Went to the store today my phone account was hacked. Kevin. The store manager Kevin did everything…read morehe could help straighten out the situation He walked me through everything to help me get my phone back in order he spoke to the fraud unit it was really patient with me to get my phone back working He's definitely a great manager it cares about his customers Would recommend the Verizon store on route 17 southbound of Paramus when you have people like Kevin working there you have an awesome staff who dedicated to their customers thanks again

I got majorly scammed yesterday at this store yesterday when I went in to buy a new iPhone after my…read moreiPhone 14 broke from water damage. The first bizarre thing was the sales person, Tenaye, actively discouraged me from claiming the upgrade for the 16 that I was eligible for, and instead kept pressing me to file an insurance claim for a replacement 14 model. I had to ask multiple times to claim my upgrade, but she kept advising against it because it would incur fees. The fees she was describing was the balance on the current phone that I would need to pay regardless.... It was unnecessarily confusing and took way longer than it should have. After all this, after confirming my upgrade, she tells me In order to claim the upgrade I would need to do this BYOD (bring your own device) promotional deal that would decrease the added fees for the upgrade. She explained that Id need to add a second line to my account but at no cost and they would have to assign a "ghost number" or an inactive phone number to my broken iPhone 14 and that way I could transfer my phone number to the new iPhone 16, keep the old phone, and save money. It didn't really make sense to me, but I was impatient at this point and just wanted to get the thing done so I agreed. After all this, I was not able to transfer my phone line to the new phone because the Verizon support representative (after 2 hours of support) confirmed I had a "pending order" that was blocking them from being able to activate the new device. Basically this newly added line to my account from this "promo deal" that I was told wouldn't cause me any issues in fact cause me major issues because multiple customer support reps (even higher level supervisors) weren't able to fix the problem and finally assigned me a ticket number for a tech support person who will call me "in the next few days" to "hopefully" resolve the issue. My new device has no service connection and this has been by far the most frustrating and unbelievable experiences I've had with a company overall. I don't know if the issue is with Verizon itself or whether this sales person just didnt know what she was doing. Either way, I recommend passing on this particular store and maybe switching network carriers altogether.

My issue with my old phone was annoying and time consuming! Pedro was so patient, kind and…read morehelpful! I appreciated his knowledge and expertise!! He definitely deserves a raise!!

We purchased 2 iPhone 15pro max a little over a year ago along with the screen protector plan in…read morethe same day. Come to find out who ever the person was that helped us and his incompetence wrote down the wrong information. And when we went back to replace our screens the store manager flat out told my wife she was a liar and she hadn't purchased the phones at that store and that we never purchased the screen replacement plan for the pro max but instead for the 15pro. Which makes absolutely no sense. Strongly recommend not going or dealing with these people as they as very uninterested in helping you with anything after they take the money. We will be reposting this t-mobile retailer to the better business bureau Please DO NOT SHOP HERE!!!!

This store has been at GSP second floor for over five years now. This was my first time going to…read morethis store to pick up an online order for new phone. Upon arrival, found the store really clean, tidy, loads of gadgets on display for customers to interact with. There was one associate helping a customer with some issue. He was so dedicated that he didn't notice anyone else coming or going out of the store. So after waiting 10 minutes finally got up and asked me if I needed help. I showed him my order and ID, he went in to get my order from the back. At that very moment, two other associates walked out through the door. I was so annoyed to see I had to wait for so long to get this one guy's attention while two others were also around but hiding themselves in the back. I got the phone though in a nice Verizon paper bag. There was no issue with the order or the phone. So I was relieved at least that part went well.

Jeffrey is a total asset to the store. He was patient and thorough when I had an issue and had to…read moreget a new phone on our family plan. Come find him!

PROS: This is a nice size Verizon store with a good size inventory, the place was clean, well…read morepriced, a good amount of parking, and knowledgeable staff. CONS: One staff member who greeted me by the door was a bit snippy towards us. Seemed like he didn't want to be there OVERALL: I would definitely come back here if I knew exactly what I was looking for, but I wouldn't rely on the staff to educate me on something cause I don't know who else has a snippy attitude

yep other reviewers are correct. This verizon is lacking when it comes to being professional…read more because i asked questions about what she was doing while trying return my deceased moms phone. the girl i spoke to has an island accent, stay clear of her.

