I treated myself to a new iPhone and chose this location for pick-up. I was in and out in under a…read moreminute! When I returned to trade in my old phone, the staff were immediately attentive and processed everything quickly. The service here is excellent--far better than the Morris Plains location. I'll definitely be returning for any future Verizon needs.

Company store. Only sales here. They do no troubleshooting here, so making an appointment here on…read morethe app, turns out they can't fix anything or troubleshoot or offer any help with device repair. They just had me call the Verizon number from a landline here and troubleshoot on the phone. Make an appointment, will save you from waiting too long and work with the people on the phone. Just make sure you have a backup phone or come to the landline if you don't have a second line if your primary phone isn't working.

I had an excellent experience thanks to one of the AT&T employees ( Cristhian Haber). I came in to…read moreget a new phone, and he went above and beyond to help me with every question I had. He was extremely knowledgeable, patient, and professional throughout the entire process. What really stood out was that he was working alone, yet still managed to assist everyone in the store efficiently and with a great attitude. Truly amazing service he deserves recognition for his hard work and dedication!

Christian Lopez, the associate who helped us is a genuinely caring customer support guy! He was…read morepatient, accountable and passionate to provide exceptional service. Compared to many other stores, he distinctly stands out. It is because of him I am still with ATT otherwise I would have switched to Verizon

Horrible store with long lines and usually just one person working. I upgraded my phone in June and…read moreit took me 3 hrs in the store the first visit and 2 hours the next day to complete my transaction because the employee didn't know how to do a certain task on my account and the manager was no where to be found either day. I am still trying to fix my bill 4 months later. They need to educate the staff on what offers they have. Ive been with AT&T since 2003 and I can't wait to get out of my contract!! I am so done with this company!!

The manager and another employee both helped another customer with his two phones while I sat there…read morefor 45 mins. Then the manager upgraded my phone. I said I did not want insurance or the next upgrade plan, but he still added both to my account with out my consent.

Omar was so helpful and went above and beyond!! His advice enabled us to save money, gain more…read moredata capacity and resulted in new phones for my two sons. Super knowledgeable and would concur that not all Verizon stores are created equal!!

Not all Verizon stores are created equally! I was fortunate enough to be helped by the manager who…read morewent above and beyond to help fix my new phone I had purchased a few days prior at another location. He was able to shed so much knowledge on apple products, their updates, and did not present just one but multiple solutions to the issue I was facing. He was so helpful and professional and made me feel like I was not going to leave the store without a solution. Highly recommend coming to this store for any Verizon related needs. This store gets 5 stars when it comes to customer service. Very pleased with my experience!

another positive experience here. technician was able to work on my ipad immediately.read more

Not just for laptops - also iPhoneMD! I wish all of my problems could be solved this easily. I came…read morein on a Monday afternoon and showed Tom my phone's broken camera and camera lens. He said no problem - he could order the part and have it here the next day. I had to pay a down payment under $100. Came in today and the part was delivered as mentioned and they fixed my phone within an hour and I paid the balance. Good as new. Incredible. Staff were very nice and transparent. Thanks for the quick and quality support!

Fairly helpful but I could not see any phones and he didn't really want to show me the products. I…read moreended up leaving Verizon and this was one step on that journey.

My husband, I and my son have been waiting In line for over an hour. All my son wants is to get a…read morenew router as he is a new subscriber. Hector did not inform him that the person he is working would take a long time until 1 hour has passed. He was waiting on a different customer to send forms for half an hour and still refused to do anything in the downtime. Once we asked him to again to help my son, he got upset and told us that he would get the police to escort us out. He also would not give us a name of his manager, when we requested it. All we wanted is a new router. It is no way to treat customers this way. After the hour passes, he gave us the router within 30 seconds.

STOP - DO NOT GET YOUR iPhone REPAIRED HERE - Please take a moment to consider the outcome - my…read morewife's iPhone just needed a new battery - the technician destroyed my wife's iPhone - he broke the charging port - he lost screws - he bent various components trying to put it back together and when he was done the phone did not charge or work properly. We immediately took the iPhone to an authorized repair center who advised us of the internal damage and the un-certified Apple battery he tried to install which was completely obvious - the phone had never been serviced prior to this. DON'T TAKE YOUR iPhone HERE IF YOU WANT A WORKING PHONE - YOU HAVE BEEN WARNED!!

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

Walked in no appointment and was out the door 10 minutes later with my phone looking brand new…read more Great personable service. Will come back!

Worst experience. Called to ask for a specific phone which they said twice that they have. Drive…read more40mins and she mentions yes you're the one who called. We don't have that phone but we have something else. No consideration or professionalism.

your sales girl, Mirabel in Morristown, New Jersey, saved my life. I was able to get a second phone…read morewith her, and she understood domestic violence, what I needed to do to protect myself.. with my second phone, I was able to record him, threatening to kill me, and prove the abuse. he was screen mirroring, deleting , in my settings deleting. not on my new phone! thank you for not telling me that can't happen, and actually telling me what to do to be more protected. like not connecting to wifi or blue tooth to be safe!! she was so patient and kind and the most knowledgeable! thank you, Maribel and thank you, T-Mobile!