get any of the credits for the phones that were promised to me, and even though I tried to go into the store many times I just kept being confused and not really answered or helped. I highly recommend you do not go into the store. One time I went in there to talk to Chris and I went into the Business next-door to ask why they weren't open during business hours and the lady in the store next-door told me that she's heard nightmares about this authorized Verizon location. Stay away they are very deceiving and will take advantage of you. read more

Chris is a delight - so knowledgeable, skilled, and friendly. He addressed our malware issue straightaway. Coworker Bjorn is also a sweetheart- kind and helpful. You can't ask for a better customer experience! read more

Joe provided me with great service, I came in looking for an iPad and left with a new iPad and an upgraded phone. He was friendly and extremely helpful, give that man a raise!! read more

The guys at the Verizon authorized retail store at 18 West Main Street are great. I purchased 2 new iPhones and needed help making sure everything from our old phones got transferred over correctly and also had several questions. George and Chris were awesome. They had both new phones up and running in no time and were happy to help with all my questions. Much better experience then I've had in the past at other Verizon stores. Will always come here for now on. Best customer service!! read more

I have been a long-time resident of Denville and want to reach out to the folks at The Denville Verizon Store at 18 W. Main Street. I could not ask for more thoughtful and helpful service for which I am most grateful. The members of the staff quickly identified the concern with my phone and fixed the issue doing all of it with great customer service. Thanks so much and keep up the great work. Nancy Sampson-long time resident of Denville and former teacher in the Denville Public Schools. read more

Perhaps the worst store in retail. The staff is lazy, ignorant and unhelpful, perhaps because this isn't a real Verizon store. In fact, the store drives one towards any other telecom provider than Verizon. read more

I highly recommend shopping at this location. Manik was so friendly and professional. He recently helped us with our upgrades. We knew him from a previous Verizon location that is much closer to our home but we decided to follow him to his new store. So happy that we did, we trust his knowledge and expertise. Thanks again Manik for all your help! A++ read more

If you choose to to use this specific location,I would be "EXTREMELY CAREFUL" as to what you sign up for as I question the integrity of the of what they say! I asked very specific questions and turned out that they claim they did not understand the meaning of my words. BUYER BEWARE! read more

Lots of added fees. This is not a Verizon corporate store so they can charge whatever they want. And they do. I found out the hard way after calling Verizon directly about the charges. Do yourself a favor and go to the Verizon store in Rockaway read more

Local business I have tried supporting with my last 2 visits. Needed a SIM card 3 weeks ago and I went there and they advised me that they did not have ANY. For a Verizon store not to have any is crazy but that is not the reason for my 1 star. Last night I decided to once again give the local in town mom and pop Verizon store my business and I went online to order a new I Phone. Went through the entire process to schedule to pick it up at the store. Now through the Verizon website if a store doesn't have that particular phone, the system will advise you and you can look for another store that does have it etc. I go in to the store at 10:30am this morning to have an employee tell me "oh I was going to cancel the order today because we don't have the phone". How about you call the customer let them know that beforehand or better yet get your inventory updated in your system so the Verizon website doesn't even get to that point of selling the product for pick up that you do not have. I get home and call Verizon (roughly 11am). The store would have looked in the system to see if other stores had it which they did not. They could have given me options on what actual models they had on hand in which they did not. Even worse the idiot at the store didn't even cancel the order. It's now 2pm as I type and I just finished getting it ordered properly from APPLE DIRECTLY. This was after calling the Denville store and Verizon multiple times and waiting on hold and getting disconnected etc....... I was told so many different things by various people from Verizon and the store ran me around as well when I called them back. I would give no stars if I could. I haven't done a Yelp review in years but yes they pushed me over the limit today. I'm more writing this to say Verizon you are losing business via your lack of training your people or your franchise folks making your company look bad as well. Today I went directly to Apple to get this done and I wish I would have gone that route initially. Verizon is a big fish and will always have people on their network but they lost the sale of the phone today and an angry person who will deter everyone to never go to that particular store nor go the Verizon route to buy or upgrade their phone. GO DIRECTLY TO APPLE. This advice will hopefully save your valuable time on a Saturday. Denville Main St. Verizon. Please God get your act together. For the sake of having a successful store to have future generations in your family own. read more

Great service knowlegable reps thank you Wireless Zone of Denville! Went in on 07/25/17 first customer of the day. The rep knew what I needed and helped me right away. My problem was solved in minutes! read more

AVOID!! Do yourself a favor and go to a real Verizon Store. They told me my current iPhone was dead and I needed new one...the guy helping me was trying to transfer my info and I see that my old phone had magically came back to life. When I questioned him he said " oh some functions may still work but not the phone"... huh? I asked him to cancel the sale of new phone and took my old phone which was working fine and left. Very shady. read more

Back alley operation. Purchased iPhone for cash, no upgrade. Battery did not work on phone as it only stayed charged for less than an hour under normal usage. They would not issue me a refund and I had already purchased an iPhone 6 elsewhere. It appeared as though this is why they were uncooperative. I did not want another used iPhone which is all they offered after claiming they had to run diagnostics etc. Terrible customer service. They attempted to rip off my daughter also by not giving her change last time she got a phone. I've been a local business person for 20 years and this type of operation does not belong in this town. read more