I'd give this business a minus rating if I could. BUYER BEWARE. The product is fine, but there are others just as good. The real problem here is customer service. There isn't any. I took my Samsung Galaxy Note to them. They did not have it in stock. Then I was told if I wanted them to order it, I had to pay for it up front. $45. They gave me a gift certificate (not filled out) and a receipt. That was on Jan. 5th. On Jan. 7th, they called to say it was in. 5 minutes later, they called back and said the made a mistake. I would have to wait a few more days. They never called. Three weeks went by. No call. So then I started calling the store in Wayne, NJ (Willowbrook Mall) where I paid for it. No answer... left a message on their machine. No call back. So three days later, I started calling them EVERY DAY and leaving a message. Never got a call back. No human ever answered the phone. So I called their corporate office. After a long hold time, I finally got to a human. Told him the whole story. He said he would notify the owner of that store and he was sure that he would get back to me within a few days. He even put me on hold and when he came back he said he had reached someone at the store and made them aware of the problem. He also said they STILL did not have the product for my tablet. Sounds to me like they never ordered it. So once again I waited. No call from anyone. So today, Feb. 16th, I took the receipt and the gift certificate back to the store and got my money back. No offer to make amends for their total mishandling of my order. Needless to say, I am reporting them to the Better Business Bureau and will not ever purchase another thing from that company. read more