Signed up two new lines of service to take advantage of a promotion where the purchase of two…read moreSamsung phones gets you a free 52" television. Purchased the plan, took forever to get out of there, and the manager offered to submit the application paperwork for me. That was June 11. Here we are on Sept 6 and I still don't have my TV (despite meeting all of the conditions) and the 800 Help line is no help - argumentative reps. Honestly, there must be better service out there.

This is based ONLY on one manager aka Sam. The rest of the managers at this store would get…read morenegative stars. My sister was having an issue with our account being charged and this issue had been ongoing for 8 months in an effort to resolve it corporate had advised her to get in contact with the store we bought the phones. This basically turned into a cat and mouse game with the other managers where she would call they would say their computers weren't working take her information and promise to call her back. They would never follow up leaving the issue unresolved. This was until my sister spoke with Sam. Not only did he fix it immediately he was very patient and understanding with my sisters frustration. So Sam you get 5 STARS! The rest of the managers (°°） ........that's how I feel about your customer service.

Great work with reasonable price, fixed the broken screen on my IPhone 15 Pro Max. Took about 20…read moreminutes and can't even tell it was ever damaged. I would deign back if I even need another screen replacement.

The tech was great, it happened to be a screen protector, he just removed it and didn't try to…read morereplace the cover. The honesty is a great asset. Thank you.

This place is spacious, has a good amount of inventory, staff is nice and helpful, while prices are…read moregood. One perk I loved is that they have a lounge section for those sitting and waiting for their appointment

We had a fantastic experience . The whole store has a positive vibe and you don't feel a hard sell…read moreapproach. Hilda, in particular was our superhero. She was accessible, patient, knowledgeable, and just lovely to deal with. She went above and beyond and we highly recommend working with her!

Why is this the only authorized service center in the tri state area? Samsung is a very popular…read moreelectronic brand so one would think they'd have more locations like their competitors. I walked in without an appointment and didn't have to wait long before I was seen. There is no phone service for this location if calling. You'll have to text a number or leave a message to get to anyone. Samsung voids manufacturer warranty even if there's the tiniest blemish on a device. I don't think I'd purchase another device of theirs knowing that. I spoke with two associates and found the second to be very approachable and pleasant. The technician fixed the issue same day (of course with a payment). They even managed to finish before the stated pickup time. The store is tidy and it was almost empty when I arrived. However, it can get busy at certain times. There is even a small area of the store for kids.

RE: SAMSUNG CUSTOMER SERVICE. 2021: easy after speaking with a live rep…read more April 3, 2026: 2 Best Buy (BB) Geek: only Samsung (S) could fix login. Automated menu was irrelevant. Live rep: no voice- or email possible, texting only. After 1+ hours (+BB visits), 2nd rep was incomprehensible, requests for clarification ignored. I requsted supv.; he gave me a phone # ---to Blue Cross! S's 2 week delay fixing means ALL MY SAMSUNG CLOUD DATA COULD BE DELETED. Can it be restored? Samsung: "We have provided steps to restore the data, after 2 weeks, if the data was not deleted." I gave up & said I'd go on Yelp. April 4, S rep texted, sans reading case. A new rep tried to help for 2-1/2 hours more! She thought data was probably safe; if not: "no way the automated system could be circumvented, & deleted data could never be restored." After every contact, S texted: did they solve my problem: yes, no, but I won't know for 2 weeks, so I texted STOP.

Ive been within T-Mobile for a while... pretty happy. Until I got here. These guys are…read moredisinterested in helping you with any promos... barely capable of answering questions without acting bothered. I will never step into this place again. Any other location I've been to I had a good experience.. not sure what's going on at this store... staff is lacking in customer service know how.

Professional, down to earth, kind to kids, honest about phones/prices. Stayed open late so we could…read morefinish our transaction. Simply one of the best service experiences at any store, ever.

I had a delightful experience today at the store. Brayelin and Rodrigo, two of the Smartphone…read moreExperts, helped me greatly with my smartphone's hardware. They were patient and easygoing, and provided gracious service with a smile. You are in good hands with them!!

From the owner: Visit the T-Mobile store in Paramus and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 231 W Route 4 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.